a bar food menu as opposed to a room service only menu would have been a lovely alternative if you were not in the mood for the al

room service was excellent - food was v high quality and prompt delivery. reasonable price too.

staff were friendly and helpful, room service was great, efficient and well priced, accommodation was clean and facilities were

i had room service though so i am sure it would have been better if i had gone to the restaurant for it

castle is a bit secluded so we stayed in and ordered room service

told we couldn t order room service due to wedding because as they didn t have the staff

no information within the room regarding room service, dinner menu, breakfast times

the property was beautiful, but distant . the room service was not available.

there seemed to be no room service available which i would expect from a hotel of this kind

com that there is room service at this place, but there isn t

free continental breakfast

the bar didn't have a pool table

excellent food at bar and at breakfast

the staff were extremely friendly and we loved the bar area

staff, nice little bar, parking, clean and comfortable room

had room service, soup and sandwiches really delicious

room service also available

all the staff were excellent from reception, dining, room service, bar and even the gardener gave me a nod

we ordered room service and both the quality and quantity was fantastic

scones, tea and prosecco in our room on arrival, breakfast room service

location, good parking, excellent food and drink

hotel was nice and welcoming and playground for the kids open spaces and parking right next to the hotel

clean, good facilities in the room, easy parking. lovely restaurant

the meal at night and the breakfast were lovely

easy to find, free parking, lots of room inside, included full breakfast

had room service, food was very delicious

room service. staff couldn't do enough to help us. well done!

the hotel is excellent the room was very spacious and very clean as was the whole hotel, we had room service so did not go to the restaurant but it was the same food which was 5*

we ordered room service and i'm sure it was the leftovers from the buffet

room service was fantastic

comfortable beds, spacious room, room service and can t wait to stay again

do with a bar to purchase drink instead of ordering at reception and having to pay for room service

room service could have been a bit more transparent/available

the only other little thing was that things such as teabags were not refilled by room service so we did have to go and ask for them at reception a couple of times

wasn t a good selection of room service food, there was no biscuits with the tea and coffee facilities in our

water, tea/coffee, and milk

room service was exceptional, the wait staff were fantastic and very helpful

we ordered room service one evening which came very quickly and was delicious

room service delivered quickly and was high quality

bed was comfy and room service great

only comment i would make is that on the website it says 24 hour room service, we arrived at 9pm, which is when the kitchen closes, only to be told that once the

beds, good sized tv with a range of channels and apps, tea making facilities, towels, fridge, room service, working radiator

food that we had was excellent, we had 1 room service, an evening meal, and breakfast, all excellent standard

the bathroom was amazing, room service & breakfast were delicious

ample parking too

i did mention this to the lady on reception and she offered us room service - which we took up and it was great ( thank you ) (+) room service is great too (-)room service would be ideal for business users (+) room service breakfast was good with some very tasty options (+)its has all amenities and room service is very good,the bar and restaurant are comfortable. (-)the only thing we missed was a few more english tea bags in the room and the opportunity to order room service (-) the only oddity was no reception desk and also there weren t any instructions about room service in the room or numbers to dial (-)room service and on site parking available (-) had to call the restaurant from my mobile to order room service

good wifi and excellent choice for breakfast

was at the entrance spot for check out, but it was easy to find someone at the bar who sorted it

wifi signal was really substandard for such an establishment, this is a priority for business needs

a written explanation of wifi and location of the slot for the keycard.

the only issue we had was that there was no room service avalible.

no room service

know that dining facilities are limited with the pandemic but the choice at breakfast for room service

room service/ cleaning etc due to covid

ee) room service, however, the choices were disappointing

asked for room service on the first morning but it didn't arrive so we had to go to reception and ask for it

had a problem trying to access food after 2130 but eventually discovered room service which delivered a very good sandwich

good location, very clean rooms , good room service, helpful and friendly staff

had room service quite late one of the days when we were wanting to change and get ready for the

super friendly staff, always a smile including the room service staff

not all the items on the room service menu was available during our stay.

beautiful buildings, wonderful staff and room service facilities.

