room service was excellent

pool was great

unfortunately the gym and indoor pool weren't open.

digns for the gym in the main reception or ehere sre they located wifi password should be given to any guest or at least

the wifi worked fine for us

left too early for breakfast so no comment

standard hotel breakfast

fantastic location with secure parking, restaurant and bar with a great breakfast

plenty of parking for cars

for breakfast they even have gluten free pastry

in explaining the staff over call, and after paying so much i still had to pay extra for room service

room service doesnt have much options - so the best is to arrange for meals outside of the hotel

room service was good

30 called for room service for drinks

tel description mini bar in room , but only one small bottle of cava and

of wifi connection, reception staff just said it was the router, sorry nothing they could do

wifi: free and worked well from our room

great comfy beds, quiet location, free wifi, free parking right outside the door, very easy to walk back to after an evening out

we have problems with wifi connection

the aircon wasn't too affective apart from that great value hotel would 100%

no coffee or tea served as room service 2

minor observation was that the room service telephone operator spoke in broken english so perhaps this could be improved for the

though google shows a picture of a pool, very expensive for what it is, far away from old town, room service is a 10 surcharge

to order room service two nights in row and no answer

there is nothing called room service

bars, room service)

upgrade to the suite the buffet breakfast the spacious room the room service giving by the nearby restaurant, part of the property the hotel's garden and outdoor

there was no 24 hour room service

i assume this was because it is out of season

large, new and smart appearance and bar overlooking the swimming pool

i wanted 24 hour reception

can hear everything what is going on in the room next to mine), no room service, no fridge in the room

for 5 min, no sound proofing

e a person there to greet you), room service and breakfast

surroundings with nice restaurants, room service was a plus

the wifi basically didn t work in the room

wifi was very patchy on the third floor

bar should stay open later than 10 pm, i was shocked to find closed at 10

was no bar open in the evening to have a relaxing drink

rust in the bathtub, damaged ceiling) wifi was very weak the room was hot, and didn t have air conditioning as not available in

evening room service available for bar type meals at good rates and again accessed by whatsapp

there is a basic breakfast included and room service

the room services have taken these dirty wet towels, rolled them up and put back to the sink as they

room service and cleaning.

room service and customer support

good breakfest, excellent service from all staff!! good room service

room service breakfast was good

room service food was average

room service touches

in the presidential suite and it had great facility and space for my family members 4) fast room

we ordered a room service and the food was not so good for the price.

and personnel, unmatched & beautifully appointed design, delicious breakfast & outstanding room service as well as its cleanliness impressed me

room there is no milk, we asked could they bring some up and told us it would cost us 15 euro for room service, when we then had to go down their answer was in spain they don't put milk in their

i liked its good location, very helpful staff and availability of restaurants and room service.

have liked tea and coffee making facility in our room and for the bar or room service to be open for a last drink when we returned from night out

breakfast limited

wifi as advertised also no bar open as advertised because there were not many guests the food was

perhaps more selection at breakfast. our room was a bit small, no temp control.

the breakfast included

with parking nice breakfast on the roof of the universal following morning

in the other hand, the hotel is clean, room service is excellent, and the hotel close to all transportation

staff very friendly & obliging. roof top terrace bar very good

), air-conditioning, wifi, flat tv-set, lift, electronic safe and - which i particularly liked - a small fridge in the

it had a tv and wifi

excellent wifi

no room service

room was a decent size, staff were friendly. room service was also good

i would like room service to be available

not open and room service not allowed drink on terrace delay to collect key after early check in and bag

the windows are not sound proof. there isn't room service.

i like in-room service, but i do like more coffee (only one was possible) (+) the breakfast was exquisite, and we got it in a basket as a room service

wifi was slow and didn t work very well in our corner room

the wine bar adjacent reception is a great place to stop before dinner for a glass of wine and tapa

we had 3 rooms: a ‘triple’ room, has a sofa bed perfect for 2 kids and separate large double bedroom, and large bathroom a twin room,

wifi quite slow.

breakfast and hotel facilities in general were great. room service was excellent.

only thing that was bad for me is that when u call the room service they don t know how to speak english, well i know that this is almost everywhere in

room service charges for cutlery or any request for basic items

room service for just ice and the key not working

r everything you need to go to the reception

room service didn't change sheets or towels, they didn't put ear pud or toothpaste, it's upon

please put a room service menu in the room

we had room service one night that didn't really meet our expectations.

there was a kerfuffle when we ordered room service, there is only one menu from one restaurant , and yet the guest service connected us

no vegetarian option whatsoever on the room service menu. else i d have rated 10/10

location was very convenient and the daily room service and cleanliness excellent.

the add was saying that we can have a room service and also breakfast, but in the morning they said that the bar and the kitchen are

no parking and no room service, but central location has tons of options

wifi didn t work on one of the days; electronic went out for a while one day

location, free wifi, very friendly staff, spotless, airco, double glazing so quiet.

wifi signal wasn't great in my room, the signal would drop

the hot water, water pressure and wifi are more than adequate

wifi was very fast

no where because they thought my room was flooding based on white noise audio i had to sleep the kids

comfortable bed and good wifi

wifi was a no-go for any video call.

