lots of different activities going on everyday and the pool party was amazing

the gym was not why we booked at all but it is very diminished. it could be noisy for some..

wifi was very good

breakfasts were good value, coffee good wifi good lovely promenade along sea into candelaria

breakfast, pool, staff...

he provided very basic info re breakfast, wifi, the room and keys and the restaurant being closed for dinner

the room also had a tv, free wifi and was overall very cozy

parking was free, ample and easy (after a slightly tricky arrival)

was reasonably clean and room service satisfactory

in the room a fridge and a coffee machine, no kitchen and kitchenware, except for coffee cups and a spoon,

cellphone signal on the place, wifi good just quite slow, but usable

expect and the hosts are so helpful ud83dude00 even though there is little to no phone signal the wifi is strong

perfect for our family with small kids, very safe since all fenced

wifi is great at the house but there is no phone reception

secure site with electronic gate, car parking and beautiful barbecue and lounging

love this hotel have stayed many time very clean good breakfast used spa this time very reasonably priced great

the associated spa is well worth a visit, i was in the middle of a running holiday and took the opportunity to

enjoyed the spa facilities

additional charge to use the spa facilities

i stayed in 4 hotels in tenerife and this one i liked the most. the spa was also very nice.

we had free access to the spa which included sauna, jacuzzi and gym

facilities the location the spa and jacuzzi and sauna and the staff

wonderful spa and training facilities

room spacious and silent, equipped with all you need

a kilometre walk into town centre. spa area towels not always there

pool, parking, super helpful staff

wifi in the room didn t work first night. location is a bit outside city center.

the room, the cleaness, the hotel design amd plants and the gym

great facilities, small gym, easy parking, great breakfast.

one lady behind bar who was particularly friendly and helpful (unf did not get her name - dark curly hair and

please note that parking is a 10 minutes walk away

luckily i was staying at a place with good wifi in order to download the app without using all my data

wifi was weak in the rooms but ok in the lobby

kids running in the room above me between 1-2 a

breakfast at the hotel was generous and varied

location in the city with free parking in the street, close of everything and quiet at the same time

amazing breakfast (meaning the quality) with proper local artisan food

room very spacious and huge comfy bed

very nice stay, friendly staff, cosy, good wifi.

room overlooked the playground of an adjoining school, so we were awoken by the sound of the kids playing at 8

the hotel offers room service but the service was poor, it took 3 phone calls to order and the food, when it

their wifi was fast and allowed me to work with no interruptions

wifi didn't work

was no wifi in my room as the signal simply didn't reach the 4th floor

wifi not bad as well

no air-conditioning, no wifi

the wifi only worked if i sat right next to the door using a chair that was not quite comfortable

not a spa hotel and no swimming pool but great for shopping and siteseeing

the spa was great

location, wifi, dog friendly.

is missing a gym and pool, which would be expected from an nh in the downtown

5 star service roif top bar added bonus

weekend time gym and spa have stupid program form 10-18

nice spa and free yoga and pilates lessons.

spa and a full gym

there s a spa which has its own indoor pool and you can get treatments

highlights include the fantastic gym (rarely seen such a large gym in a hotel), and also the spa area looked

spa facilities not great and small and very dated

we also had a relaxing massage at the spa by eric which was great

unfortunately spa facilities were disappointing , not worth a discounted price ud83dude1e

spa and the gym should slightly improve, just because it looks a bit outdated

large part of the spa didn't working due to water problems and the lady there spoke just spanish

free spa access zone is quiet and cost

the staff are really great..the spa facilities were excellent.

the spa indoor pool and cave jacuzzi were perfect for january

breakfast service atmosphere spa gardens

breakfasts are first class the spa is exceptional the gardens are spacious and beautiful the staff are particularly

not a single fault regarding hotel all staff lovely and helpful the spa is absolutely beautiful and the views

the spa is just the best - high quality equipment, bubble beds, jacuzzi, massaging jets, hammam, sauna

spa is lush, as is the food (and unlimited sparking wine at breakfast

the sauna/spa was okay, not very impressed as they only have a few small pools with similar temperature

the spa is top notch, the breakfast/dinner quality as well

need a car or money for taxi, not all drinks allowed for all inclusive and swimming pool open only up to 7pm,

also bar snacks were not available (need sandwiches or chips) as no shop near by

the pool could have been heated more spoiled the stay

also breakfast needs some extras like milk, ham, more fruits

the rooftop bar which was open till 11pm is lovely

wifi in the room

also the entertainment guy did a great job, my kids loved the kids disco in the evening

the swimming pool was amazing

stayed for one night and loved it ,the room was probably newly refurbished and breakfast was served buffet style

great hotel .. every night diferent show and amazing stuff !! good breakfast and food !!

