the stay the breakfast and the place very nice all excellent

beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

understand that the pool was solar heated

gardens with small pool

very secure property with parking and lots of guards

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

great breakfast, friendly and helpful staff. good and stable wifi, always clean.

the staff was so helpful, offered amazing complimentary breakfast and also beautiful conversations

they also had a laundry service, and that was incredibly helpful

the breakfast was

bed was a little hard spotty wifi

breakfast could have been a buffet, but it was still great

more breakfast selections ,incorporate more traditional dishes. everything else was excellent

the property also has parking

staff was kind and accommodating. breakfast was delicious. overall facilities looked great.

hotel has parking as well which is a nice

they only offer us room service it was 9:12pm and they close at

customer service was excellent! room service was also excellent!

complimentary coffee wasn t available - when asked about it they charged to room service

we loved the room service and daily turndown service

amazing ruins and history, great staff that provide above and beyond service, delicious food from room service, and the room was gorgeous

location . place . rooms are big and cozy.good breakfast. very green and quiet place.

location was great. breakfast was too basic. very friendly and attentive staff.

quiet, comfortable courtyard: beautiful, secure staff: incredible, friendly, and speak english breakfast: simple, delicious, and free with your stay

beautiful & breakfast was fantastic

oh, and their traditional breakfast is delicious

wifi poor in room. outside good.

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good price-value

wifi in the rooms was poor

good wifi, hot shower, and very comfortable big rooms

om 23 if i remember well)

comfortable beds, hot water and reliable wifi

the wifi can be spotty inside the room but i left a staff member know and they fixed it!

wifi was intermittent

allowed for early check in since they had space

they have quite a late check out time and the rooms stay dark so was able to have a much needed sleep in

i asked for room service at 805pm and they said the restaurant was closed for the evening

interior patio/jacuzzi, comfortable bed, nice staff, good location, on site parking, room service, restaurant

the restaurant and room service staff went out if their way to be helpful

bed was comfy, room service tasty and they gave us

i did not eat a variety of their room service because i prefer to eat outside of hotels; however i got sick and had to order a

breakfast was satisfying n good service

no coffee for costumers, wifi signal very poor

perfect location too and the breakfast options were pretty good

super nice staff, good breakfast, quality of sleep, fast wifi, plenty of plugs, great location

we also had wifi

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our wedding night

pool is much smaller than expected and not conveniently situated

pool is small but a beautiful setting

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

beautiful rooms and amazing views from the pool. very nice staff.

a clean room, a comfortable bed, a decent wifi connection

typical house with a small garden very nice staff comfortable room and bed good wifi quiet and safe

laundry

as a digital nomad, the wifi worked perfectly

strong wifi and just a short walk from the centre

breakfast delivered to room, offered room service daily. staff was very pleasant.

cold a/c, good wifi, great hot showers

good wifi

size, shower was excellent, coffee machine ready to use every day, staff was kind and helpful, breakfast was delicious

wifi worked poorly, with frequent disconnections

we ordered room service and the food was to die for

wifi

forentino breakfast,

breakfast had several excellent local choices

great breakfast, nice rooftop, and late check out. their cleaning lady was amazing!

very friendly staff, clean, good breakfast, lovely garden. excellent location

the breakfast is tipico but wholesome and the staff

cleanliness

breakfast included

breakfast there was no buffet

less noise in the main part of the hotel with the kitchen facilities being on the roof top compared to two years ago when they were in the court area

the wifi worked really well

fact that they turned off the wifi 10 min after we got there and didn t turn it back on until we asked at breakfast

food for breakfast was great, as was the rooftop setting

cheap laundry prices

the bad wifi.

2) there's no working wifi

wifi could ve had stronger connection.

we had wifi as well

the wifi didn t really work for our 3 night s stay

breakfast was a let down

wifi was not working most of the time or more than super slow when working

when i asked for the wifi password, again he was very rude and took my phone out of my hand to enter it, which meant i

they prepared us a packed breakfast because we had to leave early in the morning to hike acatenango volcano

beds were comfortable. room service was great , cleaned properly.

breakfast was included every morning which was a nice bonus

the location was excellent, and the breakfast was delicious

breakfast varies every day and it is served in the garden if you prefer

good breakfast, too

the breakfast was unbelievable

parking is not on the premises

i liked the property itself. i also liked the staff and the free breakfast.

more breakfast choices

setting and breakfasts, very quiet and spacious rooms, very centrally located, off-street parking available

location great, bed comfortable and wifi excellent.

good breakfast

great wifi and comfy

stable wifi,the water in bathroom is hot. clean the bathroom immediately.

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back same (+) friendly staff, cheap breakfast and laundry (+) we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load) (+) laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal (+)location, on the edge of the city centre - walking distance to coffee and laundry facilities

had good wifi

the beds are a killer for your back, the rooms insolation inexistent, we spent 8 hours with out wifi and tv, tv does not work and only in spanish if you are lucky, i was locked in my room for one

best part of my stay was the fast wifi, the rest was just ok

they send you a what's app message as to when you want breakfast so it's always freshly made and hot

great box breakfast for early trip

great location. wonderful breakfast. very helpful staff.

the included breakfast was quite nice, and in the evening they send a text to find out what time you would like

the location, the service, the facility to get you tours, breakfast was good and the price vs value, worth it

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the loft area

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the loft area

location, quiet & peaceful but near everything, excellent staff who organized an early check in which we really appreciated after an overnight bus from flores

breakfast was

we did laundry and it came back same day

breakfast was included in the price and a variety of options were included

tasty breakfast

horrible wifi

there was a crying baby from 7am to 9am on sunday and running a shouting kids all day

the restaurant and bar for being a tourist area closes too early and there is no warning or signs that gives you the

wifi in the back where we stayed did not work for 2 days

there was loud music from a nearby bar until 12

the room off of the bar is noisy

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

beds were hard as a rock, wifi did not connect to room.

