to grab the attention of the person at the front desk when we needed her to open the door to the parking lot

located a few steps of central park i do really love the location, since you get up you can have breakfast early in the morning next to the fountain in the main patio delicious breakfast

it had a lovely internal courtyard where i had breakfast every morning

there s even a kids playroom

when we were in a rush for breakfast they packaged the remainder for us to take on the road, so nice

did my laundry super quick, they were so kind and even upgraded the room, they were available to help with

is an older hotel, the pool is not heated, parking is a nightmare, room service and restaurant hours are limited, bar service is terrible, there are too many steps to

lastly, we became very ill after having room service from the restaurant for dinner one night

is an older hotel, the pool is not heated, parking is a nightmare, room service and restaurant hours are limited, bar service is terrible, there are too many steps to

comfortable, well-maintained, enclosed parking, relatively easy to find, professional staff

parking was on fifth floor, reception on the first

wifi was fast. terrace, there is parking and place to cook

the only issue is quite bad wifi

i needed to call an uber, but the wifi i had access to was down and i didn t have internet

nice, comfortable rooms. wifi worked well

very clean and comfortable. good wifi. staff was very friendly and helpful

wifi was good

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel, parking was a block away and anybody could get into it

parking was in a separate, secure parking lot around a corner from the hotel

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in the fridge and use

the bed was comfortable and the wifi worked fine

there is even a window to let the lights in - the breakfast is very basic

ggs or pancakes) -the toilet bowl is moldy, see picture

clean, staff very helpful, parking available, good traditional breakfast.

- the staff is really helpful - the free parking

all good but breakfast in the room was nice

it had great wifi a desk in the room for me to work and it was quiet

clean and gets the job done, the restaurant breakfast was the best i had ever had

good breakfast it's not a calm neighborhood but very close to a big shopping mall, restaurants and not

we used the secure free parking facilities

some noise coming from parking areas.

breakfast was delicious

is very friendly and helpful, the hotel has great location and a lot of parking

location, rooms and pool

enjoyed several meals by the pool

clean, quiet, friendly staff. parking available.

hotel room was noisy on the first night and the parking area was too small, but they have an extra garage across the street

parking is not a formal one, it should be improved to give a better aspect of the place

it has a good breakfast

- pathway around the pool dangerous

the breakfast was really good, the staff was really helpful and the hotel is located next to the irtra

there pool, local to team parks

proximity to the leasure parks irta, breakfast/restaurant, staff availability

it was perfect for our needs. great location, very nice pool and attentive staff

located really close to the main pier / water front where all the shops are and parking space included for our car

power went out for over 24 hours during our stay

wouldn t recommend the laundry service

advice you to book at the door and not online

strong wifi

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

food was great at restaurant and the pool was very clean, well maintained

the pool was nice and the food we had at the restaurant was delicious

views, kid staff, private boat launch, great location, informational, free kayaks, free breakfast

beds are comfy , wifi works always and ud83dudc4d

a bad experience with the hotel doing laundry

breakfast was delicious

only that there was no wifi in the rooms, only in the restaurant.

ndles, blankets included) - tea and coffee in the morning available including room service - good restaurant - friendly

- great balcony

the room service

has the best wifi on the lake

great wifi

great location, very good breakfast, good value for money

the wifi didn t really work

the kitchen is up in level 5 so consider that if you have low mobility

it was really nice to have a kitchen upstairs and a hot water kettle to make myself tea

prepared by two lovely mayan ladies in costume, endless supply of free filtered water, use of kitchen

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

although it wasnt mentioned on the page, breakfast was included

the breakfast is simple but perfect, the family are very kind, great views.

breakfast included was really nice

breakfast is simple but good: pancakes, fruit and coffee or tea

loved the place, very organized, nice breakfast and great staff

breakfast is included, and the view from the terrace is incredible

breakfast was good, it was the same thing both days we were there but it did the trick

) breakfast of pancakes, eggs and banana

breakfast was very

loved that the property had parking space and was in the middle of the restaurant/nightlife area

the room was spacious and the parking was great to have.

place, gym available, huge roof terrace, nice hammocks, great wifi, super relaxed, central enough, very friendly staff

therws a gym, nice views, well equipped kitchen, big rooms and hammocks

everything apart from the wifi

breakfast, staff, and facilities were amazing

ere's very little food).

very nice experience, the staff was always very friendly, the breakfast delicious, the garden very nice and the terrace has beautiful views

the breakfast is tasty, although it's symbolic

delicious and free breakfast

ybe a coincidence) wifi didn't work

for a few nights -good food -good wifi -central location close from everything and easy to reach -locally-owned hotel and restaurant,

they have a restaurant lake front and they include the breakfast in there as well, super nice

is very good value for money, clean and nice rooms with great breakfast

it was clean and nice, the breakfast was really good.

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great price & even got up to serve us breakfast as we were leaving early

bed is so comfortable, the sheets were clean, the shower has hot water, the place has parking lot, it has gym also next to it

the hotel was also nice, good room with a nice big bed, lovely rooftop terrace and nice

room was clean and modern, we didn t use the gym but it s nice to have it, the pool was nice and we enjoyed the garden and the roof with city

the location is 2 blocks from main street , car parking, good breakfast, comfortable beds

location pool staff

tienda next door does laundry

best view ever. super chilled rooftop terrasse. very cheep laundry

they also offer a laundry service in the little shop at the bottom

the staff were really friendly & provided a laundry service

good laundry service available too

there was no restaurant or pool

the pool and the view

place is very nice, the pool is very good and refreshing and it is very close to nice area of the atitlan

beautiful and very clean swimming pool

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

the breakfast area was not really clean, and overall the place looks a little run down.

gs, pancakes and banana)

i was to leave very early so they cooked my breakfast the night before to accommodate

laundry facility at your doorstep at a great

also there was wifi up until the exterior of the hostal near the lake which was nice

wifi wasn't strong

large room, good breakfast, reliable wifi, great lake view

breakfast included the food served in the restaurant is quite bad no room service the beds are extremely uncomfortable our patio wasn t cleaned so we could use the

didn't like that there's no room service

served us room service dinner even though we got there late and the kitchen was almost ready to close

the property lacks a pool.

wifi in my room it pretty weak.

enagers) loved the family style dinners meeting other travellers

our kids

lots of daily social activities

we saw families with small kids, backpackers and elderly people so the place can receive any type of traveler and the staff is

we saw families with small kids, backpackers and elderly people so the place can receive any type of traveler and the staff is

internet was not good and access to wifi was spotty at best

the room was of a nice size, the ac worked well

closes maybe

d it is needed in retalhuleu) and the wifi was fine

not good wifi . water pressure was low.

room service was also not good

they did not have room service and were not flexible at

no room service unless you re sick, then you have to bring it up and down yourself

no room service at the time.

room service no tea/coffee facilities in room gardening machinery is noisy and starts early garden

if you call them, they even provide room service

garden, the views, the swimming pool, the decor, the hacienda style, the kiaking, the location, the breakfast, the beds, so clean,

nice pool

all the food was great, fresh and delicious, my favorite was breakfast, loved the fresh tortillas

the included breakfast with our stay, the beautiful property, security of the compound; everything was more than