could not get wifi except for a little while at start made life very difficult

wifi worked well, great location, ac was cold, staff super helpful

also good wifi

kitchen public area is great if you want to microwave your food or have warm water for drinks

room service was prompt

room service

are completely no wifi signals in my room at all which is very disappointed

safety bar needs to be fitted in the bathroom above the bath as a safety measure when using the shower,

it is attached/part of the bar next door, which was initially confusing, but actually having breakfast there and drinks every

most appreciated was the gifts of fresh bottles of water every evening when room service came to offer a turn down service

50 euro surcharge per person for room service

homely and clean. all the details ! excellent room service. true luxury! small and friendly

everyone was very helpful throughout our stay and promptly tended to all our needs, room service staff was also very attentive

to add to the amazing team at the front desk, room service and the concierge when i told them i m sick and not feeling well, i was treated like

reception staff was friendly and helpful, the room was quiet, clean, and comfortable, wifi was great, and the location is perfect for seeing granada

wonderful room and a lovely breakfast, again where nothing was too much trouble

wifi had week a intermittent signal. no fridge in room and no coffee making facilities in room

breakfast could have a bigger selection.

excellent wifi

a 3 star hotel camouflaged as 4 with the help of high ceilings and a fancy 70's phone to contact room service

breakfast is great

liked the staff who were very responsive and breakfast was perfectly acceptable

nice location for all the sights. great local bar candella close by.

we also did our laundry in a nearby laundromat that was so clean and modern = the best

room service on a daily basis

the hotel is beautiful and comfortable (and in addition to looking great, the wifi and the a/c worked great, which isn't always the case (-)the wifi signal was bad. (-)telephone in the room, although we only needed it to enquire about the wifi, which was the only issue (-)wifi weak at times (-)the water pressure in the shower could be better and the wifi was sporadic (-)wifi wasn t great (-)couldn t get wifi, apparently it s intermittent but i had no luck over two days. (-)wifi needs to be more improved (-)no wifi connection. hot water takes a while. (-)poor sound insulation wifi didn t work

possible at ground level was really nice, being able to order drinks sent up to the terrace from room service was a great addition

place has good wifi connection, lovely terrace on the rooftop and possibility to get a breakfast was very

the room was nice and clean and the wifi was working well

gorgeous room with a balcony, strong wifi and good shower facilities

wifi bit slow

room service was great

hotel, room, restaurant, bar, and room service are truly incredible

ni bar, room service etc)

couldn t get a decent coffee, didn t appear to be available via room service

the room was clean and offered a lot of additional services

room service was offered for breakfast that only cost 3 so it was nice to have this as an option

room service lady found it and reached to us right before we boarding taxi to train station

have liked tea/coffee facilities in the room as there isn't really a proper bar , just room service

convenient location. nice and cool ins. plenty of room. 2 story with loft for kids.

the walk to plaza nueva was 5 minutes and breakfast was delightful

ose casual walking distance)

wonderful, helpful staff. fantastic breakfast and central location

spotlessly clean, super friendly staff, great breakfast

breakfast limited

breakfast a good choice

the facilities also were great, there was a gym, 2 elevators, and a coffee shop which was very convenient

clean and there were some nice locations like a seated area outside the room to read and also a gym

hotel has a roof top bar and restaurant which is pleasant in the evening for a cold drink and to look at the view

the hotel was really nice with lots of available facilities like a gym and massage if you wanted to book it

the rooftop bar is small and the food is somewhat mediocre, but it had a view of the cathedral and was nice in

reception, parking service, room service, cleanliness, friendliness of the staff.

very friendly staff beautiful interior great restaurant & room service near alhambra

room service meals where poor quality for money. breakfast was disappointing for a 5* hotel

very comfortable and the room service

in spain, it would be nice to have the option of a light continental breakfast offered through room service

wifi and breakfast was also okay

everything was great! wifi not super fast, but fast enough.

location in the very center of the city. fast wifi. very good price on booking.

shower was good with plenty of hot water and the wifi worked well

excellent location. comfortable beds. free efficient wifi

they also make a good cup of tea and do room service as there are no facilities in the room

excellent value for money - even the room service prices were great value

best room service prices i've ever seen, a coffee was only 1

the prices for room service were reasonable

u'll have to order those from room service for extra charges)

room service staff was also very polite and helpful

couldn't get room service at 21:30 although we were told it was open until 22:00

in the evening hung up on me while trying to call to ask for menu for room service

staff without exception from reception to valet parking to room service were of very high levels of professionalism and spoke very good english

full amenities of qualities, excellent room service every evening remake bed and chocolates with a courtesy note

great service in the bar and restaurant particular y monica

the hotel is lovely, with an olde-worlde feel, we had a huge room with spa bath and rituals bath products, and even got bbc news - first time on our trip

nice extra to have spa bath in the room

the spa bath was a treat to relax in at the end of the day

room service every day

the room was very clean, smelled good, and the room service was adequate

request it twice since the first day we realized it seemed as if they forgot to send someone or room service to bring us that, so on the second day we had to wait for the maid to knock on our

location, staff and wifi

also as we travelled in winter the spa bath was amazing