the pool is a perfect place for everybody to meet

but they make up for that with a very inviting breakfast and very nice lunch

they offer free breakfast, which is just the basics, but there is also a wonderful restaurant where you can buy

free breakfast was standard continental

not understand that the 'free breakfast' is not in the restaurant; it's in some other room we didn't find

e minibar is limited) to your suite as well, which we did

you can order room service and wine

r room service) was not only tepid but 15 minutes after finishing it, it was out of my body

allergies, after 9 nights eating out in the region, the meal i ordered from the restaurant

e only

i also liked the room service and the kitchenette

that day the room service wasn t available

a/c in the halls, room service was good, but dinner was lame

breakfast area was way too cold.

great room. fantastic breakfast. super clean.

exelent breakfast. spacious rooms.

location was great! closed to everything. very comfortable and clean. breakfast was awesome!

pool was small and unattractively landscaped

the whole hacienda is beautiful. the pool very relaxing and nice.

lovely pool surrounded by palms and nature

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have been a little quieter

there is a wonderful pool behind the restaurant, outside tables and deckchairs

room was clean and beds very comfortable and good breakfast, nice touch coffee, and cookies at the lobby

wifi signal

the breakfast was good

property very clean, comfortable beds and bedding, nice breakfast buffett, quiet location.

location, easy check in process and parking free

very strange breakfast deal

the choice and quality of breakfast is second to none

the breakfast which was included was delicious

the breakfast is delicious and the breakfast room is beautiful

nice bar and restaurant, warm and professional staff

plenty of hot water. we did not have breakfast.

there was not breakfast

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

the included breakfast was too little and the price is a little high

breakfast was a very delicious way to start the day

great homemaid breakfast, we recommand this hotel at all

the lady that received us was absolutely wonderful and cooked really good breakfast

excellent customer services from the front desk to the room service

i really wish they had a coffee maker, in the room. but room service was efficient.

the hotel has a restaurant, room service is also available

the beds were too hard and not comfortable at all and very poor wifi connection.

wifi was really bad

there's no room service and even no minibar (just an empty fridge)in the room (-)be to increase the attention to detail with their customer service in all areas (restaurant, room service, concierge, etc (*)be available, as it depends only of cuna, which is a great choice but if it gets crowded the room service is not efficient as the phone is not attended (+)room service was terrible (-) i was told by room service they would not remove our dishes/trays after we finished with our in room dining (-) it took for exemple almost 48h for someone to pick up the room service tray that was left by a cleaning lady left in front of our door

at the level of quality and service, i thought it was rare to ask at check in an extra fee for wifi, and the use of the gym, i understand for parking, but other than that, an excellent

excellent breakfast and restaurant

it was rare to ask at check in an extra fee for wifi, and the use of the gym, i understand for parking, but other than that, an excellent

adjoining king room with junior suite for kids was perfect and had kitchen with dining table

restaurant on site with room service available

the indoor pool. water was stagnant. didn t look as if it was used in weeks.

clean water at the swimming pool and embellish its surroundings.

the pool area is nothing like the photo, needs a clean and the water is ice cold

the big disappointment was the swimming pool

rst room was leaking from the ceiling and the second one, need 10min to have hot water) - room service food is not so good - in a shopping center, so not

room service shall be improved

order room service, it was good and plenty

the room service, the yummy food, and the luxurious bedding.

the food from room service

and the room service is too slow

room service did great going back and forth plenty of times because they would give them

room service guys were great too

location good staff friendly and once they made an error on room service corrected immediately.

but the building, elevators, pool, room services are old and slow

service and facilities were exceptional, great room service and the food at the restaurant was great as well

the phone in room was not working so we couldn t request room service particularly at night time

the rooms were great, room service delicious and the staff very attentive

out 15 usd per person), was totally worth it

we were assigned a low-floor room with a parking lot view, which was disappointing given the rate paid during the new year period

the rooftop pool and the restaurant was really really good

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

after a very tiring

d hot) day i could ve used that swimming pool also, no breakfast buffet

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching the most breathtaking sunsets

cludes luggage at the street level) to front desk to room service to the beautiful room i stayed in +++ delicious in-house restaurants and bakery

and communication during my stay very bad facilities, lack of hot water at night slow room service

good food for room service and the italian restaurant was delicious and great value for money

staff support from concierge

we also were able to order room service by 2 am and the food was absolutely amazing

included breakfast had lovely fresh fruit, small amounts of granola and yoghurt, coffee/tea, which made it a

the restaurant food was good and the breakfast was filling

we had an early check in and mariela was wonderful in helping us.

