no room information such as room service contact or even reception ( it s 5 on phone). (-)room service slow and when we got food it was cold, over priced, however bed comfy, bathroom (-)no room service for our stay so stinky bins (-)thought the trays when we had room service could have been sooner rather than being left all night (-)room service was rubbish tried to ring a couple of times no answer so in the end we had to go down, (-)room service due to covid we trouble with our key pass and i thought the parking was dear (-) no room service (-)bar prices cost of car park no room service daily (+)location and breakfast. room service brill (-)room service broken shower slider

existent wifi due to being in the basement

also paid 10 for late check out at 12 to have cleaner banging on door at 10

the kids loved the family room as we found an extra room

kids running around in room above us

and pigeon in the roof above our room 214 no room service no cleanup no bedding fresh towels we had to ask for toilet paper we stayed three

and dinner very good room okay but no fridge , telephone or room service the staff very good and

if you stay at a britaannia hotel, you will get no room service unless you stay for more than two days

no room service

dinner/ supper service room service in deluxe suites etc maybe some smoking rooms as some visitors where finding it

no room service or food available after 9pm

room service, luxurious feel of room.

room service above expectations great location, bars & decor themes, boutique hotel wouldn't stay

we ordered breakfast for room service and it was delicious, a real treat

the napkins used throughout for breakfast, lunch, dinner and room service are a bit inappropriate - namely the design and reference to

recently decorated, clean and tidy, tv, access to local leisure pool, room service available, bathroom size

room service was great

introduced during covid restrictions but now it is off putting not an enhancement lack of room service menu out of restaurant hours is a

hear loud music all day and night we had room service for breakfast and it was uncovered and cold and no breakfast

the room service menu was excellent and the staff were so helpful

no bar, no room service, signs on the floor rather than walls, no disabled room despite a call and email

it advertised room service and we could not get it as we was told they can not leave reception as only 1 member

naming mike he helped carry bags to room and delivered a prompt room service

the room service was amazing and the bar and food was very resonably

told in advance),took us over an hour to get our breakfast as they were doing breakfasts for room service in-between serving in hotel

hotel is in a great location just off the main road through town, it has parking on site, the breakfasts were excellent, freshly made to order with a great choice on offer

breakfast was superb clean and comfy room excellent host licenced bar location parking room amenities great

on site parking

host ,friendly ,immaculately clean comfortable bed ,safe parking

ft golf course planners on the table at breakfast before we played and told me about the golf courses)

i didn't have a parking on premise

limited parking but lots of space in nearby roads

we also asked for an early check in and again they helped us out

quirky building with gorgeous furniture and architecture big comfy bed free parking and delicious breakfast easy 20 min walk to atkinson centre /middle of

nice and quiet. parking, well decorated, helpful staff and great value

beautiful surrounding, very friendly staff, great room service

hotel was very clean with a kids play area outside & a lovely decking area overlooking the lake

kids loved it

bar was amazing with great outside seating

close to the beach nice restaurant / bar & view of the lake close to liverpool city centre

phone in room 121 wasn't working or would have ordered room service .

breakfast was superb & the sandwiches proved by room service were also superb

no 24hr room service

we had room service meal which was very good

friendly staff and room service is second to non

breakfast selection was very extensive and even the room service choice was really good as well

there is room service for meals and breakfast should you want to eat in your room

obviously, no access to bar or restaurant but the room service breakfast was fine to start the day

room service was very good and reasonably priced

room service, cleaning etc

the wifi was not reliable which affected my ability to complete my work in the evening.

ntioned on websites) but we were lucky enough to get a space

on site parking

and i am sure they don't provide these facilities for instance mini fridge microwave and free wifi

i was tired and the helped me organise room

masses of car parking space

loads of parking, although i was walking the canal

breakfast was delicious as well

full english breakfast and evening meals were first class with lots if choice

we opted for room service which was served promptly and presented nicely on a white linen lined tray

plenty of parking space

in , the room was lovely the bathroom was very good, the hotel was very clean throughout and the bar and restaurant were excellent

complaint that the wifi code was not available in our room and we weren't given it at check-in

very expensive bar prices

silent throughout the night and they had also provided extra pillows and a nice menu for the room service

and there is room service

room service was good and all the staff were extremely helpful

as we were checking out very early the following day, she arranged room service for our breakfast as the restaurant didn't open until 8am

excellent staff, room service efficient and

as we wanted room service during our stay, we did not ask for a sign however, no one came into our room to

no food or room service

room service charge 6 to bring food to your room, free if you collect yourself from bar.

broken juice dispenser, some lights didn't work in the room, cleaning cloth left in bathroom, room service missed one day and we ran low on toilet roll as a consequence

no sports channels on the tv. no room service

rooms are basic would recommend to friends and family would love to stop here on a match day kids enjoyed there stay stanley park is just behind hotel so kids could play anfield 50 yards

the shower wasnt very good. there wasnt any eateries in walking distance for kids

we travelled with our 3 kids and being liverpool fans they loved looking at all the photos

free parking and quiet location

would definitely recommend the hotel and if i stay in liverpool again i will pick that hotel my kids loved

full english breakfast was excellent full marks to the chef,good car parking

s we were told we could help ourselves to extra towels from the laundry room)

good atmosphere, good food plenty of parking, location was good, plenty of shops and cafes

i had to take our wet towels to the laundry room myself

facilities for tea/coffe parking - convenient location - friendly helpful staff

all facilities of high standard. food and room service excellent.

we got room service which didn't take long at all and was nice

excellent room service

room service was excellent

room/breakfast

very nice room, excellent breakfast.

