bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

i am pregnant i would have liked the choice of having a pregnancy massage at the spa however they didn't have

the spa is a bit pricey and they escort you through each spa facility.

we keep coming back to this resort for it's safety, food and entertainment variety , spa services , and sheer

spa is absolutely stunning and

the spa and grounds are beautiful

day spa was very expensive

two restaurants and a bar on site

the pool is lovely and inviting

loved the pool

some english kids squatting the pool and were very noisy, parents were hopeless

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

the on site restaurant and bar are great and it's not a long walk into the town

to reach with parking directly in front of the property and a wonderful setup in the jungle

) and for our 'giraffe' room the wifi was fantastic

very private, spacious and comfortable, beautiful views, lovely spa bath and nice quiet location

jungle tropical setting, deep spa tub, wild life, chef cooked for us at 11 pm room service

kids loved the 'buena vida' restaurant (as it is part of the complex, we could go to the pool)

a very nice restaurant is attached to the property with a nice pool

this is great so you don t have to pay for parking

staff was not great at handling an issue - i facial at the spa (us$85) was charged to my room and under my name

the service and staff were very helpful and friendly the massage at the spa was unbelievable

location, food delicious and a so many option, spa service amazing and all the staff really friendly and helpful

the spa and the masseuses were fantastic too

spa dauphin pool

good food. good staff. many activities/shows for kids.

water park is a tiny area for young kids

property is well maintained, and starting renovations- nightly entertainment is excellent, sports bar has a

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

when enquiring about transport to other towns nearby and bad information about given about the casino

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the

the spa is incredible, and highly recommend

there is also a nice gym to burn those caloroies

beautiful property, great staff, loved the kids club!

and rooms amazing, breakfast good but overpriced, restaurants top quality, all staff friendly and helpfull

breakfast was excellent

furthermore our kids could participate in hitting the piñata, and shared when candies where handed out

we were traveling with four young kids and they had an amazing breakfast prepared for us each day

is located in the jungle, where there is beautiful peace, excellent food and a beautiful swimming pool

lack of air con was a little tough on the kids at night.

pool, spa and restaurant staff!

breakfast is the same thing over and over again they don t switch up breakfast

pools, very comfortable beds, easy to move around the big resort with the golf carts, lots of

they had only 3/8 pools available (one was the kids pool) and they were not enough for all the people staying

closed for 3 days because of a private event and we had to do long lines in the other one to get breakfast

spa facilty is awesome, great service

all-inclusive experience at grand sirenis resort and spa

louanne from the spa was wonderful booking treatments for my daughter and i

sirenis riviera maya resort & spa is a very extensive complex that offers a lot of attractions

the spa team

very comfortable beds, tranquil swimming pool

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until

pool is amazing

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

i went to the spa one day for an 80 minute deep tissue massage and it was absolutely incredible

property had great food and amenities - their gym and spa was high end

somethings you had to pay like the spa area

the infinity pool was our favorite hang out spot and the spa was also quite impressive

the rooms are very spacious and i really enjoyed the grounds

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and

all spa services are extra cost including sauna na s steam room

spa was really good

clean hotel with great pools and a good variety of food

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

complex of hair 6 rooms with a nice pool

on the territory, and there are no curtains on one window, so this light enters the bedroom - the wifi was a

loud frogs at night who swim around the pool and hop around the restaurant area

very tasty breakfast was served in the area near a pool

the restaurant had delicious food and the pool was key

and their system of golf carts does not attend the needs of everyone

breakfast was good,lunch was good

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest

staff is really nice and friendly - they did their best to help us with early check in and late check out,

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really

breakfast was good

frequent some food was really bad like chicken and fish were stale, ac stopped working midnight room service

little kids club near the beach was underwhelming

my kids loved the juniors kids club

breakfast was the best meal of the day

cost for using the spa

kids club, worse i have ever seen

the kids club at the beach could have been better.

kids club, worse i have ever seen

- you would get the same food every where at the property, from room service to buffet to restaurants

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach

decorated hotel- modern whites and greys throughout with a spa scent that hits you as soon as you enter the

spa treatment is an awesome too

the spa was also beautiful and our services very relaxing

great location the staff is just amazing antonio from the drifwood bar the people from the spa everyone was

should have known since it s mexico that everything needs to be bargained, including even their spa and gift

the spa staff where excellent as was everything in the spa

suites, gourmet all inclusive by karisma but we were placed in the tui sensimar seaside suites & spa which we

the spa is a must

the spa available was great went almost every day for the aqua therapy

vegetarian choices are limited shade next to pool is rare

plenty of lounge chairs by the pool and on the beach

the shared airport shuttle may be included but it is horrible

breakfast til late night room service the foods offered were varied and delicious

spa was absolutely wonderful

spa was a little pricy for services

we were not offered any breakfast to go or anything else

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful

the spa was wonderful

the spot is amazing all the staff in the spa superfriendly

the spa was amazing!

direct beachfront spa amazing ambience top

i loved the swim out pool

verry nice host nice pool great breakfast...

verry nice host nice pool great breakfast...

