old hacienda has been carefully modernised with attractive modern touches, including a stunning pool

the rooms were comfortable, the pool was lovely and the setting was beautiful

the pool

clean room at a fair price - breakfast included

breakfast

i had no chance to try // i was staying 6th floor no wifi reception at

room was clean and beds very comfortable and good breakfast, nice touch coffee, and cookies at the lobby

the breakfast was good. due to you did not have to pay extra for it

that day the room service wasn t available

a/c in the halls, room service was good, but dinner was lame

i also liked the room service and the kitchenette

e minibar is limited) to your suite as well, which we did

you can order room service and wine

r room service) was not only tepid but 15 minutes after finishing it, it was out of my body

allergies, after 9 nights eating out in the region, the meal i ordered from the restaurant

e only

the pool needs a railing for older adult access and exit

free breakfast was standard continental

pool, very clean & friendly staff

breakfast was basic as they told me when arriving

came in a big group, several families with lots of kids

actually had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

exelent breakfast. spacious rooms.

guys, you should clean the swimming pool, seriously !

breakfast area was way too cold.

location was great! closed to everything. very comfortable and clean. breakfast was awesome!

nothing to complain. breakfast can be better

very strange breakfast deal

the choice and quality of breakfast is second to none

the breakfast is delicious and the breakfast room is beautiful

nice bar and restaurant, warm and professional staff

the breakfast which was included was delicious

the hotel has a restaurant, room service is also available

i really wish they had a coffee maker, in the room. but room service was efficient.

excellent customer services from the front desk to the room service

parking lot very small and on a rush to get a spot.

great location. wonderful staff. good breakfast. lots of parking. all at a reasonable price.

i also enjoyed the pool and the room service

we really enjoyed morning breakfast and swimming in the pool

it has a gym and small pool

excellent hotel, staff, rooms and the swimming pool

restaurant is very nice, i like that it also has a gym, besides the hotel, it doesn't look that good, but inside it is very

plenty of hot water. we did not have breakfast.

there was not breakfast

it was ok for a 2 day stay. parking spot

good location, near paseo montejo ample parking lot friendly staff

very polite staff, parking area seemed secure.

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

the bed was so comfortable and very easy instructions to get room service

old

the room service, the yummy food, and the luxurious bedding.

room service shall be improved

the food from room service

cludes luggage at the street level) to front desk to room service to the beautiful room i stayed in +++ delicious in-house restaurants and bakery

staff support from concierge

we also were able to order room service by 2 am and the food was absolutely amazing

a lot of burnt bulbs in room, machine ices out of order and the room service is extremely low comparing to another hyatts across the globe

good food for room service and the italian restaurant was delicious and great value for money

breakfast was a very delicious way to start the day

the lady that received us was absolutely wonderful and cooked really good breakfast

the included breakfast was too little and the price is a little high

location, staff were superb, delicious breakfast and nice decor

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

the prices at the hotel bar were definitely okay

5 minutes away from the park though not many things in the seas no bar the room terrace can do with a bit of

breakfast was freshly prepared hot food with orange juice , fruits sectional of choice was

u take drinks out of the fridge and tally in a notebook), and you enter

parking space at the corner

location good staff friendly and once they made an error on room service corrected immediately.

room service did great going back and forth plenty of times because they would give them

last room service was a great touch added to serve its clientele

room service guys were great too

but the building, elevators, pool, room services are old and slow

the rooms were great, room service delicious and the staff very attentive

the phone in room was not working so we couldn t request room service particularly at night time

service and facilities were exceptional, great room service and the food at the restaurant was great as well

we were assigned a low-floor room with a parking lot view, which was disappointing given the rate paid during the new year period

breakfast was amazing nice variety of local dishes and american dishes buffet always full great

pool area was exceptional. staff were lovely and attentive. breakfast was lovely

the rooftop pool and the restaurant was really really good

after a very tiring

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching the most breathtaking sunsets

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

breakfast was good

building, garden, the breakfast, the friendly staff

the staff were excellent especially raul who served our breakfast

the cute little pool was nice

the pool could be slightly heated

didn't seem to do an evening meal apart from room service, but gave great recommendations for eating out

room service is good and prices affordable

there was no drinking water provided, and the room service told me they only serve quesadillas, not even a local dish, no other food

room service was fair. cleaning girl was doing her best.

