super friendly staff, free shuttle to bur, fast room service, yummy french toast

explained that room service only cleans your room when asked

room service didn't get the memo of my late checkout and walked in on me naked.

no room service knocking on my door while sleeping

we ordered some room service and it was quick, hot and fresh

not friendly staff, very slow room service

even a lower start hotel than this would provide decent breakfast also no room service, we have to go and pick trash bag, towel from front desk, in the kitchen there were no

location - right next to a train line 2) room service - i was told that due to the rate plan no room service was going to be offered

there is an extra $10 charge for room service

zero room service

grill open for breakfast, but room service only

was our second time staying here with kids and we enjoyed everything from the ambiance to the room service

got room service and it took 1 hour to get ice cream and pie delivered

room service breakfast - eggs benedict s were clear yelly like- i called down and they send up

snack machines would ve been great. restaurant and room service are pretty expensive.

room service was prompt.

decor and friendliness of staff, room service

room service and restaurant on site were also impeccable

i also ordered room service and ate at the breakfast and lunch/dinner restaurants

the food and room service are always wonderful

had just gotten there a few hours earlier they complained about it gave us some old ones and no room service had to go get it and bring it

did not know room service was not provided unless we asked

would ve loved to have breakfast room service & for room service to have more accessible hours

clean the swimming pool food service stopped at 10pm no over night room service

cummfy bed nice it is close by everything no room service though

like a classic old motel from outside), really good breakfast and free juices all day long, good room service, lods of (free) parking spots, etc

parking is not a problem

the bed is not clean,good thing i brought blankets for kids and cover

they have a free breakfast complimentary

facilities, comfortable room and great continental breakfast with your stay

we were able to order room service breakfast

the look of the hotel very retro, staff were lovely, room service breakfast lovely, film crew outside our door in the car park, excellent what more

everything was good. we had room service from the restaurant .

the room service and food was really good.

we did the room service the first morning but we never got a card again to do it again otherwise we would ve

staff at reception was very nice, helped us figure out the room setup with kids, changed us to a better solution, no problem

the server at the bar in the evening was great and she made the evening enjoyable

liked the free wifi too

they were able to help us with the shuttle though we did a very last minute pre check in to the hotel

gentleman working the front restaurant bar area was friendly by greeting us every time we walked by and had great customer service

cleanliness. amenities. restaurants. parking. near freeways.

parking and wi-fi are free

parking and near attractions

there is no restaurants within walking distance you will need a car, the on site parking was great and free

it offered free parking and wifi

too expensive room service

and room service was excellent

room service breakfast was excellent

breakfast room service for delivery between 7:15-7:30am but it came at 6:50am before our 7am alarm

we ordered room service for all of our meals during this stay and all entrees we tasted did not disappoint

was very clean, i liked that room service came everyday, it was super close to universal studios and warner brothers, liked that

it says room service is done every second day but towels and garbage are done daily

were getting dressed and the maid came barging in without knocking and after that i asked for no room service and still came in and moved our things around after we left to universal studio good

was perfect, breakfast was very yummy

we were able to uber to universal studios for cheaper than their daily parking fee

the staff was all welcoming and helpful. the room service was fast and delicious.

the only options are the front yard, which is a nice restaurant, or room service

we had room service that was prompt

wish room service was available past 10pm

couldnt get a hold of room service

couldn t tell me why i was charged room service for the second time around

we ate at both restaurants and also got room service a couple of times

room service was a bit pricey

room service was fast and the food was good

room service was amazing they didn t have fettuccine alfredo in the menu but they made for me

non-smoking room, free wifi, free parking, room service, toiletries, air conditioning and iron; i really had everything i needed and even as a

early check in. friendly staff.

easy parking and good wifi

also the parking was great and available

studios the next day and they even proposed to drive me to the studios so i can save the 25$ parking ticket

parking right outside room

tastefully decorated & clean. conveniently located near excellent dining. ample free parking.

parking was great

very accommodating allowed for late check out and a no-hassle reservation change

it does have wifi but no internet

room service

husband ordered room service and had food poisoning the next day

room service was good, view from room was good and very motivating

room service was great!

expensive parking, no room service.

room service for dinner

they also had great room service

no room service.

was we stayed there for two nights and three days and in that whole time we did not get any room service

room needs updating no lotion in bathroom small towels no room service menu in room

the building probably needs a renovation but the hotel is clean and room service works great

clean, accommodating (early check in), nice bed.

it's in walking distance to so many restaurants and bar type places, plus right off the freeway

a microwave in the room however, there s a restaurant located inside the hotel and they have room service so that may explain the microwave less rooms

room service cleaning every other day

is there a restaurant or room service i couldn t tell you

also a heads up would have been nice about room service not being done on a two night stay

room service was not excellent. but yes if you mentioned something they did it very promptly.

