the spa staff was not available on some afternoons because they were in training sessions

the pool service

the food and drinks at the beach bar were also great, with another set of excellent staff

the buffet was a bit shabby when it came to the options (dinner) i never had the chance to try breakfast or

and some servers at the breakfast and dinner

spa and reservation only restaurant fill up quickly so be sure to reserve/coordinate at time of

we also had a massage at the spa which was very good

the breakfast buffet was a bit better but the quality of juventino is terrible, and there is no fresh

pools and aquapark for small kids

thermal water in basically every pool, the lazy river and kids area

2 bulldozers ran morning to night making a breakwater for the property; impossible to sit by pool or have a

gorgeous rooms; layout,pool

staff, very clean, great view from pool/adjoining dining tables rooms great, comfortable

music in bar way too loud early & all day

was small and intimate only 13 rooms the swimming pool was so clean and water was cold not sickeningly warm

-: the spa is very very

lovely infinity pool with spectacular view of the pacific ocean

the pool and the beach were great, but service and the food were horrible

good gym

i would have liked self-serve snacks by the pool

been making it a priority to hire highly trained staff and improve their amenities, restaurants, spa services,

did not think service at the main pool was on point

also add, great gym facilities new and plenty of choices for my daily workout

pool and beach are great for kids

complete dream, so comfortable, amazing staff, beautiful adult pool overlooking the beach

could use some more wifi zones

resort was safe and easy with kids

nice to have the salad bar for lunches

lots of choice for restaurants, pools and bars

the kids liked the desserts

there is a gym and spa on the property

i preferred this hotel pool and beach set up over the riu palace next door

that there was no room service. and the coffee maker was dirty

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

full kitchen and super market 8 minute drive away

the spa is exceptional

at least in 2402b spa was great beach guys were good

setting, lovely facilities, great spa experience

breakfast buffet food was fine, not excellent

pool closed at 8:00

the views were amazing, the spa was heavenly, and the beach was breathtaking

& well-kept grounds, the swimming pool was large and great for families, and access to the beach was convenient

kids had fun

great service kids friendly and great food and staff

was great, staff at grill and pool area were all friendly and accommodating

beautiful spa with a cold dip and giant relaxation area

restaurant was bad, the pool outside our room wasn’t maintained enough and there were always kids in the adults

they said i have to pay extra for the kids

it was still beautiful for walks and spotting sea creatures with my kids

i loved hitting up the 24-hr coco cafe for my coffee everyday and my husband and kids had ice cream a couple

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

paulo is the best bar tender amazing cocktails

gym under renovation buffet was boring, we feel like we ate the same every day

wifi sucks

had very good variety, our room, very clean and comfortable, but my favorite place was the adults pool, the

spa didn t reply to requests

the taco bar by the pool was great! love the set up of all the restaurants like a strip mall.

friendly employees, great food, snack bar had a good variety, nice beach, pools were

the pool opened at 10am. maybe earlier.

pool overcrowded,with kids in the pool bar running & jumping

she booked us a cabana, a romantic diner for two and spa and massage

breakfast buffet, the bedroom size, the bed quality and the spa service

the spa was exceptional as well

the adults only is on one side and kids on the other

pools were excellent - so relaxing

the spa was nice for a relaxing massage

food was great. staff helpful and happy. spa massage was very good!

we really enjoyed the spa and watersport activities

the spa & hydro massage therapy was very pleasant and staff was exceptional

we also visited the spa and really enjoyed it

side of the resort was great for the kids

felt crowded everywhere, the pool lounge beds were always full - people would wake up early to save them with

kids loved it

my husband and i love fun games by the pool. this resort doesn t do that but not a big deal.

the family pool was perfect for our kids who are not very confident swimmers yet

beach access, pool and service

if you’re going with kids older than 5 years, they have a perfect kids club with marvelous staff (diana,

arrived to a not so great room, facing the parking lot and a fence

awesome pool, private beach, daily fun activities and kids club

there was a lot of birds living on the tile roof and they would poop in the pool everyday

to share about the mexican culture, with a lot of dancers, the hot tub that is included in the spa services,

there is a child pool area which was great for small children

an example, no nuggets for kids

i appreciate the availability to grab food specially with small kids

it was hard to get a server at the pool or beach area

pay extra 800 dollars for my guest at check in, we could not use the credit of the hotel in the spa neither for

additionally, the beach and spa services were excellent

rooms were comfortable, entertainment was overall very good with shows geared for kids and adults

better access to a laundry room !

no waiter service around pools or beach. chair wars: guests needing to

needs tlc. pool was not clean

no cushions or pool towels

pool, the aquatic life (birds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

cleanliness, room with private pool

pools are small, basically for kids or to stand there

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

the waiter with the hat on the pool was very nice and attentive

spa service was good

com and i didn t have any discount at the hotel spa or any other advantage for had doing it through booking

one day, a child was doing poo in the pool

some of the kids club facilities really need addressing too

pool was warm and comfortable to get into

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

the spa day. the employees in the spa.

the food at breakfast and the other restaurants was good

- i asked for room service at 11pm and the response was that this request is with an extra charge

it was also a holiday and there were more kids than we care to be

breakfast was the most consistent.

