the room was very clean and room service excellent

menu was fabulous and the dining room service excellent

the wifi was virtually nonexistent

excellent service, very tasty ample breakfast, lots of choice. staff very polite and helpful.

delicious breakfast. great location and easy parking.

the staff from reception through to room service, dining room and bar are helpful cheerful and very industrious

comfy bed, good room service. friendly and helpful staff

last time we stayed and got no room service we were given a voucher to use in the bakery

stayed 2 nights, the cooked breakfast on friday was much better than the saturday, sausage over cooked, service a bit slower

the humming from the kitchen extractor fan was too much

check in we were informed that the restaurant wasn't available as it was fully booked, but room service was available but that was sandwiches, so we had to get a restaurant in peebles

couldn t connect to wifi in the room and room service menu was limited to sandwiches.

no room service, kitchen shut early, couldn't get anything to eat

the breakfast room service was delightful.

have done with more staff in eating areas at busy times no fridge in room room service menu poor choice and quality for

breakfast team had a few problems getting the room service breakfast 100% right, however by the end of our 5 days things got themselves sorted

one time, we didn't reserve a table in advance so we had to book room service which was good i may add

we got room service as we planned to have a lazy weekend

room service didn't bring the sauce for the steak meal

we ordered room service etc and food was lovely

tuesday evening we had the room service meal served in the restaurant

property & grounds very warm welcome from all the staff excellent tasting menu & breakfast one night wasn t long enough

breakfast was wonderful too

good breakfast, exceptional location, very nicely renovated castle, beautiful interiors and garden,

food, both the breakfast that was included, as well as the dinner we opted to have, were excellent

celiac and there was a great gluten free menu, i was order this as room service and it was lovely

loved room service - quick and yummy!

the pool being open to all hotel guests and room service price was good .

the staff were friendly and any requests/ room service was quick, despite having a wedding on

room service charge 5 per tray even if you just wanted ice

only comment i would make is that on the website it says 24 hour room service, we arrived at 9pm, which is when the kitchen closes, only to be told that once the

food that we had was excellent, we had 1 room service, an evening meal, and breakfast, all excellent standard

the bathroom was amazing, room service & breakfast were delicious

beds, good sized tv with a range of channels and apps, tea making facilities, towels, fridge, room service, working radiator

the full scottish breakfast is the best in any hotel i have ever stayed in

the staff were extremely friendly and we loved the bar area

the location was very good . food in the bar was excellent

very friendly reception team, bar and restaurant staff

everything, especially breakfast

staff, nice little bar, parking, clean and comfortable room

room service was superb and breakfast was delicious

castle is a bit secluded so we stayed in and ordered room service

the room service was amazing and the breakfast options are superb

room service was excellent - food was v high quality and prompt delivery. reasonable price too.

the same time as my stay which made it very busy and not so easy to get dinner so i chose to have room service and though light on options in your room the meal was very

room service & food , esp the steak - melt in your mouth staff really great was my birthday treat

told we couldn t order room service due to wedding because as they didn t have the staff

there seemed to be no room service available which i would expect from a hotel of this kind

com that there is room service at this place, but there isn t

no information within the room regarding room service, dinner menu, breakfast times

accommodation was beautiful, the staff were very kind and helpful, the breakfast included in the price was delicious

nice, great breakfast and easy to get to park and stay to go to edinburgh.

the bar prices

good location for us. suited our golfing trip. decent breakfast.

breakfast was very good too

room service was excellent

did not say if they had room service or not i m guessing they never as it wasn t stated

can also take meals to your room tho no room service

no room service as such but you can order food to take to your room and the restaurant will call you

don t offer room service, they were nice enough o let me order over the phone but i had to go to the bar

have preferred an evening room service option for dinner

tough to navigate to and from the room as well as room service was tough to order

room service menu is very limited and the menu in the restaurants are the same every night so it

room service was great property was well decorated and warm

the hotel room was very clean and well maintained, with room service available at anytime of the day

breakfast was also lovely & room service was very quick

a a bit firm but ok would stay again breakfast was good and lots of only on monday not so much room service was very

room service was great, delicious pizza and fast service

the room service was quick and the staff were so friendly

was very comfortable, room service quick and tasty, nice staff, close to local retail park for some last minute shopping,

