large room with a king bed, semi-private patio with ocean views adjacent to the upper pool

the pool was also lovely

music in bar way too loud early & all day

2 bulldozers ran morning to night making a breakwater for the property; impossible to sit by pool or have a

gorgeous rooms; layout,pool

the spa staff was not available on some afternoons because they were in training sessions

same restaurant for breakfast and dinner and a beach bar open for lunch

our neighbours had ordered room service the last few days for dinner

hear the birds chirping and it was relatively quiet and not overrun with too many guests or loud kids

it s a 100 room resort to start off with so no issues finding chairs by the pool or beach

7am breakfast means 7:15 to 7:30 if your on a schedule to go play pickle ball. painfull.

that there was an adult only pool and a variety of pools

the wifi in our our room was not strong enough and we were losing the signal so we missed out as the

the snack bar needs to have more selection of foods

of restaurants, pools and bars

spa and reservation only restaurant fill up quickly so be sure to reserve/coordinate at time of

we also had a massage at the spa which was very good

staff also did not enforce adult only areas as kids were in those pools and hot tubs, too many kids running

the pools are so stunning, room was gorgeous, gym was perfect

the breakfast buffet was a bit better but the quality of juventino is terrible, and there is no fresh

setting, lovely facilities, great spa experience

the spa is exceptional

at least in 2402b spa was great beach guys were good

hotel is very nice and the staff is very friendly and helpful the breakfast is very good services provided by

no true bar in lobby area

there is a gym and spa on the property

kids were entertained

the kitchen was well equipped

kids were entertained

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before

the views were amazing, the spa was heavenly, and the beach was breathtaking

need a snack bar or swim up bar w/food our taco stand out by the pool for quick, and cost effective, bites

junior suite should have two chairs and a kitchen

omelette bar was fantastic

with a special compliment to ana our housekeeper who was meticulous, gracious and helpful, to the pool consierge

wifi sucked

cesar and lisbeth handled our situation service at the restaurant love the fresh-made tacos for breakfast and

the pool area looked like a waterpark full of kids

wifi sucks

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

spa didn t reply to requests

wifi was a little inconsistent, but overall very good.

friendly employees, great food, snack bar had a good variety, nice beach, pools were

the mini bar had 4 opened drinks still in there and hadn't been restocked

nothing we didn't like but maybe a couple more restrooms around the pool.

the big signs about 'do not reserve sun beds if you are not in the pool' meant nothing, there is a point in

if you re going with kids older than 5 years, they have a perfect kids club with marvelous staff (diana,

breakfast was delicious

awesome pool, private beach, daily fun activities and kids club

should have had more bartenders on and more than one bar open during the day wait was too long for drinks

to share about the mexican culture, with a lot of dancers, the hot tub that is included in the spa services,

kids club was really limited so we ended up not putting our kid in there

there is no room service and they can't even send you a bottle of water or anything to your room

nice room service with bar available

staff is great and attention to kids is pretty good

needs tlc. pool was not clean

no cushions or pool towels

pool, the aquatic life (birds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

additionally, the beach and spa services were excellent

pay extra 800 dollars for my guest at check in, we could not use the credit of the hotel in the spa neither for

- one is just a small area with a bar, one is a sports pool with games all the time, one is a kids pool which

better access to a laundry room !

wifi is strong

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

pools are small, basically for kids or to stand there

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

cleanliness, room with private pool

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

spa service was good

com and i didn t have any discount at the hotel spa or any other advantage for had doing it through booking

was left extremely disappointed as i booked this at the time because a free round of golf was advertised

liked they had different pools: active noisy one, quiet adult only one and kids pool

location right on the beach, with multiple pools, including a quiet no kids pool which we found relaxing

the spa day. the employees in the spa.

i don't think the evening entertainment was anything to write home about, but the families and kids seemed to

- no internet, about 12 hours without internet - i requested the bottle of water from the frigo bar at 9am and

its a nice place, withe great pools and nice beach. great rooms too!