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

a quiet honeymoon experience the middle of the jungle with good food, a lovely pool, staff and spa then this is

also, the wifi coverage can be improved in the villas

gorgeous remote resort with a stunning pool

the included breakfast was good but to small.

breakfast and food was amazing chef hats a 10plus very flavoring just the right portion and the

spacious and beautifully appointed

the spa did not have many options, but the massages were fantastic

they would set up their spa hot tubs at 5pm with a bottle of wine

although the beach bar has reserved beach umbrellas for the glamping guests, there are some strange rules if

truly one of the best beaches ever - kids need

hot water in room not working until the last day, but we were offered free spa treatments in apology

kids pool could do with some shade

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just

there are millions of places to go and party and have kids run around

kids pool could do with some shade

spa treatment was amazing

the ritual in the spa by the beach was such a unique experience and it was amazing waking up and going to the

spa was expensive we went to tulum and got massage on beach for $45 it was like $140 here

plus: massages from orphelia in the spa were truly the best i ever had

be sure to schedule some spa time (amazing

to spa is paid and expensive even without massage or therapy services

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use

we got massages at the spa and the spa rooms where beautifully decorated and the therapists where great

is no bar service at the beach and the staff were very polite but without good training, they don t

adults only is the way to go

lines for the bar were long as there was one bartender

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

room service was almost non

location, lots of things to do for both adults and kids, excellent food in both buffet and a la carte restaurants

location, lots of things to do for both adults and kids, excellent food in both buffet and a la carte restaurants

i like the spa and de convention center

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

the hydrotherapy spa was excellent

i heard the spa is amazing, however i didn't know in time to check it out myself

grounds are lovely and the pools and beach are

beautiful ud83dude0d i loved the tour guide, he was so enthusiastic and informative and also the spa therapist

visited the property with kids and it was wonderful

only thing i could suggest would be drinks service around the main pool

visited the property with kids and it was wonderful

architecture, pools and lake, food, privacy, staff everything was perfect

casino mall roller coaster spa and bars other than pool bars all closed

the spa was complimentary for us and again i stood in line for my appointment and the man serviced ppl

the bellhop upon our late arrival drove us to our room in his golf cart to drop off our bags then drove us to

taking drink/food orders by the poolsides, there was none here so we had to walk over to the bar in the next

gym, plenty of activities, great pools

spa is wonderful

the place is clean and the spa is very nice

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

minerve helped me reserve my spa experience

far and super busy with a long waiting line for breakfast and very strange dinner plans

we also enjoyed our spa time

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking

the u spa was one of the best massages i have had by far

pool area is great for kids

the wifi wasn t for free, and worked only in some parts inside the grand resort.

the small spa on the roof was nice to cool off in but does not feature jets

family wise to do -- kids were getting bored only the swimming pools and a little expensive for what the area

family friendly unless your kids are older and can paddle board/snorkel (beach rocky and small- more on that

a 15-20 min drive to the heart of tulum, we had a hire car and you can basically not find any parking in tulum

so for everything you need to walk to reception, even for room service you needed to walk to the restaurant to

a beautifully designed bathroom rendered kind of useless, as we could not use the spa tub, and the shower by

beds were very comfortable and the bathroom with spa tub was great

good breakfast, clean, location, parking, jacuzzi, team.

the breakfast that is included is great

pool very friendly for the kids - location of the hotel - very quiet and peaceful - view on the

there is a very nice spa and good restaurants in walking distance and a fairly rude cenote

you can use the kitchen outside

the rooms, staff, convenience to places to eat, being right on the beach, having a kitchen

amazing breakfast delivered to your room at your desired timing was a nice touch as well

our delicious breakfast was always welcome to start each lovely day

our jet spa hot tub on our patio did not work

swimming area on the beach man maid made by a small reef and also the warm spa near the

a nice bar on the pool

not much facilities in the hotel. no kayaks or snorkelling equipment, no gym, no spa. basic.

the drinks at the beach bar are a bit expensive and no 't competitive with the ones at the bars at the restaurant

location brilliant comfortable rooms, kitchen well equipped everything wonderful

taps in the kitchen were not fixed to the counter top ( we didn t report this )

classic condo, we ll built, sweet pool, code to dolphins and the restaurants, great staff.