food at the restaurant and great experience with room service as well, great food/drink selection and price for breakfast, incredible bathtub in the

i had room service and the food was really nice and as expected good

17 for a gin at room service is outrageous, covid times or not

eaning) could be improved

comfortable large bed room service was quick walking distance to city centre

we couldn't find out what we can order via room service, no leaflet in the hotel room

room service available and the location was ideal for a short walk into town

soft mattress, no room service

the whatsapp room service is a nice touch- we ordered cocktails to the room only had to send a message and they

great room service, decor, bathroom, everything.

easy to contact reception who came to my room with room service very quickly

the call buttons for room service were great

breakfast are room service in a hampers lovely

it took quite a while to get through to room service. nothing major.

far too much offered for room service breakfast so wasted a lot of food.

everything was perfect, from the check-in, the staff, the room service, and the location

everything!!! very reasonable prices for room service

food is to die for and is very cheap to dine in with room service

excellent room service

room didn t get cleaned as the room service label which hung on string kept twisting round to do not disturb

the bed was comfortable. they provided good toiletries. the wifi worked well.

great room. good bar . nice staff

loved checking in at the bar for our hotel stay

hard to contact room service.

restaurant and room service

we had room service as we like to stay in with our dogs being they aren’t too social

one answers the phone for room service or front desk

we ordered room service twice during our stay and were impressed with how smooth and prompt everything was

the food both at breakfast and at the restaurant/room service was really good

the hand wash was empty for two days they did not fill it , despite completing the room service

- 24 hour room service was very nice as we arrived late at night and my kids were hungry

room service is amazing

room service for water and change of cups in the room was not responded well.

the food was excellent from restaurant to room service

i had evening room service which was absolutely delicious and i asked for the recipe from the chef

room service great

the room service and food in general was good

room service breakfast arrived in 2 lots unfortunately but

while the staff there were excellent and they kindly offered complimentary breakfast and a dinner, the room itself was of lower specification and quality than what i had

con didn t work in room, battle to get the breakfast we d pre-booked, over enthusiastic waiting staff clearing our table both mornings when

breakfast was decent

room service menu was very reasonable and a good menu

we also tried to order room service during our stay but unfortunately no one answered the phone when we rang several

a later room service food menu

also nobody answered for room service around 10 p

location housekeeping room service

i was told this was not possible, no room service etc so no breakfast

were so friendly and the room service food was great

room service being advertised and even the room s telephone having a room service call button,

for not checking, but it was disappointing that there was no food available in the evening and no room service

the room info

room service was great

only issue was room service was not available however i am sure there is a good reason for that and it wouldn t

no room service

ordered room service

pizza was cold ordered room service

location, room service, friendly and helpful staff, discounts on local places to eat &

night or two and ended up staying longer because it was perfect for me for location, comfort, and room service

at 2:45 i asked them could i check in now and after a bit of pretend communication between room service and reception they said i could go up to room at 2:55

for what you get, bed was not comfortable and if you wanted room service, it was pub food

room service

really good location, excellent room, great room service and lovely cinema room experience.

i ordered room service twice, once in the late evening and once for breakfast

restaurant was fantastic and breakfast room service exceeded expectations

the wait staff that served me a couple of meals via room service was courteous and timely

great room service

they provide a room service option that is more basic, but both were absolutely wonderful

delicious room service breakfast

the biggest issue we had was that the hotel lacks room service, though they accommodated us late one night with a delicious soup

no room service, seemed a lot of money when we could've got all this by paying a lot less

hotel isn't licensed to provide hot food room service unfortunately

impeccable service via reception and room service.

ordered room service

room service breakfast was excellent

however the room service breakfast service was fantastic servicing of the room wasn t great, on one occasion

the room, room service and the room including the entire property was spectacular.

