games room was fantastic, the kids loved it

games room was fantastic, the kids loved it

to be people living full-time in the hotel who used the small courtyard to hang out their laundry

there is no spa and the bar and restaurant were permanently closed

great shower, windows, and wifi

proximity to motorway and buses into granada, local restaurants close by. easy parking.

parking, only a 10mins car journey to nevada shopping centre

easy to access from the motorway. good bar next door for food. free parking. friendly staff

except the evening meal had to be taken in the snack bar rather than the restaurant but as it was only one night

didn t say a word about anything wifi passcode, checkout time, breakfast option

free parking right outside the entrance

parking was safe and free

the hotel because of the information provided , however , there is no restaurant , only a snack bar , there is

friendly reception, comfortable room. bar available for drinks. secure parking. nice place.

friendly reception, comfortable room. bar available for drinks. secure parking. nice place.

discount for parking which was just around the corner, friendly staff, decent breakfast and a fabulous view

the buffet breakfast ( spanish style ) represents excellent value for money at 3€ and the staff were

wifi dosen't work, airco wasn't good

is a lack of plug sockets, the rooftop bar was self-service however there were no drinks in the fridge, although

there was no trouble with parking our car or wifi

internet wifi was not available for use . so it must be checked and fixed . especially 3 floor

pet friendly hotel with external pavement terrace for drinks and light breakfast

hotel rooms very outdated... poor wifi

the pool is very good

because of the pandemic the pool was not in use

the spa bath was not working

really nice bar / cafe with good food at very reasonable prices and wonderful free tapas when you buy an

wifi seemed to

the room service was awful and the meal was disgusting.

- no hot drinks in the room - no bar or restaurant open - no room service - no coffee machine in

spa area

room (junior suite) that came with tea making facilities, fridge, two tvs and a spa bath

spa pool is the only thing that is opened and i used

spa area had no hooks for towels, no bench to sit on and leave shoes before shower and jacuzzi

spa ok

the water of the spa was cold.

pool on the roof, spa and super comfy bed!

friendly staff, they upgraded our room for free, great breakfast with variety of local foods, the spa is also

excellent amenities with a fantastic spa and small pool, bar and sun loungers on the rooftop

services excellent, hotel spa very relaxing, excellent location for short stay, good connections to bus and

spacious room, with comfertable bed and lovely spa bath

- the receptionist was not willing to help us out - we wanted to find a nice spa in the city and she didn t

stains of blood, wine, hair dye, shoe dye or similar, the hotel will charge the extra cost of the laundry service

there are no laundry facilities

excellent wifi

there is no spa or pool.

hotel allowed early check in without extra charges .

extremely clean. allowed early check in, free of cost. very cooperative staff

gym is not properly equipped

very noisy at night. we could hear kids running down corridors until past midnight

spa and swimming pool were nice

the spa / pool area was closed just bad timing with maintenance tbh

spa, area was an additional cost however this also means you have the spa area all to yourself

spa

they have 1outside and 1inside pool , kids corner , spa (extra paid) and gym included

pity no bar was open in the hotel. probably becaus it was january.

there is only one lift functioning during our stay and wifi can be enhanced to accomodate every customer as my

it was great to have the rooftop pool as well & the hotel room was comfortable

hotel stated as 4 star but no internal room service, over 60 channels on the tv but all spanish, no bar or food

definitely not worth the 10 euros they charge - and esp not worth it for young kids staff seemed very short

comfortable bed an bedding . early check-in and late check out

wifi does not work well, when i was booking it said they have bathtub but there was only shower

there were bags of dirty laundry all over the hallways, which made the whole place seem dirty

not located in the attractive center but still ok, accessible by walk. has wifi.

we had to go back later for better explanation around wifi password and other things

you should also try the spa , which is a gem

victoria was delightful managing the banos area and all the staff in the spa were great

staff are exceptionally helpful and organized and the opportunity to experience their spa a delightful option

are backpacking and we got a great price that we treated ourselves to the spa on the basement and it was the

i very much enjoyed the spa (i paid €40 extra for use of the steam room, hot & cold pools & the half-hour

no valet for parking, no bellboy, dated rooms, no spa or pool (although i can understand for a european hotel

spa and facilities closed. the room was too obscure

the restaurant and bar areas were also designed with flare and originality

great restaurant and bar area

the reception, excellent food at the restaurant and great wine selection, very nice staff at the bar along the

complementary spa facilities

they have a spa and massage center in the same building

hotel is also equipped with small fitness room and spa service

the spa needs more improvement

our room was great, especially the spa bath on the terrace

was excellent, the mirror and bathroom automatic features were more advanced than japan, the spa looks amazing

was disappointed because the spa is not part of the renting, you have to pay 50 euros if you wanna a use it (i

we liked the spa room they had setup

the spa was small and cost 50 euros for 1 hour.