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

great kitchen too

spa was very

more things for kids entertainment. shows

perfect family stay, there pools, beach, kids club and restaurant were perfect and the staff were

pool bars closed too early

the check-in lasted for an hour, our room wasn't ready with kids beds until i requested three times and

the staff is helpful and polite and the breakfast (we only had breakfast at the hotel) features a wide-enough

breakfast started at 7:30- no problem! would have liked coffee available earlier

location tranquility breakfast

very good breakfast/dinner buffet

all good. tasty breakfast.

the kids run wild and jump in the pool splashing everyone and their drinks, parents don t say

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

there are not enough pool chairs, so it's a fight to get one

location of room to beach and pool

we especially liked the mexican restaurant and made use of the option of using the pool of the neighbouring

i think they should cut the entertainment team in half and hire people to get spa treatments (manicure, pedicures

no fresh salsa to go with eggs and omelette with breakfast

the bar should make more kind of cocktails

my son speaks french english and spanish but could not join to kids xlub as everything children included was

you had to eat in the dining hall for breakfast and lunch and dinner

restaurant team, vacation planners and spa team are very well trained and polite

even the spa, only were able to book massages for the last day of our stay (several family members wanted

spa is also overpriced at $230 for the cheapest facial

there are adults-only pools and beaches (and restaurants) so we don t have to listen to crying kids when we

alvarez at eden pool is the best, we made sure to be in his section everyday

i enjoyed 2 spa massages while i was there

the spa was beyond everything i expected!

the spa was beautiful

spa treatments were fabulous

another thing is the spa was exceptional, i really enjoyed that, much needed

i had a treatment in the spa which was lovely, and the therapist was fab - she offered me a sheet face mask

the staff was amazing especially the entertainment team. the rock spa is a must.

the spa was ok, but definitely not as grand as i expected considering i had read on the website that it

spa service was faster than the 60 minutes it supposed to last for my facial and my body massage 60

was nice and cleaned, excellent wifi

was a lot of seaweed that made it impossible to swim and there was only a very little pool for everyone in the

the rooms were very big and clean and there was even a small kitchen with a coffee machine

hotel is at a great snorkeling beach. nice rooms with a restaurant and pool on site.

not puting any effort at paid breakfast, standing at the bar and wiatong for the end of the shift

we booked a room for 2 adults and 2 kids

they should have a spa facility as this would improve the hotel

design of the precinct was amazing, the rooms were stylish, the spa area going out to the hop garden and its

great jungle experience great restaurant food great full bar and beers

the breakfast was

the breakfast could have more option for meat , no steak sausage bacon or salmon on the menu

4 swimming pools, great garden, nice spa area

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take

also the kitchen makes the bread daily

friendly staff, great room service

the pool was wonderful as well and the room was wonderfully decorated

is advertised as resort and spa, there is no facilities describing this only a tiny pool in a corner and maybe

and there s nothing about spa in this hotel

the breakfast was delicious and the service was excellent.

the breakfast was great

quality breakfast

wifi was the only thing i could complain about, but we were not looking at places for internet

set on the sand steps away from bar and loungers

limited activities and breakfast menu.

the coffee every morning/smoothies for kids/overall we had an amazing time

could have had a bit more ac and amenities and a larger pool but other than that, it was perfect

i ve been in luxury salon and spa business for 30 years and was really looking forward to checking out this

sometimes wifi didn't work (likely because of weather). racoons were loud at night sometimes.

no wifi connection at room this is not the property's fault and i was happy without the internet

the wifi worked well in the room and in public areas such as the restaurant

we had a room with a private plunge pool and balcony sitting area

rental bike and also laundry, you easily find cheaper in the town

it's cheap but you also get no extra (no pool, kitchen, kitchen ware that you can use, no real common space to

what i really missed was kitchen, there is just fridge and nothing else, no plates, glasses, cutlery

kitchen free drinking water, and fridge available

there is no kitchen in this hostel.

most of the time the wifi connection was really bad

no hot water, pool is sized for kids, very noisy

wifi in the rooms weren't great but was sufficient to use fb, wa etc

friendly and clean. swimming pool available in centre of the building.

