initially lack of room service but this was resolved

we got room service breakfast was cold

room service is fast and food stunning , great choice at breakfast

the food was cold in the restaurant we ordered room service breakfast but the time we ticked on the card wasn't available even though it didn't

i went downstairs for breakfast asking for room service to which i was told we should have ordered the night before - which we were unaware of

no room service after 10pm

room service food was diabolical for the price

everything friendly staff the could not do enough for us quick room service food was really nice

the reception manager went out of her way to get us a quieter room and ensured we got room service, even though it was new years eve and it wasn't on

were all very helpful, room service was very efficient

could tell you about opening times of gym/swimming pool or even a menu of sorts as they provide room service

room service was efficient and food was delicious

is that we arrived at 1am after a very long journey and asked for a sandwich from the 24 hour room service menu to be told we could only have a bag of crisps

choice on menu - especially room service

seems a bit mad to offer room service but not provide menus in the rooms!

a fridge in the room and room service would be good

would ve like room service / mini bar

room service would have been nice, would have preferred to have had dinner on my terrace rather

would ve been better if they had room service or even just order drinks to the room but when asked they said they didn t do

also no phone in room to order room service but was a

due to covid restrictions there was no room service so towels etc not changed or bed made daily but understand why

food ordered room service food was pricey for what it was

was a shame that there was no room service as we like having breakfast in our room

bar closing 10 pm no room service after 9.30 pm

the room service pizza was terrible and the bed was uncomfortable. the parking a nightmare

30pm and were unable to get any food , only thing available off the room service menu was a cheese board

staff is amazing and helpful, bar was closed but room service is still on even until late

staff were lovely. room service was great quality. lovely hotel

the suite was lovely, clean, the evening meal was divine and the room service equally as good.

t was really nice

room service could have been extended to a later hour. by 10pm, nothing was available!

availability of gluten free and vegetarian options on late room service menu.

staff couldn t have been more helpful with check in/check out, room service etc

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

got room service and the food was really nice too

the freedom to go to local restaurants or leave to shop freely, i was told at check in there was room service and breakfast available but when i asked reception about this i was then told they

no real room service

before to be given a handful and told that as we only arrived the day before we would not get room service which was a shock

no room service as have to request but wasn't informed

they offer room service upon request

from downstairs a little too loud in our room until around 11pm no room service for breakfast or

sunday night the corridors and our room had a sewage smell most of the night, room service knocking on the door at 8:30 for no apparent reason, double parking, beds not the most

room service.

carpet was dirty and even when room service came they didn't clean everything

clean towels were only provided on the second day after we met the housekeeper and requested room service

absoloutely amazing and so helpful, room was a good size and bed was really comfortable, ordered room service because i was feeling ill and even though they were rely busy it wasn't a problem for

option for room service and a pub downstairs

not advised to book room service on booking in just left the usual clean room but wasn't done

had a pizza and pigs in blankets for room service and i can honestly say they were absolutely descusting

room service was amazing and at 2am i didn t expect such a yummy fresh sandwich

on reception she goes above and beyond obviously not her fault i was on the second floor i had room service meal was very nice but i did ask for an ice cream sundae ended up with a milkshake

staff was really friendly, the room service was excellent - super fast and cheap

great value for money. room service on tap

staff were very helpful and courteous and the room service offered was a good option as it was a busy pub

ordered room service very smoothly through the app as wasn t comfortable going into the hotel bar to eat

i had room service and it took a good while because the dining room was busy at the same time i was told

good facilities with an italian restaurant on site and room service

i found the pizza i ordered for room service so lacking in taste i couldn't eat it and gave it back

doesn t have the luxury feel room service food not great although breakfast was

the room service food was excellent and good value for money

ordered room service as i was on a work call, unfortunately it was cold on arrival and had obviously been

who lost my room service order, and breakfast staff who queried the breakfast i had booked on checking in

room service food - had to wait 1 hour 20 mins for food

the room service was acceptable, but it could be better for a 4-star hotel

when i arrived but they made every effort to help me and arrange an evening meal even though room service wasn t available at the time

room service for dinner was fast and the food was very good

room service ends too early

room service was terrible

staff first class.... reception, bar and restaurant

group of loud lads in the bar early in the evening that spoiled the ambience for a while

the staff are friendly as always and the room service was tasty and great.

10.50 each extra); room service was a god-send!

om service) explained

which i am one) - good car parking, excellent check-in, available facilities

more variety in the menu room service poor shower tv remote control did not work

rough room service) all the staff i dealt with - over the phone, delivery of food & especially

no room service until after 11 - we would have liked a breakfast in the room

no hot breakfast with room service

room, the food

there was room service throughout the night so i was able to order at 2am which was perfect for my working

quality and also late room service

i had to buy one of each pack of crisps and the staff took an order for room service from the adjoining bar/ reateraunt and 35 mins later told sorry we aren't doing food

noisy , no room service for breakfast

it was clean was room service very good even over xmas period - overall perfect for

this place offers room service which is a plus to me

room was small. no room service after 9pm

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably priced and good selection

limited room service.

room service was very good and the room was clean and comfortable

and would definitely recommend , and specialthanks our midweek cleaner grace did an excellent room

the views of the tyne bridge room service staff room

booked out for a private party so no meals available apart from room service

the 6 tray room service charge :

my expectations, room was lovely, room service food was lovely and really quick

five pound charge for room service.

