clean modern hotel with lovely little spa facility

quality of coffee and coffee makers in rooms did not align with the quality of spa toiletries in the bathroom

pool, hot tub, clean, bed comfortable

the staff is nice. room clean and comfortable. room service meal was excellent!

parking is located a bit far from the hotel

breakfast was good. staff were friendly. pool was clean.

enjoyed a swim in the pool during my stay here

great location friendly staff and good breakfast options

i will not return here pool and gym closed they should reduced the rates

swimming pool, gym what else you need for that price

the pool and spa was clean and at a comfortable temperature

wifi is fast. free breakfast is good. inside pool is clean and warm enough for kids.

never did get connected to the wifi, despite many efforts by staff

found a used mask and dirty laundry in one of the drawers in my room so i am not sure how much cleaning is really

wifi is fast. free breakfast is good. inside pool is clean and warm enough for kids.

to thermea spa and stayed here for the night

breakfast location the pool the staff is very friendly

the kids were running up and dow the halls and stairs screaming

my kids had so much fun playing in the pool! the hotel is beautiful!

pool at time had too many kids. i didn t like the turkey sausage.

the spa tub was nice, the large room was nice. the desk attendant was pleasant

the spa was covered with tiles

the spa bath and their waffles

only thing i liked was the fast wifi, and the vending machine in the hallway downstairs if i ever get thirsty

the wifi was spotty

was quiet and clean. room was a spa suite. clean and bright. enjoyed our stay.

spa room was amazing, the spa tub was very comfy and everything was in working order nice and clean

loved the spa bath the tv clean room comfy cozy bed and how they kindly gave us an extra hour to stay because

there is a restaurant onsite and vending machines and room service

spouse and i thought that breakfast could have had a hot element to it but we understood that because of the

excellent spa alas one has to

when i went to spa at around 6:30pm, it was closed already

wanted a spa getaway but the spa is under renovation and the site unfortunately did not relay this

facilities and kitchen were good

the gym closed early - i believe due to covid though.

strong wifi

wifi! wifi! wifi! slow and unstable omg

maybe a basketball hoop in the pool for kids.

i had free wifi connection and i enjoyed using the shower

there s a pool and gym

pool and gym facility

the main bed was great, but the opening bed for kids was pretty awful

well located near 404, breakfast was much appreciated and staff were very helpful.

we like the kitchen in our room. free wifi, free parking, fitness center and laundry room.

the pullout couch was so old it made and woke up the kids all night.

the pool very nice

for a pet, however, because we had our pet we were not able to get fresh towels from room service but had

parking lot was super icy and a bit awkward to navigate

pool is very clean and amazing

we needed a place the would have breakfast included as that s a huge expense and also free parking

riviera spa whirlpool suite 310 had everything a princess could ever dream of

love the spa rooms

plenty of parking

fact that i need to go to reception in the morning for breakfast voucher

my kids couldn't eat anything

free wifi sucks

was no handicap parking close by and i didn't see any even at the back of the hotel; for a wheelchair user it

the gym had enough equipment and the swimming pool was large enough

time, we got a very spacious unit with a king bed and a sofa bed perfect for staying with my kids

like in the old days, you can even have room service

the hot whirlpool spa was 103 and the sauna was over 80 and sat on my towel while wringing out my bathing

pool and hot tub were acceptable but the sauna elevated it to a spa like feel

gym not open at 6:00am

bathroom was roomy with a pretty good shower but the bars for support for a disabled person were useless around

cosy and great sleep warm pool n nice hot tub very nice restaurant parking was excellent wifi was excellent

rooms spacious and spa was excellent flexible could bring your own food

super comfortable bed. spa bath was great!

laundry was not functional for a long time as i stayed a month

the pool is pretty small, but the gym was pretty nice

room, friendly and helpful staff, gym, breakfast and drinks available, laundry

description said there was a spa and sauna but could not find it

my kids enjoyed the pool and work out room

sub level floor for pet friendly guests was sub level

change room and some of the indoor pool area could use an update,but nothing that took away from the experience

there was no kitchen, no mini fridge, the coffee maker was missing a piece so i couldn t make coffee

the gym and pool were nice and it s convenient for the subway especially as a solo female traveller

hold bar in shower-could be dangerous bathtub surface very slippery also dangerous cleaning staff did

the gym was also very nice

the facilities were old, some gym equipment not working, housekeeping not consistent

microwave, fridge too small, restaurant too expensive, no room service, no laundry for extended stay

i liked the space and the shower/spa tub.

