wifi was weak, so we had issues connecting to high speed internet.

she also had my laundry done in a few hours the same day for the regular price

good location, very clean, friendly staff, ok breakfast, parking right in front of the hotel

great private parking

breakfast consisting of fresh fruit, freshly made juice, coffee and different kinds of bread almost

very kind and always ready to help - great location right at the center of tulum pueblo - amazing spa with very

i loved being able to text with reception, bar, and room service directly from whatsapp

we also recommend a breakfast on the roof top

there s unlimited bottled water upon request, and the room service is seamless

everything - amazing breakfast, rooftop pool, food and drinks, the room and the staff

wifi was pretty ok

wifi signal

we stayed on the 3rd floor, and wifi connection was real bad

instead of honoring the daily rate as stated in booking page expensive extra fees for having a pet -

also we had hanging plug, not very safe for the kids

wonderful pool for relaxing with a very attentive staff that was on site and ready with a smile to help me

wifi was down due to extreme rainfall, but they made a commercial effort to compensate (without us

all the little extra's were great: netflix in the room, well equiped shared kitchen, great products in the

i also loved the free fresh coffee in the mornings and the kitchenette and mini fridge in the common space

we booked a small room but we re accommodated in the big room with the kitchenette in front of the small pool

staff, spacious apartment, good wifi, good a/c big pool - however not enough sun at the pool

a nice quiet neighborhood of tulum, with a cool pool

i loved the balcony and the pool.

staff, spacious apartment, good wifi, good a/c big pool - however not enough sun at the pool

it offered many extra amenities such bikes, coolers, sunscreen, cooking utensils, and pool floaties

quiet and couldn’t hear any road noise or noise from rooftop bar (although not busy during our stay)

wifi never works

desk people were very helpful, the hotel is a humble hostel but they had everything working, the wifi works in

pet friendly places are the best

wifi was a little spotty at times but that s just what wifi in

i loved that the hotel had yoga and a spa to assist with helping people relax

there is no spa and no wellness and not even a restaurant or bar other than a breakfast area until 10am

spa type hotel but in the middle of the city with construction going on but construction doesn't go

also no bicycles or spa available, even though it’s is listed in the amenities

follow through with anything, disappointing us by failing to book a yoga class that we paid for, spa services,

there was no wifi in the room, only in the reception area

weak wifi in the rooms

the pool looks great in the middle and perfect location for resturants, bars, shops and beach

walking distance to a lot of cute restaurants and cafes; the property is well maintained, the pool area very

parking is creativeud83dude0e

the staff was incredibly nice. we could jump into the pool from our bedroom! it was awesome!!

no/very poor wifi, limited facilities in the kitchen.

small kitchen in room

free off-street parking and a nice small pool

the pool was so beautiful and refreshing, especially after being in the heat and humidity of

requested quiet room , but they put us in room on the first floor right next to the kitchen

the area is safe and quiet and close to downtown also the breakfast was

but just across the road is good breakfast place and the french bakery in the main road 10min away serves very

that the wifi was weak in the room but we would still recommend this place to anyone simply traveling

it is very noisy as it shares a wall with the kitchen

hotel is beautiful, very green, my bedroom was very spacious and clean

penthouse 2 room with outside shower and private pool and sun beds

the rooftop bar ran out of ingredients for items on the menu as well as normal soft drinks advertised

also, the wifi works really good and they have a coworking space

the complementary breakfast is very nice and if you want something different you can order it too for an extra

it s like having a spa bath each time

loved the peace and quiet the safe location the guard at the front gate the small but perfect breakfast i loved

we really liked the apartment, good beds, good shower(s) and a beautiful living area/kitchen

the beds were comfortable, everything was convenient, location close to beach and downtown, with parking

breakfast was nice but quantity was not enough, it s more of a snack before breakfast, but we had

parking is just on the street, but we had no issues

continental breakfast included, storage for bikes we rented, parking for rental cars - they just did a terrific

kitchen was perfect for our morning breakfasts

loved the gorgeous smelling toiletries, bath robes, welcome drinks and snacks, fully equipped kitchen so we

the kitchen is fully stocked

it felt like staying at a spa at times

they have a cat and dog :) excellent tips for restaurants, spa and other things to do in tulum (within a book

very hot climate, spa pool suite very nice, grounds,pool, and restaurant very well kept

wifi was very confusing as they have 4 separate wifi options that will perform better depending on

little paradise, delicious breakfast and very nice staff

tiny parking and tiny pool

our stay included breakfast which was also great

pool was great

room was exceptional, breakfast was lovely and location was great - we used it as a base to travel around, so

was lovely and location was great - we used it as a base to travel around, so having the parking spaces was very

hotel, spacious rooms, great shower, parking (first cone first serve), pool is nice, they have a cat:) only

location to tulum town, great pool and premises, lovely breakfast area, great food and service, both restaurant

poor room service, as you can see in the photo this is how the bed was made every morning, with pillows

awesome, fast wifi, big room, nice pool -

swimming pool was great and the stuff was super helpful (specially the girl that was there in the mornings,

