nice, clean rooms. very secure location. kids enjoyed the pool and playground.

the stay the breakfast and the place very nice all excellent

beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

understand that the pool was solar heated

gardens with small pool

very secure property with parking and lots of guards

i got sick on my last day and daniel an employee there brought me my breakfast to the room

was amazing and the breakfast was delicious

breakfast could have been a buffet, but it was still great

excellent stay and wonderful staff. the breakfast was tasty.

the breakfast was tasty, and the entire staff was very helpful to any of our questions about the city

the breakfast was

the breakfast was amazing, staff was absolutely wonderful, room was clean, beautiful, and comfortable

no laundry service available through the hotel - but there is a laundry about 8min walk away

they also had a laundry service, and that was incredibly helpful

at first i thought the wifi signal wasn t great, but i used it with ease after jumping on and off a tethering device i

they only offer us room service it was 9:12pm and they close at

customer service was excellent! room service was also excellent!

complimentary coffee wasn t available - when asked about it they charged to room service

we loved the room service and daily turndown service

amazing ruins and history, great staff that provide above and beyond service, delicious food from room service, and the room was gorgeous

location . place . rooms are big and cozy.good breakfast. very green and quiet place.

location was great. breakfast was too basic. very friendly and attentive staff.

quiet, comfortable courtyard: beautiful, secure staff: incredible, friendly, and speak english breakfast: simple, delicious, and free with your stay

beautiful & breakfast was fantastic

oh, and their traditional breakfast is delicious

laundryservice

decent enough wifi, water never got too hot but didn t really bother us

decent wifi clean helpful staff

a clean room, a comfortable bed, a decent wifi connection

as a digital nomad, the wifi worked perfectly

good service and everything was well maintained and super clean, beautiful courtyard, good room service

interior patio/jacuzzi, comfortable bed, nice staff, good location, on site parking, room service, restaurant

bed was comfy, room service tasty and they gave us

the restaurant and room service staff went out if their way to be helpful

we ordered room service and felt like food quality could be improved

didn t like that there wasn t any refrigerator in the room so we had to keep calling the room service for ice but everything else was excellent

only inconvenience was trying to get room service in the morning

food was amazing - room service 10/10

the room service was excellent and the staff was amazing.

pool is nice, room service breakfast was yummy, check in and check out times have improved, i like to stay here

they even helped us to send out our laundry to get it done

they also had parking, which worked great because when we arrived we realized parking was difficult in town

parking is available on site

comfortable beds, hot water and reliable wifi

was a plus for us to have safe parking for our rental

wifi poor in room. outside good.

wifi is basically nonexistent

internet in my room didn t work, i had to stand by the door to catch wifi

wifi signal in the last room at the end of the corridor

om 23 if i remember well)

pool is much smaller than expected and not conveniently situated

beautiful rooms and amazing views from the pool. very nice staff.

pool is small but a beautiful setting

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our wedding night

wonderful hotel: great locaion, excellent wifi connection, comfortable beds and the staff were very kind and most helpful

were lots of choices and it was an excellent hot breakfast

we also had wifi

the internet or wifi service is very bad

is near the hotel that offers laundry and yoga classes

2) there's no working wifi

we had wifi as well

wifi could ve had stronger connection.

the bad wifi.

the wifi came and went probably because of the thick walls.

lovely hotel! excellent breakfast choice. the food was delicious.

included breakfast was phenomenal

location, staff, a/c, wifi, breathtaking views from the terrace, free delicious breakfast to start your day, safe covid-19 protocols, beautiful internal patio

very patchy wifi and very noisy outside the rooms in the evenings and mornings.

setting and breakfasts, very quiet and spacious rooms, very centrally located, off-street parking available

beautiful, impeccable, nice staff, amazing breakfast

the parking situation is a little difficult to coordinate each time you want to park or depart

breakfast was delicious

the breakfast was unbelievable

great location, comfortable beds, good wifi! staff we friendly and rooms were cleaned every day.

the room was a decent size, the bed was comfortable, wifi worked well, pillows were decent, location was great

breakfast delivered to room, offered room service daily. staff was very pleasant.

they helped us out with an early check in since their check in time collided with a wedding ceremony we where attending

another big plus was the free breakfast

really enjoyed the coffee in the room too + the laundry service

breakfast was excellent but you have to place an order for it 15 minutes before you want to eat

breakfast was appreciated :) room 3 was nice and quiet even though this hotel is in the center of

we did laundry and it came back same day

location, quiet & peaceful but near everything, excellent staff who organized an early check in which we really appreciated after an overnight bus from flores

the breakfast was very good - probably the best hotel breakfast we have ever had

tasty breakfast

our kids really liked the playing area and the garden

nice staff, great wifi signal great location

horrible wifi

room far from wifi

there was a crying baby from 7am to 9am on sunday and running a shouting kids all day

the location is very good if you need to park your car inside the hotel parking and walk around

we requested parking on site and it worked out well

there is parking inside for guests and a beautiful

courtyard, nice tented breakfast nook, lush gardens, we liked the old style decor, included breakfast was delicious

location, service, breakfast

noisy room off the lounge, breakfast area

breakfast there was no buffet

rla and the senor who helps with the luggage

parking lot leaves you wondering

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and the restaurant

centrally located had parking

since we drove, parking was import to us and the hotels free parking in a small courtyard perfect

because of the easter week processions, their off-street parking became a real plus

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the loft area

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the loft area

the wifi was pretty terrible too

were really good let us check in at 4:00 am and served us a good breakfast

when i asked for the wifi password, again he was very rude and took my phone out of my hand to enter it, which meant i

the staff was very nice and the included breakfast. also, the view on the roof

breakfast was a let down

beds were comfortable. room service was great , cleaned properly.

