wifi not working

one of my pet hates i'm afraid

parking not enough spaces

not many parking places...we were lucky!

the staff were terrific and the breakfast outstanding

special thanks to rumi at the spa for an excellent massage i ll be back

amazing country hotel. great spa facilities

treatments in the spa and advice and follow up given after the treatment

the spa was great and good facilities lovely indoor pool, sauna and steam room, plus great outdoor pool

we had a delightful room and the staff in both hotel and spa could not have been more helpful

were under the impression that there would be an in-house spa treatment facility

we paid for spa treatments in our room and had, dined in the restaurant with was excellent and used the pool

lovely staff, quirky building,brilliant location, no problem parking, nice garden

we used the pool and gym

pool is a fantastic addition to the already lovely location, the bed was huge and soooo comfy

pool could have been warmer and spa area could do with updating.

lovely pool and spa which we used very happily

i was greeted by friendly receptionist sue who gave me advice on the sauna and spa facilities and the history

the website it states sauna hot tub and gym spa pool available throughout your stay

on reception was extremely accomading, very friendly and made our stay even better, the spa area could do with

everything was lovely about this property. great spa facilities

the spa was everything you need to wind down and the staff were extremely professional and made me feel

the spa is small but amazing and the property itself is like being at home.

they prebooked a session in the spa and evening dinner

the staff made it exceptional, the rooms, the spa and the restaurant were perfect and i can't wait to go back

only gave hot water for a short time & spa bath wasn't working but the owner paul apologised & said he was

illuminated spa bath

good parking facilities

wifi rather slow, and my o2 mobile signal was poor

free on site parking next to property that has cctv

unfortunately, the corridor outside the room constantly smelled of frying from the kitchen

to a kitchen malfunction there was a very limited menu and our chosen dish had to be returned as it was

there was excellent breakfast included, the bus for bath left directly outside, and the town is very cute

breakfast was super tasty and well presented everything about this hotel was 10/10 absolutely spot

the pub and the fireplace makes the whole experience magical

absolute best thing was the spa (mostly due to the ridiculously comfortable robes

spa was brillient and perfect for what we wanted room was lovely

spa was great, with the best bit being the outdoor heated pool with

the spa facilities and outdoor heated pool

didnt like the spa shutting at 9pm, i wanted to stay there till 10pm

spa bath didn't work

room upgrade paid for but; broken spa bath shower head of the fixed above head height type on a wall and was

it was however let down by a non functioning spa bath with a shower that was erratic in temperature

this room had a spa bath but it didn't work

the spa bath was out of order, but even if working we wouldn't have used it as the all looked rather

comfortable and the staff are very helpful, close to the spa and town center

location of hotel superb - easy to get in to the centre of bath, and easy access to bath spa station

advised with use of spa but. it made clear it was so far away and at an added cost

room was very spacious with beautiful high ceiling and decor

my mistake but expected a room with a spa bath

access, parking

the wifi was very good

good location clean rooms good wifi large double room was spacious

wifi did not work

i did connect my phone but my normal phone signal was better than wifi signal

location brilliant, had a spa and visited sally lunns

but its real attraction was being literally over the road from bath spa rail station and perfect for central

is perfect, just opposite bath spa station

the hotel was across the road from bath spa station which was great as we travelled to bath by rail

fab location very near to city centre/our concert venue & bath spa train station (partner has had 2 strokes so

would have been nice if there were pool or spa facilities

is such a convenient location, right between bath spa train station and bath abbey the property is clean quiet

staff, unique rabbit warren of high end boutique eccentricity, really close to station and spa and all the other

the location from bath spa station was amazing

pro: located a stone throw from bath spa station and a short walk to the main shopping and f&b area

however if you are looking for a hotel with 24 hour service, swimming pool and spa this is not for you otherwise

we usually stay at the bath spa hotel but we weren't using all the facilities so we felt it wasn't good value

bridge and the weir with a fantastic selection of restaurants and just a 15 minute walk from bath spa station

location is excellent. very extensive cooked breakfast menu with quality ingredients.

we did not use the bar and courtyard area, but this looked a very pleasant space

location, room, particularly bathroom with spa bath and lovely products

however we were going to the spa so not planning to spend any length of time in the rooms

wish it had additional amities such as a spa or a gym :) but that’s just as a bonus, the stay in general was

plus only 6 minutes walk from bath spa

- nice room - great toiletries from natural spa factory (bath) - central & easy access to the city and the train

we highly recommend afternoon tea at the hotel as well as booking spa services

think it would be great to have a way to add gratuity to your spa treatment

spa and sauna fabulous very impressive fit out with stylish art pieces no expense spared really

the spa was extremely relaxing and top service

the beds and pillows were a slice of heaven and the spa was amazing

information about bath, places to go, where to eat etc including discounted access to thermae spa which we took

friendly owners, nicely decorated large room with ensuite, free wifi

wifi could be better

the golf tips were also appreciated

) the location is 15 minutes walk max to bath spa rail station, a couple of minutes from the abbey, parade

location next to sally lunn’s and close to baths, spa and abbey

you are right in the centre of historic bath, roman spa and cathedral are just around the corner, nearby

room (14) was a good size for 3 mum friends, high ceilings, two sinks in the bathroom lots of space in the main

she also allowed us an early check in as room was available

there is no spa or swimming pool at the hotel

a spa would be good, and the gym is a little small, but perfectly functional

spa facilities would have been nice.