it felt like a wellness spa in an adult tree house- simply amazing

ceiling kitchen was leaking water and not sure for how long

we also had guests next to us who kept the plunge pool jets on for hours, and it was quite loud

room service was perfect for when we wanted to stay in

the rooms were of a lovely size and room service came everyday

spa specialist was great

were not very well taken care of, the swimming pools close to the gym area were not clean and the spa was closed

spa was not working, nobody informed us before

awsome kitchen in the room, spa pool is great, everything clean

the experience by the spa was amazing

the bar has exceptional cocktails made by wonderful bar man

also the restaurant has really nice breakfast

the kitchen area was not particularly clean

the wifi connection was hit and miss

breakfast was delicious

after breakfast, most of the guests go to the pool to get naked, chill a little, and then head to any

the get naked motto is more hype than reality as the pool and outdoor lounge areas are overlooked by adjacent

rooftop plunge pools

the pool wasn t available

perfect wifi and cable services with big screen tv and ample electric plugs

the pool was very nice and quiet

we were 4 people in a junior suite and it was super big, we appreciated the kitchen with the

good a/c and wifi

even had a cute kitchenette

one thing to note though, there are only 4-6 total parking spots but it worked out for us because it was a slow

there's off street parking, albeit not secured

no wifi connection outside the main sitting areas

for tourists (restaurants, shops, bureau de change) along the road outside and they have parking spaces for cars

property was really cool, parking was available on side of property, it was overall quiet, and the room/restroom

moreover, there is a very good wifi connection and there are spots availble to park your car

spa like bathroom and very comfortable beds

it worked fine in kids room on 2nd floor

the wifi was not working properly but they moved us to a different room after asking

the parking you

we would like to thank ellie in the reception for an early check in and warm welcome

the breakfast was delicious and the rooftop pool refreshing

very friendly staff. good breakfast. roof top pool.

even the breakfast was unreal

great home-made breakfast

was very friendly, from the reception staff to the young man serving breakfast; they were always willing to help

they spent nearly *$700* off of his card at a nearby spa down the road, just to put it back in the safe when

the spa bath was disgusting

very good experience the lady at the desk helped us with everything and they have a laundry

wifi was very spotty

the wifi was stable

they have a beautiful pool and a bar with delicious local options, they will cut a fresh coconut for you to

breakfast was a real treat, with loads of tasty and healthy options, the pool is pure bliss and

if you are sitting at the pool it is if you are laying middle in the jungle

from breakfast in the morning, to the lowkey atmosphere at the bar by the pool in the evening - we took it all

very nice pool with futon cushions to relax on

there is a pool next to the breakfast area, and breakfast is included in your stay

the wifi worked very well too

the room was very clean (no insects), the shower and the wifi were very good

kids went to bed dirty and full of sand after a long day at the beach

like the location, the pool is very peaceful at night with a jungle vibe to it, they have fruit trees which i

a room with bath is actually a spa out the front

private spa and beautiful garden

of food was horrible, no water in shower in spa to take a shower or flush toilets

the wifi in the room ( we had a outdoor bath tub spa bath room) was so bad it was impossible to work in the

great pool, breakfast available (wide selection at additional decent cost)

no hot water, pool is sized for kids, very noisy

especially the tiny lady that helped serve breakfast in the mornings

it's a nice mexican breakfast and the location is good because you are right by the town for great dinner

super friendly staff in a beautiful hotel with pool, nice and quiet room

pressure in shower, difficult to mix ideal temperature of water, useless and unmaintainted pool, room service

loved the design of the hotel, rooms and facilities were great and the gym is well equipted

it s a shame that breakfast wasn t included

two pools, a bar and restaurant, and a gym with amazing views

super high level hotel. gym was the best you can expect and pool also nice.

breakfast not so good

kitchen free drinking water, and fridge available

it's cheap but you also get no extra (no pool, kitchen, kitchen ware that you can use, no real common space to

rental bike and also laundry, you easily find cheaper in the town

there is no kitchen in this hostel.

unfortunately, they don't have a kitchen

the spa was phenomenal. i wish i had gone there daily ! very good service and amenities

araceli from the lobby bar was on point and with first class service

the edgewater bar staff were particularly great, and very attentive

at breakfast and lunch was good for an all inclusive and lots of variety the beach club albeit a

the preferred pool closed too early at 6pm.

there are still a few things to be opened like the spa and the restaurant but that doesn't change anything, it

lamps let us read to kids without disturbing sleeping family members

rooms were fantastic as was the swimming pool

room had fast wifi and a flat screen tv which was great

my favorite part was our own little private pool, and the breakfast was delicious

no microwave or kitchen is a not good point for

they allowed me a really early check in at 11 a m without any payment

the air-conditioning and the wifi are working great

nice pool, terrace, basically everything

i loved that there was netflix available and free wifi

- amenities issues: the jacuzzi was out of order, and the spa was closed without a clear reopening date, which

the rooftop pool was really fun and convenient for a nice cool down throughout the day

the gym was nice, big and clean

- pool access: the pool, located on the top floor, was only accessible through the gym, which felt

