gym and wellness facilities were superb and spotless

location, kid enjoyed the pool and the mini slide

fully stocked kitchen

the coffee maker in the kitchen is so tall that you have to move it off the counter to open it

2 bedroom suites was spacious, very clean and well equipped

there is a sit down restaurant but it just serves like pool bar food

4 days room service did not come once

had to go downstairs for room service.

the service and staf is excellent also the room service was excellent.

room service was not very good

phone in our room was broken, no physical menu to read from for room service

room service fast and great selection options

slide needs to stay open past 6 pm, with check in time at 4, it really does not give kids enough time to spend using the slide

pool slide needs to stay open past 6 pm, with check in time at 4, it really does not give kids

from the beach to the two different pools, family/kid friendly amenities, restaurants and a spa that is hard to leave

the water slide was a delight for the kids

the room service was great and fast

room service came very late to clean after 3

clean and spacious room, quick room service

the pool and courtyard are beautiful

the bed and kids love the tv to watch you tube

but room service had not been in the room for 2 days, so why was anyone in the room

no room service

instacart delivers and they have room service which is the best deal in town

upon check in i was given a print out that explained i should not expect room service every day

wifi didn't work except in reception

pool restaurant

pool and grounds very attractive

the sheets the pillows the view, the breakfast was fantastic even having gluten free options, the pool was great and hospitality was honestly the best i've had

nice pool area, big comfortable room, big balcony.

comfortable and clean with great staff. nice pool area.

clean sheets and pillows case after i check in , and room service in the second day stay, but when i ask for those things they provide it, everything

it was ok no room service

the door has 2 locks on the inside, and room service only comes upon request which was nice

poor room service

i stayed 3 nights. i did not receive room service after the 1st night.

we had some room service, again this was delicious and we also ate at the restaurants

room service and menus decent

$18 for room service coffee is a joke but aside from that, amazing

time the level of service was fantastic everywhere we went on the property bars, restaurants pool stephanie was awesome at the pool

was raining the whole time we were there it would have been nice if there was an indoor pool or jacuzzi

they don't offer room service or breakfast during the week

rooms were mediocre for the price paid, also was expecting there to be room service

would prefer room service

plain rooms, small, no menu for room service anywhere.

no room service.

to consistently request fresh towels and ask for trash to be emptied after waiting all day for room service

when we did order room service we had to call down 3

couldn't get room service for a good 48 hours.

no room service

no room service.

and pillow, to pluffy, body sinks, no room service, misunderstanding

room service- i was handicapped.

comfortable beds. good shower, room service. restaurant. good quality of food. pleasant staff.

no room service or food service to the pool

room service came with plastic cutlery in take away bags and no plates. outrageous!!!

also, i wish there were menus in the room for the restaurants onsite and for room service

there were some stains in the carpet and the room service took an hour

excellent room service and friendly staff. amazing pool.

my girlfriend and i received food poising from the room service

fast room service

now water pressure , and room service breakfast was horrible

no room service or mobile ordering available.

room service disappointing

no room service.

the staff was great and the bed was comfy. room service was great.

did not like that you couldn't get breakfast as a room service

room service comes in to-go plastic containers with plastic forks and no plates

room service was open late

stayed 3 days and never got room service despite being out of the room most of the time

room service is available

the room had a musty smell, no room service and very small tv

room service, pool was closed, water pressure was horrible

balcony. restaurant was ok. room service was decent. good fries. staff were helpful.

shuttle to stores, room service, restaurant on site, pool and jacuzzi

bathrooms were disgusting , toilet was clogged before we got there , and no one came for room service to clean the

no mini bar or tea coffee facilities in my room

the pool and bar very cool and popular

great food and ambiance, love the bar area with many drinks and cocktails available

service from bar and restaurant

for guests surrounded by the outdoor dining of swifty s chic restaurant and a cocktail lawn and bar and a ballroom/showroom

no room service and no room cleaning a daily basis.

the food was excellent. enjoyed the gym and the private computer room. room service excellent.

