games room was fantastic, the kids loved it

games room was fantastic, the kids loved it

to be people living full-time in the hotel who used the small courtyard to hang out their laundry

there is no spa and the bar and restaurant were permanently closed

great shower, windows, and wifi

proximity to motorway and buses into granada, local restaurants close by. easy parking.

parking, only a 10mins car journey to nevada shopping centre

easy to access from the motorway. good bar next door for food. free parking. friendly staff

except the evening meal had to be taken in the snack bar rather than the restaurant but as it was only one night

didn t say a word about anything wifi passcode, checkout time, breakfast option

man on reception spoke good english and was very helpful and friendly, there is also a great bar and restaurant

free parking right outside the entrance

parking was safe and free

the hotel because of the information provided , however , there is no restaurant , only a snack bar , there is

friendly reception, comfortable room. bar available for drinks. secure parking. nice place.

friendly reception, comfortable room. bar available for drinks. secure parking. nice place.

spa pool is the only thing that is opened and i used

spa area

spa ok

spa area had no hooks for towels, no bench to sit on and leave shoes before shower and jacuzzi

spa is too small and needs a bit of investment plus i recommend make with bookings is max 2 people

services excellent, hotel spa very relaxing, excellent location for short stay, good connections to bus and

staff, very modern and clean rooms, although the spa and pool areas are very small, they are very good

friendly staff, they upgraded our room for free, great breakfast with variety of local foods, the spa is also

excellent amenities with a fantastic spa and small pool, bar and sun loungers on the rooftop

the water of the spa was cold.

they have 1outside and 1inside pool , kids corner , spa (extra paid) and gym included

spa, area was an additional cost however this also means you have the spa area all to yourself

great room - spa services excellent.

the spa / pool area was closed just bad timing with maintenance tbh

spa and swimming pool were nice

there is no spa or pool.

pool was closed

the staff are outstanding from the reception, maids and bar staff made us so welcome and gave great guidance

kids has no discounted price which was strange as other hotels usually offers half price for kids

we were able to walk around the neighborhood from the hotel and found a few little bars for a quick drink

- the receptionist was not willing to help us out - we wanted to find a nice spa in the city and she didn t

spacious room, with comfertable bed and lovely spa bath

office super helpful with all the information about area surrounding and even with our need for laundry service

i used the laundry service during my stay and it was very convenient, well done, and reasonably priced

stayed in was spacious, clean and well appointed with a good bathroom, comfortable bed and strong wifi

was good plenty to choose from, the room was brilliant wifi ran well, overall it was great for the

definitely not worth the 10 euros they charge - and esp not worth it for young kids staff seemed very short

hotel stated as 4 star but no internal room service, over 60 channels on the tv but all spanish, no bar or food

pool was much smaller than we thought so only the kids got to use it

really recommend 30 sec walking wine bar

there were bags of dirty laundry all over the hallways, which made the whole place seem dirty

wifi does not work well, when i was booking it said they have bathtub but there was only shower

not located in the attractive center but still ok, accessible by walk. has wifi.

comfortable bed an bedding . early check-in and late check out

we had to go back later for better explanation around wifi password and other things

the only thing that didn t work was the wifi signal died after you left the reception area.

central location was very good, the staff were friendly and helpful, and the roof top bar and solarium were a

typical city centre hotel ,underground car park--charge excellent roof bar -take your own

a little tired in places and it was a shame the upstairs bar no longer works as before

wifi non existant

are backpacking and we got a great price that we treated ourselves to the spa on the basement and it was the

i very much enjoyed the spa (i paid €40 extra for use of the steam room, hot & cold pools & the half-hour

victoria was delightful managing the banos area and all the staff in the spa were great

you should also try the spa , which is a gem

also the spa was nice after walking all day and the massages we got were really nice

spa and facilities closed. the room was too obscure

no valet for parking, no bellboy, dated rooms, no spa or pool (although i can understand for a european hotel

great restaurant and bar area

staff without exception from reception to valet parking to room service were of very high levels of professionalism

wifi was great

the spa needs more improvement

hotel is also equipped with small fitness room and spa service

they have a spa and massage center in the same building

complementary spa facilities

location, amenities were great, spa was lovely, breakfast was delicious, nice space for working by the bar, gym

only problem was the size of the bathroom with the washbasin a tad too small and not enough leg space to sit

the spa room was not as warm as it should be and needed a lock on the door

the spa was small and cost 50 euros for 1 hour.