- pool access: the pool, located on the top floor, was only accessible through the gym, which felt inconvenient

rooms and swimming pool

staff was very friendly, the pool was very relaxing. everything you needed was in the kitchen.

room furniture was a bit dated, as was the small kitchen

staff, room, great pool & breakfast & wifi

i was with young kids so biking was not a good (safe) option with traffic in tulum, say for beach trips

to hotel bardo, another gem with a great bar, restaurant, also beautiful pool area, yoga center & spa ( even

they helped us arrange everything from spa treatments, hotel activities and taxi rides

jungle studio was really nice room. staff amazing, relaxed vibe, spa like. highly recommend

to say thank you to the hotel manager - aristedes, who helped us with everything: where to go, spa booking, room

villa excellent standard of finish, lots of space and the outdoor private area is very tranquil but a good

no restaurant on site, spa or any activites for that matter, not located close to anything.

calming hotel that feels like your in an oasis, with its own cenote & spa on site where we enjoyed a gorge

extremely expensive spa and very limited availability 9

the spa experience was amazing

i wanted to book spa experience while in the hotel but our room and the spa where right next to the pounding

all rooms, kitchen, bathrooms, living room and other were equipped, also there are different stores and

i give their spa 10/10

the spa treatment put me to sleep it was so soothing, she even whispered the instructions lol

from morning donation based yoga, thai boxing classes, spa services, excellent food and drink options and shared

i also enjoyed the fire ritual massage experience at the onsite spa and it was lovely, though not much better

the spa was magnificent

room itself was very clean and had no issues: wifi, showers, privacy, room amenities / details were perfect

like a hot tub or proper parking

so i spent also time at the bar by the pool

the hotel is lovely, very quiet, beautiful pool in the shade of jungle plants

free parking in front of hotel, possible to walk to bars and restaurants

the staff kept the whole hotel very clean and i enjoyed spending time by the pool

room was very nicely decorated, with a functional kitchenette and a good bathroom

kitchen had sufficient supplies to make/reheat food

we had a car but chose to walk to town because of limited parking in town

room is very nice, the pool is beautiful, the host was super helpful and kind: had available bikes for us to

gorgeous property, amazing pool, apartment is high quality and well designed

we loved the chef's meal and breakfast

parking just in front of their door

the view from the swimming pool

great wifi if you are working too

nice oasis with wonderful clean pool to chill out

parking, bike rentals and pool to relax

staff are lovely, rooms are beautiful and the pool and outdoor area is so relaxing

maintained, intimate but not too small, beautiful setting for breakfast, parking, pool, and secure entry

the spa is a must

the morning yoga classes were a lovely touch, and the massage at the spa was incredible

hotel with an amazing pool

the pool was incredible and the jacuzzis were amazing for night time

very stylish rooms with private indoor pool and little details aimed at making your stay romantic

would also recommend to families with older or more calm natured kids

staff was super accommodating to my sister and husband who were traveling with their two kids

staff, great pool and nice partnership with neighboring property that has yoga and more pools

even packing a breakfast for us

felt so safe letting our kids explore without being overwhelmed

expectations of a boutique retreat with transformative activities like sound healing, yoga and spa therapy

the spa indulgences are highly recommendable, the maya therapy is incredible

spa centre is ok but very expensive massages

the parking lot is on a dirt road far away from the rooms, making it very uncomfortable to carry our

wifi was not working in the rooms

the pool was great and we were able to borrow bikes to explore

quiet neighbourhood, immaculately clean, gorgeous pool, incredibly helpful staff.

very comfortable and relaxing stay with everything you need - fast wi-fi, a/c, hot water, laundry service

they have everything you need, very good wifi, parking, etc

i think i must have been the first one to cook in that kitchen

but just on the edge of town, so when you look out of the huge window into the woods and the pool area it feels

domes fantastic beds nature feeling, even saw foxes and squirrels around the dome lovely breakfast fantastic

great pool and jungle

the accommodation was super clean, the internet worked perfectly, and breakfast was made fresh every day

we could borrow their stuff (bikes, kitchen) and they arranged a scooter for us

gym equipment needs maintaining or updating - many machines (like the treadmill and rower) are

setting with a jungle feel, very friendly and helpful staff, free fast wifi, bed was large and comfy

the on site air conditioned gym area was nice

parking in front of the accommodation

had a clean pool, gym, bar and restaurant

the breakfast and spa was amazing

the spa is just breath taking

we had a spa treatment which was lovely

great spa experience

many rooms have a spa bath outside, there are plenty of sun shelters overlooking a beautiful view of the sea

breakfast amazing

the breakfast is also included and it certainly did not disappoint

thinking to myself i would be enjoying my drink looking at my kids enjoy the water

have also opened up the beach and facilities to the public for a small fee, so there are little kids everywhere

criticism would be that the service at breakfast was pretty slow even when it wasn't busy and also that at night