friendly, cheerful and helpful staff, comfortable rooms, spa facilities and lovely restaurant

we came to spend weekend of spa treatment including green apple massage and left relax and very happy

we didn't use the spa facilities this time

spa was lovely

shame the spa wasn t open (renovations i think)

friendly staff, comfortable bed, nice size room and car parking

atmosphere in bar was very

wifi not

plenty of parking

property is located close to bath with plenty of parking

location only 20 minutes from the bath park and ride and bath spa university

only negative was that we were never given a wifi code nor did it feature on any of the in room info that was

breakfast was hot and delicious

pet friendly

the wifi password also didn't seem to be anywhere in the

room was very spacious and the bathtub was lovely for a little spa moment

very small things: no light above bathroom mirror and (my pet hate) cushions on beds - why?

we were welcomed warmly by the guy behind the bar on arrival

wifi not available in bedroom (though it is available in the bar).

wifi was a bit hit & miss

breakfast was of a good quality and staff were very friendly and helpful

amazing bed, brilliant shower, snuggly towels, amazing food at breakfast and dinner

lovely breakfast

great host and wonderful food,especially the breakfast

the check in staff told us nothing about facilities available (wifi etc)

the four poster room with comfy bed was lovely with sloping floors and a large fireplace and there were so many

wonderful fireplaces, good beer, very good supper.

the breakfast is amazing

breakfast lovely too

the staff we encountered at reception, the bar and the young lady in the restaurant were all absolutely delightful

wardrobe and under the bed - if you have asthma approach with caution) -piano at the entrance -parking

didn t like the meal we had at the golf club attatched

no wifi in house -was being installed/upgraded at the

easy access to golf club for

relaxed atmosphere honesty bar brilliant and staff very friendly.

spa had a heating issue which was soon fixed but not in time for us to thoroughly enjoy it

spa was a dream and very relaxing

the room upgrade was beautiful, the spa and treatments were fantastic

the spa was first class and the staff were very freindly

only small point of note was the water temperatures in the spa - too warm in the pool and cold in the jacuzzi

information about bath, places to go, where to eat etc including discounted access to thermae spa which we took

wifi could be better

the golf tips were also appreciated

friendly owners, nicely decorated large room with ensuite, free wifi

room was excellent, spa was a nice size and not too busy at all

they prebooked a session in the spa and evening dinner

everything was lovely about this property. great spa facilities

room 18 absolutely amazing private garden with hot tub then gate straight out to heated pool and spa we had room

spa facilities hit the spot, helping us to relax and fully enjoy the stay

) 15 mins from bath spa uni, so really close for visits

the wifi was unreliable at times, but that's an issue in bath in general!

parking was good

location to bath with parking, lovely atmosphere within and good choice of food in restaurant

great position 10 minute walk from town, comfy bed and great shower, good free wifi

xmas market and bath town and restaurants also therme spa baths, brilliant

walk from bath spa station although is slightly uphill with luggage

touches from chocolates to maps to discount vouchers for bath businesses such as the thermae spa and many

to dislikeud83dude0a, everything was great, spa treatments amazing, lots of shops and the royal crescent was

to bath centre and spa is excellent for walking 15mins to all amenities

the only problem we had was we were told we had a spa bath but it didn t work and there is not a separate

we were lucky enough to have a fab four poster bed and spa bath

welcoming staff,good breakfast and an extra hour in the thamae spa just for staffing at the oldfield

rooms are spacious and beautiful, the spa bath was amazing and so was the breakfast

poster bed was excellent, spa bath was super room size was fantastic along with the decor and quality

only 10mins bus from the bath spa station

i checked in at the droitwich spa holiday inn express the previous evening and was not subjected to any such

is our third stay whilst visiting bath spa and as always we had a comfortable stay

location is a bit far away from bath spa train station, around 15-20 mins walk

10-15 minute walk from bath spa train station

beautifully decorated hotel. good location in bath close to city centre and bath spa university.

bar could do with a bartender as the honesty bar did not work for me

parking onsight was great

staff were amazing, room was great and the breakfast was exceptional

breakfast expensive

value for money for where properly was and the proximity to bath spa university was excellent

nice and close to bath spa uni for dropping off

location also perfect for visiting bath spa uni

parking as great had singer on the evening but in room which was close to bar couldnt hear him

dropped out, room reorganisation was needed prior to visit and we had different dietary needs for breakfast

location a few minutes walk from bath spa and shops, bars & restaurants and about 10minute walk from the train

the jane austen centre was 5mins walk, the roman baths and thermae spa were 3mins walk

