lovely roof terrace and pool. friendly helpful staff.

breakfast ok. but no kettle in the room. have stayed many times. bar good prices. good location.

breakfast was disappointing

rooms very clean, comfortable, breakfast excellent plenty of variety all in all great hotel and great value

the property is clean and quiet, in a great location and has a bar attached

gym very old equipment

we were in real rush each day at 10am because we needed to reserve sunbads for us and our kids

location. pleasantly quiet in room. roof gym was a bonus.

pool is not very easy to get in and out of

case you haven t booked fo breakfast, they will not sell nothing before 10 that the bar opens

spa was overrated

i live in south of spain and a seaside town which is so clean and beautiful

lots of spa facilities

and spa were all fantastic

the hotel room verry nice and big,the spa and massage absolutely amazing :)

visited the spa for the day and wanted to leave for some lunch and return, which we were informed was not

the spa was excellent

spa was lovely but a bit pricey at 20

misleading information about the spa room on our arrival.

were a party of 7 and were disappointed the spa and sauna wasn't included in the cost of the room but was a

booked a 2 night spa break

one socket in the kitchen ud83eudd37 so using the toaster, kettle & microwave in the morning for

rooms were newly refurbished, i liked that the buildings were no higher than three storeys, the water park was

reception staff were lovely and our son loved the slides and water park.

including the excellent aqua pool park

if you looking for a good all round accommodation with plenty for kids to do and a good variety of food then

i liked the smaller pool area

gaming experience quite short at 30 mins main pool access could be more wheelchair friendly car parking expensive

second to none, the staff were accommodating, the evening shows were fun and most importantly the kids had a

with children, a lot of activities arranged and there were many different playgrounds for the kids

hot breakfast choice (bacon and eggs) were kept in heated dishes but weren t hot enough.

water or drinks available outside bar hours or water in the fridge no facilities to make a drink no paper or

was absolutely fantastic , room , food , everything , costs for room and laundry all perfect we had a small

the pool was just what we needed after a long drive

good parking most under shade

we live in spain and travel constantly and of the hundreds of hotels we've been to, this is one of the worst

good size on suite with spa bath and separate shower

strong wifi and amazing bed

hotel near the old town, so some of the larger hotel facilities weren t expected, such as a pool etc, although

breakfast was lovely

it has 12 rooms, an amazing spa and pool

the spa was amazing, 2 hours seemed short

there is a really very nice spa in the basement which is well worth the extra charge

didn t use spa but looks great

hotel in old town altea lovely, clean room with great facilities and very comfortable amazing spa which you book

we didn t have the opportunity to use the spa or the indoor pool, which was a pity as it looked amazing

would definitely stay again when the roof top pool is available and use the very charming looking spa next time

room very comfortable beds and fab veiw over the pool lovely warm indoor pool and enjoyed the spa and excellent

rooms spacious and well equipped

heating didn't work plus no sun on the balcony second room had great views also of benidorm the spa is better

spa pool wasn't very warm . 3rd bed in room wasn't a proper bed and was uncomfortable

paying for wifi and certainly disappointed could only use mobile phone or tablet and not have both connected

the night activities mainly targets kids and not adults

few people by the pool with their own music very loud

clean hotel, good facilities, especially the gym

no kettle in room. had to pay for spa instead of being included

the spa and sports facilities were good but the padel court was in need of some attention

thought the spa prices were a little expensive

is in a great location, had a great selection of facilities including spa which i took advantage of booking a

was practically impossible to book or access any spa services because there was no one working at the spa

the staff at front desk were so nice and really helped us with questions, spa bookings etc

spa was an additional cost

whilst we had a spa bath this was also used for showering in and was tricky getting in and out of as bath had

extremely clean, great pool bar and breakfast

wifi was poor, kept losing signal.

the indoor spa had a large indoor pool a surprise for a hotel and for the summer the outdoor pool looked

very clean and friendly staff, spa treatments are good and recommend the 80 massage.

superb dining area, kids play area, spa treatments great staff would definitely stay

spa sold this hotel for me

advised before going to spa that you needed swimming cap and when you bought one you could not charge to your

hotel, staff friendly and great breakfast

there is also a nice pool and separate raised terrace area relax on

room service did not put clean cups with the replacement tea and coffee, we still had an old cup

the staff were sooo nice and friendly and the pool area was perfect

great hotel , great location , rooms were nice and clean , we had a pool view .

long waits at reception for safe/spa key

facilities would benefit the offer of spa treatments.

