spa was a little pricy for services

spa was absolutely wonderful

i would have loved english muffins at the breakfast buffet. nothing else!

the tequila bar is really good for drinks just ask for the flower pot drink (see photo)

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant

the spa was wonderful

the spa was amazing!

the spot is amazing all the staff in the spa superfriendly

direct beachfront spa amazing ambience top

loved the swim out from room to bar with an oceanview

the spa available was great went almost every day for the aqua therapy

pool and other amenities, staff

vegetarian choices are limited shade next to pool is rare

breakfast til late night room service the foods offered were varied and delicious

the shared airport shuttle may be included but it is horrible

suites, gourmet all inclusive by karisma but we were placed in the tui sensimar seaside suites & spa which we

the spa staff where excellent as was everything in the spa

should have known since it s mexico that everything needs to be bargained, including even their spa and gift

clean, friendliness of staff, spa treatment, excursions

the spa was exceptional!

decorated hotel- modern whites and greys throughout with a spa scent that hits you as soon as you enter the

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

staff, pools, service, local host, room, room service, spa tub, views, design and decor

spa treatment is an awesome too

our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach

rooms, breakfast, pool, welcome drinks are quite prestigious

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

verry nice host nice pool great breakfast...

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

cost for using the spa

kids club, worse i have ever seen

the family selection is ideal for family with kids

- you would get the same food every where at the property, from room service to buffet to restaurants

kids club, worse i have ever seen

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest

the pool was amazing (though if you're under

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love

wifi was decent throughout the resort

there was only one pool available until midnight, the other ones closed at 6pm

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

the buffet food including the 24 hour sports bar was almost as amazing as the a la carte restaurants

great swimming pools. the kids area/water-park is vey nice and safe for kids.

restocking of water, coffee and mini bar in your room was not happening even after numerous complaints

long lines up for breakfast and lunch buffets

all spa services are extra cost including sauna na s steam room

spa was really good

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and

the breakfast at helios was a glorious spread, but there were flies everywhere and nothing was chilled

in my opinion, it s not worth flying all the way there just to spend your vacation by the pool

the infinity pool was our favorite hang out spot and the spa was also quite impressive

somethings you had to pay like the spa area

i went to the spa one day for an 80 minute deep tissue massage and it was absolutely incredible

property had great food and amenities - their gym and spa was high end

the rooms are very spacious and i really enjoyed the grounds

spacious and beautifully appointed

the spa did not have many options, but the massages were fantastic

they would set up their spa hot tubs at 5pm with a bottle of wine

waiters at the beach bar are slightly abusive - they insist on high tips, while not all of them deserve it

capibaras patroling the garden, iguana overlooking the pool and trees full of birds

hot water in room not working until the last day, but we were offered free spa treatments in apology

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just

kids pool could do with some shade

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up

there are millions of places to go and party and have kids run around

the spa team

spa facilty is awesome, great service

louanne from the spa was wonderful booking treatments for my daughter and i

all-inclusive experience at grand sirenis resort and spa

found spa packages a bit pricey

to spa is paid and expensive even without massage or therapy services

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use

we got massages at the spa and the spa rooms where beautifully decorated and the therapists where great

entertainment at night ( just singers all night until 12 pm salsa night all night and the bahia bar is for

i had so much fun at the music and pool bar so did the beach

no towels for pool

the beach , pool and the food

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

great infrastructure and environment. great fruit diversity on the breakfast. friendly staff.

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the

i like the spa and de convention center

i heard the spa is amazing, however i didn't know in time to check it out myself

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

the hydrotherapy spa was excellent

grounds are lovely and the pools and beach are

the spa was complimentary for us and again i stood in line for my appointment and the man serviced ppl

casino mall roller coaster spa and bars other than pool bars all closed

tropical pool bar had terrible staff everyday.

soy milk available at breakfast at the buffet, but not available for the room

wifi was $30-$40 during my stay

the place is clean and the spa is very nice

spa is wonderful

minerve helped me reserve my spa experience

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

breakfast buffet was always a hit it was standard american food with other international options,

the u spa was one of the best massages i have had by far

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking

we also enjoyed our spa time

the biggest and more or less only downside was that you need to pay 20$ for the wifi per day.

