pool was a bit dirty and dated.

great kitchen too

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

huge beds, extremely well equipped kitchen and a good shower

very spacious area, dining, kitchen, balcony

swimming area on the beach man maid made by a small reef and also the warm spa near the

our jet spa hot tub on our patio did not work

need for food with dozens of restaurants, pharmacy, shopping , you can book excursions and rent golf carts or

eenery), enter hall, background of the hotel (gym), swimming pools, pool with bar, large room, beds (comfortable

wifi is dreadful so be aware of this although there is a free business room with computers and

spa was very

for kids it s so overstimulating be prepared that when you ask for something or order something,

all the staff and the kids pool aerea

the pool was lovely, the staff very attentive, and the food and drinks were excellent

breakfast and lunch were fantastic however

the food was great. the pool area was amazing. the kids classes were great

the food was great. the pool area was amazing. the kids classes were great

annoying that many guests get up early only to leave their towels on the sunbeds next to the pool

there are not enough pool chairs, so it's a fight to get one

we especially liked the mexican restaurant and made use of the option of using the pool of the neighbouring

even the spa, only were able to book massages for the last day of our stay (several family members wanted

restaurant team, vacation planners and spa team are very well trained and polite

spa is also overpriced at $230 for the cheapest facial

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

quality of food , water park and everything was super clean

the spa was ok, but definitely not as grand as i expected considering i had read on the website that it

spa service was faster than the 60 minutes it supposed to last for my facial and my body massage 60

the staff was amazing especially the entertainment team. the rock spa is a must.

i had a treatment in the spa which was lovely, and the therapist was fab - she offered me a sheet face mask

pool schedule was too short, wished they let the pool open longer.

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking

the u spa was one of the best massages i have had by far

we also enjoyed our spa time

outdoor bars were constantly short for bar tenders

i had signed up for barcelo rewards before i left because of free early online check in and wifi

the spa was complimentary for us and again i stood in line for my appointment and the man serviced ppl

casino mall roller coaster spa and bars other than pool bars all closed

really noisy early in the morning due to guest with kids

breakfast buffet with omelette station and a variety of food cultures

soy milk available at breakfast at the buffet, but not available for the room

minerve helped me reserve my spa experience

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

the place is clean and the spa is very nice

spa is wonderful

spa, gym

the hydrotherapy spa was excellent

i like the spa and de convention center

i heard the spa is amazing, however i didn't know in time to check it out myself

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

kids water park is extra charge, mini golf after 7, pool tables, bowling etc

are arrogant, food is poor, cleanliness is poor, on top of that we had to pay the room service 170 pesos once

lovely beaches. nice pools. friendly bar staff.

best kids area is located at maya colonial

booking needs to specify the age of the kids so that the kids are charged properly.

kids space staff was not good

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use

to spa is paid and expensive even without massage or therapy services

we got massages at the spa and the spa rooms where beautifully decorated and the therapists where great

training, they don t know were certain things and even one told me that they doesn t have wifi

very modern, new, open, spacious and wellkept facilities. the pool swimup bars are a must.

hot water in room not working until the last day, but we were offered free spa treatments in apology

maintenance issues at the pool and some paint in room

kids pool could do with some shade

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just

the restaurant and the pool are closed at 8pm. (to early)

stay was super nice, quite place, nice beach/pool for kids

beach very dirty as well as pool

kids cannot swim

we booked a room for 2 adults and 2 kids

they would set up their spa hot tubs at 5pm with a bottle of wine

spacious and beautifully appointed

the spa did not have many options, but the massages were fantastic

the place offers a good restaurant, swimming pool and it is 5 min walk to the beach with access to reclined

pool was extremely dirty the day we arrived

the spa was wonderful

the spa was amazing!

the spot is amazing all the staff in the spa superfriendly

direct beachfront spa amazing ambience top

food was great bar staff was fantastic

spa was absolutely wonderful

spa was a little pricy for services

breakfast buffet is good

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then

the tequila bar is really good for drinks just ask for the flower pot drink (see photo)

the spa available was great went almost every day for the aqua therapy

we loved the daily volleyball games in the pool and getting to know other travelers

without beach shoes, there is a clear risk of injury (cuts) - defect hot pool (was not repaired during my stay

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms

vegetarian choices are limited shade next to pool is rare

clean, friendliness of staff, spa treatment, excursions

the spa staff where excellent as was everything in the spa

the spa was exceptional!

great location the staff is just amazing antonio from the drifwood bar the people from the spa everyone was

the spa is a must

verry nice host nice pool great breakfast...