value for money and lots for kids and adults and the free bus to the town even though i didnt discover this

is excellent, pool area is magnificent, staff are very attentive and always smiling and bar prices are very

comfortable rooms, good wifi, breakfast was plentiful, great bar and pool area

spa, i was so disappointed, was looking forward to a lovely spa day, check times for the steam room

indoor pool and spa was lovely

not being able to access the spa area

went to spa but sauna & steam room not working. outdoor pools are very shallow & cold ud83eudd76

also if your all inclusive you get one free swimming,spa session and you have to either have swimcaps and flip

the spa has extra cost

hotel is nice and the spa is great

delicious breakfast and the spa downstairs is sublime

in is late in the day at 4pm , the use of spa facilities such as pool and sauna are charged at 20 pp, no

we couldnt access the spa zone with a

also wasn't happy that you had to pay extra to use spa facilities

the grounds were beautiful and it really felt like being in paradise - the spa was wonderful

the room, pool, spa and food all excellent

the breakfast was great and so we re the facilities. the spa and pools were very enjoyable

the spa and massage was incredible

the hotel did not have a spa or an indoor pool

we payed 20 for an early check in at 11

was nice and hot but very repetitive, stall friendly, the bed were okay but only if two adults were staying in

room service cleaned everyday and new clean fresh towels

free wifi

lastly, was a little disappointed to discover that the spa wasn't actually in the hotel perhaps i didn't read

there was no spa pass this timeud83dude22

pay for parking i think it should be included , we had five rooms, the expense was high and should have

wifi not so great

we didn't use the pool or gym but it all looked great

took forever made to wear a cap in spa no hair dryer in room although for 10 euro deposit you can get

hotel spa staff was a bit rude but only went there once and wasn t very good value for money but the

was there for my birthday and they surprisingly gave me a free voucher for 2 to the on-site spa which was lovely

the pool spa was not open on the sunday for us to use

spa needs a little tlc

a slight negative, would have preferred a walk in shower rather than a spa bath( that never actually worked

great hotel, good breakfast and spa facilities

lovely spa

also with a gym, spa facilities and heated outdoor pool it had everything you could need

booked the spa and massage lovely experience

apart from you have to pay for the indoor spa and pool which they didn t mention abs the lifts at hard

location, sparkling clean throughout

nice spa facilities

hotel charges for parking 15 per day and spa is 10 per person

cleanliness spacious room. lovely breakfast. use of spa facilities

rooms are spacious

thought the staff at the spa downstairs were rude but not sure if they work for the hotel?

as usual ,staff were good and very informative, bar was good and prices were ok ,was told spa was good but did

the spa and facilities were excellent and very reasonable

only criticism would be that the spa facilities where not discounted for paying hotel guests or even free and

we also wish the spa had been open

the spa was terrible and definitely not worth the money for the massage or the facial they offer

hotel was an absolutely mess ,some of the lifts not working ,spa not working ,staff not professional at all

also found the pop up gin bar outside beside the pool

have great entertainment, the staff were very helpful and cheerful, great food

awesome hotel, staff, location spa facilities treated like family

the spa is excellent also

food was amazing staff were great spa was so relaxing entertainment was good

the spa facilities and entertainment on site were excellent

spa and treatment facilities on site were exceptional ud83dudc4c so professional and well managed

will not recommend to stay with kids

no atm available. laundry was expensive

we loved the hotel, the staff , the rooftop pool and the bed was so comfortable

we chose this hotel because there was free parking on the lower floors, so the car did not get hot

no wifi connection

great location and staff very friendly. breakfast was very good also.

was in a great location, spotlessly clean, good breakfast and friendly staff

had to checkout early (prior to 8am) therefore we ordered an early breakfast which was very poor

liked everything poop great food was very good bar staff and reception very helpful big shout out for barmaid

food excellent beautiful pool and very clean hotel

spa facilities

spa bath did not work correctly

the pool party with a great service from the staff, the marina girls so fun and glam, the 3 djs where

pool side and location

pool area fantastic

beautiful pool area

very clean and modern, lovely pool area and great breakfast. would highly recommend.

very clean and modern, lovely pool area and great breakfast. would highly recommend.

bar was the only issue

brand new hotel, excellent price, well position es, lovely pool

english there and football was on for us in bar , just the 2 of us watching but brilliant, lovely pool

it s a spa hotel, yet you have to pay extra which we didn t see when booking

staff were all great and the location was excellent the hotel was very clean, the pool was very good if a little

nice pool area, good shutters on the room to block out the light and sound

lovely breakfast buffet, pool area clean and tidy, all round good value

having to pay 30 euros to use the indoor pool (wellness room ) per person per hr ... not good

very clean great swimming pool and friendly staff and great location

animator by the pool (aqua gym, pool volleyball, various other games) is amazing and very funny

breakfast could have had more choice and bar closes early for benidorm!!

