the desk staff was friendly, the room service meal was excellent, and the waiter was friendly.

our rooms and was accommodating joining rooms request, loved the pool and room service, also the ferry to ny

front desk & room service were excellent, along with superb room amenities

they don t have room service at

also, room service trays were left in the hall for over 48 hours

d freshly pressed orange juice would be

loved the room service

room was overall very clean) -there should be slightly improved food options for in room dining/room service, considering that this is a 5-star hotel

attention given to my puppy, the spacious rooms, the room service was amazing one of the best food and drinks i have had and the location is perfect

food was amazing at the electric lemon and room service for breakfast was excellent

also, seems like the room service to cleanup the room in every alternate day and if you asked them if they can do that

no room service provided, unless it was upon request only..

eaning) if you don t ask for it in advance.

it was an added surprise that the hotel had a bar, restaurant, and room service

they did not have room service

i definitely enjoyed room service.

no room service if you arrive late from airport and bar/restaurant hours could be better

love the rooms they are so beautiful and comfortable and room service is great, i always enjoy myself when i stay here

no robes, no room service,

clean it was everyone was nice call room service everything was very fast and prompt location was great in the middle of everything i

room (301), separate living area, really comfortable bed; helpful check-in staff and good room service; missing second bathrobe replaced in minutes; good car service to newark airport ($99

the lack of room service was also a small issue for me

the daily room service and fresh towels was a plus

it didnt get changed after last guest) and there were no new replacement rolls until we requested room service

room service team threatened me at 11

rooms (i recommend higher floors, it gets quieter above floor #12), amazing location, great room service, helpful (-)the food is horrible. the room service is subpar. (-) the room service menu had excessive prices

fitness center is top notch

breakfast a'la carte was ok, we can't complain, but we would appreciate having a small buffet as

breakfast was delicious but very expensive, we would have preferred a buffet instead of a la carte

facilities were amazing and everything was just so impressive, from the staff to the gym to the breakfast

room service actually cleaned the room and restocked

they had informed that room service was not available due to holidays

only day we asked for room service, the maid forgot to take the dirty linen and our bed only had one bed sheet

a health care box doesn t exist on this hotel and the room service isn t efficient

room service, breakfast area was very small every morning long queue and if we decide to have

the excuse was there was a lot of room service but other tables got food and left when they ordered after us

there was no room service.

two times that i ordered room service, the food was either undercooked, under seasoned or stale

room service did not visit my room at all not even to make my bed.

communication from room service staff was lacking, delay in order and one not received.

i had an experience where room service took away my bag of souvenirs after cleaning post my check-in

you could order room service per information in our room

room service is very poor

room service was outstanding and the parking could not have been easier.

room service daily and staff was nice

room service was poor

it also might've been nice to have a bathtub and room service, but all of the positives of the hotel more than made up for this

no room service due to covid and no breakfast

unfortunately, i didn't know that there was room service which i generally like when i am away.

good location!friendly staff,everyday room service

room service responded in ten

oom service close to early

having daily room service

the bed wasn t very comfortable at all. i also had wished there was room service.

drinks at the bar were not at the best quality =

room service only once a week

room service is provide once a week, although towels and supplies can be changed at any time

once weekly)

en though we asked for clean towels as the room was quite damp and

wish they would do cleaning and room service without having to ask

room service was not available due to covid

absolutely no room service without having to call front desk!

room service

customer service, no daily room service

room service, no drinking water, rooms not cleaned during the entire stay, staff are very rude &

staff was very friendly; however room service was very slow

view out window of factories, wish there was breakfast or room service, but not a big deal

lack of room service

i felt silly having to call room service for a fresh towel so late at night

the customer service was the best ever and it was clean with room service everyday !

the downside, room service only comes every three days

a few times i encountered the room service employees in the afternoon, cleaning the room, which is great but i think the room

from the reservation, to the front desk, to the room service

the room service can be better

good location, excellent room service and excellent staff

the phone in the room to call the room service and lobby did not work

comfortable bed, and great room service.

i had some fuss about the room service withholding that a didn't use, well, was fixed but more clarity avoids

room service

room service was also poorly done i asked for hair dryer thrice in two days to no avail

room service was a little slow and i didn t love the food when it arrived, but maybe i made a bad

the views were amazing and romantic and the room service was divine

fabulous staff, great room service!

room service service check in & out fast and friendly amazing gym views everything is

room service menu options were limited and pricey

also, there could be more options on the room service menu

was nice having the restaurant downstairs although we did order room service from them one night and it took forever to get our food, well over an hour

room service and the in-house restaurant had limited to no vegan/vegetarian options

jasmine was a great help! room was great. room service was amazing! we had a great time!

room service was priced fairly and the food was delicious

when asked for something from room service, they asked my niece to come down to the reception to collect it

the room service food was great

room service staff are so helpful and always smiling

room service wasn't daily

room service was to a very high standard

no room service

complementary waters were a first and the room service was very nice as well

no room service - a negative. the neighborhood was a bit sketchy after dark.

