small and no wifi

large parking lot

parking was great

there was plenty of lighting in the parking lot and it actually felt very safe

place is a great value and centrally located with lots of parking and the staff is friendly and accommodating

non-smoking room, free wifi, free parking, room service, toiletries, air conditioning and iron; i really had everything i needed and even as a

the room had a large fridge, a table, shampoo and soap, wifi, and air conditioning

very friendly service! all rooms are new and clean. free parking and only $6 uber to universal

i don't think there was wifi and sometimes the tv wouldn't work

free parking on site

kids loved the outdoor movie! room service food was excellent

couldnt get a hold of room service

location was amazing! friendly staff. clean rooms. great room service!

we had room service that was prompt

the staff was all welcoming and helpful. the room service was fast and delicious.

room service was great, customer service was great also.

the rooms were really nice!! super comfortable beds and the room service was amazing!

the food the bar drinks the room service everything was great my kids definitely loved it

lol the hotel is incredibly clean, they have 2 restaurants and room service

room service was a bit pricey

is a $10 delivery charge on room service which i felt was a bit much but we didn't order anyways so it didn't affect us

room service breakfast was excellent

i love the food , room service was great ..

too expensive room service

room service was bomb

the on-site denny's doesn't provide room service for hotel guests, but everything else is great, and i love this hotel

very clean, comfy beds, free parking, the pool area clean and dennys on the property for food or room service

room was very clean! room service was quick and very good!

would love room service etc but it s a motel..

had an overall great experience during my stay but i would have loved room service to stop by at least once a day to see if i needed anything

were getting dressed and the maid came barging in without knocking and after that i asked for no room service and still came in and moved our things around after we left to universal studio good

it says room service is done every second day but towels and garbage are done daily

was very clean, i liked that room service came everyday, it was super close to universal studios and warner brothers, liked that

there's free underground parking and hot/cold breakfast options such as eggs, sausage, waffles, cereal, fruit, yogurt, and

my kids wouldn't swim, even though it was 85 degrees out

should have a room service

no room service , no coffee no breakfast at 10:30 am no room service at 10:30 am

everyone was amazing! from front desk to room service we had a great experience!

restaurant was closed as it was easter sunday and room service was extremely limited

there are hotels for a cheaper price , which includes free breakfast and room service with simple dining options

the food was brilliant, we did get room service and they were fantastic

beds comfortable; room service food excellent

this hotel is still not providing daily room service

grill open for breakfast, but room service only

steak salad from room service was exceptional! employees were friendly and helpful.

super nice staff - we were upgraded. fab room service and beautiful rooms.

the fact that room service needed to be booked was a slight inconvenience but not a deal breaker

between the pool, the bars, the fine dining, 24 hr room service - and just about anything - literally - you may want

i would also recommend the smoothies in the room service menu

room service was pricey

only thing that bothered us was the lack of room service and the early closing hour of the market place downstairs

mini bar in room room service food quality and price.

the room service was also fantastic

room service quick and efficient

would be great if room service extended its hours to accommodate late night, lunch time, and early morning diners

they charge $7 extra just to bring you room service

amazing staff everyone was very friendly and welcoming and the room service was really good

no included happy hour drink or snacks at the bar, and the restaurant was too expensive

additionally, i found the room service charge hard to

comfortable and modern rooms, excellent location, 24hr room service, housekeeping daily and staff are very friendly and attentive

if he was offering room service that should be done by 12 mid day

the rooms have great room service

nice manager, clean room, nice room service, very safe property. really good value for money.

didn t tell us that we had to let know that we didn t need room service

about this hotel and the staff were very friendly the location was perfect by all the stores parking is free the rooms are so nice and

room service had to be requested it isn t done daily

hotel didn t offer room service, after a long flight with two little ones we didn t want to go out as it was late

the room service via saddles ranch was delicious and great value for money

the room service comes from the saddle ranch, which is right across the street and open late

room service is provided by the restaurant across the road

we attempted to call back room service about three times, and the line was engaged

staff was friendly and helpful. room service was great. room was very fun.

