communication from room service staff was lacking, delay in order and one not received.

there was no room service.

their slogan whatever whenever obviously doesn t apply to room service requests

room service did not visit my room at all not even to make my bed.

two times that i ordered room service, the food was either undercooked, under seasoned or stale

no room service. no menu for resturant on property online.

great staff. i like the fact they called out to see if the room service appropriately fine.

also we did not get room service between the two nights, we arrived late the second night so did not ask

our rooms and was accommodating joining rooms request, loved the pool and room service, also the ferry to ny

also, the restaurant that serves their breakfast/ room service was not up and running at their posted time

st french toast i ve ever had) room service for dinner

room service service check in & out fast and friendly amazing gym views everything is

lunch at the standard grill

room service menu options were limited and pricey

breakfast ,room service , hudson views , personnel, modern area, bars

they do have room service

i wanted chocolate from front desk to take to room but rule is to order from room service.

room service menu features a half dozen restaurants, each time we checked there were different

room service a bit inconsistent

no coffee maker in room and no room service

no room service after 10:30, however they happily allowed uber eats delivery, so not that big a

room service not at the level of the hotel: super expensive, cheap presentation and not that

excellent location, room service and rooftop bar!

clean, had all the toiletries one needs, and room service was great

room service stopped a little early for my tastes and no free bottles of water in the room

the room service is basically a repeat of their menus

room service) available until 5 pm, so if you were going to spend the day in the room, buy your

breakfast room service and a more varied breakfast would be nice.

no restaurant

also i wish that the room service wasn't only from tao because i don't want asian food every day

room service for dinner

room was overall very clean) -there should be slightly improved food options for in room dining/room service, considering that this is a 5-star hotel

a detail but they make you pay a delivery fee of 10$ for the room service, which is a bit exaggerated

food was amazing at the electric lemon and room service for breakfast was excellent

room service

bed was comfortable and the kitchenette was well equipped

the little kitchen was convenient for making morning coffee and evening tea

wifi slow in peak hours, locks a bit tricky and not quite solid enough to be in the city

we stayed in the bishop suite which was perfect for a longish stay as it had a separate lounge, kitchen and sleeping area so you could relax at the end of day of sight seeing

each room has its own kitchen and the upper rooms are very comfortable

no room service - had to go downstairs for toothpaste in the morning

comfy beds, clean room, decent room service, kind personnel

ich

expecting to have room service but none was available

no room service but they did provide menues and suggestions where ro ordee from.

rooms (i recommend higher floors, it gets quieter above floor #12), amazing location, great room service, helpful (-)the food is horrible. the room service is subpar. (-) the room service menu had excessive prices

facilities were amazing and everything was just so impressive, from the staff to the gym to the breakfast

breakfast was ok

best coffee right in the hotel and a really cool bar on the 4th floor (did not know you could request a fridge until the end of our stay) as we took items out of mini bar to store our refrigerated goods (if you move the items, it is automatically charged to your (+) on top of that, the bar serves some really nice us wines by the glass, and the city view from the room was just great

breakfast a'la carte was ok, we can't complain, but we would appreciate having a small buffet as

lack of room service

love the rooms they are so beautiful and comfortable and room service is great, i always enjoy myself when i stay here

no robes, no room service,

room service is very slow, we asked towels and garbage changed for the day

days in a row, returning to our room from being out all day, room service/cleaner had not been so we had no replen on the coffee etc or fresh towels

the late night room service.

wish there was room service option. carpet could ve been cleaner.

no room service

they did not have room service

also, seems like the room service to cleanup the room in every alternate day and if you asked them if they can do that

patrick at the front desk was helpful and pleasant. room service was good.

it would be nice to have room service.

bed was super comfortable, and the room service

could offer room service from restaurant thats located in the hotel, should have menus in room for customers

and my new wife came in late after our wedding and were hoping for room service but it had closed early

no room service

there was really no room service

the perfect location comfortable bedroom for a family good room service price

hotel did not have room service and my sister and i drink a lot of coffee they have a keurig machine but only 3

room service is very poor

room service is not as fast as it could be

nice sized rooms, room service if you want it, nice staff who will bring items up if needed like towels or toilet

they have room service from a restaurant close by and it was quick and delish and not expensive

they offered free water to guests but couldn t bring it up to the room, even though they offer room service

on trend rooms. room service. overall great stay.

