desk, maintenance, room service, restaurant staff - everyone very polite, knowledgeable and willing to please guests

the room service meal.

room service breakfasts were amazing

only inconvenience was trying to get room service in the morning

it's a big hotel, so it has all the comforts that you need and an excellent room service.

breakfast was delicious and receptionist at check-in offer to bring breakfast to our room at not

not everyday cleaning the rooms the breakfast could be better

free breakfast was fine. staff very helpful even if they didn't speak much english.

as spanish such simple question breakfast time

free parking, large comfortable room and bathroom..wifi is ok

breakfast is served very morning from 6:30 to 7:30

breakfast was good

clean, good signal wifi,comfortable bed, nice staff , cheap

good wifi, close to the city center, resonable price.

window and you can hear everyone talking like they in your room, there is noise in mornings , the wifi stop for a day, you have to wait to buzz the door every time you go in or

pretty clean and had good wifi signal.

clean good signal wifi comfortable bed good location

restaurant to sit down in) for a reasonable price

easy to get room service as well which was perfect as we arrived in the evening and left early morning

they had room service dinner

i like how they offer options to order room service

ordered room service a couple of times and the second time my order was forgotten and i had to remind them

the room decor and kids

the room decor and kids

staff, parking, and location are great value for the money

the absolute best room design i've ever stayed in. i love the mission to help kids!!

free parking below the building very convenient

so close to the airport, the staff were gorgeous, free breakfast in the morning.

sgusting)

room service tray had quite a bit of mold

they have room service and what we ordered was really

she was host, waitresses, room service

the room was spacious and the wifi worked well throughout the hotel

room service good and breakfast included was excellent

sometimes room service would take long but that didn t really bother me.

excellent room service, 3 resturaunts and a bar in the hotel. friendly and obliging staff.

excellent hotel. great food with room service. everything was world class.

the room service food is amazing, and the overall atmosphere of the hotel is very classy

good wifi/internet/network

rooftop pool, safe, clean, staff very accommodating

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

free wifi

good for 1-2 night stay the wifi worked good

room service food is delivery from nearby restaurants and was very tasty

) delivered it to my room on a tray, just like room service at a proper hotel :) wifi worked well and bed was comfortable enough, if a bit small

ear plugs i could hear everything going on in the other rooms on my floor and in the hallways wifi was spotty in my room, disconnected

great wifi, i was able to stream netflix, no problem

nd of like a semi-basement), looking out into a parking lot

everything view room service everything was excellent

room service did work every day and took a long time to deliver the food.

bottoms of phone at the room did not work

room service woke us up at 8am to ask if we needed anything. breakfast buffet was very basic.

i ordered room service and, again, the service was outstanding, and food was good as well

also room service was very delicious food

room service food was the best i have ever had

we did not have the view we requested and trying to find the parking was challenging.

breakfast was awesome with plentiful choices and very delicious

the gym has enough equipment to accommodate the guests

clean, newly renovated, parking, great location, friendly.

good location, easy parking, comfortable bed

the breakfast was super complete, and the room service was excellent

room, room service and comfortable beds

well located, good parking and comfortable beds

to all the facilities of the westin camino real hotel (coffe shop, restaurant, swiming pool, gym, spa) (+) it has a small gym, but good enough for a quick workout (+) nice clean rooms use of westin facilities next door but $10 charge for gym and (-)booked this hotel because it had a gym, but the gym was a complete joke (-)gym only has three machines (-) it's a bit offensive to call 3 runners a gym ( (+) $10 access to camino real gym and pool next door, which is a big plus and still cheaper than staying at camino real (-) the gym is quite small (-)small gym (-)the gym was terrible. 3 machines? of which one was broken.

no free wifi, no coffee maker, no freeze in the room.

room service

room service was quick and the food was delicious

the room service and the brunch in the restaurant were both very delicious

all the check in and room service was went very smooth

reception, booking a car, room service and particularly check in and payments were all a shambles pool area was very shabby

the staff was polite and friendly, the beds were comfortable and they served good breakfast

strong

all using the same restroom, no hot water to take shower, not private room

t door locks) breakfast so bad, for that price i can get something better

t necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have been in the same

beside the bed, they were on the other side of the room, but the main problem was that the wifi

the air conditioning and wifi in my room worked well too

wifi was a bit weak in my room; functional but only in certain areas of the room

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

wifi was frequently going out. very noisy during this holiday week. breakfast was not included.

delicious breakfast

huge rooms, very clean, great breakfast

very personal attention; breakfast cooked for me by staff; anything i needed was what they wanted to do

the wifi didn't work well in the room

typical breakfast is superb

room was dirty... room service menu limite . and breakfast bar alwas cold food

room service was great, the food was really very good

loved the spa that s always a nice addition

the breakfast was fantastic

we also loved the pool on the 5th floor

eager to help, nice decor in the restaurant good breakfast with not so good food alacarte, good room

security, facilities, staff hospitality, breakfast, restaurant, room service, meals, tranquility of the hotel and surroundings, welcome drink

the room service food was cold upon arrival.

od) is low quality, the pool is shared with other property so you cannot use it

information in booking and in the hotel, room service

parking was always available and

music from the bar down the street was very loud and could be heard in the room

wifi signal strength in my room (#7) was patchy (-)sometimes wifi doesn't work, but it's pretty rare when this happens. (-)the wifi should be better. (+) the wifi is excellent and the location is great (-)the wifi had some issues, it worked intermittently (+) good wifi (-)the wifi signal was not very strong, and i wasn't able to do everything i needed to do online. (+)wifi was spotty at best, not to the level required for a business traveller, the speed was slow and (-)wifi speed and availbility (+) the wifi was also good

was definitely noisy from the neighbouring bar on saturday night but sunday was quiet

the breakfast was also delicious

my phone wouldn t allow me to order room service.