the rooms were tiny and it took a long time to get anything from room service to your room

room service good

room was clean and well maintained, the staff was lovely, and the terrace bar was fantastic

i think that also the associate hotel is very good (safari inn) we went there for the swimming pool (+) you get the use the pool of safari inn across the road, same owner (-) the small pool was next door at the safari inn, not on property

they were able to help us with the shuttle though we did a very last minute pre check in to the hotel

liked the free wifi too

the shuttle driver was polite and on time

is a free shuttle to and from universal

everything was good. we had room service from the restaurant .

the look of the hotel very retro, staff were lovely, room service breakfast lovely, film crew outside our door in the car park, excellent what more

we did the room service the first morning but we never got a card again to do it again otherwise we would ve

the room service and food was really good.

we were able to order room service breakfast

be honest, the room service food wasn't that great nor was it worth the price that they charged to have room

films, etc)

room service ends very early, tv services very poor

room service was quick and easy

24/7 room service provided

cheap toilet paper in the bathrooms. expensive room service. slow service at the pool.

breakfasts, pool, comfortable bed, good a/c, room service food & ice; perfect location for our la

bed great view quick room service on mother's day convenient bar great service quick valet big bathroom w/ soaking tub

the room service was excellent, the vanilla ice cream was great. the room was clean and nice.

room service additional charge is very high

room service and breakfast to be improved

there is an extra $10 charge for room service

location - right next to a train line 2) room service - i was told that due to the rate plan no room service was going to be offered

not friendly staff, very slow room service

zero room service

much - but there was no kettle in room, got one sent up from room service but it didn t have the right plug

got room service for towels/turn down in 5 days even though i had the sign on the door

that the food was overpriced for room service. other than that everything was amazing.

room service is provided by request, which i did but nobody ever came to my room during my stay

esar salad and smoothie were enjoyable, though a little

room service never answered the phone. some guests were very loud late into the night.

room service didn't get the memo of my late checkout and walked in on me naked.

explained that room service only cleans your room when asked

super friendly staff, free shuttle to bur, fast room service, yummy french toast

room service took a while to arrive and didn't really know when they would arrive, i'm still

ghly recommend the waffles

the pool was wonderful, beds comfy, room service excellent and idelly located right next door to a fantastic

the staff were friendly and excellent at check in/out, concierge was helpful, cleaning / room service staff were

rooms with room service available from kitchen 24

the 24/7 resturaunt that provides room service is next door and is the bomb

room service staff were amazing as well

room service got every order correct -- no mistakes at all

was no way to get coffee other than room service, due to covid of course

loved the pool and the restaurants and gift shop

although the pool was crowed excellent service . holiday feeling.

room service app did not deliver meal and didn t refund

lk of fame is at walking distance, around 10min), parking right directly under your room, room service and new towels every

room service

room service went in to clean when we had our stuff inside and we were not there i didnt like that

no room service our beds were not made nor the room cleaned during our

room service didn t answer the phone and wasn t easy to get service on the roof deck

has a good gym, cute pool, great food and efficient room service

room service is only until 10pm, short staffed and parking is $65 but it is private and you can go

everything was very clean & the room service was great, however for the price, i did expect a bit more of a refined experience

breakfasts, fast room service, bottled water left bedside, the it people were able to easily hook up my apple tv to

like a classic old motel from outside), really good breakfast and free juices all day long, good room service, lods of (free) parking spots, etc

ample parking, easy access, and rather large room

staff, excellent location, ample parking, amazing film history

breakfast wasn't for me but the kids liked it

fair for the price. the room is clean, tv and wifi work well. the location is good too.

service was sorely lacking. food options minimal. no coffee in room. no room service.

would have been better if room service was open later

room service was horrible they tell you room service but then it s certain days

no availability of 24hrs room service

aside from the lobby and decent room service -not much

hotel staff at front desk, security, housekeeping and room service fantastic.

i loved the breakfast room service - very luxurious!

