actually had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

staff so friendly and helpful. good tv and beds comfy. centrally located. nice pool.

amenities like pool and parking.

tv did not work. wifi signal is week.

no wifi in the room

pool and parking always clean and well illuminated

place is really nice and comfortable with a small but confortable pool and separate children pool

on the ground floor there's a bar with an honor system

breakfast was freshly prepared hot food with orange juice , fruits sectional of choice was

pool is still fresh beside the super hot weather which is nice in the afternoon when you need to

hotel are: 1) the personal on the weekends are only half day 2) doesn t have a restaurant or a bar at the hotel, only they prepare a buffet breakfast with few options

room service every day, cleans everything

be aware that the complimentary breakfast is only a

and the fresh squeezed juices at breakfast and homemade mango marmalade were exceptional

the owner and his wife couldn't have been more helpful, receiving amazon packages, giving info, laundry, making phone calls on my behalf, offering drinks, you name it - every need was met

so lovely to make sure the shoes we had left out in the sun were put back in the room and get our laundry upstairs so we don't need to go looking for it

i also enjoyed the pool and the room service

too small and the outlets and wifi didn t work

ut we didn't use)

free parking

it has a gym and small pool

hotel is beautiful, has elevators, room service, and staff was always very helpful

is a very old property which has a very relaxed service: for instance one day my room service appeared at 7 pm; another day i did not get the wake-up call and so on

restaurant on the premises makes a very blunt food - so room service was a waste.

the kids enjoyed the pool and the adults enjoyed the lounging area

during breakfast and bar was outstanding excellent

woke up many nights to watch the stars by the pool

the walls are a bit thin. you can hear people outside the pool area

we chose it for the parking, which is a block away

the pool is chilled and very relaxing

like queens, the service is impeccable, the hotel is amazingly clean and smells delicious, the breakfast - wow

we loved having a bit of time around the pool to read in the late afternoon

perfect set up. pool, rooms and breakfast area

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

beautiful hotel. stunning pool.

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day, and the entire intimate patio offered various areas to

good location, near paseo montejo ample parking lot friendly staff

very polite staff, parking area seemed secure.

it was ok for a 2 day stay. parking spot

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

if i had to mention something it was the pool service could have been quicker

will try those next time we come back)

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

which was very good

huge room and bathroom, very clean. nice stuff, quiet place. good wifi. a/c in room

there is a roof top pool

to reconnect to wifi after each use

ybe just clean the pool from all the little bugs..)

pool could have been cleaner and there were renovation works we weren t told about

breakfast, it is not enough, so you have to order additional items.

limited breakfast options if this is included in your price, unless you want to pay more

has plenty of space in the parking area

the hotel offered a good breakfast with a few pages menu, however, although we had the breakfast included in our booking, we

breakfast could have been better. too cold in communal areas - air con way too strong.

good continental breakfast included

easy parking

parking was more convenient but staff willing to step up to help

nice breakfast

there is a store and coffee bar as well in it and even has a pool in the center of the city

room service was good

room service was fair. cleaning girl was doing her best.

didn't seem to do an evening meal apart from room service, but gave great recommendations for eating out

room service is good and prices affordable

there was no drinking water provided, and the room service told me they only serve quesadillas, not even a local dish, no other food

breakfast has very limited options. pool needs cleaning.

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious homemade bread and jam

we thought expensive especially as breakfast not

wonderful. great fun for the kids. lovely place. very comfortable suites.

i am vegan and they prepared a special breakfast for me that was outstanding

wifi didn t work in the room

wifi was hit and miss with a terrible connection most times

awesome service. great location. good value. secure parking.

private parking shared with the hotel nearby

weak wifi connection in my room. there was no coffee maker in my room.

great location near everything, parking, clean

good location and really helpful staff with descent wifi for a hotel. let us store our luggage.

central hotel to explore the city center, parking in the nearby garage included in the price, friendly

fantastic hotel, i liked the swimming pool and the rooms

amazing location, big king bed, hot water, good wifi

the hotel has a restaurant, room service is also available

excellent customer services from the front desk to the room service

i really wish they had a coffee maker, in the room. but room service was efficient.

the staff were fab, good wifi connection

wifi was sketchy

pool is more a dunk bath. it's very refreshing, though.