no room service in the hotel

called for room service but kitchen closed.

staff always greeted us and made sure room service passed by if we had missed them by sleeping in

was dirty, not daily room service, extra charge for parking , the price was too much compare with cleaning, parking i

no room service and restaurant hours can be better.

improve the room service and the system of ac and extractor from the bathroom

although it had no bar or restaurant the sister hotel was a very short walk being it was right next door

she was very helpful with setting up the shuttle and giving great information on where to go and ideas of what to do

not enough linen provided, no room service

we ordered room service and it arrived 50 minutes after the quoted time

they enter the room when asked for no room service.

we had room service

room service was great. the food was hot when delivered. breakfast was wonderful as well

room service food was delivered in a box lunch with cold fries

food/room service need improvement!

we had very good room service and breakfast was great.

was not any restaurants open due to renovations just a small cafe with a very limited menu , no room service ,gym, spa just a very average stay charged daily for a resort fee that didn't have any

also the phone line in our room was down we could not order room service

i was disappointed there wasn t room service

room service was great best drink i have had in a long time

there is also room service but i did not use that

no availability of room service.

no room service

pool was cold

maybe there could be more variety in breakfast but still very good

quiet and clean. decent breakfast and very clean and functional gym/fitness area

everything the staff the room, the breakfast excellent

breakfast variety is a bit limited.

the room was nice. the room service was great.

room service was poor on one day, rest was good

also, there was no room service or restaurant

room had a notice saying they would clean the room everyday, but i had to call room service to actually get them to clean it

shuttle service was very accommodating

room service every other day.

tv remote didn t work, the wifi was locked and there was no password to get said wifi anywhere around the room, the bed was

air conditioner, fridge with freezer, microwave, tv, wifi

wifi totally sucked and cell reception was also awful with only 1 bar most of the time

the staff is amazing and the pool gorgeous

place and hotel, fully renovated with great size of room, friendly staff, good food, nice pool area and beach club very clean and nice the ambiance, tastefully decorated and very calm and

staff throughout; from congierge to cleaning to tennis and yoga pro to spa staff , to breakfast and dinner restaurant, to driver and

we did eventually question our ocean view & they found a room overlooking the pool, that also had a sea view, so we moved there & were much happier

the pool and the beach area are well kept and beautiful, the flower

room service very slow; no ice provided, nor ice makers on any of the floors.

food was very good at the hotel restaurant but no room service.

staff and room service staff demonstrated very poor customer service

the room service not very prompt

room service ends early 9-10pm and is not 24 hours

had room service and the hotel had restaurant for meals

we love the location, restaurant, beach bar and the staff throughout the resort is always excellent

pool experience somehow lacking. didn t care for the noise caused by the water arch fountain.

the staff is amazing, and we love de pool area!

they let people off the street into pool. people in pool fully dressed, jeans, dresses

not to mention my daughter getting stuck for almost 45 minutes before we plowed down the door, room service was a complete jerk, and i kept getting continual calls from the front desk about my

room service breakfast

we had room service for breakfast

no room service or maid service.

room service dinner very taste

they do not provide daily room service. cleaning

nothing i was lied too at the front desk about room service. and the food that they offer

breakfast to go no signal available on half of the television channels room service

breakfast was great and a lot to choose from

the pool too little

free breakfast was a plus with the kids

breakfast was lacking, bit expected with pandemic

need a drain out front parking lot was a river.

very clean no bugs great breakfast!

nice breakfasts. mattress too soft. parking easy, people helpful.

quick room service

the spa was the best i've ever seen

spa is a must

the gym was really nice

small gym without many weights

lists that they have room service but they don t

was looking for a place specifically with room service it listed that you had room service, but it did

a new property so i m sure they are getting the kinks out but i would ve loved to see room service daily with the keurig k-cups refilled for coffee for a 4 night stay

kitchen and microwave provided, but no plates or utensils or paper towels even if you want to

basic breakfast treats. no napkins, plates or utensils on the kitchen