the cleanliness and laundry facilities.

it has swimming pool and we can swim there

the kitchen was beautiful

pool has always been too cold. it s a shame. i tried to go in three visits ago.... no way!!!

wifi speed was slow. tv channels are analog.

continental breakfast and parking was offered

the spa is always phenomenal

the rooms are beautifully designed and spacious

property, extremely attentive staff, loved the chic bar downstairs and the spa is lovely

the spa area and the pool

enjoyed pool and spa facilities

spa available and some nice stores to check out as well

we had an early check in and late check out which was greatly appreciated.

wifi code expired at midnight of the day we arrived

eck in was 4pm, and i parked my car at 3:35pm) and was charged an early check in fee

location everything i wanted had some food in the thirty bar haddock and chips was amazing big portion and tasted

was fantastic although the staff did make us feel rushed and the idea was to relax away from my kids

to go thru lobby to get to gym/pool also there is no place to sit as you change in the gym

stayed there 2 times this summer with kids

the property had a gym and pool and all the basic facilities

stayed there 2 times this summer with kids

spa was good value and great service

food was amazing, spa was quiet and pool was so warm! beautiful lobby and very nice rooms.

amazing location pool and spa nice bar and nice restaurant room valet service good

great spa and amenities

information in the room on the spa was incorrect and listed the couples massage as $250 when but when we got to

the hotel itself and the room was amazing, and the spa offered incredible massages

wish it had a hot tub. more spa availability

the spa was phenomenal

i enjoyed a prenatal massage in the spa as well and it was also excellent

didn't like that there was no spa services availableat the time

also to have spa and gym only for women was a bit strange policy

women only spa is lovely, went swimming in the evening in the pool

we had to find out way throu the spa

i love the spa like atmosphere. it s very relaxing and the staff were friendly.

the spa is a lovely addition to the stay even without getting a treatment

there wasn t availability in the spa unfortunately

the spa is great

hotel breakfast is a la carte, with moderate portions, a wide variety of choices, and delicious flavors

to improve: better menu better quality food larger selection of wines by the glass in bar on 17th floor better

breakfast was delicious - plenty of selection, healthy, fresh ingredients

spa like area of the pool and sauna joined to the exercise area and upper breakfast lounge

everything, the location, food, staff, pool, spa and sauna. basically, everything... was great.

the gym and pool

wifi was too slow.

laundry facilities would have been a definite plus

we were given early check in and a little extra time to check out which was so helpful for me as a disabled

layout of the room (like a small apartment with a separate lounge and kitchen area) was perfect for us

the lack of room service / cleaning

central area downtown. very nice and helpful staff. bar snacks were great.

a bar with also food that you could order

have been perfect if i could have booked a massage but spa under renovation and in room service was fully booked

clean, spacious

sauna , gym and spa looks very old and uncomfortable

spa in lobby also excellent for manicure and blowout

most beautiful room with a huge window overlooking the rom and philospher's walk, fantastic pool and fitness

did not detract from my stay, but the internet connection with the free wifi was slow and made videocalls

livingroom, bedroom , 2 bathrooms, tv in every room, fully equipped kitchen

just stay mindful if you have a pet, keep their food bowls up on a counter

some of the machines in the gym were not working properly

was superb, staff were very helpful, business lounge with printer on level 3 and there's a small gym with good

the upper floor gym is lovely and has a nice view

reception was uncaring, unreasonable and didn't even try to accommodate our request to check in early

bar sink did not drain. no mini bar stock. crumbs in the pull out.

we also arranged early check in for extra charge as we arrived to the city at 9 am and waiting till 4 pm wasn

and the kids were hoping for a pool

need more than one person at the omelet station for breakfast when the hotel is full.

