facility are very clean ie: room/pool exceed my expectations

staff was fantastic...very good service in restaurant and bar area

had to pay for premium wifi to watch netflix

friendly staff, nice bed and restroom. pretty zippy wifi that worked steadily.

great slide for kids! open weekends, service faantasticud83eudd73

handy cap parking there was,nt enought , you should have double the places.

promptness, cleanliness, comfort, and the breakfast

the parking lot was full of broken glass.

great location, cleanliness and super friendly staff. breakfast was plentiful and great choices

staff members were nice free parking, free wifi & tv room service was good

nice small pool and spa tub

the pool and hot spa where great the lobby was nice hallways were well lit not much more to like

the gym is too small. it needs bench press machine.

was very friendly and worked to accommodate early check in so we were able to get out and enjoy our vacation

tons of parking on site

and the spa bath in our room was amazing my boyfriend loved it

a heads up on how hot the water comes out in the spa would be helpful

pool and spa was out of service

the spa bath was fantastic

bit noisy with traffic would be nice to have ability to connect wifi to tv or at least access to netflix or

good location. room service was good as well as the meal.

was convenient, comfortable, courteous, and the breakfast buffet was great

wifi was a little complicated

gym very poorly equipped.

location. hotel is clean and room service is good.

good kitchenette

hot breakfast was included, not just coffee and a bagel

comfy and clean; very nicely appointed; good quality linen/towels; breakfast well above

parking facility evening social kitchenware linen the option of taking breakfast to the room as my

pool closed too early

the spa tub was a great touch and had plenty of towels

the breakfast was really good. the staff was friendly, the pool was nice too.

pool was empty for refurbishing

parking was free and conveniently located right outside the hotel, under our window

was so loud we thought it was going to fall out the side of the building, bright lights from parking lit up our

and spacious, lovely spa like bathroom , nicely deco room with view of the garden

the spa doesnt open on sundays which for a spa hotel doesn't make sense to me

spa onsite

every area from front desk to the spa to restarant and the staff is excellent

the property is in a very quiet and idyllic location, near a green space with running/walking trails

also the exit from the hotel parking lot forced one to only go south and if you wanted to go back to the qew

pool onsite, and laundry facilities

dryer did not work in laundry

staff pool breakfast

bed was very comfortable, the breakfast was great, something for everyone from light to heavy meal

spa and pool were wonderful, the jets in the spa were very powerful, very relaxing

i questioned them about the spa not working and they said it would be fixed, they told me the manager was on

would have been great if the room had a spa tub

- toilet handle was broken, the tiles in the shower has mold, the towels have hairs on them, the spa and sauna

the pool was perfect for the kids, we liked the breakfast, and the rooms were clean

the staff was extremely friendly. from check-in to room service

1. very poor wifi; 2. too much noise sometimes, because there is a sport area in side the hotel.

knew this before booking, but the price was not any cheaper for not having access to the pool or gym

the room service was

i have 3 kids and this is our 2nd time staying

appreciate when they give me late check out at no charge i love free parking, free wifi, free

extra for the pet although no mention of it when we were booking

swimming pool is so big.

we arranged a late check out and they tried to barge into the room at 11:00 a

wifi was slow

for a room with a spa whirlpool tub that didn't work

too bad that the gym and pool were closed. they did state that on their website.

sad that the pool and gym were closed.

the breakfast offering had changed due to covid, but still they had a bag with yogurt water and desert

wifi was occasionally spotty in the room and it was difficult to connect

i travelled with kids

pool was nice but strongly chlorinated

wonderful bed. helpful staff. clean, clean, clean. decent breakfast

getting to onsite parking lot was awkward.

parking garage was 2 nights out of 3 full when we came back

large room was very nice, the kitchenette and spa bath were a plus

the room was amazing, amenities met our needs. kitchen was nice and wifi excellent.

pool is good

kids loved the pool and the basketball court and used both during our time here

kitchenette is obviously almost rundown and out of date

spa tub

spa was amazing.

the jets in the spa bath weren't all working properly.

close to a go station and there is coin laundry onsite

the wifi was so bad i could barely even check my email. was very annoying.

com site also , as i stayed their because gym facilities were advertised, half the equipment didn't work

no bar or food facilities. good size rooms but a bit dated.

breakfast could be better, some days the room service didn't organized the beds

wifi was awful

pool was nice as we had it all to ourselves

spa was non-functional parking hard to get due to nearby event hall.

wifi was terrible, kept booting my laptop off, hard to work like that

i never knew were the gym was located

i think i was far better living in small space like pantry of kitchen

beautiful pool and sauna

the spa tub was relaxing and in a nice separate area from the bathroom with a nice smelling candle, and

i booked a room with a spa bath, the water wasn't hot enough, the room was very humid, musty, smelled of dampness

ants, problems w/wifi, unable to turn on heat.