from the car park to our room service coffee deliverer

room service food was of excellent quality and service with quick response

also, complimentary upgrade and amazing room service in the perfect

we had room service on the first night, which was excellent, and breakfast in the hotel was just as good

spa was very exclusive and a premier experience

excellent dining and bar selections

grounds are so pretty, the spa was amazing and the bed was super soft and i had a wonderful sleep

we arrived to the hotel late around 9pm and had a club sandwich in the bar area: the sandwich presentation was terrible, the french fries were way too many

big room, comfy bed, great room service

there is a nice warming pool and balcony to sit and a nice room service meals

amazing staff and room service. location excellent.

the gentleman that delivered us room service on two occasions was a wonderful man very knowledgeable and gave extremely good

staff and service are amazing, super friendly and the room service was sickkk! very fking clean.

the hotel was very clean and the staff kept asking if room service was needed.

clean, daily room service

it was very clean, and room service was always available for everything you needed

they always made sure to ask if we wanted room service for the next day or if we didn t see them then they would call

crew, and one of the ladies (with the request of maid services washed and folded my laundry (-)no laundry at decent price (+) welcoming check-in with very helpful staff, arranging everything from laundry to luggage storage with ease around our travel schedule (+)went above and beyond to help us out with luggage storage, laundry, heating up food for us and general (+) laundry facilities for 10usd (-)could not lock the window at night in my room so i felt a bit unsequered and the laundry room was not avaliable and no breakfast at property (-)dryer very late at night despite there being a cut off time and we had a room right next to the laundry so we heard it all night (+)nice room , free laundry (-) only allowed to do laundry 10-5 which is the exact time we wanted to be sightseeing so it was useless so we had to go

asked to change towels and do room service and we also leave the tag at the door to do the room service and they didnt

room service only provided once every 3 days so had no fresh towels

room service woman was amazing

room service not available each day

asked for room service only once since i was alone and spent most of my time out of the room, but while the

the $7 fee for room service. every time you ordered room service there was a $7 delivery fee.

location was perfect! beds were extremely comfortable and room service was efficient

nothing. the staff is wonderful and upgraded my room. the room service was good and fast.

room with view of the hills turndown service made me happy breakfast via room service was expensive but good so happy you have valet and i could just throw my car at you -

room service is timely and polite

very noisy. the room was a bit dusty. no room service due to lack of staff

thing that can has room for improvement would be the limited instant food options at the cafe and room service menu - but otherwise

limited room service options.

room service wasn t really an option & no table or chair in the room - just a stool

also, the restaurant was closed for a private event saturday and i couldn t order room service so had to do take out/delivery

i ordered room service breakfast and had the best avocado toast of my lifetime

no room service and the limited pool bar food menu during the day.

room service menu is tiny. and there are no chairs or a desk in the room.

there being 4+ restaurants on the premises there are very limited room service options, but you can order delivery to the hotel and pick it up in the lobby, or order

no room service late

room service was too expensive

extremely comfortable bed, great staff and lovely room service

room service and pool area are great

customer service and room service was excellent.

and bar were excellent - quality of room service food far exceeded expectations, as did the hostess and servers downstairs the suite

robot (alfred) on staff for grubhub and any room service (+) speedy and efficient in-room service is provided (+) room service food and the hilight grill for breakfast were good (+) the staff are incredibly helpful, the room service options are amazing from the brilliant restaurants connected to the hotel and the vibe (-)room service delivery was slow to the point i went down to get my self a bucket of ice ud83dude43 (+)customer hospitality room service hotel cleanliness staff decor (+) attached to kao so it s amazing room service, and most things are dropped off by a little cute robot (-)lack of room service (-)the only slight negative i would say was the room service did not operate over night. (-)the food from room service wasn t great

the gym and the rooftop are amazing

the gym was also really nice with peloton machines

gym is best i ever seen at a hotel

great location, modern look, amazing rooftop pool and super high end gym, a lovely robot that delivered things to my room and really nice staff members - oh and a glass