beside the bed, they were on the other side of the room, but the main problem was that the wifi

the air conditioning and wifi in my room worked well too

wifi was a bit weak in my room; functional but only in certain areas of the room

wifi was frequently going out. very noisy during this holiday week. breakfast was not included.

wifi, clean rooms, updated bath with rainfall shower head

good wifi/internet/network

free wifi

good for 1-2 night stay the wifi worked good

wifi only in lobby rooms are rather run down shower did not drain very well

wifi is only available at the lobby and the signal was not very stable.

the staff is really nice and includes free breakfast with your stay

staff was so accommodating and friendly, and the complementary breakfast at the corner restaurant was great

strong wifi, okay cable selection

pretty clean and had good wifi signal.

wifi works very well with a good speed

window and you can hear everyone talking like they in your room, there is noise in mornings , the wifi stop for a day, you have to wait to buzz the door every time you go in or

few minutes from the downtown, it was clean and nice, staff very nice and they had hot water and wifi, so i totally recommend this

good wifi, close to the city center, resonable price.

place is nearby the downtown. need to walk a little, but it's ok. available wifi.

the wifi and fan worked. new curtains.

wifi was amazing, beds were really comfortable, staff are really friendly, they held onto our bags

wifi on the room 2) there wasn't any reception, everything was dark

staff, wifi and cable.

place with a wonderful mission to help guatemalan kids in need

they arranged for us a transfer from the airport (20$) and an (very) early check in with 40$

place with a wonderful mission to help guatemalan kids in need

the absolute best room design i've ever stayed in. i love the mission to help kids!!

didn't expect to pay for parking and breakfast given the class and price of the hotel

breakfast is served very morning from 6:30 to 7:30

breakfast was good

free parking, large comfortable room and bathroom..wifi is ok

breakfast was delicious and receptionist at check-in offer to bring breakfast to our room at not

found the hotel kitchen staff to be a bit problematic; when i asked for breakfast with still 15min to go - the staff was somewhat reluctant to provide the full breakfast

breakfast was just so so, no salsa picante nor pepper

breakfast was limited but ok

she was host, waitresses, room service

they have room service and what we ordered was really

sgusting)

room service tray had quite a bit of mold

the pool is very small

reception, booking a car, room service and particularly check in and payments were all a shambles pool area was very shabby

room service

all the check in and room service was went very smooth

room service was quick and the food was delicious

room service

enjoy having a kitchen to cook in and a washer to clean my clothes

e with balcony) and a bathroom

the beds were comfy and the wifi above standard for guatemala

no water filter in the room, not the best wifi, at least during my stay.

the room was spacious and well-furnished, fastest wifi i found in guatemala, good breakfast, and located in a safe gated area of zona 10, staff was helpful and attentive

room service stopped at 9

i ordered room service and it was a little pricy but very good

room service did work every day and took a long time to deliver the food.

call at reception, for room service, etc

phone was broke, so i has to call from muy cellphone to room service, also when my couple arrived no one help to take the bags to our

only concern was about the parking

suffocating, windowless room that was the size of a parking spot.

music from the bar down the street was very loud and could be heard in the room

there is also free parking and the included breakfast is very good

hotel security and convenient 24 hour secure parking lot made it possible to comleatly relax

room was dirty... room service menu limite . and breakfast bar alwas cold food

room service was great, the food was really very good

we also loved the pool on the 5th floor

breakfast buffet at the market was phenomenal & included everything you could ever want

the breakfast was amazing there were so many choices

the room service food was cold upon arrival.

information in booking and in the hotel, room service

od) is low quality, the pool is shared with other property so you cannot use it

eager to help, nice decor in the restaurant good breakfast with not so good food alacarte, good room

conditioner neighbouring night club music is loud even on 15th floor no itemised receipt given room service pizza very under cooked, sent back air conditioning thermostat not adjusting hallways

room service food was the best i have ever had

also room service was very delicious food

swimming pool was heated and very big, enough sun chairs for everyone

isting facility but limited, and very much appreciated these

breakfast was great everything was good

tip is incluid when you request room

secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the prices of the food are too expensive compare with the prices at the restaurants

for kids - there is a pool, swing set, and laundry available

was a nice hotel , very secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the prices of the food are too expensive

for kids - there is a pool, swing set, and laundry available

location, easy parking, small but nice courtyard, free breakfast, friendly staff, yummy room service

walk from a huge mall with lots of options, the breakfast is lovely and there is the option of room service with delicious food at very fair prices

on the type of traveler you are, but they do room service every day

kind chef who delivered room service to me

wifi was intermittent.

the breakfast was super complete, and the room service was excellent

room, room service and comfortable beds

the wifi was always fast, and the solved the booking issue i had.