room service attendant was wonderful

and the room service was incredibly fast

breakfast was delicious, and the bed was super comfy

the staff was extremely friendly and thorough loved the breakfast package

having to pay for the spa , saunas

rooms were spacious and clean and the bed was very comfortable

absolutely perfect 5 star hotel. great gym. excellent spa services. rooms are tops

at the front desk was phenomenal julia from the spa was amazing the boys at the front door were

about what the different accommodations the hotel could provide( cafe, bar, dining room, spa, gym, etc

spacious room with a small kitchenette and good size balcony

spa not available until the weekend

staff was excellent, they offer valet for a fee onsite restaurant and on site spa

view wasn't nice, the restaurant and spa are barely ever open, the construction near the hotel entrance was

the availability and luxe if the spa was a real treat!

location was perfect for proximity to our kids apartment

no collection for laundry. breakfast was just in the bar and over priced.

very pet friendly: i stayed here with my cat

they changed my room saying it was better but we got a terrible sofa bed for the kids instead of the two king

earlier breakfast option on weekends would be good.

the pool and spa was a great way to relax after a busy day sightseeing

the pool was too small for exercising but very good for relaxing along with the spa next to it

free buffet breakfast for kids under 16 (max 2 per room)

convenient to downtown, st lawrence market, many restaurants, excellent breakfast in cafe

spacious well equipped and comfortable room; gym

wifi wasn t very good. tv casting didn t work

rooms are clean and big, and staff is very friendly and hotel is pet friendly

laundry is a little pricy but apart from that all good ud83dude0a.

the pool was cold

i told them about my pet allergy in advance and on check in i was told (without asking) that the room had been

see above comment. better parking breakfast availability pool/spa options

hot tub or spa would have been nice!

the wifi

cookie at reception and early check in, very friendly desk

wifi didn't work anywhere, but we didn't really go there to be on the internet, so it was fine.

like to see ice machine on each floor as well as vending machine for soda & juice steam room in spa would be

additionally, the pool and spa facilities were poorly maintained and poorly designed, making the experience

we also spent the day at the spa ad it was perfect

moreover, the service we received at the iridium spa and at louix louis was wonderful, i recommend the breakfast

pillow menu service cleanliness pool locker rooms

supplement for the restaurant on the top floor (ridiculously overpriced) spa wasn't working rooms are ok but

also the spa associated with the sheraton is a total disaster

we made 3 different attempts to the spa facility to try to use the pool on the 3rd floor & had our keys

they were able to honor our request of an adjoining room, which our kids loved

room service is great - delicious food and fast service

i loved the essential oils pods you could insert in your shower for a spa feel

room is great but the table and chair is located next to the mini bar and tv

breakfast great, room fantastic, services,

i wish there was more cooked eggs at breakfast. i don't like runny eggs.

not enough hot and savoury options for breakfast!

time of arrival; any spa or special trips etc

around the pool were a really great feature, and the moroccan-inspired relaxation area in the spa struck a

information about spa pricing etc even though when booking a selling point is the spa

we unfortunately did not get our spa appointments because they were already booked up

customer service lovely clean hotel excellent facilities spa , pool and gym location downtown

the pool and spa and the location was key

i was looking forward to using the pool and spa but it was temporarily closed for upgrades and maintenance

the location was amazing and the hotel was excellent nice staff and great pool and spa set up

were super safe about covid, allowed us a super late check out to space out guests and give us more time, brought

we especially appreciated the feeling of eating in your own kitchen

pool and spa area were open and airy , very inviting

the pool and spa area

late check out was expensive

pool

the food in the bar area was terrible , our waiter was good it was the food , it wasn't even busy but our food

the gym has everything you need

was no swimming pool and spa facilities

beautiful, modern rooms, great wifi, fantastic staff and a great included breakfast in the mornings

no room service after 11pm.

the designers should be commended due to the absolute comfort of the room, optional mini bar & snacks were an

we will be staying at 4/5 hotels when we're not traveling with the kids, from now

spa was too busy

the steam room, pool, and spa facilities were exceptional. staff is knowledgeable and attentive

there was a stylish restaurant and a spa available

she even arranged a bottle of champagne and a late check out for our anniversary

very clean above expectations from all levels of service room was very comfortable well laid out room service

the spa is to die for

didn't have much time to enjoy their spa and other services.

spa is good also

it was exactly what was needed walking distance to attractions, excellent spa accommodations, excellent decor

from their beautiful suites to spa amenities