to thermea spa and stayed here for the night

my kids had so much fun playing in the pool! the hotel is beautiful!

the kids running around until 11pm

t connect work laptop to wifi and they system would not let me hotspot off my phone when connected to

lovely spacious renovated rooms. staff was super friendly. parking is available for free!

great location friendly staff and good breakfast options

breakfast included and very good

breakfast was good. staff were friendly. pool was clean.

beds were good kids loved the pool

breakfast was good. staff were friendly. pool was clean.

quality of coffee and coffee makers in rooms did not align with the quality of spa toiletries in the bathroom

clean modern hotel with lovely little spa facility

there could have been some more handicap parking.

awesome staff throughout the hotel esp room service, housekeeping, and the front desk.

liked pretty well everything, i just didn't like having to book a time for the pool because i didn't know if we

the pool and spa was clean and at a comfortable temperature

very comfortable and had all we needed on our car trip around a small part of canada, including a laundry

always nice to get a hot breakfast

very friendly & helpful staff, pool was small, but great for our purposes.

there is laundry facilities for long stay and with children

the spa tub was nice, the large room was nice. the desk attendant was pleasant

the spa was covered with tiles

the spa bath and their waffles

only thing i liked was the fast wifi, and the vending machine in the hallway downstairs if i ever get thirsty

the wifi was spotty

description said there was a spa and sauna but could not find it

next door kept slamming their door, but there is really nothing the hotel can do about that when kids are involved

bringing a pet ensure you specify , on booking

very clean and in a great location. the pools were both big hits with my kids.

the food was incredible. so fresh and well made. the pool was nice and warm.

was very good, but we picked up dinner to have in our room, and although it was satisfactory, room service with

wish there was a coffee bar or breakfast included with the price

was nice that the hotel has a nice little restaurant with bar next to the front desk for breakfast and dinner

the wifi did not work, making it impossible to complete some work

location, clean and spacious room, gym was ok as well. hotel is connected to the shopping center

i liked the space and the shower/spa tub.

the cleanliness and laundry facilities.

hair and stains were everywhere, one of the towels that was supposed to have been changed by room service had

we did not engage room service or any extras but it worked well for

and we really liked getting the breakfast vouchers for the small cafe across the street

a few more pots and pans in the kitchen

suite was recently renovated and very clean, and having a small kitchen was handy

enjoyed pool and spa facilities

the spa area and the pool

the spa is always phenomenal

the spa is fantastic as well as all the amenities

the rooms are beautifully designed and spacious

spa available and some nice stores to check out as well

good location downtown, friendly staff, good wifi, clean

nice bar with decent menu

well-equipped to cover basic amenities including laundry

the room service is excellent.

the breakfast was really good in quality and i loved how laundry was free

are all disposables, instead of glass and mugs the pool is very small, only room for a handful of kids to splash

boutique feel very nice breakfast and facilities are excellent location was great for walking pretty much

better room service option. parking is too expensive.

they were so accommodating with our late check out at 1 pm

information in the room on the spa was incorrect and listed the couples massage as $250 when but when we got to

spa was good value and great service

amazing location pool and spa nice bar and nice restaurant room valet service good

great spa and amenities

food was amazing, spa was quiet and pool was so warm! beautiful lobby and very nice rooms.

we had to find out way throu the spa

room was very spacious with a lovely balcony, bathroom was incredibly large with a huge bathtub with a variety

i love the spa like atmosphere. it s very relaxing and the staff were friendly.

also to have spa and gym only for women was a bit strange policy

the spa is a lovely addition to the stay even without getting a treatment

i enjoyed a prenatal massage in the spa as well and it was also excellent

didn't like that there was no spa services availableat the time

the spa was phenomenal

the hotel itself and the room was amazing, and the spa offered incredible massages

wish it had a hot tub. more spa availability

everything, the location, food, staff, pool, spa and sauna. basically, everything... was great.

spa like area of the pool and sauna joined to the exercise area and upper breakfast lounge

slept like a dream, and the kitchen/restaurant staff went above & beyond for us

laundry room machines don t work dryer and washer

it had a great pool with a slide and a playroom for little kids

the lack of room service / cleaning

beautiful room, great bathroom, well-equipped gym.

room was spacious and very clean. kitchen was very handy. beautiful room.

minor thing, but no room service - would have been nice to have the option to have food sent up from the reataurant

liked the hotel restaurant to be open but enjoyed going to the restaurant around the corner for breakfast

the spa is great

there wasn t availability in the spa unfortunately

no swimming pool

breakfast way delicious, especially the sour dough pancakes

the staff were very friendly and helpful and gym was very good by hotel standards

didn't use it myself, but they also have a small gym and outside patio for guests

laundry in the unit and a well appointed kitchen

per day for a pet fee on a one week stay is quite a lot, given they don't have to clean it any extra if i'm

the staff was great. the place was clean. great wifi.

just stay mindful if you have a pet, keep their food bowls up on a counter

wish they had a hotel bar or restaurant, or even changed up the breakfast (defrosted muffins) now and then

location, friendly, good laundry facilities, well maintained

garbage in the minibar; no bags for ice, slow drain in bar sink

we booked the hotel there was indoor pool and restaurant

we wanted to explore toronto, so we came early

spa in lobby also excellent for manicure and blowout

sauna , gym and spa looks very old and uncomfortable

have been perfect if i could have booked a massage but spa under renovation and in room service was fully booked

clean, spacious

nice gym and swimming pool

about what the different accommodations the hotel could provide( cafe, bar, dining room, spa, gym, etc

at the front desk was phenomenal julia from the spa was amazing the boys at the front door were

rooms were spacious and clean and the bed was very comfortable

we had a massage in the spa which was the best i ve ever had

absolutely perfect 5 star hotel. great gym. excellent spa services. rooms are tops

and the room service was incredibly fast

breakfast was great especially the omelettes

the extra option of watcihng netflix in the rooms was wonderful as we were travelling with the kids and it kept

we were charged a service charge at breakfast even though the kids were eating at the

my grand kids enjoyed the pool and we enjoyed the hot tub

the pool was too small for exercising but very good for relaxing along with the spa next to it

the pool and spa was a great way to relax after a busy day sightseeing

front desk excellent had a smooth check inn room service staff also very good .

