the pool water temperature was real nice

the pool was closed the gym was closed

breakfast,free parking and spacious rooms free wifi and a lot of restaurants within the

breakfast is too simple wifi set up is tricky low ventilation at bathroom

we needed a place the would have breakfast included as that s a huge expense and also free parking

beds were very comfortable and the bathroom was sublime. best gym i've ever seen in a hotel.

the free wifi was sketchy,

location close to highways, free parking, beautiful lobby, great employees

rooms are very clean and contemporary, there are ample parking, the staffs are very friendly and helpfiul

location, room size, facilities, good wifi, friendly front desk staff, dark curtain, quietness

the hot whirlpool spa was 103 and the sauna was over 80 and sat on my towel while wringing out my bathing

pool and hot tub were acceptable but the sauna elevated it to a spa like feel

bathroom was roomy with a pretty good shower but the bars for support for a disabled person were useless around

i have a disabled child and had to find and wait for staff to move laundry bins out the way

new makeover for pool room and bedroom suites is amazing

love the spa rooms

riviera spa whirlpool suite 310 had everything a princess could ever dream of

they also gave me a super late check out even though they don t usually give them out

visited front desk numerous times, to arrange laundry, taxi, computer access,

fact that i need to go to reception in the morning for breakfast voucher

wanted a spa getaway but the spa is under renovation and the site unfortunately did not relay this

excellent spa alas one has to

when i went to spa at around 6:30pm, it was closed already

were very pleased to see that it was pet friendly

gym/pool lots of walking to get to and then lots of stairs

spa bath was hard to use spa bath was very loud tv is pretty old can't watch any streaming apps on

it was recently renovated and very clean :) the hotel has a starbucks, spa and gym open late ~ can't go wrong

my husband had to drop me and the kids off while he drove around to find a parking spot

exceptional customer service at the front desk, bar and restaurant

bit more on the expensive side, which is ok given the pool gym and what not

rooms spacious and spa was excellent flexible could bring your own food

super comfortable bed. spa bath was great!

free parking

friendly, check in easy, room clean, bed comfortable, easy parking, free wifi, convenient location

the pool should have been bigger .

gym spa breakfast in sheraton

plenty of parking

being a single mom with three kids the only thing of our whole trip that i was extremely looking forward to

spacious room with kitchen but absolutely no dishes of any kind. this could be due to covid!

there were able to give me a late check out. indoor pool and hot tub felt very nice.

all the space & the spa tub

gym is too small and insufficient equipments

breakfast, clean and modern rooms, helpful staff, a decent exercise room and small pool

the gym and the pool was closed due to covid-19

no room service no breakfast.

spa room was amazing, the spa tub was very comfy and everything was in working order nice and clean

loved the spa bath the tv clean room comfy cozy bed and how they kindly gave us an extra hour to stay because

was quiet and clean. room was a spa suite. clean and bright. enjoyed our stay.

parking, wifi, pool are fine

super fast wifi (which never happens

the kitchenette and fridge with proper freezerthe complimentary breakfast

there's lots of parking, as well as a pool, gym, and laundry, which all were great for a family stay

hotels in the area made adjustments to change the time for breakfast so it was available for swim kids

also, i went to the lobby bar to watch golf and enjoy

the room was big and the bed was really comfortable. the staff was friendly. the gym was big.

that this is a huge deal but the pool area had no whirlpool or sauna

pool several kids all under age of 12 unsupervised kids were very rough when i had my 3 year old granddaughter

was difficult to get on with the wifi, weak signal. had to use my own data.

kids loved swimming and eating at the bistro. excellent service from very friendly staff!

no shampoo, just bar soap

swimming pool is being remolded and gym facilities are not the most hygienic

wifi much improved from previous stay

nice hotel with good accommodations for late check out and early check in

the wifi did not work, making it impossible to complete some work

we went to use the gym, and then were disappointed that not only was the pool closed, the men's changeroom was

the pool and spa was clean and at a comfortable temperature

free wifi

laundry

always nice to get a hot breakfast

laundry on-site

description said there was a spa and sauna but could not find it

wow i really enjoyed the facilities, salt pool & gym. great way to start my new year!

