pool is wonderful and the space is really peaceful…just a minutes walk we from the beach and a

the pool was quite clean, even though the water was very cold

loved the pool and the amazing service i got from the staff

the swimming pool and the staff

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have been a little quieter

the whole hacienda is beautiful. the pool very relaxing and nice.

lovely pool surrounded by palms and nature

there is a wonderful pool behind the restaurant, outside tables and deckchairs

wifi in the communal areas is fine but in the room it was bad, they need to install an extra router

location the accommodation close to the beach, very well equipped for doing our own meals good wifi

lovely pool and plenty of seating in sun or shade

the wifi worked great, ac worked great, the swimming pool was always clean

room

100y old house rwnovated, with great size rooms, high 12 ft ceilings, parking at the back

for some reason, wifi was not good.

was close to progreso promenade, clean, comfortable, friendly staff, parking for the car

the room it was better than expected loved the pool area and the staff was very helpful and

the pool was very nice

you have to order it from room service and pay extra

e only

the room service could improve, but otherwise it was perfect.

allergies, after 9 nights eating out in the region, the meal i ordered from the restaurant

ich you can take to your room or ask as room service)

came in a big group, several families with lots of kids

not understand that the 'free breakfast' is not in the restaurant; it's in some other room we didn't find

breakfast was basic as they told me when arriving

the room, swimming pool and breakfast area were clean. the staff was courteous.

pool, very clean & friendly staff

the pool, the beach and all the different trees

willing team of staff. swimming pool well maintained and clean. food good

exelent breakfast. spacious rooms.

very good breakfast

good breakfast and great location

nothing to complain. breakfast can be better

breakfast area was way too cold.

i also liked the room service and the kitchenette

that day the room service wasn t available

a/c in the halls, room service was good, but dinner was lame

restaurant on site with room service available

the pool, prefer outdoor pool

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

the big disappointment was the swimming pool

clean water at the swimming pool and embellish its surroundings.

plenty of hot water. we did not have breakfast.

there was not breakfast

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

the included breakfast was too little and the price is a little high

the lady that received us was absolutely wonderful and cooked really good breakfast

breakfast was a very delicious way to start the day

great homemaid breakfast, we recommand this hotel at all

nice bar and restaurant, warm and professional staff

was a full breakfast menu and all of the food i tried was delicious

the choice and quality of breakfast is second to none

very strange breakfast deal

the breakfast is delicious and the breakfast room is beautiful

there's no room service and even no minibar (just an empty fridge)in the room (-)be to increase the attention to detail with their customer service in all areas (restaurant, room service, concierge, etc (*)be available, as it depends only of cuna, which is a great choice but if it gets crowded the room service is not efficient as the phone is not attended (+)room service was terrible (-) i was told by room service they would not remove our dishes/trays after we finished with our in room dining (-) it took for exemple almost 48h for someone to pick up the room service tray that was left by a cleaning lady left in front of our door

fabulous gourmet breakfast on a lovely terrace

they also gave us late check out

staurant, gym, pool, etc)

good wifi in the rooms as well as free wifi in the squares in merida

service and facilities were exceptional, great room service and the food at the restaurant was great as well

the rooms were great, room service delicious and the staff very attentive

the phone in room was not working so we couldn t request room service particularly at night time

the rooftop bar (and swimming pool) is great (+) love the pool & bar and gym (+)hotel is wheelchair accessible, including swimming pool at the higher floors (there is special chair) (+)renovated, the rooms were really confortable, the breakfast excelent and the roof top with the pool gorgeous (+)love this pool and view of the city (+)to downtown - around 15-20mins walk excellent parking underground great gym facility and rooftop pool/ (+)yucatan, i had no problems whatsoever and my stay was very pleaseant, good brekfast and swimming pool (+)except the pool areas don t open up early so that customers can see the sun raise in morning (-)the pool don t open up early so that customers could go up to see the sun raise in morning (+) the staff so helpful, the room spacious and comfortable, best bed ever slept in, rooftop bar and pool fantastic (+) amazing rooftop pool and asian cuisine

great breakfast selection fantastic location to downtown - around 15-20mins walk excellent parking underground great gym facility and rooftop pool/

after a very tiring

d hot) day i could ve used that swimming pool also, no breakfast buffet

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching the most breathtaking sunsets

the walkway to the pool was wooden slats which weren't fixed down properly

the rooftop pool and the restaurant was really really good

room service did great going back and forth plenty of times because they would give them

last room service was a great touch added to serve its clientele

location good staff friendly and once they made an error on room service corrected immediately.