customer service ud83dudc50 very spacious parking lot nice ,clean property inside and outside no loud music, or

the parking

have used dimmers in the fabulous spa like bathroom in the king suite, and a washroom access from the gym and

disappointment was that the spa doesn't take appointments on mondays, and that's when we were there

the spa the staff the location comfortable beds view

that the spa wasn't functioning while i was there

i understand you are a luxury place, and we enjoyed it, but if your going to call it a spa, have a sauna, a

the gym is pretty good

prices for breakfast buffet was too expensive

hotel is excellent, the reception staff, housekeeping and room service teams were excellent

the only dislike was that the wifi was not that great. but everything else was perfect :)

breakfast team stuff

bed not the best. no hot water in morning for shower and not much for our spa tub.

had a weird smell, wasnt cleaned properly as there was hair in the shower and in the spa tub

choose spa tub room

like the thought that there was a spa tub in the room

first room was fairly dirty and spa bath faucet was not working but we were given a new room which was very

great spa room

bed was extremely comfortable, spa bath in the room was nice but a little smaller than i was expecting, and the

room service people kept on knocking

customer services, long pool hours, good size, clean rooms, great continental breakfast, free parking

air fan was turned off, qas overcharged for a bottle of water ($3 shelf tag but paid $4 cash), no room service

the spa and the pool and the cafeteria in the entrance a good screen tv size inside the room

good service, clean room, plenty of parking

restaurant across the parking lot from the hotel, called the heritage

the wifi did not work, and the hot tub was cold and never warmed up.

breakfast is ok selection is limited

just the pool a bit small

there is lots of free parking

the bed was comfortable. having a bar and restaurant downstairs was nice.

i told my server named silvie about it and she said she would let people in the kitchen know

little farther from the airport but with the shuttle and price it was worth it

nice rooms , has pool and spa . 8km from airport

had indoor pool and spa and sauna. big rooms and good parking. beds were nice.

we loved the pool and spa area, felt clean and well-maintained

surrounding restaurants and spa on same grounds

kids liked the pool and hot tub.

salon/spa was closed for holidays

location, wonderful staff, very convenient shuttle service, and great value for money

great place to stay with family i like the pool and gym

kids welcome and lovely garden courtyard

i was disappointed in how hard it was to get room service

pool was freezing, and the spa was cold

slide was broke and spa pool pump didn't work.

swimming pool not very clean cold water slide not working and spa had no power

liked the bed and spa tub

the spa bath is two small

to covid pandemic, restaurant was closed, spa was closed and min market was really bare of essentials

good size room with spa tub.

tub was leaking through the light fixture from the hotel room above - so we couldn t use the spa tub our last

pillows were flimsy (worn out feeling). spa tub looked a lot bigger in picture than reality.

the front staff argued that the room was for 2adults 2 kids and did not want to cover breakfast for the 3rd

comfortable & very spacious room

shuttle was free and you just use the courtesy phone at the airport when you arrive, then the

had a early flight so having some food out prior to the start of their continental breakfast was a nice surprise

beautiful, clean hotel! close to olympium pool

so easy to get to after a late flight with kids and they get to wake up and have the breakfast.

staff were excellent, rooms lovely and clean, spa facilities great. parking great.

the room, personal, restaurant. pool and spa were excellent.

the spa and pool are very good for relaxation

pool, gym and spa area very nice

the room was clean and pool and spa were open and very enjoyable

easy to find 2) staff were friendly/helpful 3)accommodated early check in request which was very helpful 4)check

extra cost for smoking room.

by accident on a bed sheet, i quote your making me do more work now, i have to take it to the laundry room to

think the room service was bad theirs pepsi stains on my sink and white nasty stains on my bed sheet like the

they offer smoking and non smoking rooms but the non smoking rooms are updated and a bit nicer, but as a

loved the spa bath.

this was particularly disappointing for me as i was traveling with kids and the pool was my plan for an evening

this was particularly disappointing for me as i was traveling with kids and the pool was my plan for an evening

something to keep in mind if you are walking around with small kids

breakfast was excellent, pool and gym great awesome location

had the wrong description of the room so we were expecting a castle suite only to get a regular spa room

location parking the staff the room set up

parking spaces in front first rooms had many cigarette butts

he never left the parking area

if there was a kitchen in rooms or in the hotel

large room spa pools great

prehistoric to still be trying to charge for in room wifi

the kids loved watching the planes from the window of our room

good gym/pool/hot tub

we had a connecting flight and didn't want to take a chance on cabs or shuttle service so we paid it