big beautiful apartment, smart tv, spa bath, great views and gorgeous gardens, swimming pools

the power supply tripped twice when my wife was in the spa bath, and i was at reception desk

the hotel is doing activities for kids every night and shows for adults every night as well

for breakfast there was a great variety

there is also a laundry room on the ground floor with a washing machine (eur5) and a dryer (eur4) per load,

you get a free 90 minute water circuit access in the spa and also access to the level lounge where you can

you need: a great staff a nice pool an amazing buffet a nice view a peaceful hot spring and spa area the area

loved the spa and the fact it was included in my room price

from staff at the reception from the checking in to housekeepers and restaurant facilities and spa were great

the spa was

from the room over the ocean and mountains with succulent greenery, very good choice of food for breakfast and

the location, cleanliness and the breakfast

pool was a bit small but adequate for the kids to jump in and out

the ubication and the breakfast

one uk channel on tv for nighttime but not a big deal pool slightly small

who likes massages, i can recommend the aroma spa nearby

the spa area was closed due to covid even if it was advertised as open before booking

no parking - difficult even to drop off limited spa facilities

the restaurant is lots choice during breakfast and dinner

wifi access was hard and the reception employees were not eager to help with it.

the spa treatments were also exceptional would recommend you try

the spa treatments in this hotel also worth a mention absolutely fantastic and very reasonably priced

very quiet and nice gardens, we sat on the bar verandah and watched the green parrots flying around

the outdoor pool area is nice with plenty of plants and a back entrance to the neighbouring park

that works, something for everyone at mealtimes, sun beds always available next to the large warm pool, staff

there is a spa and even a ping pong table

internet wifi

the gym was great to work off those calories

wifi is excruciatingly slow - like dial up speeds

was an extra charge for a 7 year old child, the gym opens after 8am and there wasn t coffee available before

size room with sea view, large hydro spa bath in room

the room, the view, pool area, all just great

the hotel is right on the promenade, lots of bars with very loud music

buffet breakfast was excellent, the staff helpful and super friendly, and the supply of towels for the

use email and had to go to the paris restaurant to get a coffee and use their much better wifi

tasty breakfast

the wifi was good in the common areas, but practically unusable in our room

breakfast was excellent, the views from our room were lovely, the room very comfortable, the pool

was excellent, the views from our room were lovely, the room very comfortable, the pool most attractive and a

the hotel bar was not open but drinks could be ordered at the a la carte restaurant.

the only thing i would say is that the area where the rocks are in the spa needs cleaning

the spa is also absolutely worth it and a great place to relax

loved how good the spa was

the gym and the spa are completely underground so the air is a bit claustrophobic.

rooms very spacious and clean

that during our stay, the fitness and spa center were not yet open, and some minor renovation work was still

pool area is wonderful with a stunning view, the breakfast terrace is beautiful and has a very relaxed atmosphere

- the lack of range at the breakfast buffet, was more 3 star than 5, but what was there was tasty

great breakfast, nice terrace with sea view, swimming pools.

that during our stay, the fitness and spa center were not yet open, and some minor renovation work was still

spa is broken

the hotel has a lot of facilities such as a big swimming pool, tennis court, mini golf and gym

there is also a tennis court and golf on the territory - you will definitely not get bored

only thing i could say it can be improved, and i had hard times having one, is the breakfast options

nice place with 4 swimming pools and 3 jacuzzis, as well as fabulous breakfast and supper buffets

sauna and spa area

sauna and spa were both good and enjoyable

great breakfast, pool and spa pool

spa & jacuzzi at no extra cost

the room had a seaview but unfortunately the breakfast kitchen extractor is located there so at 7am your room

breakfast exceeded our expectations, really good selection

has a pool on the top floor

the manager fixed a problem for us immediately and there was an excellent singer in the patio bar which served

the wifi was crippled. kept dropping very often.