my kids enjoyed the pool and work out room

loved the waiter at the bar in the hotel

food service from kitchen was bad

location the front desk staff were so happy attentive and helpful and the bar staff in the lounge were so happy

late check out time was also great

room with good aircon, shopping mall opposite, array of snacks and drinks at reception with good wifi coverage

kids loved the pool it was clean and water was

we didn't use the pool but i could see kids there from my window

the room smelled like gym socks

the room was nice and big the kids loved it.

head was poor towels were thin and rough coffee maker was poor room had a fireplace, but it didn't work mediocre

excellent wifi for a friday night and the gym was great

there was no pool.

i liked the spa suite we were in and also the cleanliness of the hotel.

loved the king spa room.

the breakfast staff, irene and thaddeus, were amazing. the spa was excellent.

great twin beds. loved the pool & spa as well as the excellent breakfast.

spacious rooms and great spa suite.

the room was so fresh, bright, trendy decor and very spa like

spa was not working and we hear for two years

rom was spacious and beds were very comfy. parking was plentiful and wifi worked well.

the downside of that was there was no room service

the rooms could have been a little bigger. we didnt have room service for breakfast.

the spa was covered with tiles

the spa bath and their waffles

the spa tub was nice, the large room was nice. the desk attendant was pleasant

this place has indoor pool and spacious parking

i can t take a breakfast.

bed made a little noise, and the spa wasn't operational

spa bath was not cleaned, residue lining the bath that i had to clean prior to using tub

i chose this place, because it seemed quiet and relaxing, but what they call 'spa and indoor pool' is

the spa bath wasn't work in are suite. shower in bathroom was dirty

arrived and were told the room with a spa was unavailable due to water damage which was a lie

property, extremely attentive staff, loved the chic bar downstairs and the spa is lovely

the rooms are beautifully designed and spacious

the spa is always phenomenal

the spa area and the pool

the spa is fantastic as well as all the amenities

didn't like that there was no spa services availableat the time

the hotel itself and the room was amazing, and the spa offered incredible massages

i enjoyed a prenatal massage in the spa as well and it was also excellent

the spa was phenomenal

wish it had a hot tub. more spa availability

clean and comfortable no gym /fitness center or swimming pool

there was no room service or housekeeping

room wasn t ready and i wasn t expecting an early check in but only to see if parking was available

excellent room service .clean rooms. best suit ever i had.

it has swimming pool and we can swim there

amazing location pool and spa nice bar and nice restaurant room valet service good

spa was good value and great service

food was amazing, spa was quiet and pool was so warm! beautiful lobby and very nice rooms.

information in the room on the spa was incorrect and listed the couples massage as $250 when but when we got to

great spa and amenities

there wasn t availability in the spa unfortunately

the spa is great

hotel breakfast is a la carte, with moderate portions, a wide variety of choices, and delicious flavors

enjoyed rooftop bar and superb city view!

it would be great if the gym had more equipment, with a greater range in weights.

spa in lobby also excellent for manicure and blowout

sauna , gym and spa looks very old and uncomfortable

have been perfect if i could have booked a massage but spa under renovation and in room service was fully booked

clean, spacious

location was excellent & excellent, helpful staff. and breakfast was also varied & excellent.

breakfast was limited and, while on booking

kids wished for a pool.

wifi complimentary hot & iced coffee and wine hot shower any time of the day clean 5 min walking

we booked a one night stay with breakfast included which i had though was via room service, but it was not -

almost like the gym was above us

early check in

phone system, tried to reach out room service, so many options and i did not get anybody to answer me

definitely include breakfast with your room rates, it s worth it

staff accommodated a late check out due to spouse's surgery being extended to later in the day.

couldn t do laundry, i stayed 7 nights with toddlers without the option to wash our cloths.

spa available and some nice stores to check out as well

swimming pool was great and the gym

location everything i wanted had some food in the thirty bar haddock and chips was amazing big portion and tasted

the staff was friendly & accomodated an early check in

we also really appreciated the self-service laundry facilities, which were very convenient during our

i liked the space and the shower/spa tub.

the cleanliness and laundry facilities.

spa like area of the pool and sauna joined to the exercise area and upper breakfast lounge

everything, the location, food, staff, pool, spa and sauna. basically, everything... was great.