room service was good

we had an early check in and mariela was wonderful in helping us.

included breakfast had lovely fresh fruit, small amounts of granola and yoghurt, coffee/tea, which made it a

the toasts they gave us at breakfast were a bit hard a couple of times

themed rooms with wall art in every room, great location, parking available, good wifi.

the restaurant food was good and the breakfast was filling

chairs would be nice by the pool and if they brought refreshments

good bar service with cocktails

we loved having a bit of time around the pool to read in the late afternoon

lecanda is an adults-only oasis in the center of merida

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day, and the entire intimate patio offered various areas to

wonderful. great fun for the kids. lovely place. very comfortable suites.

wonderful. great fun for the kids. lovely place. very comfortable suites.

breakfast has very limited options. pool needs cleaning.

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo de

we thought expensive especially as breakfast not

didn't like the random change in costs for ordering room service

room was initially clean, but then room service was horrible

room service, quality of preparation of food, friendly staff.

room service

spacious room, clean, room service.

there's no room service and even no minibar (just an empty fridge)in the room (-)be to increase the attention to detail with their customer service in all areas (restaurant, room service, concierge, etc (*)be available, as it depends only of cuna, which is a great choice but if it gets crowded the room service is not efficient as the phone is not attended (+)room service was terrible (-) i was told by room service they would not remove our dishes/trays after we finished with our in room dining (-) it took for exemple almost 48h for someone to pick up the room service tray that was left by a cleaning lady left in front of our door

at the level of quality and service, i thought it was rare to ask at check in an extra fee for wifi, and the use of the gym, i understand for parking, but other than that, an excellent

adjoining king room with junior suite for kids was perfect and had kitchen with dining table

expensive pet charge, parking is minimal and a very small underground spot not easy to get into.

fabulous gourmet breakfast on a lovely terrace

they even have a pool, parking, and most importantly, i felt safe there

nice place. nice room. good secure parking. nice pool.

amenities like pool and parking.

pool well maintained nice and clean

pool, mattresses, bathroom, rooftop for smoking, fridge for guests, good value, parking

limited breakfast options if this is included in your price, unless you want to pay more

the hotel offered a good breakfast with a few pages menu, however, although we had the breakfast included in our booking, we

has plenty of space in the parking area

breakfast, it is not enough, so you have to order additional items.

they made us a fruit breakfast to take out at 5

ybe just clean the pool from all the little bugs..)

a plus this year is that they will take your laundry out for you, helpful for me because i was there for nine days before moving on for the next

we used the laundry service, it was 150 pesos

huge room and bathroom, very clean. nice stuff, quiet place. good wifi. a/c in room

location is great! everything is new and clean. wifi is good as well.

surfaces for spreading out, robes, safe, ice, cool & hot drinking water, pastry & fruit breakfast

although the rooms were spotless, the bottom and sides of the small pool were covered in algae, so i never went in even though i selected this hotel because it has a

breakfast, friendly and helpful staff, beautiful courtyard, good location, comfortable bed,

the breakfast is a little small, but still very fine.

parking was more convenient but staff willing to step up to help

if i had to mention something it was the pool service could have been quicker

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super informative about mezcal and tequila and made delicious cocktails

which was very good

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

room service every day, cleans everything

ry good) coffee, juice and a piece of cake, or you can go out for breakfast

the bar has no beers or wine

we were able to drop off our laundry, which was cleaned for us overnight

breakfast perfect

pool could have been a tad warmer

we chose it for the parking, which is a block away

poor advertising availability of parking meant that hotel was initially not considered

woke up many nights to watch the stars by the pool

the pool is chilled and very relaxing

restaurant on the premises makes a very blunt food - so room service was a waste.

is a very old property which has a very relaxed service: for instance one day my room service appeared at 7 pm; another day i did not get the wake-up call and so on

hotel is beautiful, has elevators, room service, and staff was always very helpful

breakfast included buffet style by the pool was abundant

breakfast was ample and fresh with omelet s on demand

the swimming pool is on the shadow from 4pm on, so not very useful with a checkin at

location. staff. pool. breakfast

the pool was lovely and the entire facility was clean and well-kept

not much i liked about the property. parking was convenient.

on site attended parking lot