a spa would have made it very luxurios

if it had a spa it would be perfect! a long walk into town.

great breakfast served in the morning, and nice bar to relax in the evenings, with some outstanding views

great atmosphere in the bar / restaurant with a few local drinkers also enjoying the place

parking on arrival wasn t easily available - pub was busy and car park full.

our room wasn't available for early check in, but they happily provided us with a place to change for the

breathtaking views - amazing breakfast - cosy pub - friendly staff - gorgeous room - bathroom was super comfortable

henrietta house was an easy walk from the bath spa train station (approx

the hotel was about 10 minutes walk from bath spa station

when we got back from the spa our luggage was in our

roman baths, thermal spa and many more

it was in a lovely, quiet location, within walking distance of bath spa railway station and the guildhall

location is perfect. quick walk to bath spa railway station and the city centre

short walk to bath museums and bath spa train station

property in a great location, only a short walk from bath spa train station

location perfect for exploring bath spa & it’s rich roman & georgian

we appreciated and used the honesty bar as well

right by the thermae spa and roman baths and all of the shops just around the corner but it is so peaceful and

the location couldn't be better, between the fabulous thermae spa and the incredible roman baths

impeccable location opposite thermae spa and in central bath

wifi was a bit slow

couldn't fault a thing apart from the wifi connection in our apartment

spa access is only 8-10am and 7-9pm which we weren t aware of

the hotel is beautiful and the spa was better than expected. a must if you're in bath.

bed was very comfy, bedroom and bathroom were a great size, also enjoyed using the spa and the hotel bar had

would be better if hotel guests could use the spa as much as they like rather than at set times

beautiful nice big clean spa was amazing

was fabulous, location perfect for visiting the town ,shopping or the spa and the hotel itself nicely

very pet friendly and went out of their way to keep us and our dog comfortable.

the location also has onsite parking

amazing breakfast

no info regarding the wifi in the room

) 15 mins from bath spa uni, so really close for visits

the hotel has a lovely bar / restaurant with welcoming staff and nice atmosphere and we were luck that the

parking was fantastic the staff were very friendly food at the restaurant and bar downstairs was

parking was good

if the wifi could be more robust and not on a public network that would be great :)

it is a shame the hotel does not have a small spa or beauty salon

there need to be more adjoining rooms and perhaps a spa facility onsite.

were able to check in - gentleman on the desk found us two ready rooms as we were going to the spa and we were

restrictions led to a parking fine after trying to use a faulty ev charger, and no discounted parking

dinner at emma s bar restaurant cafe was delicious, and the team there were equally friendly and attentive

fantastic located, 3 minutes on foot to bath spa therapy) really satisfied with service, strongly

the thermae bath spa is a 5 minute walk from the hotel

it was approximately 10 minutes walk from bath spa railway & bus station

introduction online says it's a five minute walk away from bath spa rail station, but it actually takes 10

stayed for 2 nights last month and will be staying again in a few weeks as easy walk to the bath spa and all

location a few minutes walk from bath spa and shops, bars & restaurants and about 10minute walk from the train

liked the closeness to bath spa, and to the spa facilities themselves

chose this hotel because it is located close to the thermae bath spa

the jane austen centre was 5mins walk, the roman baths and thermae spa were 3mins walk

location was great great wifi

bath spa train station is around ten minutes walk

location - hotel just a 10-min walk from bath spa train station and located at bath city centre, so very close

spa pool an added bonus

easy access from bath spa station

really, the bar was not open but there are plenty of places right outside if you want to have a drink

friendly staff, spa facilities fabulous and a great location

the hotel itself is clean, with a lovely spa included in the stay

the spa was a real highlight , perfect for relaxation and unwinding

good breakfast, nice swimming pool and spa area which the kids and we really enjoyed

and a spotlessly clean spa and pool

city centre & short walk to the spa friendly staff

location for visiting the thermae spa first thing in the morning to avoid the queues

central - only 10mins walk to bath spa station

short distance to spa and town centre for the market and town centre and train station

we attended a wedding at the bath spa and the hotel was very close

nothing - our stay was perfect. we hope to revisit once the spa is ready!