requested an early check in but was never notified about it

front desk, bellman, cafeteria, bar restaurant, everything

nice pool and play area for younger

suite with separate bedroom and small kitchenette

none of the benefits of the hotel were open, pool, restaurant, bar, gym, etc....

gym was awesome! also very clean

room had kitchenette and washing machine which was perfect with kids location was perfect ,we didnt need the

layout of the room (like a small apartment with a separate lounge and kitchen area) was perfect for us

we were charged a service charge at breakfast even though the kids were eating at the

affordable, friendly staff, brilliant gym, didn t try the bar/lounges but they looked super inviting

everyone was extremely nice and helpful, room was very clean pool was great for the kids

keeping light healthy snacks (ex veggie platter or cracker and cheese) available for order via room service or

everyone was extremely nice and helpful, room was very clean pool was great for the kids

hot tub or spa would have been nice!

see above comment. better parking breakfast availability pool/spa options

we got a suite with a kitchen which was perfect

the bar and restaurant on site are warm and welcoming

you changed the room service menu, i preferred the previous one.

the spa is a lovely addition to the stay even without getting a treatment

also to have spa and gym only for women was a bit strange policy

women only spa is lovely, went swimming in the evening in the pool

we had to find out way throu the spa

i love the spa like atmosphere. it s very relaxing and the staff were friendly.

two bedroom is great for families with older kids, or two couples

they also gave me extra detergent and dryer sheets when i had to do a second load of laundry before checking

wifi was fast

well equipped kitchen and comfy beds

gym is very poor not even the basics you can find there, so if you like doing some sport you ve got

no stove in kitchen 2

bar sink did not drain. no mini bar stock. crumbs in the pull out.

we wanted to explore toronto, so we came early

the room service was among the best i've experienced, considering i stay in hotels 5-6 times a year

of kitchen utensils

we made 3 different attempts to the spa facility to try to use the pool on the 3rd floor & had our keys

also the spa associated with the sheraton is a total disaster

supplement for the restaurant on the top floor (ridiculously overpriced) spa wasn't working rooms are ok but

they gave us a bonus $50 credit, so we had lovely room service breakfast delivered exactly on time

the pool and gym are great. awesome view of cn tower from our room on 37th floor

everything was perfect ! my wife had a facial in the spa here and loved it too !

about what the different accommodations the hotel could provide( cafe, bar, dining room, spa, gym, etc

absolutely perfect 5 star hotel. great gym. excellent spa services. rooms are tops

at the front desk was phenomenal julia from the spa was amazing the boys at the front door were

having to pay for the spa , saunas

like to see ice machine on each floor as well as vending machine for soda & juice steam room in spa would be

moreover, the service we received at the iridium spa and at louix louis was wonderful, i recommend the breakfast

additionally, the pool and spa facilities were poorly maintained and poorly designed, making the experience

we also spent the day at the spa ad it was perfect

room service food could be better

were upgraded to a junior suite with view of the city staff were lovely and very helpful room service menu very

i loved the gym and the gym hours

room service is amazing quality food and all the facilities are clean and easily accessible

wifi if club one guest

rooms are clean and big, and staff is very friendly and hotel is pet friendly

i didn't get a chance to experience the spa or the lounge, but i hear they are both

spacious room with a small kitchenette and good size balcony

staff was excellent, they offer valet for a fee onsite restaurant and on site spa

the availability and luxe if the spa was a real treat!

view wasn't nice, the restaurant and spa are barely ever open, the construction near the hotel entrance was

information about spa pricing etc even though when booking a selling point is the spa

customer service lovely clean hotel excellent facilities spa , pool and gym location downtown

time of arrival; any spa or special trips etc

we unfortunately did not get our spa appointments because they were already booked up

massage in the spa was great but overpriced in my opinion

the gym has everything you need

the pool was too small for exercising but very good for relaxing along with the spa next to it

the pool and spa was a great way to relax after a busy day sightseeing

they also allow pets

clean, modern hotel, polite staff everywhere, delicious breakfast and perfect location for toronto visitors

location. comfortable rooms. excellent breakfast, with particularly welcoming staff!