right on the beach and awesome pools with an infinity pool overlooking the ocean

-: the spa is very very

the pool and the beach were great, but service and the food were horrible

quality of the food in a la carte restaurants was good excellent breakfast

room was on top of the bar with shows every night

lovely infinity pool with spectacular view of the pacific ocean

the only adult pool is an oversized hot tub that is too hot to spend much time in on warm days

great pool and swim up bar

piaf (adult only) was our favorite restaurant, and lucca was second with kids

yeah, they r breakfast it was good i like it everything you guys

the wifi in our room would always cut off at night around 9p and resume after 8am

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

been making it a priority to hire highly trained staff and improve their amenities, restaurants, spa services,

the buffet breakfast is pricey at about $40 pp but you can order a la carte, which they don't immediately tell

pool and beach are great for kids

the lunch menu at the adult pool was a little limited

many other hotel resorts, the music is played too loud around the pool

the spa and hydrotherapy was nice

spa was great!

the food is okay, the breakfast buffet is the highlight with many options and several truly delicious mexican

the pools and sea beds are clean and comfortable food and drinks were good the rooms were clean,

was small and had a poor layout, adult pool was full of kids, construction noise was constant, food was not good

this free menu and order one of the special and pay and i was told i couldn t this should be spa explain when

plus weight room and spa are convenient

the pool and entertainment staff were wonderful, the bar and drinks satisfying

the pool and entertainment staff were wonderful, the bar and drinks satisfying

on the beach, beach beds, royal level pool, bars and bar staff and premium liquors, royal level breakfast

check out, another guests spa bill was added to our room

+ beach + spa

clean, staff, ac the spa and overall the private beach!

the spa charged me for cancelled services

the kitchen in the condo had enough supplies to cook a meal, but we usually ate at the several

beautiful spa with a cold dip and giant relaxation area

food and amenities for my kids.

clean, great activities for kids especially the day care all very secure

no water for 2 days, room service was non existent and only hot water in the room - day

the water park is great

terrible wifi

very noisy hallways / hotel room doors slam shut wifi didn t work/reach inside room

and that you can use the facilities on the second tower, where you can find heated pools for kids and

we wouldn't stay there again as there were too many kids, the pool was not heated and in an awkward location

on the roof with swimming pool and on the main floor there s another restaurant along with the bar and live

proximity to the pool and ocean

pool, cafe, and access to the ocean were nice.

the pool and ocean were a hop, skip from the lobby

they charge for valet parking and don't tell you you can park on the road in front

the view from our room over to the sea was awesome and the pools were lovely

the spa was exceptional as well

breakfast buffet, the bedroom size, the bed quality and the spa service

she booked us a cabana, a romantic diner for two and spa and massage

the adults only is on one side and kids on the other

pool loungers were broken or used so badly they were uncomfortable and we would have to switch them

the services at the spa were ridiculously overpriced

the spa & hydro massage therapy was very pleasant and staff was exceptional

the spa was nice for a relaxing massage

daily fresh seafood at boteca. water sports included. friendly staff. spa staff.

food was great. staff helpful and happy. spa massage was very good!

the family pool was perfect for our kids who are not very confident swimmers yet

the family pool was perfect for our kids who are not very confident swimmers yet

tons of pool time

selection has a great pool and poolside food options

side of the resort was great for the kids

the kitchen could use a kettle for tea

bright clean and the pool

the pool was too warm

our suite was appointed with a kitchenette

nice kitchenette wtih daily coffee provided

nice spa facilities great buffet breakfast friendly staff

spa very good

the spa was world class, my only poitive feedback, was the food was not amazing, the breakfast fabulous

the kids loved the water slide

the pools are beautiful and generally quiet and the pool staff esp jorge and miguel were very attentive

place to stay at with a pool and very good wifi

lots of space, nice terrace in the jungle. has a gym and a pool. free tea, coffee and water.