from the service at the reception to room service and breakfast staff was excellent

great location, fantastic room, great room service

sandwiches via room service as returned after 11pm

we ordered procsecco through room service but it didn't come with a ice bucket

was slightly disappointed that there was no room service for food available, but understand it is due to current restrictions

lack of room service/restaurant (other than for breakfast). (+) super breakfast room service (+) room service breakfast always on time and delicious (-) room service stopped at 9 (+)bed was very comfortable. bathroom lovely and warm. good room service. great location and quiet (-) room service would have been helpful (-)mini bar or room service so has to drink the bathroom water (-)room, incomplete room service, expensive at over 900 for three nights, expensive breakfast at 18

th christmas tree when i visited) was friendly and welcoming and the was a bar there for drinks and an open fire

room was big, bed was so comfortable, the mini bar in the room was handy and topped up whilst we was out, the ensuite was massive, the hotel staff

love the decor and the staff friendliness, love the front bar area

the bar area is very cosy

all the staff (especially reception and room service) were professional, very helpful and friendly (+)spa it was very clean the beds were really comfortable the breakfast choice was great and also room service menu we also went to number one restaurant had the 7 course meal which was outstanding (+) staff were very attentive, room service was of a high quality and breakfast was delicious (+) incredibly comfortable, central location, staff very friendly and helpful, attention to detail, room service food was delicious (-)room service food left something to be desired (+) 24 hour room service was nice to have when trying to switch from canadian time zones (-)have been great if pancakes were on the room service breakfast menu - not a gripe - just a personal choice point (+)room service was amazing. room beautiful .

huge bathroom, and the spa and swimming pool were both lovely

great location, helpful staff and lovely little gestures for the kids.

my teenage children loved the pool area and were excited to be at the hotel

great location, helpful staff and lovely little gestures for the kids.

bigger room service menu

food was amazing and room service was spot

we got a great room with a view as requested and the room service, even if the restaurant wasn't opened yet, was amazing

came back tired one day and ordered room service, everything was delicious

view from the window, decor, comfort of the bed, robe provided, waterfall shower, toiletries, room

kitchen is closed for the whole month of january (breakfast is still available)so no room service food was available (-)only do room service, no dinner or lunch in restaurant (+) the food was good all round for room service and breakfast (-)room service/bar menu which had only items with cheese in it (-)they do room service for food at almost any time, the only things available at the bar were (-)biscuits in the hospitality tray room service not available which was quite a bummer as i couldn t leave the room after 7pm and (-)due to the hotel reopening after lockdown but a limited bar, room service only and no gym at the moment (-) no room service for breakfast (-) room service options were extremely limited, especially for a saturday night (-)there was room service for evening meals - which we were told could be eaten in the breakfast area after

did not have a breakfast, but we did enjoy staying in the mercure haymarket

reception, bar and restaurant could be far too warm at times

breakfast was excellent, good selection at the buffet

clean, reception and bar staff were extremely helpful and friendly, loved our time in

no restaurant or room service

first 2 days we didn't get any room service

room service removed soap stone form toilet tub and did not replace

room service of delivered food loud music playing all night in the customer lounge only one slice

the toilet is blocked and room service is very poor too

the room service was on-point and the food was better than standard with a lot of options

found out that room service was not available due to a function when we wanted to order so we had to make last

encountered a lot of problems whilst trying to order room service

it s amazing food and lovey staff who have prepared and served me during my stay room service

but at least there was room service available

staff room service location

staff, both at the front desk and room service were fantastic

no room service no room

the breakfast was absolutely delicious and we even got room service our first morning which we so appreciated

we did have a drink in the bar in the evenings after dinner, and the staff were very accommodating

when we checked out for services, e,g service at breakfast and we had already paid for breakfast; room service ie for making the bed and changing the towels, we had already paid about 500/night

housekeeping wasn t as good as i would have expected, a used room service tray was left in the corridor during our whole stay

i loved the room service in this hotel as they take care of the details and thier toiletriesand amenitiesare

rooftop bar was a fantastic location for a few post dinner cocktails and once again the staff were superb

perfectly equipped gym

24 hour room service for food and drinks an exceptional extra

struggled to find fault with the hotel itself, however i would say the room service menu was a tad limited

we got room service & the food was lovely too

hotel, stunning rooms and roof garden, staff excellent and even room service food was good

glorious bedding and fantastic breakfast in the room service

we used room service for our meal and were very happy with this

the option for a lie-in rather than early room service was pleasing.

room service was so quick as well

24 hour room service menu

order, we got complimentary cappuccinos as well as a polite apology for the misunderstanding; room service was available with everything on the restaurant's menu