strange setting for a hotel in a housing estate,easy parking and access to hotel

lovely staff, big room, comfy bed, warm room, good parking

offered us free breakfast, minibus transfer to metro and late check out on the

good bar and lots of entertainments available

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

room service was brilliant, food was delicious

didn't work for room service so i went to the bar to order and still got charged

one we were overcharged for room service and second had booked a meal for sun night and inquired if possible if could have

the room was clean and comfortable and the room service was excellent

they don't offer breakfast room service.

checking out) but let this ride due to everything else being great

good size clean room room service was good aswell

about this hotel deserves 5 stars from the friendly reception team to room service the room we had was spotless and comfortable the breakfast was fabulous so all aspects

as due to staying there for work during lockdown everything was closed however they did offer room service for breakfast and evening meals

room service and overall everything

room service was limited and over priced

they are refurbishing their restaurant and kitchens so there was no availability for meals or room service but i knew this before booking as had contacted the hotel directly

the hotel offers room service, the room was very nice, the bed was comfortable

oven out of use for room service so couldn't order a post gig toasted sandwich

pleasant staff - breakfast room service was really nice!

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes (-) again, a minor thing but the gym is geared to people who want to use very heavy free weights, i would have liked to have seen 2 (-)gym has deteriorated since i last went (+) has a small gym which is great (-)the gym and spa is very small and does not have a good selection of work out equipment. (*) the gym was really great with lots of equipment and the sauna was a perfect touch (+)room was lovely , gym and sauna were nice too . breakfast lush, great views. (-)gym was too cold. lights in the room weren t bright enough. (+)beds really comfy and nice size room. gym was small but did the job! (-)steam room wasn't in use that was a shame but gym and sauna were good and clean (+)great location. mini bar in room. all facilities including restaurant, gym, room service. (+) has a gym

quiet and good wifi

didn't realise this hotel did room service and was pleasantly surprised

arrival my room floor wasnt clean, shampoo wasnt topped up but eventually was on the next room service

ordering room service was a breeze and there were plenty of options

ins not desserts

good room service food

room service was quick and the food was lovely

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service anyway so that s just me being very fussy

very modern & staff were lovely. the food was really nice! & the room service was quick

lots of space and good room service from the in house restaurant

staff are friendly and helpful, snacks available to buy at the front desk as well as room service which is handy if you don t want to/can t go out

beds are very comfy, shower was so hot we were in a quiet room service was amazing , i said we were coming for my sisters birthday and she was treated to a

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

we also loved the robot delivering room service

the room service robot is something my kids will remember forever

butler robot was brilliant for room service

drinks for room service ?,

breakfast was room service due to covid but was on time and very nice

room service excellent service

comfy beds,clean and room service great.

than one cup, but milk for only one cup which then necessitates going down to reception or having room service bring more up to room

called for room service twice with no answer so gave up and ended up going out for something to eat

fault) but staff sorted it quickly and

an amazing stay, excellent room service as well, will be returning to my next stay in newcastle

room service menu extensive and excellent value

all the food was great, room service was excellent

which was special as this was a treat for my partners birthday then we received a knock from room service just after arriving with a treat and a birthday card from the vermont team

the rooms are comfortable and the staff were very friendly

then they offered us an upgrade and room service as an apology, only to find out i was charged for the room service

the room was presented brilliantly, and we ordered room service which was brought to us quite promptly

one very minor fault, the collection of room service glasses and food plates were left opposite the lift on floor 5 they were there at 3pm

pizza was only available on room service and wouldn t serve in the bar

choice of room service food on the 24 hour menu

great breakfast room service

i ordered a burger on room service and it was delicious

i had a couple of occasions to call room service and they answered my query, and were there within seconds when i requested towels

room service was overpriced and food was not that great so would choose to eat out if re-booking

room service staff could do enough for

that we didn t receive we were too tired from the journey to go out for food so we ordered room service, not knowing we had to go down to reception to put credit on the room first

room service with great food at reasonable price

room service food really good

room service is only available till 5 pm so you need to get down at the reception, in case if you

we arrived shortly before 10pm and, although the bar was open, the room service for food had already closed for the day

told no food and bar closed after 9.30 yet advertising 24 hour room service menu.

starbucks on site and room service

food was very poor, they ran out of food at breakfast every morning of our stay we got room service and the food was cold when it

no breakfast to the room service and the sausages were awful

i had been af the hospital with my son and the bar was really busy, so i decided to order room service - as the hotel had had a few coach parties in they didn't have 2 or 3 things i had

downsides were there was no toilet brush in the bathroom, we tried to order room service but were unable to get through, the night menu was unclear as to the sizes of the

room service available

price of room service was mental for what arrived!

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

the wifi stops working as soon as you get in the room

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

wifi connection was great too

tv didn't work, flaky wifi. no in room heating contold

the air conditioning no instructions to use it very hot room couldnt get on the internet also but room service was fantastic lovely breakfast wouod come again but issues of room air conditioning

the way in, we had a lovely day chilling out and we went back to our room and ordered drinks from room service which were

facilities included at no extra cost were fab, very friendly staff, quick room service, nice big shower, comfy bed, nice layout of the room, food was lovely too, no

room service food was expensive

room service menu was decent