comfortable bed, lovely decor. fantastic breakfast. can t recommend it highly enough.

lovely breakfast

delicious breakfast very good hosts comfy bed beautiful room

wet room was great, breakfast even better!

food and service, but a problem reaching room service

room service - just a 'what's app' number to call

no room service available for anyone arriving late

the a next which we stayed was cold no mini bar no room service and very few facilities

at confirm no room service)

room service, breakfast in the room was to a high standard and great value

we used room service and my first call ended by being told rather sharply to call back in a few minutes,

that bar snacks and food room service not available after 4pm, although hotel literature stated food available in bar till

ordered room service

only complaint i can think of is they don't do room service and the coffee and tea making facilities in the room are a bit basic for 180 a night

stay was very good however the room guide stated to book room service or book the gym or pool use the internal phone system but there was none

the 24 hr room service wasn t 24 hr when i rang reception but other than that it was spot on.

no phone in room to call reception even though the welcome book gives numbers to call for room service

i am gluten free & could not get a gluten free sandwich at room service

room service was quick and friendly

poor dining room service 4th night, very slow

bar closing at 10pm due to covid . room service was allowed .

she preferred to converse with the pensioners there was no room service

good attentive, helpful staff. food menu and dining room service. good lounge facilities.

lounge area, just beyond reception, is comfortable and a well stocked bar serves both lounge and a beautiful ballroom/ dining room adjacent

resumed there would be room service)

no room service as advertised not even a phone in the room.dinning room tatty more like a cafe

no room service but no issue

no room service menu

staff excellent. room service impeccable. location wonderful.

staff were extremely helpful, we wanted room service on arrival and the chef came out to see what we wanted and offered to do something

i had to look for fault i would say breakfast was a bit of a wait but we were seated and could eat as much as we wanted from the cold

meal on friday night was also excellent lots of lovely comfy areas to sit and relax well stocked bar some lovely entertainment saturday evening very central for everything

breakfast & dinner very good with very friendly staff

when the hotel is full, it can be difficult to get a parking space in the hotel car park.

off street parking, no charge

free parking was a bonus

free parking even available outside the hotel

parking

lots of free parking on the

we ordered room service the food was a very high standard and delivered promptly

there was breakfast room service

the sea view and parking..

great location, the staff were first class, free parking and excellent breakfast with waiter service

ample parking

rooms and very helpful and friendly staff at reception, in dining room and the room service

room service was quicky and convenient and food was delicious

no food served after 9.30! only room service

room service was very quick and pleasant

was just a very lovely hotel, room service very fast, spa really good

rooms are spacious & comfortable and breakfast room service is plentiful

room service was extremely quick and efficient

wish when room service came they changed the bedding as it was dirty

for 1 trip of room service is a bit to much i've stayed places that only charged 5 and was roughly the same

there was no room service menu

room service was wonderful too

room service menu, limited & expensive

food we ordered for room service at dinner wasnt great for the amount we paid

car park is right next door and so easy to find, room service was brilliant

5 for around 8 chips on room service!

we were short towels for our second day, i know this would have been easily resolved if i called room service though, i just didn't realise until a little too late

room service wasn't well organised

ordered room service

i could possibly point out anything wrong with the hotel as it s amazing, however maybe the room service food could be slightly better improved as we received toasties that we could not

room service much appreciated

fantastic staff and breakfast, room service thai curry was also nice.

friendly welcome by dave , room service food was excellent and breakfast was also very good

shepard's pie on the room service menu is fantastic

marco pierre white menu on room service

room service was offered as an amenity however no food was available

the room service menu could use a few more traditional meal options.

room service food excellent wedding buffet excellent

not big enough as me and my daughter r plus size ladies and would have been nice for menu for room service was the the room also the room we had was hard to find also out of the way so was

front of house staff were great and we ordered room service late at night and it was

room service was only a phone call away

our stay staff were really nice and helpful room service breakfast was excellent

room service happy to supply any items we wanted

room service breakfast arrived ahead of time both mornings, 1st one caught me but expected the

great location, friendly staff. breakfast was good, room service was good

very friendly staff and the room service was excellent

dirty sides no room service, breakfast was shocking no veggie options, staff rude

smoke alarm at 7:30 am, no room service or telephones in rooms - overall somewhat run down

was told go to the room and order room service

friendly staff, good room service provided

all ways amazing when we stay here kids loved it this time too

great staff attitude, great room service, rooms spotless all round great vibe and experience.

were really accommodating and friendly hotel was very clean room service was great room with the mersey side view was

comfort with large window overlooking the docks area good choice in the restaurant for room service & buffet

room service wasn t worth the money

just the fact it took awhile to get room service

but we did have to request clean towels on our second day which of course we got very quickly by room service

the location, room service, free pool, comfy bed and bar facilities down in the foyer.

building itself is a lovely building along with friendly helpful staff and quick room service, would definitely

room service never refiled the shampoo and conditioner dispensers even after i asked

more options please for the room service menu as it was fairly limited

we put a do not disturb sign on the door but still had room service knock and try to enter in the

and it was like a building site in the entrance and no bar or restaurant open so no breakfast or room service

information in the room about room service, how to contact reception

no room service after 9pm

no tray charge for room service which was nice, as we were too exhausted to eat in the bar/restaurant

liverpool lime street station and great views, the staff were super professional and helpful, room service was quick and really good quality

service was immaculate throughout from reception desk through the room service

was excellent, room was very clean and tidy, the bed was extremely comfortable and the room service very good, also reception very polite and helpful, will definitely be going back

size room, very comfy bed, very clean room and bathroom, excellent room service and very friendly, helpful staff

room service food of excellent