was not too much entertainment for kids aged 9 and had to pay for the best

breakfast was delightful (included yogurt, freshly made juice, assortment of fruit slices, toast,

can hear birds singing in the morning as there are no glasses in the windows, there is a little kitchen with

best breakfast as well with yoghurt, fresh fruit, you can choose either eggs or avocado toas with tomato

breakfast was excellent

wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore

jungle tropical setting, deep spa tub, wild life, chef cooked for us at 11 pm room service

very private, spacious and comfortable, beautiful views, lovely spa bath and nice quiet location

in our case), drive down one lane road to south beach tulum was horrible with traffic & no parking with only

the kitchen had everything needed to cook for 7 people

the 2 nd floor balcony is very dangerous( couldnt let me or kids(2/4 y old) out because of fence

swimming area on the beach man maid made by a small reef and also the warm spa near the

our jet spa hot tub on our patio did not work

lots of pool and beach space, good size rooms, free and easy parking, and clean

gym needs atencion as some equipment is rusty and perhaps a more suitable flooring is needed

breakfast is a buffet, weekday was american but we were offered switch to pancakes for the kids which was very

the pool and the pool area always clean and neat

lift & laundry machines were out of order for the whole 2 weeks that we were there

the suite was very large and comfortable, and the pool was basically ours to use during our stay as it is a

very close to restaurants and shops, but also very quiet, the room very spacious - nice swimming pool- access

golf cart rentals i felt were overpriced

spa was very

it s quite loud, especially the family pool which is pretty bad

it s good to have a few restaurants to choose from - oceana is great (available for lunch and breakfast also

the kids loved the swim up bar and all the fun drinks

sugar free mixers for all the cocktails were horrible, food was okay, gym was okay, kids club was weird - we

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

the food was great. the pool area was amazing. the kids classes were great

location of room to beach and pool

pool was clean

day spa was very expensive

the restaurant and bar are also excellent

wifi limited to two devices. bathroom pretty basic but ok for a couple of nights.

bar closes at 7:00 pm

some english kids squatting the pool and were very noisy, parents were hopeless

we also found the spa treatments very expensive, so didn t take advantage of

spa price gouging

we keep coming back to this resort for it's safety, food and entertainment variety , spa services , and sheer

i am pregnant i would have liked the choice of having a pregnancy massage at the spa however they didn't have

the spa felt like a dream and was worth every cent

even the spa, only were able to book massages for the last day of our stay (several family members wanted

spa is also overpriced at $230 for the cheapest facial

restaurant team, vacation planners and spa team are very well trained and polite

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone

also, the kids water park was super fun my kid enjoyed it

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

no wifi in the tents, only in main reception/restaurant area which is a bit of a walk from some of the

) and for our 'giraffe' room the wifi was fantastic

the on site restaurant and bar are great and it's not a long walk into the town

to reach with parking directly in front of the property and a wonderful setup in the jungle

4 restaurants, sushi bar & 24 hour snack bar

bar by the beach, it is different story, you have to order food

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

each summer we bring the kids and watch the turtles nest

spa service was faster than the 60 minutes it supposed to last for my facial and my body massage 60

the spa was ok, but definitely not as grand as i expected considering i had read on the website that it

i had a treatment in the spa which was lovely, and the therapist was fab - she offered me a sheet face mask

the staff was amazing especially the entertainment team. the rock spa is a must.

not sure) the kid s part of the property is closed and under renovation, which means there were kids allowed

stay was super nice, quite place, nice beach/pool for kids

not puting any effort at paid breakfast, standing at the bar and wiatong for the end of the shift

it's a beach where you need to get in and swim right away, so not really too good for little kids

lack of wifi in communal areas such as restaurant or swimming pool

it's a beach where you need to get in and swim right away, so not really too good for little kids

the service and staff were very helpful and friendly the massage at the spa was unbelievable

staff was not great at handling an issue - i facial at the spa (us$85) was charged to my room and under my name

spa dauphin pool

the spa and the masseuses were fantastic too

location, food delicious and a so many option, spa service amazing and all the staff really friendly and helpful

property is well maintained, and starting renovations- nightly entertainment is excellent, sports bar has a

before , but it s a while since i did a sun holiday, and that s people going up to the bar with their own

snack bar was my favorite place

the snack bar was convenient

however, they had closed the casino and didn t offer room service because of covid

the spa is incredible, and highly recommend

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the

beautiful property, great staff, loved the kids club!