a few steps away is the pool, which is always spotlessly clean

the communal fridge and bar area were pretty dirty

the bar next door was quite loud until 11-12 pm but manageable with ear plugs - if you want a quiet

very clean and spa like feeling

kitchen and bar are only open until 3, but you're able to order food and sayulita has lots of

the fact the restaurant/ bar closes at 2pm every day is a nuisance

wifi was sometimes a bit hit or miss but very good for the most part.

but it doesn't matter, because you go straight out to the pool area from your room

the pool was cold which is ok but the spa was not working and was told that theres no hot water

the room was a decent size and the interior balcony was quite large; good for meals and for the kids to play

beautiful gardens and pool area with lots of tables in the shade

kitchen in room design so you can enjoy your breakfast on your private terrace

wifi wasn t good on the top floor.

we called front desk and resort compensated us with a couple of $90 spa certificates (hour massage) as well as

kids club activities were non-existent

i really liked the fact i can have a double room with 2 bathrooms for me and my kids.

restaurants were good for breakfast, lunch and dinner - open all day long

the water needs to be pumped at a much greater volume from the inner pool to the ocean pool to prevent all the

great location near the bus station. breakfast included

the included breakfast was

wasn t a pool or any really cool place to gather to talk to other travelers

great choice if you want to be near the airport, the room was clean and breakfast was

overall, great stay but needs better wifi

food was good, breakfast the best

but just for some people it was too low , there weren t nobody to make people have fun in the pool

breakfast on the beach is unlike anything else and our accommodations were clean and the host was

few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got

enjoyed all meals we had in the beach side restaurant, pool food and drink service

great place to get away and relax. spa is awesome!!

our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

say enough of the rooms , staff , food if you want to relax , avoid the noise , masses , crowded pools and feel

the pool area was excellent and the food was good

the pool was also a perfect bonus

thing i didn t like was that we have a suite and the wifi was so poor

this is a perfect location if you want to have a peaceful escape, lay by the pool and be close to central

clean, beautifully designed hotel, comfortable bed, great wifi, awesome vibe.

have canned drinks for purchase at the front desk in mini fridge for pool guests

pool and rooftop are great

wifi was not working in my room

pool dog friendly location

very loud due to music in bar below, motorcycles/cars driving by, people walking

the wifi isn t strong and the bed could use a thicker blanket and new sheets

spa wasn t heated.

we had a suite with a little kitchenette and a huge balcony overlooking the pool

an one of the staff refused to take it from me so i ended up leaving it on the table close to the kitchen

plus the sofa bed was 1 cm from the glass door of the balcony super risking my kids

was super comfortable, buffet breakfast was very good & room was clean & staff were friendly & offered great

check in was quick and easy and they allowed us to leave our bags with early check in

terrible wifi, stove didn't work, no hot water

there was no wifi connection and staff could care less as they have local service

the atmosphere is calm and relaxed, the beach bar is super chill and the bungalow was spacious

josue made our time at the restaurant and bar very special and personable as well

pool could have been a little warmer but i think that was more a factor of it not being as cold

comfortable beds, mosquito netting, great hot shower, kitchenette, purified drinking water in room, very nice

the pool was nice

the staff was very kind, and the breakfast was a great start to the day

the pool next to our room was beautiful, as was the rest of the property

no telephone or television (not such an issue if the wifi worked well) there's a small fridge, basic cooking

all of the staff, especially the breakfast staff and manager were so lovely and food was delicious

2) secure free parking

a good size, there were two studio couches that could accommodate other people, especially kids, a kitchen

we had a great view of the pool and the beach was a short walk

we enjoyed many hours strolling the beach, swimming in the beautiful infinity pool and taking in the beautiful

brand new, with beautiful rooms and epic pool

were unable to use the pool on the day of checkout and had to pay an added $50 usd for a late checkout if we

the chemical smell in the gym

location right on the beach is fantastic, the pool is beautiful as are the rooms and amenities

location, pool, concept, music instruments.

great views from the pool deck and from our room, great location for one block to the beach.

and there still is parking

what really stood out was the stunning rooftop pool with incredible views of the town and ocean a perfect

the rooftop pool with stunning views of sayulita was also a highlight