old hacienda has been carefully modernised with attractive modern touches, including a stunning pool

the rooms were comfortable, the pool was lovely and the setting was beautiful

the pool

nice pool

marvelous swimming-pool

pool area is so relaxing and beautiful, big enough for several groups and we enjoyed food and drink

maybe the pool can be a bit cleaner

wifi was a bit spotty and couldn't always maintain a connection

parking area is a little small if you come to a rental car and you will have to park behind other

all facilities makes it a perfect hotel - garden area, pool, ac, wifi, parking and simple breakfast included

weak wifi and a little bit outside of the center of town

very peaceful, lovely pool, nice staff

there is a parking inside

we loved the pool - simple but enough for our kids.very friednly hosts.

parking place inside the hacienda, good breakfast

the garden and pool are delightful with beautifully maintained plants and shrubs

everything was amazing especially the parking and the location

secure parking, great llocation, attentive owners with obvious pride in their facility

colonial interiors, parking, great location, big rooms

there is a decent sized swimming pool, and a huge roof terrace with tables and chairs with great views of the square and convent

at the heart of the golden city with parking facilities

the parking area is fair sized and easy to access

was very busy with a number of tour buses so it was difficult at breakfast time since we were on a schedule

property very clean, comfortable beds and bedding, nice breakfast buffett, quiet location.

room was clean and beds very comfortable and good breakfast, nice touch coffee, and cookies at the lobby

breakfast

actually had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

i also liked the room service and the kitchenette

that day the room service wasn t available

a/c in the halls, room service was good, but dinner was lame

i also enjoyed the pool and the room service

too small and the outlets and wifi didn t work

ut we didn't use)

free parking

it has a gym and small pool

very strange breakfast deal

was a full breakfast menu and all of the food i tried was delicious

the breakfast which was included was delicious

nice bar and restaurant, warm and professional staff

the breakfast is delicious and the breakfast room is beautiful

i had a room with a beautiful terrace, breakfast was fantastic

the breakfast was not the best.

5 minutes away from the park though not many things in the seas no bar the room terrace can do with a bit of

pool is still fresh beside the super hot weather which is nice in the afternoon when you need to

spacious room for three adults, very good

the hotel has a restaurant, room service is also available

excellent customer services from the front desk to the room service

i really wish they had a coffee maker, in the room. but room service was efficient.

secure parking onsite

the room was spacious and clean, parking was actually easier than we expected.

good location, near paseo montejo ample parking lot friendly staff

it was ok for a 2 day stay. parking spot

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

very polite staff, parking area seemed secure.

not may food outlets nearby. sadly the wifi was intermittent. we all need wifi these days

great staff. safe area. nice pool. relaxing. highly recommend!

didn't like that the smoking area was out back in the parking lot with no cover for the rain or a place to sit and relax

wifi was slow. paying for water. there was no bar or restaurant.

comfortable rooms and the pool

room service every day, cleans everything

we were able to drop off our laundry, which was cleaned for us overnight

super clean and awesome daily free breakfast

lovely breakfast and the bar at reception was great for a few drinks in the evening.

information of the town, plus the interesting events of that day room: very nicely decorated breakfast: very good

lecanda is an adults-only oasis in the center of merida

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

good bar service with cocktails

we loved having a bit of time around the pool to read in the late afternoon

perfect set up. pool, rooms and breakfast area

room service was prompt and good value

rst room was leaking from the ceiling and the second one, need 10min to have hot water) - room service food is not so good - in a shopping center, so not

excellent covid precautions...touch less room service and very helpful and friendly staff.

old

room service shall be improved

there was no drinking water provided, and the room service told me they only serve quesadillas, not even a local dish, no other food

didn't seem to do an evening meal apart from room service, but gave great recommendations for eating out

room service was good

room service is good and prices affordable

room service was fair. cleaning girl was doing her best.

staff support from concierge

good food for room service and the italian restaurant was delicious and great value for money

a lot of burnt bulbs in room, machine ices out of order and the room service is extremely low comparing to another hyatts across the globe

and communication during my stay very bad facilities, lack of hot water at night slow room service

cludes luggage at the street level) to front desk to room service to the beautiful room i stayed in +++ delicious in-house restaurants and bakery

woke up many nights to watch the stars by the pool

amazing staff amazing breakfast super clean beautiful place

the breakfast was delightful and the staff was extremely helpful in contacting and arranging for a tour

parking is off site,

like queens, the service is impeccable, the hotel is amazingly clean and smells delicious, the breakfast - wow

is a very old property which has a very relaxed service: for instance one day my room service appeared at 7 pm; another day i did not get the wake-up call and so on

hotel is beautiful, has elevators, room service, and staff was always very helpful

restaurant on the premises makes a very blunt food - so room service was a waste.

room was comfortable and breakfast had great variety

the hotel offers parking, beautiful rooms for meetings and events, an outdoor swimming pool and sun deck, billiards

plenty of hot water. we did not have breakfast.

there was not breakfast

there is a roof top pool

nothing

the rooftop pool was beautiful and a perfect, relaxing escape

location is great! everything is new and clean. wifi is good as well.

our room was number 8 by the pool

they made us a fruit breakfast to take out at 5

the pre purchased breakfast did not include the whole menu.

staff was very helpful, they opened the restaurant 10 early so we could have breakfast before our flight, and fixed the tv

limited breakfast options if this is included in your price, unless you want to pay more

breakfast, it is not enough, so you have to order additional items.

location good staff friendly and once they made an error on room service corrected immediately.

last room service was a great touch added to serve its clientele

room service did great going back and forth plenty of times because they would give them

room service guys were great too

but the building, elevators, pool, room services are old and slow

we thought expensive especially as breakfast not

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious homemade bread and jam

wonderful. great fun for the kids. lovely place. very comfortable suites.

wonderful. great fun for the kids. lovely place. very comfortable suites.

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo de

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

which was very good

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super informative about mezcal and tequila and made delicious cocktails

if i had to mention something it was the pool service could have been quicker

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

swimming pool is tiny. restaurant limited

nice breakfast

there is a store and coffee bar as well in it and even has a pool in the center of the city

not much really, they even have parking included one block down the road.

only two chairs at swimming pool which limited how many could use it

breakfast was wonderful--raoul, our waiter, was exceptional

building, garden, the breakfast, the friendly staff

breakfast was delicious and always served

staff, breakfast, location, facilities

breakfast was good

the rooms were great, room service delicious and the staff very attentive

the phone in room was not working so we couldn t request room service particularly at night time

service and facilities were exceptional, great room service and the food at the restaurant was great as well

breakfast although a little expensive

breakfast was amazing nice variety of local dishes and american dishes buffet always full great

pool was gorgeous, our room was comfortable and clean, the restaurant has great food and the staff

the rooftop pool and the restaurant was really really good

the walkway to the pool was wooden slats which weren't fixed down properly

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

after a very tiring

the included breakfast was too little and the price is a little high

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

great homemaid breakfast, we recommand this hotel at all

the lady that received us was absolutely wonderful and cooked really good breakfast

location, staff were superb, delicious breakfast and nice decor

the restaurant food was good and the breakfast was filling

the breakfast is excellent

we had an early check in and mariela was wonderful in helping us.

themed rooms with wall art in every room, great location, parking available, good wifi.

the toasts they gave us at breakfast were a bit hard a couple of times

spacious room, clean, room service.

room was initially clean, but then room service was horrible

room service

room service was terrible

restaurant and room service could be improved, most of the food we tried to order was not available and the food