hot water take 20 minutes to come out internet very slow no mini bar in the room

i would suggest the property to build a pool for the guests to cool down when the sargazo hits

we had no fridge in room - kids did

dime you for everything i rented a car and the employees there kept trying to charge me for parking when it

the hostel is relaly closed to the tulum ruins, we could go there on foot with kids

the food was great, which is not always the case with room service

like the location, the pool is very peaceful at night with a jungle vibe to it, they have fruit trees which i

the staff was also excellent and very personable -- andrew, frederico, jacob, jose, and room service did a

the pool was small but so nice to chill

kids went to bed dirty and full of sand after a long day at the beach

the room was spacious and spotless, with excellent wifi

breakfast was a real treat, with loads of tasty and healthy options, the pool is pure bliss and

they have perfect shower, wifi, pool, kitchen, community space, quiet corners, lots of greenery

great wifi

the public areas are very comfortable, the pool is nice, so you can easily spend a morning/afternoon here

the wifi didn t work in our room, but worked in the communal areas downstairs

spa - it's a third party provider, and not owned by the hotel

we did also enjoy the pool at the hotel and it was extremely relaxing

the kids also loved to play in the hammocks

wifi was weak most of the time, which required me to be outside the room if i wanted decent

beach club is 1 min walk away, ans the porch is great to hang out and watch the kids play out front

spa like bathroom and very comfortable beds

not much parking space only 4 spaces, you had to park on the side of the road

we would like to thank ellie in the reception for an early check in and warm welcome

wifi was great

the pool & courtyard area was also beautiful

breakfast was delicious

think it was more a language barrier than anything as the person who checked me in didn t really speak english

room was comfortable with all listed amenities, good wifi and water pressure

the bar has exceptional cocktails made by wonderful bar man

they also have a really nice breakfast spot for the morning

wifi could be more efficient

there was plenty of parking and staff ready to take one's bags

the wifi didn t work in our room only at reception

views, sand path , the balcony overlooking the sea. inside parking( out on the street as crazy)

the wifi was poor, but that was pretty much expected in this location

the pool area was amazing and we spent a lot of our time there

you can chill at the pool and enjoy the music they put (but not too loud), so you can even take a nape if u

wifi inside the room did not work properly

very clean, staff were friendly, good wifi.

rental bikes need maintenance wifi was so

they beach bar is expensive and there are no normally priced restaurants close by

the beach bar is great and it is a great experience to walk from the tent to the beach instantly

helpful staff, free private parking, and free beach beds

wifi was good when it worked

beach bar closes at 6pm

the spa bath was disgusting

they spent nearly *$700* off of his card at a nearby spa down the road, just to put it back in the safe when

you can you the laundry service

was great from the location, very kind staff and breakfast in the nearby restaurant

wifi is not good in the rooftop and if you need to wash your clothes, please don't

wifi did not work well on the roof by the pool 2

about the hotel, the only thing wasn t found of the view from the top floor (where the swimming pool and

the breakfast was delicious and the rooftop pool refreshing

santos was always greeting us at breakfast and ensuring we had a good time

was very friendly, from the reception staff to the young man serving breakfast; they were always willing to help

wifi was ok

the pool was great and breakfast rooftop was nice

was lovely and location was great - we used it as a base to travel around, so having the parking spaces was very

room was exceptional, breakfast was lovely and location was great - we used it as a base to travel around, so

the breakfast was fantastic and the staff were really friendly and helpful.

wifi didn t work at times

we got parking everyday at one of the four spots off the street

oxxo shop, streetfood just in front of the hotel - clean and very big room, well equiped (small kitchen corner

the swimming pool was very cold.

room was perfectly set up for 2 adults and 2 kids

they have a cat and dog :) excellent tips for restaurants, spa and other things to do in tulum (within a book

very hot climate, spa pool suite very nice, grounds,pool, and restaurant very well kept

it felt like staying at a spa at times

the hotel provides parking spaces in front and ensures assistance in finding a spot for your vehicle

the pool/bar/restaurant area was a delightful oasis

there is a spa we did not use but did do yoga in the morning which was lovely

for me were the fact that there was no door between bedroom and bathroom, and that the massage / spa area was

room smell moldy, the pool was closed, the kids club was not existent, the spa was closed, nothing is the hotel

we stayed after check-out at the beach and could use the spa showers to freshen up before departure

paradise if you like the beach life, waking up and going to the beach for breakfast, dedicated beach lounge area

good wifi quality

wifi connection is very weak and often completely doesn't work - but this is a big issue in tulum

the room is like an apartment with bedroom, separate bathroom with hot shower, and large separate kitchen/living

$13nzd per day from alamo rentals and we could drive anywhere we wanted and at anytime (secured parking was

continental breakfast included, storage for bikes we rented, parking for rental cars - they just did a terrific

liked the staff, the people, the vibe, the layout, the healing, their mission, the gym, their pet friendliness

the property has beautiful trees, birds, tipi for the ceremonies, lovely swimming pool, use of communal kitchen

you step inside and immediately feel like you're in a hidden forest zen space with trees, pool, open-air showers

the gym equipment was amazing

there's off street parking, albeit not secured