no room service our beds were not made nor the room cleaned during our

lk of fame is at walking distance, around 10min), parking right directly under your room, room service and new towels every

room service app did not deliver meal and didn t refund

room service went in to clean when we had our stuff inside and we were not there i didnt like that

room service

clean, daily room service

they always made sure to ask if we wanted room service for the next day or if we didn t see them then they would call

the hotel was very clean and the staff kept asking if room service was needed.

it was very clean, and room service was always available for everything you needed

crew, and one of the ladies (with the request of maid services washed and folded my laundry (-)no laundry at decent price (+) welcoming check-in with very helpful staff, arranging everything from laundry to luggage storage with ease around our travel schedule (+)went above and beyond to help us out with luggage storage, laundry, heating up food for us and general (+) laundry facilities for 10usd (-)could not lock the window at night in my room so i felt a bit unsequered and the laundry room was not avaliable and no breakfast at property (-)dryer very late at night despite there being a cut off time and we had a room right next to the laundry so we heard it all night (+)nice room , free laundry (-) only allowed to do laundry 10-5 which is the exact time we wanted to be sightseeing so it was useless so we had to go

d like coffee brought up on the morning from the cafe.)

prefer daily room service to clean

smell to the building that hits you every time you walk in no room service visited in the 4 night stay, so needless to say the bins were overflowing in the room,

room service comes only if you let them know in advance that you need one

no room service. noisy air conditioning

was no breakfast included and the service was ok but you have to tell them that you want room service or else they won't do the bed also the coffee was put up late don't know what time

hotel has a car park ($10 parking), large & clean rooms with pretty nice flat screen tvs, good wifi

room service not available each day

asked for room service only once since i was alone and spent most of my time out of the room, but while the

room service woman was amazing

asked to change towels and do room service and we also leave the tag at the door to do the room service and they didnt

room service only provided once every 3 days so had no fresh towels

room service food was great

closes early for a saturday night, so you'll have to contend with room service options

delicious poached eggs room service breakfast. great bar - wish it were open later than 11pm.

friendly and helpful staff beautiful room and view close to loads of attractions room service pizza i had to shorten my stay and the team was super flexible about it, it was

was clean room service valet service has everything for a good price i highly recommend this place to

the gentleman that delivered us room service on two occasions was a wonderful man very knowledgeable and gave extremely good

aside from you can t get room service after 11pm

amazing staff and room service. location excellent.

big room, comfy bed, great room service

spotless room service fast front desk awesome

broken room service wrong staff didn't care major construction next door and no warning - couldn't sleep

room service food was disappointing

especially liked the room service which was top notch

room service was timely, as was the concierge to any requests my family or i had

lacked in atmosphere. no room service after 10pm. hotel bar was too brightly lit.

i loved the breakfast room service - very luxurious!

close to everything, the staff are so amazing and kind and made us feel every welcome especially room service the gentleman were so kind i would definitely be coming

was professional, the front desk was extremely friendly and personable, the service ranging from room service to security were so understanding and helpful

noises after midnight , however- they refunded all of my charges at checkout

cluding room service)

wifi was temperamental

wifi was very poor

free wifi was very poor, kept

friendly staff - hotel is in a convenient location

microwave and laundry on property

robot (alfred) on staff for grubhub and any room service (+) speedy and efficient in-room service is provided (+) room service food and the hilight grill for breakfast were good (+) the staff are incredibly helpful, the room service options are amazing from the brilliant restaurants connected to the hotel and the vibe (-)room service delivery was slow to the point i went down to get my self a bucket of ice ud83dude43 (+)customer hospitality room service hotel cleanliness staff decor (+) attached to kao so it s amazing room service, and most things are dropped off by a little cute robot (-)lack of room service (-)the only slight negative i would say was the room service did not operate over night. (-)the food from room service wasn t great

handed our car over to valet and walked into the really cool open lobby and got a drink at the bar while we checked in

the lobby had a very nice smell, and i loved that there is a bar in the lobby

the pool area was great for laying out and relaxing

lovely rooftop pool with fantastic views

if he was offering room service that should be done by 12 mid day

didn t tell us that we had to let know that we didn t need room service

the rooms have great room service

nice manager, clean room, nice room service, very safe property. really good value for money.

parking very gated community

one night we had a robot who brought us our room service

room service is not quick to act. other than that, really comfortable stay with service.

of contradictory info from staff - for example, we rang reception and were told there was no room service, but as we were packing to go home we found a room service menu in the room

thing that can has room for improvement would be the limited instant food options at the cafe and room service menu - but otherwise

room service, housekeeping, and front desk are very helpful and do their best to cater for the

big kudos to the room service team for doing a wonderful job

desk and room service personel were very nice and accommodating

filling out a paper at arrival the asked how often we wanted room service and saying none because we were only going to be there 2 nights, we were woken up both

the location is really good. plenty of parking area. good room service.

all in all was pleasant stay with kids