although as mentioned in other comments, the pool is just a pod with some water

the swim pool is rather a 2m pond, haven t seen anyone inside

the big windown facing a balcony and overlooking the little pool. #23

the pool wasn t too inviting and was out of commission during our stay.

parking situation, rude parking lot guards

the breakfast

location. staff. pool. breakfast

was bit deteriorated, the kids play room was bit old, broken chair. but the pool are was good.

they advertised a bar but it was closed for renovations

the same restaurant also provides room service during the day

a nespresso coffee or tea machine in the room but the small restaurant does provide poolside or room service

we used the paid private parking at the hotel for our rental car, which was convenient, and used room service from the attached restaurant a couple of times--also nice

the pool area was quiet and comfortable & manager let us stay a couple ours after check out before we

the room assigned to us was spacious and we really enjoyed the pool

eakfast time, wi-if password, room service - you name it)

room service was prompt, the lime mojitos were fantastic, sipping in the evenings by the pool, or

the food is not good and there is not room service

was, overall it felt like interrogation to find out basic things

wifi connectivity but it didn't bother me too much since i didn't come there to work or watch

breakfast was delicious and always served

building, garden, the breakfast, the friendly staff

the cute little pool was nice

breakfast was wonderful--raoul, our waiter, was exceptional

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

room service was nice when i had to stay in my room

windowless rooms - no room service and very little service as so few staff in general

delay in room service and the valet parking was complex but that was due to the light event in the city

equently walked up/down 50 steps

breakfast great

we also were able to order room service by 2 am and the food was absolutely amazing

good food for room service and the italian restaurant was delicious and great value for money

staff support from concierge

cludes luggage at the street level) to front desk to room service to the beautiful room i stayed in +++ delicious in-house restaurants and bakery

a lot of burnt bulbs in room, machine ices out of order and the room service is extremely low comparing to another hyatts across the globe

room service shall be improved

the room service, the yummy food, and the luxurious bedding.

old

the bed was so comfortable and very easy instructions to get room service

rst room was leaking from the ceiling and the second one, need 10min to have hot water) - room service food is not so good - in a shopping center, so not

dedicated parking 50m

t too loud but enough to prevent you from sleeping if you are sensible to noise)

non-street, secure parking in such a central location was a big plus

auto parking is free in a secured parking lot nearby

great location, close to lots of restaurants and bars

room service was also really on point and consistent

wifi

perfectly located in the city center of merida with cute little patio and a small pool.

wifi is not very good

style hotel, wonderful staff present on the floor, wifi didn t work in my room, but was fully available & fast just outside my door in a cozy

quiet despite being in the city centre and the pool was fabulous

parking is a block away, not right at the hotel

wifi was good

turday), they played extremely loud, fast

there is a pool which is great after a day of exploring merida

location good staff friendly and once they made an error on room service corrected immediately.

room service guys were great too

last room service was a great touch added to serve its clientele

and the room service is too slow

room service did great going back and forth plenty of times because they would give them

they dont have room service

restaurant and room service could be improved, most of the food we tried to order was not available and the food

room service from the restaurant was quick

room service, quality of preparation of food, friendly staff.

room was initially clean, but then room service was horrible

pool didn t have lights in the water like in the last picture of the ad and the wifi was only good if you were near the reception desk/cafeteria

wifi was not stable at all

location helpful staffs strong, fast, and stable wifi nice internal common seating

water was a bit unpredictable, wifi didn t work well in the room but was fine in the reception which has comfy chairs to sit on

family and i stayed for a month and did not have really any bad experience to speak of other than wifi issues which would drop signal every once in a while

no kitchen, no room service

no breakfast , old bathroom , room service

p eople in pool drinking beer a loud music late night

the pool was great for a quick cool down

location - spacious rooms

must have been a mix up, because we requested a packed breakfast since we had to leave by 6 am and would have a five hour bus ride to cancun

the toasts they gave us at breakfast were a bit hard a couple of times

themed rooms with wall art in every room, great location, parking available, good wifi.

the breakfast is excellent

included breakfast had lovely fresh fruit, small amounts of granola and yoghurt, coffee/tea, which made it a

great design, soothing space, super pool area

the rooms were great, room service delicious and the staff very attentive

service and facilities were exceptional, great room service and the food at the restaurant was great as well

the phone in room was not working so we couldn t request room service particularly at night time

the breakfast was great too

beautiful hotel with friendly staff and perfect location and free parking