t overly large), pool deck did a nice job spreading people out around a large area

the wifi in our room would always cut off at night around 9p and resume after 8am

pool staff were excellent

piaf (adult only) was our favorite restaurant, and lucca was second with kids

best pool service of any all-inclusive

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

spa was great!

the spa and hydrotherapy was nice

and with lack of beach seats, the smoke that is coming from the pizza place is affecting the kids pool, too much

the pools and sea beds are clean and comfortable food and drinks were good the rooms were clean,

all the restrooms are super clean, the service is amazong, the pools are very nice and big, kids areas are very

this free menu and order one of the special and pay and i was told i couldn t this should be spa explain when

plus weight room and spa are convenient

dinner is delicious always, room was clean. lobby is very comfortable, bar service is good.

esmeralda in the buffet restaurant and bartender benjamin and cocktail server annabelle at the lobby bar were

food in the snack bar by the pool wasn't great.

spa very good

the spa was world class, my only poitive feedback, was the food was not amazing, the breakfast fabulous

nice spa facilities great buffet breakfast friendly staff

amenities, nice pools with very comfortable pool beds, great for families and adult only

no ac in lobby/most restaurants. no purified water/ice easily accessible pool music not great.

clean, staff, ac the spa and overall the private beach!

check out, another guests spa bill was added to our room

the spa charged me for cancelled services

+ beach + spa

they ask for a few minutes of your time and sign you up for a breakfast

overall, this noise made being anywhere near the beach, beach bar and snack bar extremely irritating

breakfast met our basic needs and the hours for breakfast of 8-11am allowed us to not rush in the

the music from the beach bar was way too loud, and very unnecessary to be that loud.

the bar had no change for mineral water

breakfast was an opportunity to explore the local cuisine: chilaquiles, aztec corn pudding, refried

pool, cafe, and access to the ocean were nice.

they charge for valet parking and don't tell you you can park on the road in front

proximity to the pool and ocean

the view from our room over to the sea was awesome and the pools were lovely

the pool and ocean were a hop, skip from the lobby

great onsite restaurant and spa services- very reasonably priced too

the spa was pleasant with the sound of the ocean

the spa services were also very lovely

it has two pools, small gym, spa and the best staff

breakfast also was fantastic and included in our stay

very clean and spa like feeling

loved the pool area, staff, location and room.

it's a relatively small property with rooms surrounding a beautiful pool in the middle

breakfast was great. beautiful little hotel. friendly staff

pool and hot tub area was superb

everything worked fine, shower, toilet, wifi, safe etc all were good

our suite was appointed with a kitchenette

wry clean facility, great pool, okay location, excellent staff.

bright clean and the pool

and location are perfect, beds are comfortable, friendly staff, heated pool

the pool is small as to be expected and was wonderful to cool off in

it s extremely noisy with the newly built bar nextdoor

the hotel is located next to a karaoke bar and the noise made it impossible to sleep

the wifi was great and strong - i was able to conduct multiple work video calls from my room

wifi was a struggle for most of our stay

my kids loved the hammocks

also liked hotel s free parking lot

we had the worst room in the hotel; wedged between the laundry room and the front desk

my kids loved the hammocks

spotty wifi.

the pool was cold which is ok but the spa was not working and was told that theres no hot water

the pool could have been warmer

beautiful gardens and pool area with lots of tables in the shade

the kitchen cupboard handles were sticky and there was grease spatter on the tile backsplash

the room was a decent size and the interior balcony was quite large; good for meals and for the kids to play

pool and rooftop are great

rooftop pool area was great! front desk was always helpful.

no wifi

also, the hotel is near a bar which plays loud music

very loud due to music in bar below, motorcycles/cars driving by, people walking

no hot water no wifi in our room

and there still is parking

someone sitting on the chairs outside our glass door, i think they were the workers and their kids

the rooftop pool with stunning views of sayulita was also a highlight

amenities: the rooftop pool is the highlight of the property perfect temperature and never felt crowded

when i came back after the retreat with a friend in tow, alex gave us towels for the pool and then brought my

this guy robertino is incompetent for a bar job

the room,wifi, service.

wifi didn t work

check in was quick and easy and they allowed us to leave our bags with early check in

there was no wifi connection and staff could care less as they have local service

we had a great view of the pool and the beach was a short walk

breakfast was excellent, on the beach with a very pleasant view.

breakfasts, however the kitchen and chef are very nice

there were two studio couches that could accommodate other people, especially kids, a kitchen was stocked

we were family of four and the two extra beds were comfortable for the kids (13 and 14)

the pool is perfect sized and salt water

better wifi, and accessibility to plug in your golf cart rental (the main mode of transportation around

there was no ac and wifi was very limited to reception or standing at the

small swimming pool but beautiful and quiet to take a relaxing splash after a sunny day at the beach

friendly and helpful staff, very cool and relaxing space, nice communal areas, great little pool and nice rooms

the bubble function was broken in the spa bath

room was super clean and spacious

wifi was fast and accessible from each bedroom

we stayed in the 3 bedroom penthouse and it had a large kitchen and great room with balcony overlooking the

of kids