liked the closeness to bath spa, and to the spa facilities themselves

chose this hotel because it is located close to the thermae bath spa

awesome breakfast

friendly staff, spa facilities fabulous and a great location

thoroughly good stay, with great pool/spa facilities and great staff. a real winner ud83dude01

and a spotlessly clean spa and pool

the spa was a real highlight , perfect for relaxation and unwinding

good breakfast, nice swimming pool and spa area which the kids and we really enjoyed

the hotel was across the road from bath spa station which was great as we travelled to bath by rail

it is immediately across the street from the bath spa train station, and within one-quarter mile of

ideally situated as opposite bath spa station & close to roman baths, shops, cafes, cinema & restaurants

fab location very near to city centre/our concert venue & bath spa train station (partner has had 2 strokes so

location brilliant, had a spa and visited sally lunns

beautiful nice big clean spa was amazing

the staff were exceptional, the hotel was really clean, lovely spa too

the location is totally central, and the bath and spa services at this hotel are excellent

bed was very comfy, bedroom and bathroom were a great size, also enjoyed using the spa and the hotel bar had

spa was outstanding and treatments were excellent , and location and service were perfect

spa like feel to the place, staff that were the kindest, excellent bed and en-suite, generous and

yard is ideally placed for our visit to the thermal spa just 10 to 15 minutes away

the central location of the hotel allowed us to easily explore bath, use thermae spa and enjoy the vast array

the downstairs lounge/coffee bar had a great drink and snack menu

both the hotel and wine bar are our favourite accommodations

the location couldn't be better, between the fabulous thermae spa and the incredible roman baths

right by the thermae spa and roman baths and all of the shops just around the corner but it is so peaceful and

impeccable location opposite thermae spa and in central bath

wifi works, but it is not always stabil

the bed was very well made, the carpets and floors well cleaned and all the surfaces in the kitchen area,

we attended a wedding at the bath spa and the hotel was very close

central - only 10mins walk to bath spa station

city centre & short walk to the spa friendly staff

short distance to spa and town centre for the market and town centre and train station

location for visiting the thermae spa first thing in the morning to avoid the queues

stayed for 2 nights last month and will be staying again in a few weeks as easy walk to the bath spa and all

the thermae bath spa is a 5 minute walk from the hotel

fantastic located, 3 minutes on foot to bath spa therapy) really satisfied with service, strongly

it was approximately 10 minutes walk from bath spa railway & bus station

introduction online says it's a five minute walk away from bath spa rail station, but it actually takes 10

) the location is 15 minutes walk max to bath spa rail station, a couple of minutes from the abbey, parade

location next to sally lunn’s and close to baths, spa and abbey

room (14) was a good size for 3 mum friends, high ceilings, two sinks in the bathroom lots of space in the main

you are right in the centre of historic bath, roman spa and cathedral are just around the corner, nearby

we tried to move the bed cos need stronger wifi signal

hotel - its been recently refurbished so everything was new and the spa facilities were excellent

the spa at the hotel is amazing, central location, close to everything

nothing - our stay was perfect. we hope to revisit once the spa is ready!

nothing really. i would have used the spa had it had a sauna , pool or steam room

walk from bath spa train station to francis hotel

beautiful grounds and house. the spa facilities are beautiful.

the spa is incredible and it was so relaxing to enjoy the various treatments i booked (my advice is

the spa is a dream

enjoyed the spa and dinner was amazing

lovely room, attentive staff and great spa facilities

would have been nice if there were pool or spa facilities

pro: located a stone throw from bath spa station and a short walk to the main shopping and f&b area

staff, unique rabbit warren of high end boutique eccentricity, really close to station and spa and all the other

is such a convenient location, right between bath spa train station and bath abbey the property is clean quiet

the location from bath spa station was amazing

- nice room - great toiletries from natural spa factory (bath) - central & easy access to the city and the train

is in a prime location being just short walk from bath spa train station and overlooking the pretty bath city

plus only 6 minutes walk from bath spa

the room was beautiful and extremely comfortable, equipped with a luxury spa bath and waterfall shower

however we were going to the spa so not planning to spend any length of time in the rooms

spa pool an added bonus

easy access from bath spa station

bath spa train station is around ten minutes walk

location - hotel just a 10-min walk from bath spa train station and located at bath city centre, so very close

wifi was basically inexistent - 0

the spa was amazing

the spa is very accessible and beautifully put together

everything was exceptional, the service, the rooms, the spa and the food

of most fanatastic experience i ever had, everything including breakfast, spa and services was perfect to

spa was a little smaller than expected, but the overall experience at the hotel was still 10/10

were able to check in - gentleman on the desk found us two ready rooms as we were going to the spa and we were

there need to be more adjoining rooms and perhaps a spa facility onsite.

