it was a shame the spa was undergoing renovation but that didn't ruin the trip.

spa was a bit of a let down

spa needed updating and we had to wait nearly half an hour for our afternoon tea which from the

the spa facilities will be a great asset when updated

spa is currently being updated but this really isn't a negative, more of a positive that it's

the spa and pool was lovely, again very clean and staff

amazing service from the staff from start to finish, the facilities are great for golf, spa or just a nice

we went on a spa break and it was excellent for what we paid

spa facilities are amazing

room was spacious and clean - with all the comforts we needed

everything! especially the log burner and double spa bath... not to mention the private hot tub!

a swimming pool and spa would of been fantastic

facilities were fabulous, luxury of spa bath and hot tub. very relaxing

website misleading as there is actually no spa available to all guests, which is implied

loved the fire truck bar was very cosy can t wait to book again we where in the captain cooks room this time

loads of parking

not having a bar in my room

the wifi was fast and easy to connect, and the location convenient to break a journey north or south on

plenty of parking space

spoke to the owner about putting a sign up for the bar and check in

friendly welcome. clean room. good wifi. good distance from gateshead. good value for money

excellent wifi connection

plenty of secure parking, the rooms are clean and beautiful

quiet room, secure parking for motorcyclists behind electric gates, lovely restaurant 3 mins away that also does

parking was great very secure as i had race bikes in my van , checked in straight away and just

wifi was free and pretty good

just the weather lol.....wifi little slow or none existent ..... think down to weather.

wifi not brilliant, think due to weather

no wifi

plenty of parking and gate to parking locked at night which gave a good sense of security for the car

love it we visit regularly great location great pool spa facilities lovely staff restaurant overpriced and room

spa and reception staff very friendly and helpful

location is brilliant for metro and the spa facilities are brilliant

clean rooms good price value for money swimming spa all clean will go back and stay

the room fantastic shower very comfortable bed love the spa facilities very friendly and friendly staff near

location wonderful food very comfortable bed excellent facilities,spa was great and the massage even better

spa facilities are great although a new spa suite is under construction

what a great hotel, the staff were amazing, the food as delicous and the spa was so relaxing.

hotel pool and facilities also used for spa days and it was quite busy at 6pm, there was nowhere to sit

the rooms are beautiful and clean and the spa is relaxing too

location was excellent and the staff were pleasant and helpful. spa facilities were good too.

love the spa and wellness centre brilliant location

of city centre, helpful and friendly staff called our room to let us know we were able to use the spa facilities

clean very nice staff spa facilities very good

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn t be

spa facilities very good

excellent location. good value for money. spa facilities excellent.

spa is dinky, but it's lovely and has all you need

used the spa facilities and enjoyed the breakfast alot

we would have liked more time to use the spa facilities as we didn't get the chance.

the gym and spa is very small and does not have a good selection of work out equipment.

experience but it would have been nice to have had a china teapot in the classy downstairs bar rather than a

wifi was less than good and non existant on our 9th floor

one evening which were disappointing after the quality of food and drinks we had in the redwood bar and the

we had to change rooms shortly after check in due to no wifi connectivity

such a convenient location and the spa was really handy too

it should do more to advertise the spa treatments located in the hotel

slight disappointment was that the spa wasn't open during our stay

spacious room with all mod cons

the bed was so comfortable. breakfast was tasty and the spa was luxurious

the gym and spa facilities were amazing - all staff were very friendly.

also used spa facilities next morning, again excellent

like its just a preference, a touch, to find in the room slippers, bathrobes for using the on the spa and a

very comfortable beds, the spa facilities were excellent and location was very handy

spa in hotel was lovely had a sauna steam room hot tub & pool

great choice of spa treatments on the menu although we didn t get chance to actually go to the spa

my plans was to give my partner a nice relaxing diy spa break with having a couple weeks of hard work work and

spa closed too early.

spa and sauna facilities

beautiful hotel quality food .leasure spa , beautiful

a genuine spa like feel without having to leave the room

room service ends too early

room service menu was slightly limited but they were very happy to cook what i wanted.

room service was terrible

the bar area downstairs was excellent, a very enjoyable experience

stay, room large and spacious they gave us early check in and the spa was amazing

lovely hotel in a perfect place gorgeous room and the spa was amazing

lovely bar and rooms. spa is lush. staff lovely

had use of the pool and spa facilities

gym and spa were great

accomodation was great, food was great, bar and beer garden were great and the hospitality team were awesome

it was warm and comfortable easy to find and had parking

good, but added to an already quite expensive stay, so we made use of our own well equipped kitchen in the

to find, plenty of parking, easy check in, large room, nicely decorated, shame about the black mold around the

the accommodation was perfect and met all our needs, there was also a good stocked kitchen

my cousins had booked the same hotel that night, and george was absolutely brilliant, opening the bar for us

the breakfast was amazing and the staff were warm, friendly, and welcoming

the staff were all so friendly and it was a bonus that we could get early check in before heading to a wedding

soaps and shampoo, conditioner and lotion, recently refurbished old mansion turned b&b, amazing breakfast

great room, large comfortable bed. early check in no problem.

wifi is free too

location good breakfast pleasant staff

sound proofing between rooms is fine for any normal stay young kids and loud tvs at 10pm/late next door

ev chargers in the car park

the water pressure was excellent and breakfast was delicious