it had a nice lobby, all canarian style buildings, nice outside rooftop pool area and views of the valley,

small spa in the hotel was a nice extra: they always have some offers for massages

the hotel has a spa and two rooftop pools

- cleaningness - room comfortable and big - balcony - location well centered - breakfast - spa - swimming pool

spa is not for free (15 ), one has to pay a deposit for a towel at the pool as well (20 each)

breakfast a little basic

only downside was breakfast it was the same every day, and the juices from the machine didn t taste great

kindness of the staff, excellent breakfast, terrace and swimming pool, super clean everywhere.

bar wasn t open so couldn t just get a quick glass of water or ice

overall, for those who come to the island to explore it, rather than to stay at the fancy pool hotel and nearby

ie pool and gym

sauna not working and a spa area would have enhanced the hotel

chill atmosphere that comes with not having to listen to kids jumping in the pool or screaming

bed was lumpy and needs replacing bar did not stock port!

so small and not enough umbrellas for all guests, also all drinks in dinner not included, laundry prices

don t really stay in a hotel so couldn t rate the services, bar is reasonable priced for those not staying

a proper gym which was usually empty, pretty standard but decent and tasty breakfast selection, quiet area,

nice breakfast included, very polite and helpful staff

flawless wifi, excellent gym

gym was excellent and whole place very clean.

the same every day, bad coffee and juice, and the gym equipment was very outdated

additional amenities such as spa and parking were very over

the spa is no included ,and they dont tell u until after making the

spa and indoor pool was not included in all-inclusive

am not satisfied with the opening hours of the gym&spa

could only access this pool if you purchased a daily or weekly pass for the combined pool, sauna, spa and gym

so they advertice with spa, but the spa was not possible to use brcause of the cold

the property itself was perfect for relaxation, featuring a beautiful pool and a soothing jacuzzi that added

unprepared to serve in such a high quality hotel (except from the lady serving drinks during breakfast) and the

great sea view, swimming pool, and all garden around its magical romantic place

amazing room, amazing pool, tasty breakfast

we played mini golf most days and the swimming pools were well kept

the only thing that i found a bit lagging behind other amenities was the wifi connection.

room service did not even make any attempt to fix the problem

great gym,gardens and heated pools available

no wifi in the rooms, the room's balcony door was hard to pull open and didn't close properly, one

we had a living room with sofa and a little bed, a little kitchen, a balcony, a bathroom and a master

if you tried to remove it from its base, finally at dinner time you had to buy a coffee from the bar but you

we had problems with wifi all the time. bad signal(

breakfast and dinner was delicious, we received wide range of local and continental food as well

parking spaces but easy to find some spots but away from hotel ( not an issue

anyway we will return again, when the kids are older

the gym is well-equipped and clean

wifi is really bad and beds are really uncomfortable

good value for money specially with kids

the pool is only open 10:00-18:00.

spa team made a couple of errors with my booking and didn't check in for any injuries or concerns

and helpful, the restaurant was very good and offered personalized options, and the sauna and spa facilities

hotel is beautifully located and its spa provides a great range of facilities; outdoor and indoor pools have

massage for a spa hotel not possible to book

quiet, great location, lovely pool area and spa and just next to the beach and the natural sweeping pool

everything in the spa needs to be booked a couple hours in advance and you can t just use the facilities

great sauna/spa area, they heated it up for me after closing time, gracias!

everything: the gardens, the quiet, the staff, the pool, the retro feel...

natural swimming pool and the white light house are just on walking

excellent pool. nice selection at breakfast. really friendly staff

the spa was disappointing as the water was cool and the saunas were only male or female

the location of their spa is rather strange - one has to go outside to reach it

initially it was cold in the rooms. the spa area is tiny and is located in a separate building.

spa was nice but really just sauna and changing facilities basic and very small

private parking available

the spa is great, with a sauna and a jacuzzi

reservations for the spa need to be made in advance.

make sure you book the spa ahead

enjoyed the relaxing spa facilities

fantastic food & spa facilities which was great after a long day hiking

great place with spa wellness and delicieux restaurant

spa could open a little later

location, lovely large room, food excellent and reasonably priced, lovely spa facilities, helpful

beautiful and calm place, relaxing spa area, very friendly staff

the spa and gym are part of the package and are a very nice treat