i wish i could have stayed for a longer time to use the gaming space and spa - but it gonna happen probably

we liked the spa room they had setup

the added luxury of having a spa bath in our room made for a lovely treat after all the walking of a city break

decor, great bed, lots of nice touches and a fabulous spa bath

wifi was also poor and dropped out completely one night

wider selection of kitchen equipment would have been helpful, if i had wanted to prepare food in the suite, but

my room had a small kitchen unit with microwave, stove & kettle

the spa is small, and you have to reserve it in advance (we called 30min beforehand and it was free),

heated pool at the spa was so relaxing and complimentary with a reservation

the little pool in spa is a huge plus

the rooms are spacious, elegant, and impeccably clean, with thoughtful details that reflect refined taste and

they have 1 pool in their spa area but no outdoor pool (i think the photo suggesting this may have since been

staff were very helpful and the spa facilities were very good considering the size/location of the hotel

shame that the spa costs extra...

the place was great, the spa awesome and the staff was super friendly

staff, location and the spa was incredible

location excellent staff excellent spa fabulous

sauna and spa were under renovation. area has quite a few pickpocketers.

the spa facilities could be better but the staff were great and the breakfast was excellent too

spa and facilities

nice spa service

the staff (adela, in the morning) solved a challenging frustrating situation- the spa area was not functional

bathtub), staff is always taking care of you, breakfast is very good, gym is very well equiped, spa is very good

the gym and spa facilities are a bit small but very nice

the royal breakfast was great & also we cherished the hammam + spa area with the pool

their spa jet was possibly in fault? but they reassured they ll fix it.

everything :) were beautiful and spacious room, friendly staff, lovely spa facility

the room offered ample storage space and the spa shower was a treat

everything top quality and old world character, very spanish

spacious, comfortable and with the bonus of a spa bath

room was beautiful but there needs to be better directions for how to work the spa tub

hotel is beautiful and full of character with nice rooms and furnishings and lovely bathrooms; breakfast in the

also as we travelled in winter the spa bath was amazing

a pool would have been nice but further everything was perfect

the room was spacious and clean with good wifi

4) the wifi is free with great speed and connectivity

the wifi is poor

i've got a room adapted for people with disabilities, therefore it was spacious with a big bathroom and a big

spiral staircase upstairs room for kids

hotel is clearly not accessible to people with disabilities or kids in pushchairs

is a bit older, so creaking stairs inside the room made it hard to move around silently when kids were

a wall with our bedroom so we could hear everything in that bathroom, from toilet flushes to kids wailing

the spa bath was a treat to relax in at the end of the day

nice extra to have spa bath in the room

the hotel is lovely, with an olde-worlde feel, we had a huge room with spa bath and rituals bath products, and

breakfast is very good. and they're so kindly.

really lovely lady working in breakfast room

everything in the room worked very well: wifi, air conditioner, shower, etc

wifi in room not good, used data instead, if this could be beefed up it would be much better

wifi wasn t very good from the upstairs room we were in had to use it in the main area of hotel

great wifi also

wifi speed is very slow. will be very frustrating for anyone traveling with kids / teens.

a small relaxing spa was also included in the price and for us it was a bonus

unfortunately, the spa was closed and their site didn't mention that.

spa was closed due to covid might be or not but could not be used while others are open

spa was very cute

spa too dim.

the jacuzzi/spa bath was amazing

loved the large bathroom with spa bath.

wifi access during my stay at this hotel due to network rooter trouble

wifi was terrible

wifi not working so good

didn t have wifi in my room for the first day and it didn t get fixed till second day so a little annoying

wifi quite slow.

i like in-room service, but i do like more coffee (only one was possible)

the breakfast was exquisite, and we got it in a basket as a room service

breakfast in the restaurant next door was lovely as was the accompanying bar & the meal we had in the evening

was flawless throughout, room was spacious, great location for sightseeing and walking around the city, food in

also, the spa was really nice and the staff helped us with all questions we had really fast and easy

spa is very nice

spa had a weird smell, but cant complain as we received a hour free to use the facilities.

the spa was amazing

i wish the gym had free weights :)

there was free coffee availabe and good wifi

location great. wifi worked well.

- the rooftop bar had a good menu, good service, good view, and accepted our diners club credit card

there is even a gym if you want to work out during your holiday (not everything was fuctional though)