t working in room 204)

no wifi connection in the room

the hotel is in the middle of everything and since they have parking space for your car you don t have to use your car until you leave the facility

the beds, showers, ambiance, wifi and daily filtered water were great

great location, comfortable beds, good wifi! staff we friendly and rooms were cleaned every day.

the room was a decent size, the bed was comfortable, wifi worked well, pillows were decent, location was great

the staff and room service is just top of the line

pool towels provided

staff from the front desk to the person in charge of the parking lot

the pool was too cold. i didn t enjoy this on my family didn t like it.

the best part is the hotel offers free parking

wifi. variable. dropped al 3 of my devices frequently.

even the wifi signal is low

working wifi

wifi in my room

the second one didn t have a good wifi connection and i found two roaches on the room

the generosity of the late check out was hugely appreciated on a rainy afternoon

a very nice breakfast, and setting

breakfast is great

very welcoming, secure parking

breakfast was ok

there were lots of english magazines and the wifi was

the wifi is kinda slow.

wifi speed is really slow :-

my only complaint is the weak wifi. bring a sim card if you need to work...

the laundry service was efficient and fairly priced

they even had laundry service which was really helpful to us and even had the facility to clean your shoes after

terrible wifi in certain areas of the hotel

they offered us laundry services if we needed but since it was the beginning of our trip, we did not need to do

there is a bar close by, music till 1 am

central location, kind staff, quick laundry service. had a great stay.

what we found to be most exceptional was the pool, gardens, room service (see photo below-this was less than $30 us and it was superb (+) response from room service 100% parking logistics are (+)room service (+)location near the main square, facilities in the hotel, room service (+) the restaurant staff and room service spoke no english which made it somewhat (-)with the restaurant and room service could have easily been resolved if they spoke a even a little english, or i a little (+) room service staff is really nice (+) decor, pool, gym, room service, fireplace in room, attention to detail in room and bathroom (coffee maker, shampoo (-)got food poisoning from room service

amazing room, friendly staff, fantastic showers, lovely pool, delicious food and drinks, great service

the staff went above and beyond in helping us, including parking, looking after bags, and some specific dietary requirements

large kids playground

ffee maker,

breakfast and great room service

options for breakfast - very good

the location of the hotel was great. wifi was great. comfy bed. breakfast was good.

the courtyard room was charming and the noise stopped at 10:30pm but then the breakfast clinking started around 7

only had a short stay at this hotel and did not have chance to enjoy the free breakfast

it was fairly spacious and very quiet. there s plenty of parking for those with vehicles.

nice big common space, living room, dining room and kitchen

the kitchen was well stocked with the basic equipment for cooking, though we mainly used it for making

kitchen had everything we needed for preparing meals, and the living space was very comfortable for

great to have a kitchen and washing facilities

warm pool

it s stunning , the breakfast was amazing and the staff are what makes this place so special.

en up to the bathroom) are all beautiful

it is clean and the breakfast was great as well

the garden, the pool, the hangout room, the terrace, and your room

wifi works in the room

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

wifi sucked

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

the wifi was weak - we could scroll the web most days but not take video calls

wifi is decent if you want to work and there is a restaurant at the front of the property which

the laundry service is high recommendable

cheap laundry, it was actually cheaper than nearby laundry places

they also do laundry for a good price

wifi worked well in our room next the the kitchen

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

the daily room service is a nice touch

the wifi works great

good stable wifi

nice and clean rooms location access to kitchen roof terrace good wifi

clean facilities, friendly staff, comfortable, and great wifi

the location is very good if you need to park your car inside the hotel parking and walk around

we requested parking on site and it worked out well

there is parking inside for guests and a beautiful

location is good, breakfast is great. employees friendly.

the pool & gym at porta also open to casa encantada guests

breakfast was great

the hotel is small and quaint but we could use the porta hotel pool just down the road, we didn t realise this when booking - it is also a lovely hotel with

the breakfast was fantastic

nu vs just tipico), staff was all super nice

the breakfast is good, and the beds are

wifi reception is bad and when it's not the connection is very slow

can be a bit noisy during breakfast

breakfast was delicious

breakfast was included and very good

there could have been a bit more welcoming atmosphere, it was slightly unclear if we could have room service, car service etc

the room was cozy and room service impeccable

it would be nice is room service was open 24/7 though and if the pool was available for longer throughout the day

we thoroughly enjoyed every meal between breakfast and room service

presentation of room service and breakfast

everything! room service, clean, comfortable, and felt safe

was great, the staff, the food, the location and the wifi

small parking lot

good breakfast and kind staff

excellent location, beautiful place, comfortable rooms, with free parking on premises

for an extra charge they did my laundry and it was much appreciated

was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry at a very reasonable price

wifi worked great

good location, great wifi in rooms, rooftop view of volcanoes.

wifi was extreme bad in the room

they have a own laundry and they wash everything after a customers visit - even the blankets

owners were so nice and the breakfast was wonderful, especially the yogurt, fruit, granola parfait

great breakfast and coffee. clean room and friendly hosts.

they also offer meals, laundry service, and airport shuttle although all three are extra cost

the breakfast prepared was homemade, authentic guatemalan cuisine, and very delicious

room service is excellent

the way the bill was itemized to reflect food charge

late check out was available at a reasonable rate, front desk staff were welcoming and helpful,

good wifi

breakfast was delicious with a stunning view from the terrace. wifi worked well.