the hotel has two swimming pools, which are clean and not overly crowded - there are more swimmers only at

gym a little sparse

also to say its a spa hotel

roof top outside pool & spa was closed , which we didn t realise when we booked our stay

liked the friendly staff, roof top pool area, spa and hot tubs, comfy beds, and fridge in the room

spa is nice location perfect for all the night life

pool/spa facilities

loved the pool spa on our terrace

star of the show is the beautiful pool area overlooking the beach

location, good breakfast , large rooms with beautiful sea view

we loved the pool area, with it's comfy seating and sunbeds and not forgetting the pool bar and outside waiter

no families at the hotel and no small children not good for young families,nothing for kids to do

there was a charge to use the spa pool which was quite pricey

had to pay to use spa pool. others pools were shut.

my son had a massage and used the spa facilities, which were great

great spa and lovely bar seating area

spa facilities are a bit basic compared to others i have visited, but only 6 euros and two good

friendly staff comfortable clean room hydrotherapy spa location

for kids inside the hotel parking in the garage under the hotel, but for extra 12 euros per night spa area with

was absolutely amazing, starting with the room itself and the breakfast ending with spa facilities and

pool in the spa is smaller than you think . but spa is very clean

pillows the ensuite bathroom was a good size and was spotless i treated myself to an hour in the spa which was

3rd visit to this fantastic hotel staff lovley hotel spotless and beautiful spa area

fantastic spa with great range of treatments

good breakfast - spa was well worth the 25 euros for the steam and sauna and bathes

beautiful spa hotel 5 stars with top class service, very clean, comfortable, and friendly personal

of spa facilities was closed due to maintainance

spa advertised is not onsite and requires pre booking

the spa across the road at the sister hotel

a must stay if visiting benidorm (adults only)

the small gym was perfect for a quick morning work out

were excellent; staff friendly and helpful; very clean; large selection of food for breakfast; bar prices were

facilities were not open such as the thai spa and at times it looked a little sparse at

hotel always smelled like a spa was so nice !

loved the oasis pool area

very family suitable hotel, kids unsupervised in the pool making it unpleasant for other guests trying to relax

having to pay for wifi. most places offer this service free.

spa was rather too cool and indoor pool was cooler than expected

a guide to what facilities the hotel had available such as the rooftop bar, restaurants and spa in the room

loved this - especially for the heated indoor pool for the kids

no room service

central location incredible views wonderful facilities and very good price for breakfast

room was beyond our expectations. spa bath was great. very comfortable bed.

didn't like having to get into spa bath for a shower.

booked this hotel for the spa but was told this was extra

the wifi was very slow, to the point of not being able to load simple apps or websites

good wifi

but if you like an afternoon nap the front of the hotel is opposite a school playground and the kids are noisy

to all the staff at magic cristal park from reception to, bar staff, restaurant staff and cleaners you were all

have just returned from a family holiday 5 days in april 2025 with my wife and x2 kids aged 10&13

children enjoyed entertainment and warm pool whilst us, parents, where enjoying sun terrace

i didn't really enjoy thr breakfast but to be honest, we don't really do breakfast anyway

gym and condition of the pool were at best 2* not 4* broken tiles at the top of the stairs in pool

need more pillows. bed very hard. couldn't find gym

the playground for the kids was such a joke, no swings and i think better for the hotel to just remove the old

last but not least, we were visiting with our two kids and still got room which was just above the smoking area

the rooftop pool area was ideal for relaxing on a sunny winters day

real disappointment was the pool and jacuzzi

bit noisy in lobby outside bar and dining room area , mainly people waiting for dining area to open in morning

the bar area was cool and comfortable

in public area are slightly tired, especially bar area we had 6 twin rooms some of which were quite compact to

a couple of nights there was a themed night,one was spanish, and one mexican, vry comfortable bar and lounge,

loved the staff they were very happy and cheerful, breakfast was good

why can t you wear sunglasses in the pool at the aqua park

it s also great for alcohol in all inclusive as you get a fresh mini bar every day and can take wine back to

access to the zoo and water park great to entertain kids without having to travel out if

:-) - access cards - you will get a bracelet with a bar code (offering access to terra natura and aqua natura

amazing roof top pool which gets the sun all day unlike most hotels n benidorm

roberto the waiter at the top floor bar was amazing

exceptional service, my room was cleaned well and the bar staff are very friendly.

pool area bar and prices

enjoyed breakfast, the bar and pool side area

the gym staff are friendly, the facilities are excellent

save and secure for kids

no music by the pool.

aitana was great at entertaining the kids

hotel nice view of the pool from room good choice of food for breakfast and was really nice food stayed here