the pool, the beach and all the different trees

willing team of staff. swimming pool well maintained and clean. food good

pool is wonderful and the space is really peaceful…just a minutes walk we from the beach and a

the pool was quite clean, even though the water was very cold

loved the pool and the amazing service i got from the staff

the swimming pool and the staff

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have been a little quieter

the whole hacienda is beautiful. the pool very relaxing and nice.

lovely pool surrounded by palms and nature

there is a wonderful pool behind the restaurant, outside tables and deckchairs

wifi in the communal areas is fine but in the room it was bad, they need to install an extra router

location the accommodation close to the beach, very well equipped for doing our own meals good wifi

lovely pool and plenty of seating in sun or shade

the wifi worked great, ac worked great, the swimming pool was always clean

room

100y old house rwnovated, with great size rooms, high 12 ft ceilings, parking at the back

for some reason, wifi was not good.

was close to progreso promenade, clean, comfortable, friendly staff, parking for the car

the room it was better than expected loved the pool area and the staff was very helpful and

the pool was very nice

you have to order it from room service and pay extra

e only

the room service could improve, but otherwise it was perfect.

allergies, after 9 nights eating out in the region, the meal i ordered from the restaurant

ich you can take to your room or ask as room service)

breakfast was ok but can be better if the food pans are refilled often for the buffet there was

breakfast area was way too cold.

location was great! closed to everything. very comfortable and clean. breakfast was awesome!

very good breakfast

beds were very comfortable - room was nicely decorated - friendly staff - swimming pool - good

restaurant on site with room service available

the pool, prefer outdoor pool

the big disappointment was the swimming pool

the indoor pool. water was stagnant. didn t look as if it was used in weeks.

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

i also liked the room service and the kitchenette

that day the room service wasn t available

a/c in the halls, room service was good, but dinner was lame

beautiful gardens, very nice pool and lounge chairs

loved the pool

great rooms. lovely garden and pool area. staff very helpful and efficient.

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

there's no room service and even no minibar (just an empty fridge)in the room (-)be to increase the attention to detail with their customer service in all areas (restaurant, room service, concierge, etc (*)be available, as it depends only of cuna, which is a great choice but if it gets crowded the room service is not efficient as the phone is not attended (+)room service was terrible (-) i was told by room service they would not remove our dishes/trays after we finished with our in room dining (-) it took for exemple almost 48h for someone to pick up the room service tray that was left by a cleaning lady left in front of our door

park - the room was enormous - it felt like a 5 star hotel but for an incredible value - gym and pool were lovely - food in the restaurant was the best we had across

the pool on the roof was very nice for cooling down as we were there during a very hot week

they also gave us late check out

though very kind, was not at the level of a 5 stars hotel, with the exception of the doormen/parking valet

breakfast was a very delicious way to start the day

the included breakfast was too little and the price is a little high

location, staff were superb, delicious breakfast and nice decor

great homemaid breakfast, we recommand this hotel at all

the lady that received us was absolutely wonderful and cooked really good breakfast

rooms are spacious, property is absolutely beautiful and that pool looked absolutely delightful

newly build, great location in walking distance to city centre, nice staff, great breakfast.

water to fill up your empty bottles and also coffee, tea and some pieces from the bakery for breakfast

the water in the pool was stagnant, and it didn't seem so clean that i would have wanted to swim in it

perfect place near the center, friendly and great breakfast! thanks!

plenty of hot water. we did not have breakfast.

there was not breakfast

the apartment and pool area provide a great place to relax and hang out before exploring the city

the pool is big and the amenities were great

spacious and comfortable. common areas are also fantastic including patio and pool

pool wasn t clean

pool was gorgeous, our room was comfortable and clean, the restaurant has great food and the staff

the rooftop pool and the restaurant was really really good

after a very tiring

the walkway to the pool was wooden slats which weren't fixed down properly

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

the rooms were great, room service delicious and the staff very attentive

the phone in room was not working so we couldn t request room service particularly at night time

service and facilities were exceptional, great room service and the food at the restaurant was great as well

beautiful hotel with friendly staff and perfect location and free parking

there is free parking underground with elevator to higher floors

nice bar and restaurant, warm and professional staff

the choice and quality of breakfast is second to none

the breakfast which was included was delicious

the breakfast is delicious and the breakfast room is beautiful

was a full breakfast menu and all of the food i tried was delicious

included breakfast had lovely fresh fruit, small amounts of granola and yoghurt, coffee/tea, which made it a

we had no problem reaching the center on foot with the kids, in the heat - no problem

we had no problem reaching the center on foot with the kids, in the heat - no problem

you can have breakfast, lunch or dinner by the pool and watch/supervise them play

we had an early check in and mariela was wonderful in helping us.