2nd floor because i walked by but the room doesn't have information on the hotel amenities like room service spa and the casino in the first floor

staff, room service, wine list

also has a sizeable complimentary swimming pool off of the restaurant, hair dressers and some spa type treatments are available at extra cost

gym is well equipped

at 4am and they even had prepared sandwiches for us to take with us, as it was too early to have breakfast

free shuttle to airport whenever you

we left too early for breakfast, but the staff provided a takeaway sandwich, juice box and biscuit

a very hot shower, convenient location to the airport, super friendly staff and one way airport shuttle

easy check in, safe car parking, airport shuttle, breakfast included

breakfast was just excellent and the staff were very kind

the roof is a lovely spot to relax with good wifi

everything except i had to leave so early i wasn't able to have the breakfast

ter 10pm) and then it is $3 which is still much cheaper

morovoer the breakfast was delicious

tip is incluid when you request room

for kids - there is a pool, swing set, and laundry available

secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the prices of the food are too expensive compare with the prices at the restaurants

pool area looks nice but we didn't try it as it looked cold

it's great for group travel with a full kitchen, living space and dining area

breakfast was good

the breakfast included was great and despite the place not being sign posted outside you receive very

very quiet. the host is super nice. the breakfast was good. everything was clean.

value for the money - spacious room, super cozy, water dispenser available, delicious breakfast, beautiful garden

the breakfast was very good too

staff was so accommodating and friendly, and the complementary breakfast at the corner restaurant was great

strong wifi, okay cable selection

it was however clean and breakfast included was excellent

wifi is only available at the lobby and the signal was not very stable.

the location of the hotel and the breakfast from patsy. staff was helpful and cheerful too.

walk from a huge mall with lots of options, the breakfast is lovely and there is the option of room service with delicious food at very fair prices

on the type of traveler you are, but they do room service every day

kind chef who delivered room service to me

location, easy parking, small but nice courtyard, free breakfast, friendly staff, yummy room service

spotless comfortable the best night s sleep i had in guatemala i love your wifi password

staff, wifi and cable.

wifi on the room 2) there wasn't any reception, everything was dark

close to the center the wifi is good.. good location not to noisy by traffic

wifi was amazing, beds were really comfortable, staff are really friendly, they held onto our bags

the wifi and fan worked. new curtains.

breakfast really good

always at front lobby area of property (parking)

the wifi was excellent

the breakfast was also lovely, like a european style desayuno tipico set in nature on the backside of

friendly people, nice rooms. breakfast included

no water filter in the room, not the best wifi, at least during my stay.

the room was spacious and well-furnished, fastest wifi i found in guatemala, good breakfast, and located in a safe gated area of zona 10, staff was

surprise for a hotel of this category and price), and one of the two elevators is

the room service food was very disappointing. we got very standard meals and they were not good.

we ordered room service

also, the check in and check out procedures were surprisingly slow, there is no 24/7 room service

we even had to hurry to order food from room service as this was closing as well

easy to get to airport clean room service was easy but expensive

and the three flag restaurant in the hotel had very nice food and accommodating staff, we had room service and it was great

we liked the location and the secure parking lot was a big plus.

along with all this, we also had to park the vehicle in a separate parking garage even though there was plenty of room in the main parking area

had parking, was cheap

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

excellent location! big room with comfortable furniture. good parking space and access.

we got in too late to check out the pool

our kids enjoyed the revolving restaurant:)

there was a denny's next door which made a good breakfast stop for us before we went to the airport

from the revolving restaurant to the amazing rooms and very comfortable beds, to the delicious breakfast and very professional and friendly staff- the hotel was wonderful

there was very good wifi and my room even had an ethernet hookup

they offer sufficient parking for 4 full sized cars (plus some extra room for a couple more motorcycles if needed- and it

room service was delicious after a long week of travel

the food we got via room service was good but not excellent.

loved the building, the room, the room service was really good

swimming pool is in front of the road, so not relaxing at all

pool area lacks maintenance

they have indoor parking and a pool table. they have a clean kitchen to use.

very secure property with parking and lots of guards

nice breakfast with view of volcan fuego

the pool area, the delicious food and comfortable bedroom

the stay the breakfast and the place very nice all excellent

understand that the pool was solar heated

nice temperatured pool to play with a baby

nice pool and hot tub area

breakfast was good enough. personnel was great. location was awesome.

facilities were tranquil but exciting for the kids and very relaxing and peaceful with calming spa music played along the walkways and within the facilities

pool and jacuzzi were perfect