,smiling helpful professional staff from bellman to check out to housekeeping and room service, they went above and beyond especially added in my recovery and restoration time from

v) and there wasn t room service.

beat the location for transportation, staff is always helpful , and room service was fantastic

room service although its good but needed to be better

placed an order for room service the first night i arrived

water or coffee facilities in the room and also no room service

staff was amazing , close distance to everything , room service was perfect , coldest air and best water pressure i have ever had

be on foot, staff were polite and helpful when i asked to be moved to a room with a better view, room service was very polite and provided necessary replacements(towels, etc) (+) - perfect room service cheeseburger (+) good room service menu (+)location is very convenient. very helpful staff. clean and responsive room service (+) room service is great when you go to the lobby and ask for items (+) great and helpful staff, very clean rooms with daily room service, and at a really good price (-)almost no facilities and no reception there s no room service no coffee shop on site (-) room service is not available for breakfast, lunch or dinner (+)breakfast, room service (+)was amazing and room service was always there whenever needed :) got a good room with morning sunlight as well -

great value, excellent location and gym!

i also liked that the gym was open and there was a place to print out some paperwork

staff very polite and allowed a late check out

nice location in prime area with gym prefer high floor city view

staff view location room service

the room service is basically a repeat of their menus

our room service attendant was excellent

no restaurant

ordered room service and was was a little disappointing - no knife or fork was provided and had to call

no room service

clean, had all the toiletries one needs, and room service was great

excellent location, room service and rooftop bar!

beds, big, spacious rooms, decent gym, decent room service options

room service stopped a little early for my tastes and no free bottles of water in the room

room service menu features a half dozen restaurants, each time we checked there were different

disappointed that they no longer offer room service which they did previously.

room service would have been good.

i got a bottle of coke delivered from room service that was warm.

they do have room service

we ordered breakfast through room service (delicious) the morning we were leaving (+)location, professional friendly staff, delicious room service and clean comfortable (-)no room service on sunday available but i'm being picky (-)the room service prices were a bit extravagant (+)staff are very friendly. room service bell desk all are very friendly!! (-)no food no room service (-)room service prices were outrageous but at the same we were central ny (+) breakfast was very good as well as the room service (+)the room service team was very nice and accommodating.

flexibility for early check in

be honest i think wifi should be password protected but free with a stay of two nights or more

early check in was possible at 12 am,

gym is temporarily located in a conference room in the basement right now so limited.

room service intermittent, toilet roll not always left and had to go in search of towels quite

didn't like that there was no room service, but we made do with the options that were close by

wasn t sure how to navigate trash in the room since there s no room service

no room service or parking

the restaurant closed at 10pm and no 24hr room service.

for in-room services was overall very slow

room service meal was cold, and there were some stains on the sheets that only weirded me out a

toasty warm; you can choose to bake or freeze in your room because of the sharp climate controls; room service dining is tasty and unbelievably prompt

not enough seating in cafe no room service available

a room service cart with leftover food had not been removed

) creature-comforts like events magazines, little soap bottles, or room service

would love room service or to let delivery services deliver to room.

no room service

room service people just cleaned the basics in the bathroom and room in general

no room service... no coffee shop....

clean, close proximity to penn station, room service was good

the bed and pillow not comfortable for me. also, no room service. not good!

room service was quick and delicious

i ordered the room service, it was super fast and the food was delicious

delicious banana pancakes from room service

room service food over priced and poor selection.

didn t get room service

*there was no room service

accommodating, but no room service

room service is very poor

we told the staff we prefer no room service during the couple days we stayed, however they came by every day

no room service or restaurant in the hotel but understand because of the covid

no room service or any type of food available really

near transportation 1 min walk to bus stop to ny super clean room service

loved that the parking was covered and it was free

we ordered room service and a bottle of water was 7 dollars

room service is not available

room service served on disposable containers.

only issue we had was we ordered room service the first night we arrived after a long day of flying and we waited and waited and

room service / dine-in ended at 10 but was supposed to end at 11 pm