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement

verry nice host nice pool great breakfast...

spa treatment is an awesome too

decorated hotel- modern whites and greys throughout with a spa scent that hits you as soon as you enter the

our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach

staff, pools, service, local host, room, room service, spa tub, views, design and decor

the spa was also beautiful and our services very relaxing

cost for using the spa

the kids club at the beach could have been better.

kids club, worse i have ever seen

kids club, worse i have ever seen

the kids club at the beach could have been better.

if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take

great buffet for breakfast and every other meal. nice grounds with pathways winding through the

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really

there was only one pool available until midnight, the other ones closed at 6pm

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

great swimming area on beach - so many great pool options

long lines up for breakfast and lunch buffets

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

kids and junior clubs can be better and should have more activities all day long and more

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and

spa was really good

all spa services are extra cost including sauna na s steam room

beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

keep putting them out daily until they're gone, there was no hot food served at the beach between breakfast and

the rooms are very spacious and i really enjoyed the grounds

property had great food and amenities - their gym and spa was high end

i went to the spa one day for an 80 minute deep tissue massage and it was absolutely incredible

somethings you had to pay like the spa area

spa was our favorite destination

louanne from the spa was wonderful booking treatments for my daughter and i

the spa team

spa facilty is awesome, great service

found spa packages a bit pricey

the cove, the lazy river was nice, shows where nice spa was really nice food was good room was

really nice paradise ud83dudc4c vanessa thank you for your hospitality breakfast was delicious and a lot of

there are a load of facilities for kids which looked cool and also sortof not in main view while being plentiful

you can hear a lot of birds and other animals around when you relax at the pool

the wifi in the family cabana was not too good.

in midst of nature - very friendly owners and staff - amazing food - lovely pool - play area for kids (trampoline

jungle tropical setting, deep spa tub, wild life, chef cooked for us at 11 pm room service

very private, spacious and comfortable, beautiful views, lovely spa bath and nice quiet location

the 2 nd floor balcony is very dangerous( couldnt let me or kids(2/4 y old) out because of fence

bar and restaurant staff was friendly and accommodating as well

very good with the pool, especially for the kids

spa

parking, bed comfort

mexican dishes, but as we were travelling for 3 weeks already we didn't mind the international kitchen

staff was amazing. breakfast was outstanding

parking was a bit tricky but staff were more than helpful navigating that issue.

massages at the spa were amazing

the spa staff were all amazing

reyna at the spa did an amazing job with the massages

was nice ariel gonzales was super informative alfonso was nice as well, the spa hortencia and kenya were great

property is a very nice place to relaxing, the beach area is very nice and clean with bar on the side of the

like massage spa and many others

the spa was a heaven on earth

the spa flooded

the spa is out of this world , if you can definitely book a treatment , was the best massage and facial

spa is not what we expected for that money

day spa was very expensive

kitchenette in room was nice

the wifi is blazing fast in the rooms so i was able to work on video calls without interruption while

free secured parking

we love that it is right on the beach, the size of the pool is perfect for our kids, the beach area is so

the staff made our stay so relaxing, the spa is amazing and the snorkelling is definitely worth doing

not recieving room upgrade at booking. overcharged spa treatments

spa price gouging

the spa and grounds are beautiful

we also found the spa treatments very expensive, so didn t take advantage of

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

strong wifi conection

no wifi , hard bed

secure parking

there was also no mention of no wifi in my room, which i had to walk to the common areas to use

paying for spa entrance

we treated ourselves to hydrotherapy at muluk spa - a dream

we stayed in the spa house (casa de la paz) which was

the spa is exceptional

80 minute massage you can get for each person that attends at xcaret park (not the onsite spa muluk) definitely

4 restaurants, sushi bar & 24 hour snack bar

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

suite has a spa tube with cold water, could not use it during my stay because it was too cold

and if youu dont feel like going anywhere, stay at the amazing pool area

the really good thing was the evening meal cooked and served by ricardo who also worked the bar all by himself

friendly staff, great pool, good wifi, big room.

great sized duplex apartment good bed and wifi

spa service was amazing

spa is outstanding

very late check-out option without extra fee), amazing and very spacious rooms, incredible staff fulfilling

while everything about the hotel exceeded my expectations, i would not recommend the spa services

one only negative thing to say the spa manager is in the wrong place i could suggest for his soul to work in

the massage at the spa was very good.

the breakfast buffet was great with lots of choice and space for our big family

however, they do have golf carts to help

guests (this isn't a negative, just an observation), we were hoping for more english speaking kids for our kids

we especially loved the beach area and the kids really enjoyed the slides in the family area too

my trip to the spa was quite refreshing and relaxing

it was hard to get a lounge chair by the pool

beach is beautiful and bar services around are very good

amazing territory; excellent beach parking location is great

think that there are not enough options of kids friendly and non alcoholic beverages

beach, pool and activities were fun but the food is pretty bad

the landscaping, proximity to the beach, the pool and food options.