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu &

the pool, the size of the hotel

pool, spa and restaurant staff!

they had only 3/8 pools available (one was the kids pool) and they were not enough for all the people staying

again the staff in every restaurant were so lovely, at breakfast our waiter would always bring us extra mimosas

the sea salt bar in casa 2 is my favourite place to eat and the la luz italian restaurant

no “all-day” buffet as expected - kids water slides not working 2/5 days - non-existent beach due to sargassum

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill

pool is amazing

the pool is not private for the room as stated in the reservation.

we have 2 children, 6 and 8 and they loved the pool, just enough to cool off

we spent hours in the pool and on the swings, just enjoying the stylish territory and the weather

also laundry service was nice

the restaurant had delicious food and the pool was key

a quiet honeymoon experience the middle of the jungle with good food, a lovely pool, staff and spa then this is

the staff where absolutely amazing, the food delicious and the hotel & pool beautifull

the included breakfast was good but to small.

gorgeous remote resort with a stunning pool

any means as its an eco friendly place and its in the jungle so i understand it happens, also the wifi barely

spa

parking is difficult

spent time in the pool

there were a few families staying there and it felt quite crowded and you could hear the kids running up and

also, we really liked the breakfast place and bakery called pan & selva just down the road

plus: massages from orphelia in the spa were truly the best i ever had

the ritual in the spa by the beach was such a unique experience and it was amazing waking up and going to the

lovely hospitality, great food, good spa and calm and peaceful beach

be sure to schedule some spa time (amazing

spa treatment was amazing

massages at the spa were amazing

was nice ariel gonzales was super informative alfonso was nice as well, the spa hortencia and kenya were great

the spa staff were all amazing

reyna at the spa did an amazing job with the massages

the kids club staff were excellent

my son surprised the ladies with spa treatments mulak and the massage was one of the best i've had

like massage spa and many others

the spa is out of this world , if you can definitely book a treatment , was the best massage and facial

the spa flooded

spa itself was really nice in terms of overall environment and design, with professional approach

we stayed in the spa house (casa de la paz) which was

paying for spa entrance

the spa is exceptional

80 minute massage you can get for each person that attends at xcaret park (not the onsite spa muluk) definitely

we treated ourselves to hydrotherapy at muluk spa - a dream

beautiful ud83dude0d i loved the tour guide, he was so enthusiastic and informative and also the spa therapist

only thing i could suggest would be drinks service around the main pool

also, my further suggestion would be to add at least one additional snack bar or drink concession near one if

road on arrival is a huge dissapointment with big billboards, also no umbrellas around the pool areas

we were on honeymoon, there were one or two families there (it looks like a wonderful place for kids) but equally

suite has a spa tube with cold water, could not use it during my stay because it was too cold

big parking lot

pet friendly, excellent restaurant service, excellent pool, very clean and comfortable rooms

friendly staff, the details in the entire building, the comfort and design of the suites, the pool and jacuzzi

wifi was slow in presidential suites, 2 bars connection

the small spa on the roof was nice to cool off in but does not feature jets

not only we traveled with kids so that the sound would disturb but it was not managed after we complained

beach chairs were comfortable and wifi worked well

the wifi signal could have been better. it was adequate though.

oh, also the wifi is super fast and a/c is strong

a beautifully designed bathroom rendered kind of useless, as we could not use the spa tub, and the shower by

beds were very comfortable and the bathroom with spa tub was great

pool very friendly for the kids - location of the hotel - very quiet and peaceful - view on the

no phone in a room, no room service

pool very friendly for the kids - location of the hotel - very quiet and peaceful - view on the

there is a very nice spa and good restaurants in walking distance and a fairly rude cenote

the location, the comfort, the balcony, the kitchen, the hosts.

gave us an upgrade so we were in the new ocean front suite, which was amazing as it had its own kitchen, and as

it was the only place we stayed (out of 3) that had a fridge and a kitchen on property

wifi wasn t the best.

spa is outstanding

exercises, sound bath and many more) ud83dude4fud83euddd8 ud83dude4c atlantis spa is a beautiful

one only negative thing to say the spa manager is in the wrong place i could suggest for his soul to work in

spa service was amazing

while everything about the hotel exceeded my expectations, i would not recommend the spa services

the massage at the spa was very good.

the breakfast buffet was great with lots of choice and space for our big family

adult only areas still had kids around even though the signs clearly designated the adult area.