was perfect the breakfast was delicious and the waiter was very attentive to anything that we

must have been a mix up, because we requested a packed breakfast since we had to leave by 6 am and would have a five hour bus ride to cancun

i also enjoyed the pool and the room service

good strong wifi and onsite parking. breakfast was good also.

excellent hotel, staff, rooms and the swimming pool

you can enjoy a swim if you like as there is a pool in the premises, there is a gym if you like

comfortable beds, good air climate, good breakfast, and good value

the cute little pool was nice

breakfast was good

breakfast was delicious and always served

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

breakfast was wonderful--raoul, our waiter, was exceptional

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

good location, near paseo montejo ample parking lot friendly staff

it was ok for a 2 day stay. parking spot

very polite staff, parking area seemed secure.

they dont have room service

spacious room, clean, room service.

room service

didn't like the random change in costs for ordering room service

restaurant and room service could be improved, most of the food we tried to order was not available and the food

the pool is big and the amenities were great

the apartment and pool area provide a great place to relax and hang out before exploring the city

pool wasn t clean

spacious and comfortable. common areas are also fantastic including patio and pool

room service was fair. cleaning girl was doing her best.

room service was good

there was no drinking water provided, and the room service told me they only serve quesadillas, not even a local dish, no other food

room service is good and prices affordable

didn't seem to do an evening meal apart from room service, but gave great recommendations for eating out

wonderful. great fun for the kids. lovely place. very comfortable suites.

breakfast has very limited options. pool needs cleaning.

we thought expensive especially as breakfast not

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo de

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious homemade bread and jam

the hotel has private parking which was very helpful

pool and outdoor are with trees are beautiful

place is really nice and comfortable with a small but confortable pool and separate children pool

parking space at the corner

beautiful rooms, very kind staff and a nice complimentary breakfast

the pre purchased breakfast did not include the whole menu.

they made us a fruit breakfast to take out at 5

limited breakfast options if this is included in your price, unless you want to pay more

the hotel offered a good breakfast with a few pages menu, however, although we had the breakfast included in our booking, we

staff was very helpful, they opened the restaurant 10 early so we could have breakfast before our flight, and fixed the tv

the breakfast is not the way i am used to be but it's okay to try something new.

the low wifi

shared kitchen with free coffee and appliances was nice

our room was huge and the private pool/tub was great

breakfast was standard, but good as well

there is a roof top pool

ybe just clean the pool from all the little bugs..)

the rooftop pool is a perfect place to relax and cool down from the heat

pool could have been cleaner and there were renovation works we weren t told about

location is great! everything is new and clean. wifi is good as well.

breakfast is decent.

we loved having a bit of time around the pool to read in the late afternoon

beautiful hotel. stunning pool.

good bar service with cocktails

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day, and the entire intimate patio offered various areas to

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

free parking - wifi ok - good lights in the room - good water pressure in the shower - beds were good

the pool was lovely and the entire facility was clean and well-kept

there was loud music coming from a bar next door

parking lot is too small, not enough for all guests or rooms

- good wifi - beds were comfortable - free parking - water pressure in shower was good.

actually had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

you're lucky you get a room on the 2nd floor otherwise near the swimming pool or entrance area and it can be loud

breakfast, friendly and helpful staff, beautiful courtyard, good location, comfortable bed,

great breakfast , wonderful art in the dinning room, good coffee /espresso .

swimming pool is tiny. restaurant limited

the area was safe, we had parking, and the rooms were very clean and spacious

very cute bar with friendly staff in the other section

wifi was good

parking was a little complicated but staff was very accommodating!

the staff were exceptional - sorted out our laundry and booked our trip to chichen

no bar or restaurant although there are

parking nearby

parking was not ideal, but it is one of the few downtown hotels that offers parking

2 minutes walking)

lovely pool, incredible large and romantic bedroom with balcony and great view

restored hacienda with those cool arched walkways and a bar open to the gardens and pool

if i had to mention something it was the pool service could have been quicker

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super informative about mezcal and tequila and made delicious cocktails

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

will try those next time we come back)

room with plenty of space and clean, room service every day, aircon, hot shower, pool towels if asking for, pool was most of time clean

olside bar not open)

nice room, small pool but kids enjoyed it.

staff helpful with laundry

on the weekend people allowed their kids to roam the hallway and make noise late a night