helpful staff, wonderful location, clean rooms, very beautiful garden and very good breakfast

the location was excellent, and the breakfast was delicious

breakfast was always different and we couldn't choose

breakfast was included every morning which was a nice bonus

we ordered room service and the food was to die for

facilities were beautiful and clean. breakfast was excellent.

forentino breakfast,

we had to ask for things at breakfast 2-3 times before they arrived

the breakfast was amazing and included in our room rate

wifi. very slow. even personal data is slow. i got at&t

there was mold on the walls in our room and the wifi had poor connection

breakfast was delicious

breakfast was included and amazing service and food

breakfast was included and very good

wifi is decent if you want to work and there is a restaurant at the front of the property which

working wifi

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

wifi. variable. dropped al 3 of my devices frequently.

the second one didn t have a good wifi connection and i found two roaches on the room

wifi worked quite well :)

great box breakfast for early trip

large bathroom, hot water at all times and free breakfast

i was very satisfied with the breakfast options

the breakfast was excellent: eggs, beans, papaya, bread, and great coffee

they send you a what's app message as to when you want breakfast so it's always freshly made and hot

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

the room off of the bar is noisy

the daily room service is a nice touch

the wifi works great

cleanliness and comfortable bed staff are welcoming and accommodating they let me have a slightly late check out which was appreciated

wifi was very stable and fast

good stable wifi

the breakfast is delicious ( i went for the traditional guatemalan breakfast) and the service was (+)every thing. great hotel reflecting guatemala. fantastic room, breakfast and staff.. (+) we like the typical breakfast so much (+)location with a great view for breakfast at the terrace (+) breakfast is great and different every morning - home made granola to die for (+) the breakfast was included and very delicious (+) breakfast is very good (+)has a beautiful terrace, the breakfast served is very diverse ando rich, overall a great hotel (+) the breakfast is very good too, fruit, eggs, beans, bread, etc (-)from mexico we would have enjoyed the fabulous guatemalan tortillas with breakfast, but the bread was good too (+) delicious and fresh breakfast

wifi is good and the buffet breakfast is simple but adequate

e best we had in 3 months in central america

the wifi is kinda slow.

wifi is very good, there is a fan in a room, breakfast is exceptional and the hotel is very

very quiet, very clean, excellent wifi signal

wifi was good, but it looked like we were the only people there so may not be as good if there are

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back same (+) friendly staff, cheap breakfast and laundry (+) we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load) (+) laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal (+)location, on the edge of the city centre - walking distance to coffee and laundry facilities

stable wifi,the water in bathroom is hot. clean the bathroom immediately.

great wifi and comfy

had good wifi

the beds are a killer for your back, the rooms insolation inexistent, we spent 8 hours with out wifi and tv, tv does not work and only in spanish if you are lucky, i was locked in my room for one

best part of my stay was the fast wifi, the rest was just ok

breakfast was fantastic and the chef amazing

hotel s decor is amazing, and the breakfast was delicious

breakfast was free but they did not tell us which meals were and which were not free so we

breakfast was great. location was good as well.

the hotel provided wonderful hospitality and served a delicious breakfast

location is good, breakfast is great. employees friendly.

breakfast and great room service

the service was excellent. we loved the location. breakfast was delicious and ample.

breakfast menu very limited but brunch menu top class

the courtyard room was charming and the noise stopped at 10:30pm but then the breakfast clinking started around 7

no wifi in room

wifi didn t work from my room. i had to go the lobby.

was a bar at the below

great location, the best staff, cozy and good value hotel -- don't miss it. great wifi

they offered us laundry services if we needed but since it was the beginning of our trip, we did not need to do

i work on line and found the wifi and work space was top notch - even for bandwidth rich zoom calls - great views of the valley

laundry service was reasonable price

wifi was super strong

cheap laundry, it was actually cheaper than nearby laundry places

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

they have laundry service

limited facilities like no spa or pool, bathroom could have been a bit more spacious

i liked the spa tub and the security of the place. it was also very quiet and clean.

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

wifi sucked

what we found to be most exceptional was the pool, gardens, room service (see photo below-this was less than $30 us and it was superb (+) response from room service 100% parking logistics are (+)room service (+)location near the main square, facilities in the hotel, room service (+) the restaurant staff and room service spoke no english which made it somewhat (-)with the restaurant and room service could have easily been resolved if they spoke a even a little english, or i a little (+) room service staff is really nice (+) decor, pool, gym, room service, fireplace in room, attention to detail in room and bathroom (coffee maker, shampoo (-)got food poisoning from room service

the annex's pool is private and lovely

we loved the playground for kids and the pool.

wished the spa was open later.

they have shuttle and free valet parking

the wifi didn't reach my room.

laundry was expensive and we had to pay some random quetzales, they couldn t even say what for

good location, great wifi in rooms, rooftop view of volcanoes.

they also offer a laundry service with fair price

location, rooms were clean, you could do laundry at very good price

very friendly staff, really nice breakfast.

outstanding breakfast included in price

the stay comes with daily free breakfast included and it was great

the staff were very friendly, the complementary breakfast was delicious!

no on site parking, needed moto transport to and from

breakfast is great

slow wifi

breakfast was ok

a very nice breakfast, and setting

they even served us breakfast half an hour before the usual time as we were leaving very early in the morning

it was fairly spacious and very quiet. there s plenty of parking for those with vehicles.

the kitchen was well stocked with the basic equipment for cooking, though we mainly used it for making

kitchen fully equipped

if you need an apartment with a washing machine and kitchen, this could be a good place for you

having parking on site was a nice bonus