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy

guests (this isn't a negative, just an observation), we were hoping for more english speaking kids for our kids

my trip to the spa was quite refreshing and relaxing

i do feel the gym opening hours were too short (might be due to covid, i'd have preferred to work out later in

only a/c's areas (outside of some of the a la carte restaurants) were my room and the sports bar next door

lots of activities for kids

great pool area, perfect beach, ai facilities at perfection with many bars across the entire area, great

also the main pool was missing a few floor tiles and my friend cut her foot

location, friendly staff, large spacious comfortable rooms with mini bar (all included), large swimming pools

the landscaping, proximity to the beach, the pool and food options.

ac, broken flush from toilet, broken socket, noisy fridge, leaking toilet, broken shelf, mini bar was still with

beach, pool and activities were fun but the food is pretty bad

but enough, balcony with the sea view, direct access to the beach, many pools and jacuzzi, good breakfast with

good breakfast

location is great, nice pool area and comfortable beds on the beach. the food was good too.

location tranquility breakfast

staff were great, always happy and kind - breakfast was nice - i mainly had the fresh juice and omelettes - beds

we had a spa and the ladies were great

bit too loud around the adult pool areas (but it's ok if you don't stick by the pool)

we were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space

gym, toilet is outdated and shower in the room lacks privacy.

we were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space

i think they should cut the entertainment team in half and hire people to get spa treatments (manicure, pedicures

the music from the pool/beach bar at nights was refreshing

the beach bar makes an awesome pina colada

deposit for mini bar is abit

great staff if you have teenagers and for keeping kids occupied

later i scheduled a massage at the spa

would be nice if they had a jacuzzi at spa

the room is not free -no drinks in the minibar -salty water in the bathroom -small jacuzzi in the spa -poor

spa in pool area wasn't heated and also closed very early

it`s on the beach, the staff are friendly, the wifi is good, the food is good in the normal restaurant for

additionally, the spa services are very much overpriced

food, service, beds are hard, pillows aren t great, ac did not work, not a great spa offering

music by pool could be a little quieter

and covered parking is big and safe

although it wasn't that big of a deal for me since the bar is close

bathroom a little old, spa has no sauna, and small

the spa experience was fabulous too thank you to iliana and juliana for an incredible massage and

resort is lovely, very spacious, beautiful grounds and well laid out

the chairs at the main and spa pools were very comfortable, but the beach chairs and the chairs at the other

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

not everyone wants to download the riu app or use whatup app spa message is no longer on grounds let down

excellent little hotel all inclusive with beach club. spa not opened so can't comment

however, the place was really good; the staff, the room, the food, the girl at the kids club

would have been great if we were allowed to take food out of restaurant adelita to the pool area since swimsuits

gym hours and pools hours they close way to early the beach was a 50min walk food was the

we got wonderful massages at the spa and went parasailing, which was amazing

the only real ac is in the spa and the gift shop

& spa not available

we splurged for a new years day massage at the onsite spa

breakfast, lunch and dinner - a very large selection and very tasty

spa massage at maya sister hotel very good

the only minor improvements i would suggest are regarding the theatre and the kids club activities

i also never found fresh tortillas for breakfast but perhaps they have tried before and they don't get eaten

nice snack bar and some off the al la carte were excellent some not so much

wifi doesn t work well in the room room on top floor is pretty hot and ac doesn t cool well you

was great the staff, and mel and giesla the spa team were always so happy and it was just great , i have booked

spa was nice

they should review the spa offers from europe and consider improving their owns

the location was perfect and amenities such as pool, bar, spa and proximity to ocean were all wonderful

the spa is delightful: the 4 elements massage with hot stones was amazing

another thing is the spa was exceptional, i really enjoyed that, much needed

not enough variety of food for breakfast and lunch. spa services too expensive.

the spa is frequently pitched

spa treatments were fabulous

the spa was beautiful

some of the equipment in the spa didn't work

we wanted to use spa only 1 sauna was working, cold water in the pool and jacuzzis not working

location if you apreciate a relaxing quite atmosphere breakfast exceeded expectations amazing spa facility next

aso needs up to date info about the resort in every room, currant lunch menu with prices, cost of spa with and

the spa and the fact that the building of the hotel is rusty and not refurbished.

we used the spa for a swedish massage, it was amazing

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

this hotel offers great service and excellent buffet breakfast. will definitely return!

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and

asked us for a guarantee for our pet but there are a group of racoons in the property who come into our room

the pool and internet/wifi slow and drops a lot

had a king suite with fully equipped kitchen and large refrigerator for 3 weeks, and it was amazing

the pool was amazing, the landscaping, the room, the patio

nice pool area and green garden. great kitchen, they have even a blender.

ferry right next to you, small pool, smell of mold, everything was always wet.

breakfast buffets is good just the lunch and dinner buffet are no so good as expected needs more or

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

also there was many people slip on the pool area due to

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

the studios are spacious and have wifi and aircon

the pool is amazing! the room was beautiful and clean.

the pool was always clean, even with all the plants around

wifi didn't work well a noise from the neighbor bar

the place in general is rather strange-- it is built around a long skinny pool