bed noisy and bad, no space no easy access for buggy or wheelchair, the buggy was too big for the lift, had to

decor, great bed, lots of nice touches and a fabulous spa bath

the added luxury of having a spa bath in our room made for a lovely treat after all the walking of a city break

had 2 spacious rooms with a separate living room area and kitchen something we didn't expect

wider selection of kitchen equipment would have been helpful, if i had wanted to prepare food in the suite, but

amenities extensive; fast wifi, water boiler and pantry

the linens are dreamy, the food delicious, afternoon snack lovely, spa pool very relaxing after a full day of

heated pool at the spa was so relaxing and complimentary with a reservation

they have 1 pool in their spa area but no outdoor pool (i think the photo suggesting this may have since been

the rooms are spacious, elegant, and impeccably clean, with thoughtful details that reflect refined taste and

the water temperature in the spa room - was expecting a hotter bath.

the place was great, the spa awesome and the staff was super friendly

location excellent staff excellent spa fabulous

spa and massage was excellent

staff were very helpful and the spa facilities were very good considering the size/location of the hotel

shame that the spa costs extra...

the staff (adela, in the morning) solved a challenging frustrating situation- the spa area was not functional

nice spa service

the spa facilities could be better but the staff were great and the breakfast was excellent too

spa and facilities

sauna and spa were under renovation. area has quite a few pickpocketers.

everything :) were beautiful and spacious room, friendly staff, lovely spa facility

spa has steam room, bath and massages available

bathtub), staff is always taking care of you, breakfast is very good, gym is very well equiped, spa is very good

their spa jet was possibly in fault? but they reassured they ll fix it.

the royal breakfast was great & also we cherished the hammam + spa area with the pool

also as we travelled in winter the spa bath was amazing

the room was very clean, smelled good, and the room service was adequate

4) the wifi is free with great speed and connectivity

location, near the major bar & dining area as well as the alhambra

wifi did not work the first few minutes when i arrived, but later was

the room offered ample storage space and the spa shower was a treat

everything top quality and old world character, very spanish

room was beautiful but there needs to be better directions for how to work the spa tub

spacious, comfortable and with the bonus of a spa bath

booked months in advance a superior room for me and my 2 kids

i've got a room adapted for people with disabilities, therefore it was spacious with a big bathroom and a big

the staff were very friendly and did laundry for us for a very reasonable price

is a bit older, so creaking stairs inside the room made it hard to move around silently when kids were

it was nice to have a laundry service -very reasonable price

hotel is clearly not accessible to people with disabilities or kids in pushchairs

the spa bath was a treat to relax in at the end of the day

nice extra to have spa bath in the room

the hotel is lovely, with an olde-worlde feel, we had a huge room with spa bath and rituals bath products, and

really lovely lady working in breakfast room

rooms are off entrance courtyard so when people congregate in that area (there is a bar separate from the hotel

poor wifi

limited 5g reception in the room, but free wifi.

great wifi also

the hotel manager arranged for a taxi to pick us up at the airport and arranged for our personal laundry to be

wifi in room not good, used data instead, if this could be beefed up it would be much better

the jacuzzi/spa bath was amazing

loved the large bathroom with spa bath.

sometimes had to wait for the waiter of the bar to finish attending the tables, because the waiter was in charge

wifi access during my stay at this hotel due to network rooter trouble

no wifi

a small relaxing spa was also included in the price and for us it was a bonus

unfortunately, the spa was closed and their site didn't mention that.

the spa was a little too cold for the winter season

spa was closed due to covid might be or not but could not be used while others are open

spa was very cute

air conditioning in our room didnt work well. wifi was weak signal.

impossible to find with gps. slow wifi.

no bar etc but i knew

wifi was poor with no internet connection

would have liked a smal tea bar in reception area of the hotel as rooms are small for sitting in

the wifi seemed slow but only a minor issue.

wonderful staff, great bar downstairs and excellent location

breakfast in the restaurant next door was lovely as was the accompanying bar & the meal we had in the evening

didn t have wifi in my room for the first day and it didn t get fixed till second day so a little annoying

clean and tidy. great location. bar prices very reasonable for hotel

the roof bar has great views of the center

the facilities also were great, there was a gym, 2 elevators, and a coffee shop which was very convenient

i did not detect anything negative. gym could be a bit better - needs upgrading.

there is even a gym if you want to work out during your holiday (not everything was fuctional though)

- the rooftop bar had a good menu, good service, good view, and accepted our diners club credit card

spa is very nice

the room, the spa, the alfresco - all wonderful

also, the spa was really nice and the staff helped us with all questions we had really fast and easy

was flawless throughout, room was spacious, great location for sightseeing and walking around the city, food in

the location is perfect, the facilities are brilliant, the bar is lovely, the spa is luxurious, the breakfast