i did mention this to the lady on reception and she offered us room service - which we took up and it was great ( thank you ) (+) room service is great too (-)room service would be ideal for business users (+) room service breakfast was good with some very tasty options (+)its has all amenities and room service is very good,the bar and restaurant are comfortable. (-)the only thing we missed was a few more english tea bags in the room and the opportunity to order room service (-) the only oddity was no reception desk and also there weren t any instructions about room service in the room or numbers to dial (-)room service and on site parking available (-) had to call the restaurant from my mobile to order room service

complimentary wifi and water, nice touch

the wifi could really use some love though, boost it

that were not so good, and these are minor points to be fair, the wifi was not good at all plus you can barely get any 4g there either

we decided to have dinner downstairs in the restaurant / bar and that also didn't disappoint

very warm shower not powerful would have preferred a daily room service, although i understand covid restrictions

during our 3-day stay, we enjoyed the hotel's breakfast every morning, and ordered room service for dinner twice

room service

the room service is not available certain day

comfortable large bed room service was quick walking distance to city centre

would ve preferred if bar / room service was open more hours.

room service staff all excellent.

room service could have been a bit more transparent/available

the price of the breakfast was very fair and there's no tray charge for those who want to order room service

the only other little thing was that things such as teabags were not refilled by room service so we did have to go and ask for them at reception a couple of times

we ordered room service and it came and my partner pie and chips was a frozen pukka pie which he ended up not

lovely soup and sandwiches from room service

rooms, super comfortable beds, room service and clean every day

choices (everything from eggs benedict to a full scottish) as well as a continental breakfast bar with juices, cold cuts, fruit and cereals (+)the evening meal to the bar was brilliant service and atmosphere was excellent (+)faces at breakfast (which was absolutely amazing) to the cheerful housekeeping ladies, the bar staff who let us use the couches and watch tv and served us drinks when the bar wasn't even (+)most comfortable beds and pillows, hospitality tray friendly staff, great skyline restaurant and bar drinks cheaper than most outside (-)guys a reception were brill, even allowed us to checkin 20 mins before time and the guys on the bar on the top floor was brilliant (+) the staff, reception, bar & reception were first class (+) breakfast was tasty, bar and restaurant was lovely and modern (-)the dining room had been open but we found a bar that served food a half mile away (-) in reality there s no restaurant and the bar and hotel were so quiet the bar was empty

plenty of parking right outside of the front

because it was marked private we veered right to the parking at the back of the building

there was a small kitchenette in the apartment to warm and eat take away meals

very pretty house inside a beautiful park, the owners are very friendly, plenty of parking.

wonderful friendly welcome beautiful old country house secluded setting plenty of parking

the toilet is blocked and room service is very poor too

due to covid room service but very very limited options, booked 1 sausage roll , 1 croissant and coffee for 8am

first 2 days we didn't get any room service

no restaurant or room service

and they offered room service food but why do that when there were places outside that you could eat jn that would

it would have been better if there is more food choices to deliver for room service.

room service/ cleaning etc due to covid

the only thing that comes to mind is that room service would still do your room even if you ask them not to

s no restaurant open) was poor

breakfast was brought to us as room service in good time; however, it was a bit disappointing as it mainly consisted of coffee/tea

kitchen is closed for the whole month of january (breakfast is still available)so no room service food was available (-)only do room service, no dinner or lunch in restaurant (+) the food was good all round for room service and breakfast (-)room service/bar menu which had only items with cheese in it (-)they do room service for food at almost any time, the only things available at the bar were (-)biscuits in the hospitality tray room service not available which was quite a bummer as i couldn t leave the room after 7pm and (-)due to the hotel reopening after lockdown but a limited bar, room service only and no gym at the moment (-) no room service for breakfast (-) room service options were extremely limited, especially for a saturday night (-)there was room service for evening meals - which we were told could be eaten in the breakfast area after

the gym was well stocked with dumbells and a multi functional cable machine, which was helpful to get a

the restaurant only served breakfast.

didn t have breakfast, however we loved the fact that hotel had umbrella to use, and taxi service, it was so

reception, bar and restaurant could be far too warm at times

the room info

room service

) it said 24h room service, they didn t have room service

i was told this was not possible, no room service etc so no breakfast

i liked that they encouraged the use of food delivery apps over room service

i relaxed with room service a nice swim and a very comfortable sleep

room service breakfast arrived in 2 lots unfortunately but

the food was excellent from restaurant to room service

i had evening room service which was absolutely delicious and i asked for the recipe from the chef

the room service and food in general was good

very quick and friendly room service

hotel was beautiful, spotlessly clean, room service was 100%, breakfast variety was very good.