same day laundry service, helpful, friendly staff

take an elevator to the parking you had to take a long circuitous route through the camino real next door

the room service food is amazing, and the overall atmosphere of the hotel is very classy

room service good and breakfast included was excellent

our room service breakfast was one of the best meals we had all week.

airport shuttle, great food selection, 24-hour room service, front desk services, comfortable

i also had the most amazing salad delivered by room service to my room

breakfast really good

they have indoor parking and a pool table. they have a clean kitchen to use.

always at front lobby area of property (parking)

easy to get to airport clean room service was easy but expensive

and the three flag restaurant in the hotel had very nice food and accommodating staff, we had room service and it was great

wifi passwords not found anywhere

had parking, was cheap

wifi was too weak in our room to be usable but okay in common areas

pool is nice, room service breakfast was yummy, check in and check out times have improved, i like to stay here

the room service meal.

the room service was excellent and the staff was amazing.

room service was great; pulpito tacos were delicious

desk, maintenance, room service, restaurant staff - everyone very polite, knowledgeable and willing to please guests

small hotel with just 7 room, and a lovely courtyard garden where we were served a delicious breakfast

so to go if you have an early flight), nice mall within 5 minutes walking, close to the

secure parking (but pre-book as only 3 spaces available) (+) off street secure parking for our car

huge rooms, very clean, great breakfast

property is comfortable and had a beautiful courtyard to eat breakfast in

there is literally nothing on the building, only a tiny pool without bar o staff

the swimming pool was not available.

the room keys didn t work in the gym and pool areas.

our kids enjoyed the revolving restaurant:)

from the revolving restaurant to the amazing rooms and very comfortable beds, to the delicious breakfast and very professional and friendly staff- the hotel was wonderful

staff, room service, wine list

2nd floor because i walked by but the room doesn't have information on the hotel amenities like room service spa and the casino in the first floor

my phone wouldn t allow me to order room service.

buffet was excellent the room was nice and clean i will use this hotel again there was a pool but didn't use it

room, wifi availability, not available services

there was very good wifi and my room even had an ethernet hookup

they offer sufficient parking for 4 full sized cars (plus some extra room for a couple more motorcycles if needed- and it

on-site food available- i arrived in the evening around 8pm and there was no food available or room service

or 6 options) for a reasonable cost, netflix and other streaming services as

i like how they offer options to order room service

room service was nice and kept us going after a long day travelling

restaurant to sit down in) for a reasonable price

so close to the airport, the staff were gorgeous, free breakfast in the morning.

rooftop pool, safe, clean, staff very accommodating

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

) delivered it to my room on a tray, just like room service at a proper hotel :) wifi worked well and bed was comfortable enough, if a bit small

room service food is delivery from nearby restaurants and was very tasty

wifi is only working perfect in the lobby or the breakfast area

we were are to get our laundry done for $10usd per load, get our luggage held for a few hours and a ride to the airport

breakfast was super

clean, newly renovated, parking, great location, friendly.

good location, easy parking, comfortable bed

strong

t necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have been in the same

t door locks) breakfast so bad, for that price i can get something better

and location is perfect, close to the airport and shops to get breakfast or other supplies

like this place, there is everything you need, good bed, quiet room, breakfast

a very hot shower, convenient location to the airport, super friendly staff and one way airport shuttle

, shuttle is right on time, 3 minutes from the airport

and breakfast was amazing

good, free shuttle service and great pre-stay communication

comfortable bed and clean bathroom. spacious balcony. friendly staff and good breakfast.

close to the airport. clean. wifi. transportation.

reliable shuttle from airport

the host is super helpful - airport shuttle is free - very close to airport - clean room - good wifi - place in terrace to sit - nice

delicious breakfast

the roof is a lovely spot to relax with good wifi

the room service food was very disappointing. we got very standard meals and they were not good.

we even had to hurry to order food from room service as this was closing as well

surprise for a hotel of this category and price), and one of the two elevators is

also, the check in and check out procedures were surprisingly slow, there is no 24/7 room service

we ordered room service

the breakfast was very good too

the space was super clean and comfortable, the garden was beautiful and the breakfast was delicious

breakfast was good

breakfast was tasty

very quiet. the host is super nice. the breakfast was good. everything was clean.

room service was delicious after a long week of travel

the food we got via room service was good but not excellent.

loved the building, the room, the room service was really good

swimming pool is in front of the road, so not relaxing at all

pool area lacks maintenance

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

very secure property with parking and lots of guards

nice breakfast with view of volcan fuego

the pool area, the delicious food and comfortable bedroom

the stay the breakfast and the place very nice all excellent

understand that the pool was solar heated

bike and went for a good ride to enjoy nature outside the property and came back to have a great breakfast