there didn t appear to be room service or food options available at the hotel though, i should

room service leaves a lot to be desired

they have room service but for now the kitchen is in renovation

due to covid restrictions, there was no room service

nice cafe/restaurant and room service

room service was poor

room service

it also might've been nice to have a bathtub and room service, but all of the positives of the hotel more than made up for this

good location!friendly staff,everyday room service

we ordered room service for breakfast, it was delivered within 25 mins and everything was hot and fresh

the room service meal i ordered (lobster tagliatelle) was perhaps the best dinner i had during my 5-day (+)amazing, the room decor was stunning, the beds were like soft clouds, the bathroom was gorgeous, room service was swift, the lobby was exquisite, the location was fabulous, and the (+)although the hotel doesn t have room service, he suggested a mint tea with honey and promptly brought it to my room, exceptional (-)room service once and it never came (-)room service is a little overpriced. (+) restaurant was very good and room service was lightning fast (-) other than that, room service and everything else great (-)have 24 hour room service, except the night i wanted it (-) the other was one night i couldn't get through to room service (-)of accommodation i expect coffee to be available in the morning without having to pay $27 for room service (pot of coffee) or $4 plus in the restaurant for a small paper cup of coffee to-go (as

the daily credit offered for the restaurant/bar and mini-bar was a nice surprise

bar and restaurant area are delightfully chic

was art deco beautifully decorated helpful staff, good bar great restaurant great place to unwind in the

a couple staying on one side and they always woke me up talking, and then on the other side some kids were in the room, screaming the whole time they were conscious so that wasn't enjoyable at all

jasmine was a great help! room was great. room service was amazing! we had a great time!

room service was quick and tasty

also, there could be more options on the room service menu

room service and the in-house restaurant had limited to no vegan/vegetarian options

room service don't replenish daily items without missing items

really honestly have no complaints other than no room service and there as also no one available to take bags to your room which would have been

water or coffee facilities in the room and also no room service

placed an order for room service the first night i arrived

room service although its good but needed to be better

i had the “do not disturb” sign on my door, the hotel employees still knocked on my door for room service or questions on my check-out time, i even had a very annoying incident where room

maybe just offer room service options for late-night menu

no room service

mean food delivery from the restaurant), and the phone doesn't work between rooms,

room service coffee was terrible and it was an ordeal trying to order breakfast.

room service could be better

room service didn t have a great variety to choose from for such a long stay it would have been

room service was very expensive for what we received and is slow

breakfast room service was such a treat

breakfast included in tariff and no serving of alcohol late at night either at the restaurant or room

room service didn't provide any new coffee capsule in the last 2 days

room service was tip top, remaking my bed and replacing used towels

room service is nice and polite.

very late room service - never before 16 h

we liked the bed and the room service

there is room service every day

back to the room around 5 after having been gone all day, room service hadn t come

should be more clear about the restaurant, no room service.

staff was very friendly; however room service was very slow

lack of room service

view out window of factories, wish there was breakfast or room service, but not a big deal

room service food from the restaurant was lovely and staff were super friendly

unfortunately room service ended at 4pm which was not ideal but ok

the room service and breakfast was awesome.

ordering room service was a disaster

room service only at dinner

room service prices with delivery free & tip were excessive

the room service staff did an excellent job

wifi ok room service if

great room service

they have a nice bar, room service, vending machines, ice

room (301), separate living area, really comfortable bed; helpful check-in staff and good room service; missing second bathrobe replaced in minutes; good car service to newark airport ($99

room service team threatened me at 11

loud, could not sleep windows to the common lobby, so could not open it, was dark no breakfast or room service no tea, or coffee in the

it didnt get changed after last guest) and there were no new replacement rolls until we requested room service

free wi-fi in rooms worked great and room service was consistent

there is no daily room service

room service order was incorrect

staff were great, room cleaned, room service everyday!

blackout curtains had a hole in our room that we improv fixed on our own and one of the days room service wasnt done past 5pm

ssing items) and the food was not very good, especially for the

room service was a bit pricey. 10 for oj is a little ridiculous.

though they offered to send

the breakfast, as well as room service

the breakfast room service on thanksgiving was poor - an hour late

room service knocked twice before the check out time to check whether we had left or not.