it is a shame the hotel does not have a small spa or beauty salon

everything was good but i wish sofa was better and comfortable for kids to sleepud83dude1e shower was not draining

there was a notice explaining restricted room service it would have been helpful had it been pointed out

short walk to bath museums and bath spa train station

location is perfect. quick walk to bath spa railway station and the city centre

property in a great location, only a short walk from bath spa train station

location perfect for exploring bath spa & it’s rich roman & georgian

staff, excellent breakfast, nice room, quiet hotel, perfect location (easy to reach the city, but also the avon

roman baths, thermal spa and many more

for someone who prefers to eat midnight it will be good, also they said they shall be adding a spa soon

when we got back from the spa our luggage was in our

henrietta house was an easy walk from the bath spa train station (approx

it was in a lovely, quiet location, within walking distance of bath spa railway station and the guildhall

about 15-minute walk to bath spa station

they advised me how to get to the spa and were generally very polite and

little in the restaurant, room service and breakfast menus for vegetarians

wifi was so-so

minor issue is the absence of a minibar in the rooms, which is helpful when travelling with kids

advised with use of spa but. it made clear it was so far away and at an added cost

my mistake but expected a room with a spa bath

location of hotel superb - easy to get in to the centre of bath, and easy access to bath spa station

comfortable and the staff are very helpful, close to the spa and town center

room was very spacious with beautiful high ceiling and decor

tough to fault - not much availability for spa appointments and the bar closed a little early for us

think it would be great to have a way to add gratuity to your spa treatment

spa and sauna fabulous very impressive fit out with stylish art pieces no expense spared really

the spa was extremely relaxing and top service

we highly recommend afternoon tea at the hotel as well as booking spa services

was fabulous, location perfect for visiting the town ,shopping or the spa and the hotel itself nicely

amazing breakfast

the staff is very friendly and the breakfast is great

very pet friendly and went out of their way to keep us and our dog comfortable.

breakfast did have to be pre-ordered the night before but was cooked fresh when we arrived at our

we usually stay at the bath spa hotel but we weren't using all the facilities so we felt it wasn't good value

however if you are looking for a hotel with 24 hour service, swimming pool and spa this is not for you otherwise

bridge and the weir with a fantastic selection of restaurants and just a 15 minute walk from bath spa station

we did not use the bar and courtyard area, but this looked a very pleasant space

breakfast was delicious and staff excellent

spa was great, with the best bit being the outdoor heated pool with

pillows were not comfortable and the spa massages were not worth the prices as came out feeling like we had just

perfect location amazing hot tub and spa rooms. absolutely perfect.

absolute best thing was the spa (mostly due to the ridiculously comfortable robes

didnt like the spa shutting at 9pm, i wanted to stay there till 10pm

was visiting bath spa uni with daughter, so handy location just being 10 minute drive away

lovely atmosphere in the bar & really helpful receptionist

clean and tidy hotel. good breakfast and nice bar area too.

guests parking which blocked us in on leaving making leaving the car park very stressful

the wifi was good

the spa facilities were good even though being renovated

no kids menu but it is kid friendly

place was spotless, all the luxuries in the room, kettle tv etc, the breakfast was brilliant and wifi also,

just not recommended to anyone for business toilet and shower on the corridor wifi not working no restaurant

wifi login relies on a discontinued cloud service so doesn't work on some devices

a spa would have been the icing on the cake.

a spa would be good, and the gym is a little small, but perfectly functional

if it had a spa it would be perfect! a long walk into town.

there is no spa or swimming pool at the hotel

spa facilities would have been nice.

spa bath didn't work

it was however let down by a non functioning spa bath with a shower that was erratic in temperature

spa bath wouldn't work and was falling to pieces

spa bath did not work

this room had a spa bath but it didn't work

restaurant and bar areas lots of character, stone walls, candle lighting looks very old fashioned

parking is ok if you can get out the front of the inn

parking and when parking one of the locals decided not to wait and almost crashed in to me while

we were fine with parking but it was limited

parking not enough spaces

we paid for spa treatments in our room and had, dined in the restaurant with was excellent and used the pool

were under the impression that there would be an in-house spa treatment facility

pool was lovely but when we went to use it, there was swimming lessons going on for kids

nice stay, kids loved the pool and the adjoining rooms (12 and 12a) worked perfectly for a family of four with

you have all what you need to disconnect with the pool, gym, gin bar and restaurant

we had a delightful room and the staff in both hotel and spa could not have been more helpful

amazing country hotel. great spa facilities

we had very enjoyable spa treatments

the spa was great and good facilities lovely indoor pool, sauna and steam room, plus great outdoor pool

special thanks to rumi at the spa for an excellent massage i ll be back