from both restaurant and room service while not cold was tepid and would have been better hot

room service menu was varied and came within

wasn t told can t use it for room service

the late night room service was poor the quality of the sandwich was poor value for money.

the room, room service and the room including the entire property was spectacular.

room service breakfast was excellent

everything else brilliant ie breakfast room service. reception staff in particular.

in king deluxe room with castle view pleasant friendly staff good breakfast bar restaurant 24 hr room service good location would stay again if visiting

the location next to haymarket, 24hrs service desk, room service, luggage storage, great client service

we did use room service one night for a snack and it was very tasty

room service was pretty good with beds being made every day and clean towels

the comfort of the room .....the only disappointment was the hotel didn't do room service......

no breakfast room service

not all the items on the room service menu was available during our stay.

friendly staff, lovely breakfast and room service was good

cannot remember for room service etc

staff was attentive and room service was prompt

superb level of service - nothing too much trouble - all night room service available

the room service was available 24 hours and i was able to order a bottle of prosecco to be chilling in

d tasty biscuits), splendid bathroom with fine shower, good room service

room service delivered quickly and was high quality

room service detritus in corridors

bed was comfy and room service great

great room service meals, attentive staff.

just of a useful critique as didn t hamper the stay at all really, but would be useful if the room service menu in the room had the breakfast menu on there as we had to go online to find it

there was no bar or restaurant in the building that we were in and when we rang for room service there was no answer

the room, the staff, breakfast and room service

with room service order but we still paid the price of the slightly higher priced item even though we

rger and fries) which was great

room service was excellent. big choice and a lovely 15% off too!

odd room service hours and many menus so confusing when choosing meals.

later kitchen opening hours fir room service.

the room was lovely, lots of facilities, room service even though we were two doors up was fast

i got room service on one night and that was great too

furnished, comfortable bed, good quality bed lined, lovely bathroom and soft towels, excellent room

room service was rather slow

room service was reasonably priced

room service was great, staff friendly, room comfy.

ordered room service which was delicious and felt really at home

breakfast was amazing and quick room service

didn t know how to acquire room service, or that there was a cut off on it, therefore we missed out

room service was exceptionally fast & the breakfast delivered in the morning was fantastic

room service charge was pricey but this is expected

we also requested room service one day but it didn t happen, this was disappointing to come back to late at night

would have liked a fitness facility. found the room service menu a bit confusing.

i arrived at 9:30pm on a friday after a long day of travelling to be told there was no room service which was unexpected

room service attendant had very little understanding of their own menus

hotel wanted to be green, so we agreed to reduce the room service which left us with wet towels

we ordered room service on the first night and the food was delicous especially the haggis bon bons and the

hotel was lively lots of food options and good room service menu and staff were down to earth very helpful

room service

good breakfast and room service

say there was anything the i would class as didn't like would've liked a more cost effective room service paying a 5 tray charge when a budweiser is only 4 and something is a little odd

room service all

only issue was room service was not available however i am sure there is a good reason for that and it wouldn t

ordered room service

room service was great

great room service, good location with loads of pubs and restaurants nearby

nice bar and good breakfast

we enjoyed the games in the bar area for a while too

room was big bright and spacious had a great sleep the staff couldn't do enough for you a nice bar to sit with a

to top it all off the hotel owner allowed us to leave all our luggage in the bar area for the entire day despite them closing for 2 days to celebrate new year for themselves

it had the cutest bar and dining

location, room service, friendly and helpful staff, discounts on local places to eat &

night or two and ended up staying longer because it was perfect for me for location, comfort, and room service

you do also have to request room service they came in and put new towels down, but didn t make the bed

room service

at 2:45 i asked them could i check in now and after a bit of pretend communication between room service and reception they said i could go up to room at 2:55

the front desk service, room service and restaurant service are all very good

wonderful as well :) room was perfect everything you needed and more, very clean bed was comfy, room service for breakfast 10/10 and all staff where very helpful polite and friendly 10/10

the room service and breakfast service could use some improvement

we had breakfast room service on our final day and we loved it

hard to contact room service.