ac, broken flush from toilet, broken socket, noisy fridge, leaking toilet, broken shelf, mini bar was still with

lots of pool room

also the main pool was missing a few floor tiles and my friend cut her foot

we had a spa and the ladies were great

no nice bar to hang out at

were not exting considering that it was christmas, not kid friendly i had a 18,16,11,1 year old kids with our

it needs a lot of updating, rooms, paint, pool cleanings

i didn't like that there were so many kids while adults were drunk and trying to enjoy themselves

later i scheduled a massage at the spa

spa in pool area wasn't heated and also closed very early

the room is not free -no drinks in the minibar -salty water in the bathroom -small jacuzzi in the spa -poor

would be nice if they had a jacuzzi at spa

the gym is very well equipped and worth a visit

food, service, beds are hard, pillows aren t great, ac did not work, not a great spa offering

additionally, the spa services are very much overpriced

spacious rooms with balcony, insanely huge food and drinks choices, pools, and the beach

mayority of staff bad. except the bar tender from the main bar.

booked on here and when got there they said it didnt match the kids age and charged me another $800 which i had

we did have to fight to get the tv and phone working - it was sorted and we did get 50% off our spa treatment

location, food delicious and a so many option, spa service amazing and all the staff really friendly and helpful

the spa and the masseuses were fantastic too

facilities, good restaurants, nice entertainment, spacious, excellent staff

spa dauphin pool

resort is lovely, very spacious, beautiful grounds and well laid out

the spa experience was fabulous too thank you to iliana and juliana for an incredible massage and

the chairs at the main and spa pools were very comfortable, but the beach chairs and the chairs at the other

bathroom a little old, spa has no sauna, and small

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

excellent little hotel all inclusive with beach club. spa not opened so can't comment

not everyone wants to download the riu app or use whatup app spa message is no longer on grounds let down

there were many things to do like tennis, golf, basketball, table-tennis and gym

kids in the pool got a little rowdy during one week we were there, somebody needed to blow the

mini bar with vodka , tequila , rum and whiskey

we splurged for a new years day massage at the onsite spa

the only real ac is in the spa and the gift shop

we got wonderful massages at the spa and went parasailing, which was amazing

& spa not available

breakfast, lunch and dinner - a very large selection and very tasty

spa massage at maya sister hotel very good

needs a bigger pool or another pool

swimming pool area, architecture, breakfast, variety of restaurants.

pasta station in the buffet room was good and generally offered a good selection especially for kids

while the buffet was great, the options for kids in the restaurants was very limited.

the spa was really nice also

they should review the spa offers from europe and consider improving their owns

the location was perfect and amenities such as pool, bar, spa and proximity to ocean were all wonderful

was great the staff, and mel and giesla the spa team were always so happy and it was just great , i have booked

the spa is delightful: the 4 elements massage with hot stones was amazing

met jose at the iguana bar

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

also the the installations are old, most are well maintained except for the gym

our kids loved seeing the families of coatis and iguanas roaming happily around the grounds, and the

water park is a tiny area for young kids

aso needs up to date info about the resort in every room, currant lunch menu with prices, cost of spa with and

spa treatments excellent

room very spacious and the spa services was excellent, i had the best massage

location if you apreciate a relaxing quite atmosphere breakfast exceeded expectations amazing spa facility next

we wanted to use spa only 1 sauna was working, cold water in the pool and jacuzzis not working

we used the spa for a swedish massage, it was amazing

to start our room wasn't ready thenow the mini bar was never stocked properly the room had a loud noise that my

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the

the spa is incredible, and highly recommend

also would love more options in the pool

the kids club was probably the best thing about this resort

beautiful property, great staff, loved the kids club!

amazing full kitchen air conditioner hot water quiet area

difficult to impossible to get wifi in the bedroom.

very clean, good comfy beds, good pressure in shower, good facilities, nice pool

pool awesome well maintained

but if i had to say something sometimes the wifi would drop in and out from the room

pool, spa and restaurant staff!

liked that the employees on the resort were friendly and helpful especially in the bar and

in we got moved from casa 4 to casa 2 which as 2 adults was great to be nearer the main hotel (kids area is more

all the kitchens to the other restaurants are closed by 1030pm

around the pool the service was amazing, so fast and polite

gym was excellent

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

breakfast buffets is good just the lunch and dinner buffet are no so good as expected needs more or

pool was dirty

ferry right next to you, small pool, smell of mold, everything was always wet.

the pool is amazing! the room was beautiful and clean.

wifi on rooms

the gym also didn t have ac which is not ideal

toilet paper, had to go to the gym next door

there s a decent size pool and a basic gym

booking it said spa is included also on reception they told us so and when we went to spa they let us in, and

the hours were short though and the spa was not even open as they cut hours drastically because of the virus

truly wonderful hotel, very excited to come back when the spa is completed

the spa was great to include their mini pool

very relaxed vibe and a great rooftop infinity pool with stunning views

i really like the look of the building with plenty flowers and pool

friendly staff, restaurant on site, v good wifi quiet, clean comfortable

wifi in the room was awful

i m lucky because room 101 wifi available. but another rooms are unavailable.

the kids can swim in little pool while you have a drink and or food

too many other small hotels are painting their properties all white trying to look like a spa --hate those

old loved seeing the turtle pond at reception everyday and there is even a tiny slide for little kids

we had pool view room

the pool and courtyard are beautiful and inviting

not to many rooms in total, and even a kitchen and water cooler to use