the pictures of a pool are actually the thermal spa nearby, which is also gorgeous and worth a visit

the spa at the hotel is amazing, central location, close to everything

walk from bath spa train station to francis hotel

the mud and steam experience in the spa was also

the only problem we had was we were told we had a spa bath but it didn t work and there is not a separate

welcoming staff,good breakfast and an extra hour in the thamae spa just for staffing at the oldfield

poster bed was excellent, spa bath was super room size was fantastic along with the decor and quality

we were lucky enough to have a fab four poster bed and spa bath

rooms are spacious and beautiful, the spa bath was amazing and so was the breakfast

walk from bath spa station although is slightly uphill with luggage

xmas market and bath town and restaurants also therme spa baths, brilliant

to dislikeud83dude0a, everything was great, spa treatments amazing, lots of shops and the royal crescent was

touches from chocolates to maps to discount vouchers for bath businesses such as the thermae spa and many

to bath centre and spa is excellent for walking 15mins to all amenities

about 15-minute walk to bath spa station

they advised me how to get to the spa and were generally very polite and

the courtyard area is lovely and the playlist in the bar is worth listening to- clearly it s been considered

wifi for some reason could not connect with the external international vpn, which made the remote

one of the staff members also kindly logged the tv into the correct wifi network for us to watch netflix

yard is ideally placed for our visit to the thermal spa just 10 to 15 minutes away

the central location of the hotel allowed us to easily explore bath, use thermae spa and enjoy the vast array

spa like feel to the place, staff that were the kindest, excellent bed and en-suite, generous and

quiet bar perfect for a nightcap

the downstairs lounge/coffee bar had a great drink and snack menu

no gym or spa facilities, very bad wifi and dated old rooms.

easy parking and also the hotel had a lift

s rather sad that the low wifi reviews seem to bring the overall rating down so it drops off most search

bar is expensive, but theirs a pub up the road

we weren t sure if we should enter or go to the newer building a few steps over the parking area

the spa is very accessible and beautifully put together

of most fanatastic experience i ever had, everything including breakfast, spa and services was perfect to

the spa was amazing

spa was a little smaller than expected, but the overall experience at the hotel was still 10/10

everything was exceptional, the service, the rooms, the spa and the food

location, quiet, very friendly staff, good quality food, and pet friendly

we suspect it s coming from the kitchen sink or bathroom but the entire room smelled so bad it was a rough

lovely scenery around us, a nice breakfast, friendly staff particularly at breakfast time, loved the dogs around

they are very dog friendly and are happy to accommodate your pet

amazing bed, brilliant shower, snuggly towels, amazing food at breakfast and dinner

i checked in at the droitwich spa holiday inn express the previous evening and was not subjected to any such

only 10mins bus from the bath spa station

location is a bit far away from bath spa train station, around 15-20 mins walk

hotel can charge 274 for one weekend night when you can stay at the four star macdonald bath spa for 268 is

is our third stay whilst visiting bath spa and as always we had a comfortable stay

relaxing break, free safe parking, central location, good powerful shower, breakfast healthy and eat as little

excellent food, comfy room, free parking.

i had made an error with my booking and they sorted it immediately and gave me a late check out last minute,

good wifi

no toast at breakfast everything else was ok.

lovely room, attentive staff and great spa facilities

the massage we received at the spa was very professional and thoughtfully used aromatherapy

beautiful room stunning hotel lovely spa very friendly staff

luxury hotel with nice spa and attractive grounds. everything you hope for in a fine hotel.

beautiful grounds and house. the spa facilities are beautiful.

through the large entrance gates and travelled along the road through the perfectly manicured golf course we

only downside was that the wifi didn't work and an 11am check out would have been preferred.

wardrobe and under the bed - if you have asthma approach with caution) -piano at the entrance -parking

no wifi in house -was being installed/upgraded at the

only that the wifi didn't reach to the bedroom.

beautifully decorated hotel. good location in bath close to city centre and bath spa university.

the breakfast was amazing and the honesty bar we loved

very difficult to get the wifi working. it kept dropping out and was non existent in the end!

good parking 2 car parks to this property

free parking is a bonus

location, spa facilities - everything was just incredible

our room was onlooking the garden and was very spacious and clean

spa hotel offers an exceptional retreat where culinary excellence, spacious and comfortable spa

spacious, great spa and great cottage accommodation for whole family with en suite bathrooms for

brasserie by the spa could be warmer (decor and temperature)

nice and close to bath spa uni for dropping off

location also perfect for visiting bath spa uni

value for money for where properly was and the proximity to bath spa university was excellent

it was the england v ukraine euro football match the parking was busy with guests at the property

dropped out, room reorganisation was needed prior to visit and we had different dietary needs for breakfast

breakfast was limited it does say on the website full english breakfast but was continental

very dog friendly, our dog stayed in the room with us and sat in the bar with us in the evenings while we ate

great and varied continental breakfast provided to help yourself to and delicious quality coffee to boot

to wait until they had time to show me to my room between bar customers nothing in the room about wifi codes or

when we asked one of d staff for wifi, we were shown a site where we have to pay