they also allow pets

the breakfast was very balanced. the variety of foods was pleasantly surprising.

the availability and luxe if the spa was a real treat!

i didn't get a chance to experience the spa or the lounge, but i hear they are both

spacious room with a small kitchenette and good size balcony

view wasn't nice, the restaurant and spa are barely ever open, the construction near the hotel entrance was

spa not available until the weekend

we had some issues with wifi and noise - staff was able to provide resolutions quickly so it has been great

restaurant and bar had a good selection and were reasonably priced

the only thing there was no pool

check in , valet and concierge easy and great staff and of course the team at the bar fantastic and

wish we were able to order room service for breakfast

hot tub or spa would have been nice!

see above comment. better parking breakfast availability pool/spa options

wifi connectivity was poor and very slow

room service for meals was expensive.

location was great, comfy bed.did not order food, security was good.great laundry facilities.

moreover, the service we received at the iridium spa and at louix louis was wonderful, i recommend the breakfast

like to see ice machine on each floor as well as vending machine for soda & juice steam room in spa would be

we also spent the day at the spa ad it was perfect

additionally, the pool and spa facilities were poorly maintained and poorly designed, making the experience

i look forward to room service with tablecloths, cutlery and dishes

allow pets, and are very friendly with them

they changed my room saying it was better but we got a terrible sofa bed for the kids instead of the two king

they set up the room with a mini kitchen, there is no sink or kettle or dishes

good gym

appreciated the doggie gift bags and no additional pet fee

supplement for the restaurant on the top floor (ridiculously overpriced) spa wasn't working rooms are ok but

also the spa associated with the sheraton is a total disaster

we made 3 different attempts to the spa facility to try to use the pool on the 3rd floor & had our keys

kids loved the indoor/outdoor pool feature and the room service was prompt and the kid's menu was

quality hotel, polite friendly staff, good location, excellent gym and swimming pool with sun loungers and towels

i loved the essential oils pods you could insert in your shower for a spa feel

the breakfast was amazing

breakfast - scrambled egg was bland and toast not hot.

a suite with the cinema (i had promised our son, after an early start and a transatlantic flight, room service

room is great but the table and chair is located next to the mini bar and tv

pool and spa area were open and airy , very inviting

the pool and spa area

also room service for breakfast was prompt and very good

amenities at this hotel were amazing including: gym, pool, tennis courts, basketball, restaurants, e-bikes, etc

location and amenities. family and pet friendly.

the pool and spa and the location was key

i was looking forward to using the pool and spa but it was temporarily closed for upgrades and maintenance

the location was amazing and the hotel was excellent nice staff and great pool and spa set up

who also accommodated an early check in for us and upgraded

my favorite place to stay - comfortable and convenient! great pool and sauna, too!

customer service lovely clean hotel excellent facilities spa , pool and gym location downtown

great service and responsiveness from staff, fabulous spa treatments

around the pool were a really great feature, and the moroccan-inspired relaxation area in the spa struck a

massage in the spa was great but overpriced in my opinion

time of arrival; any spa or special trips etc

was no swimming pool and spa facilities

many excellent restaurants near by and the very cool library bar at the fairmont

for example, i came in late one night (2:30am) and they had room service come to the room to pick up the food

breakfast, very accommodating staff, allowed for early check in and held luggage after we checked out

room service was delicious

the gym has everything you need

there was a stylish restaurant and a spa available

spa was too busy

the steam room, pool, and spa facilities were exceptional. staff is knowledgeable and attentive

girls at the breakfast buffet were amazing to talk with, super friendly and happy i absolutely love staying here

was perfect, indoor pool and jacuzzi, gym and the bar was great too

the spa is to die for

didn't have much time to enjoy their spa and other services.

spa is good also

the spa is probably the best in toronto with everything you could ever need, massage, sauna, steam bath

from their beautiful suites to spa amenities

the spa bath was fantastic

noisy spa and the swimming pool was extremely noisy from children diving and screaming constantly

of hotel wasn t good guest and room services very bad and took time swimming pool and spa and gym very bad

we enjoyed the view from the spa bath tub

the bed was very comfortable. and the spa tub was amazing.

the house was very cold and there's no smart tv. plus the wifi isn't fast enough.

wifi information was no where to be found in the booking emails, or in the suite

calls to reception went unanswered no explanation on how to get in after hours, or how to access wifi or how

it must be added to the description of the accommodation that lobby wifi will be informed as soon as a booking

wifi did not work for our entire trip

decorated, very clean, in room bar and snacks, rain shower head, vale service, bar and restaurant high end and

i was not able to use gym due to lock malfunction

lovely having room service

there wasn't any dinning options other than room service.

no bluetooth enabled wifi speaker but boss was still nice

the hotel is very fancy and the extras like free mini bar snacks and drinks i really appreciated

gym is great and was always empty

breakfast was delightful, especially, the decadent french toast

the gym and breakfast area had no light and view

private entrance without the busy-ness of a lobby bar or restaurant

such as a broom with a dust pan & detergent for laundry, but everything is good

he didn't give us a wifi code and seemed put

great location and view.. great amenities. laundry facility good

where towels are, wifi password, recommended restos etc

experience, no tv, no wifi, no number to call to get help