breakfast is decent.

room service did great going back and forth plenty of times because they would give them

location good staff friendly and once they made an error on room service corrected immediately.

but the building, elevators, pool, room services are old and slow

last room service was a great touch added to serve its clientele

room service guys were great too

room service

room was initially clean, but then room service was horrible

restaurant and room service could be improved, most of the food we tried to order was not available and the food

didn't like the random change in costs for ordering room service

room service was terrible

wifi connection, shower either cold or burning hot

nice clean rooms with air conditioner, breakfast was delicious, a lovely patio and great cocktails

we had a family room, the kids loved having a bed on the mezzanine level

we stayed in the loft suite and loved having our own spacious, private balcony and kitchen space

two days different staff: made excellent restaurant recommendations, organised v reasonable laundry, organised a delicious picnic breakfast when we left early, assisted with an urgent call to

the food from room service

excellent covid precautions...touch less room service and very helpful and friendly staff.

room service was prompt and good value

room service shall be improved

old

a lot of burnt bulbs in room, machine ices out of order and the room service is extremely low comparing to another hyatts across the globe

staff support from concierge

and communication during my stay very bad facilities, lack of hot water at night slow room service

we also were able to order room service by 2 am and the food was absolutely amazing

good food for room service and the italian restaurant was delicious and great value for money

great location near city center valuable price room service and free water

time i made a request for room service i had to pay promptly, it wasn't possible to pay during the check-out

beds were way too hard to sleep in and room service would turn off the ac units every chance they got

- great location to both centre - cheap - clean - pool was great - room service was cheap

staff: there's very little staff available, both at reception and in room service

the adults only format is extreemly peaceful

was spacious with nice storage and a private pool

breakfast is served in the lovely garden area

breakfast

the private pool was small, but just what we needed

spacious room, hot water, great location, pleasant staff at the reception, swimming pool, i have stayed here couple of time and will stay

swimming pool, location, character

comfortable hotel in a good location. nice rooms and the pool was too.

pool was not heated

far fr plaza grande and round the corner fr mercado with very good local food options, swimming pool, lovely inner courtyard with huge trees, value for

the pool was nice, and the surroundings

the pool was very nice

parking limited

outside pool looks incredible

the price was excellent, and the staff were kind. the pool was also nice.

the breakfast was delicious and the cocktails too

it was probably the off season but the pool wasn t maintained

building, garden, the breakfast, the friendly staff

the gym is simple but very nice too

pool needed more maintenance, a little small

it was great to have a pool as the weather was hot and humid

the pool is nice, and gets some sunshine, and the location is very convenient if you want to stay in

sign out front says b&b but breakfast is not included

i did not try the food there and the breakfast was only bread and coffee

custom breakfast

shared kitchen with free coffee and appliances was nice

they were able to help with a last minute laundry and with booking/advises to other hotel and sightseeing

the building is very modern, the room was huge with a nice view on the pool and the patio

our room was huge and the private pool/tub was great

complimentary breakfast was so yummy and the hotel was absolutely stunning.

also be aware the pool area doesn't get much sun

the bed is not comfortable and the swimming pool is dirty so you can not swim in it

was nice to have a swimming pool, and it was super close to the bus station

we loved the pool and sun deck area

the pool looked good but we didn't have time to try it out

th room service) -

om service, laundry, parking) + english speaking + good breakfast selection

good climate in hotel + quiet but close to city center + good service

there was daily room service and the cleaning ladies are very sweet by bringing fresh towels and making your bed

have to clue why the pool is there - it s impossible to use it and it produces a lot of

excellent customer services from the front desk to the room service

the hotel has a restaurant, room service is also available

i really wish they had a coffee maker, in the room. but room service was efficient.

no big pool

it did not have a swimming pool.

the room service was fantastic as we requesting food and drinks and it was immediately delivered

the staff was really helpful, and room service was great

location private parking large room service

property was super clean, they have all the precautions about the covid, the pool was clean

restaurant open for breakfast, was not included in the room

room with plenty of space and clean, room service every day, aircon, hot shower, pool towels if asking for, pool was most of time clean

we also had a beautiful pool here, but we didn't have time to take advantage of it

they have 2 parkings, one in front and one beside the hotel for free

even my kids complained that it was not enough with 3 quesadillas or pancakes not to mention my husband ;)

to use the pool facilities as there was a

the bed and wifi are super, location is perfect

good continental breakfast, friendly staff, nice pool

the wifi was amazing and the staff were great

the room had a little pool which was perfect for used at any time

boutique hotel with a lovely pool, helpful staff, free water always available, reliable wifi, comfortable bed, and hot shower