room service for bedding towels, etc

room service was over at 11

bathroom was too small, would love room service and few more amenities.

room service every 3 days. needed more regularly

room service frequency should be improved to daily or every two days without having the need to

the room service can be better

from the reservation, to the front desk, to the room service

a few times i encountered the room service employees in the afternoon, cleaning the room, which is great but i think the room

the downside, room service only comes every three days

we had problems with room service

not room service every day. very old towels some broken.

but, the biggest issue we encountered was the cleanliness of the room, as our requests for room service went unfulfilled

no room service - room could have been a bit cleaner

phone in room didn't work to call room service to request more towels.

no complimentary breakfast or am room service

you have to ask for room service and we were not informed about this during check-in

not room service

as room prepped for two people on arrival and each day by room service

was no room service or food after 5:00pm so if you needed anything from the kitchen you had to go out

house cleaning stuff did not provide new cups and soap after cleaning room service

needs to check after room service

perfect location, very good room service.

one ever answered the room service phone and there was no information whatsoever about room service in the room

good room service breakfast

the room service was attentive and kept the room tidy

room service only once a week

no having room service every day

it s a suite, there is not a daily room service

room service is provide once a week, although towels and supplies can be changed at any time

we've been notified the there is no room service, but it's was ok because all we need is new towels and they provided it by demand

room service

no room service unless asked and then took until 5pm to do simple drop off of towels

room service, no drinking water, rooms not cleaned during the entire stay, staff are very rude &

absolutely no room service without having to call front desk!

moreover, during the entire duration of our stay, room service never made our bed

stylish room and great room service and house keeping

no room service ;)

the sheets were kinda dirty and room service didn t come by everyday

con is the rooms were super small and no room service that i was aware of

did get room service

also would have liked breakfast to be a room service

usekeeping) and having to ring down to reception on a daily basis for basic items

having daily room service

location of the hotel, room service

oom service close to early

comfortable bed, and great room service.

the staff were very kind, friendly and helpful and whenever i asked for more coffee or room service, they met my expectations

the phone in the room to call the room service and lobby did not work

room service was also poorly done i asked for hair dryer thrice in two days to no avail

there was no room service available.

took almost an hour to get room service breakfast, but food was good and coffee was hot

delicious banana pancakes from room service

clean, close proximity to penn station, room service was good

the bed and pillow not comfortable for me. also, no room service. not good!

amazing from staff to the bar to the food up to the room service, i would come back one day if i could

when asked for something from room service, they asked my niece to come down to the reception to collect it

room service wasn't daily

room service staff are so helpful and always smiling

the room service food was great

room service and cleanliness

the long wait for my room service , i only ordered a side and it took over an hour

no room service, on site gym, or laundry service

we also didn t have room service that i m aware of

2) wish they had room service

don t do room service!!

amazing rooms and spa and gym. lovely staff. good location

the gym

have stayed in this hotel several times we enjoy the spa the cleanliness the staff is attentive and

amazing rooms and spa and gym. lovely staff. good location

the rooftop bar, for hotel guests only, was absolutely beautiful

the room service was quick the location the staff were friendly

helpful staff offering complimentary perks in exchange for room service turn down option - green hotel : ) excellent value breakfast in the

friendly staff, good location, daily room service.

no room service or room cleaning during the whole stay

kids thoroughly enjoyed the complimentary breakfast as they had plenty to choose from

be on foot, staff were polite and helpful when i asked to be moved to a room with a better view, room service was very polite and provided necessary replacements(towels, etc) (+) - perfect room service cheeseburger (+) good room service menu (+)location is very convenient. very helpful staff. clean and responsive room service (+) room service is great when you go to the lobby and ask for items (+) great and helpful staff, very clean rooms with daily room service, and at a really good price (-)almost no facilities and no reception there s no room service no coffee shop on site (-) room service is not available for breakfast, lunch or dinner (+)breakfast, room service (+)was amazing and room service was always there whenever needed :) got a good room with morning sunlight as well -

no free breakfast

lots of restaurants and shops around, has a bar that serves lovely food and staff so friendly

nice location in prime area with gym prefer high floor city view

gave us an early check in and late check out

room service was so quick whenever we needed extra items

the room service open the door without permission

the view from the room windows were breath talking and room service was super quick at all times

room service unnecessarily expensive with additional charges

also would be nice if mixed cocktails were sent in room service