and the room service is too slow

room service guys were great too

the bed was so comfortable and very easy instructions to get room service

order room service, it was good and plenty

room service shall be improved

the food from room service

room service was prompt and good value

the breakfast is excellent

was perfect the breakfast was delicious and the waiter was very attentive to anything that we

included breakfast had lovely fresh fruit, small amounts of granola and yoghurt, coffee/tea, which made it a

we had an early check in and mariela was wonderful in helping us.

the restaurant food was good and the breakfast was filling

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

loved the pool

beautiful gardens, very nice pool and lounge chairs

great rooms. lovely garden and pool area. staff very helpful and efficient.

i really wish they had a coffee maker, in the room. but room service was efficient.

the hotel has a restaurant, room service is also available

excellent customer services from the front desk to the room service

provided wifi internet is unreliable and extremely slow

the wifi to work a little better in the rooms. had to be close to the door in order to get wifi

the apartment and pool area provide a great place to relax and hang out before exploring the city

the pool is big and the amenities were great

spacious and comfortable. common areas are also fantastic including patio and pool

pool wasn t clean

a lot of burnt bulbs in room, machine ices out of order and the room service is extremely low comparing to another hyatts across the globe

good food for room service and the italian restaurant was delicious and great value for money

we also were able to order room service by 2 am and the food was absolutely amazing

and communication during my stay very bad facilities, lack of hot water at night slow room service

cludes luggage at the street level) to front desk to room service to the beautiful room i stayed in +++ delicious in-house restaurants and bakery

location, easy check in process and parking free

had a business breakfast

clean room at a fair price - breakfast included

i had no chance to try // i was staying 6th floor no wifi reception at

breakfast

they dont have room service

spacious room, clean, room service.

room service

didn't like the random change in costs for ordering room service

restaurant and room service could be improved, most of the food we tried to order was not available and the food

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

the cute little pool was nice

the pool could be slightly heated

the gym is simple but very nice too

staff, breakfast, location, facilities

breakfast is decent.

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

it was ok for a 2 day stay. parking spot

very polite staff, parking area seemed secure.

good location, near paseo montejo ample parking lot friendly staff

the breakfast is cooked to order plus fruits, yoghurt and granola but there were 2 days that they

the breakfast was one of the best and biggest we had in mexico

the location was good, breakfast good staff friendly and helpful

newly build, great location in walking distance to city centre, nice staff, great breakfast.

water to fill up your empty bottles and also coffee, tea and some pieces from the bakery for breakfast

i also enjoyed the pool and the room service

the pool was great!

the wifi connection is awful we had issues every morning as we worked from remote and ended up running

location, staff was super cool, rooms are very clean and good for price, good wifi and tv, decent breakfast for

parking was a bit complex because not well managed

the pool, the scent and service

had two meals, breakfast, wasn't great

nice pool, lovely rooms & great staff

the pool is gorgeous and i loved that it even wrapped around the staircase

we loved the chukum pool and the decor

i am vegan and they prepared a special breakfast for me that was outstanding

could have better gluten free breakfast options- otherwise the breakfast was very good!

we thought expensive especially as breakfast not

wonderful. great fun for the kids. lovely place. very comfortable suites.

wonderful. great fun for the kids. lovely place. very comfortable suites.

room service was good

didn't seem to do an evening meal apart from room service, but gave great recommendations for eating out

room service is good and prices affordable

there was no drinking water provided, and the room service told me they only serve quesadillas, not even a local dish, no other food

room service was fair. cleaning girl was doing her best.

well wifi

breakfast should have at least eggs, more variety of teas, the rest were ok.

the rooms near the front entrance and near the pool can be noisy

wonderful hotel focused on adults, beautiful room, excellent area and great staff

hot water wasn't working, neither was the wifi