upgrade to the suite the buffet breakfast the spacious room the room service giving by the nearby restaurant, part of the property the hotel's garden and outdoor

bars, room service)

there was no 24 hour room service

i assume this was because it is out of season

the area around the pool needed a good clean

the wifi was week in the room

bad wifi noise from other guests locations could be better

the aircon wasn't too affective apart from that great value hotel would 100%

wifi: free and worked well from our room

great comfy beds, quiet location, free wifi, free parking right outside the door, very easy to walk back to after an evening out

room service was excellent

the wifi connection wasn't very good

uld not connect after multiple attempts) poor cleanliness

wifi provision was bad and almost impossible to keep a connection for more than a minute

en if it s mentioned on the website that there is) poor wifi

24 hour room service not as stated

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the breakfast is excellent, lots of food choices on bar menu and room service

the breakfast was poor, we asked for room service and everything was cold :

room service and cleaning.

room service and customer support

the room services have taken these dirty wet towels, rolled them up and put back to the sink as they

evening room service available for bar type meals at good rates and again accessed by whatsapp

there is a basic breakfast included and room service

excellent in-room service breakfast. comfortable terrace for coffee at the front of the hotel.

and there was a 3 euro extra for a room service

he served drinks, took food orders, delivered room service, on and on

no room service available either

room service non-existing, mainly due to the shortage of staff they are

there is a coffee bar open all day at the hotel

very nice stuff, very helpful and sweet with the kids. right next to the alhambra entrance.

restaurant and bar menu rather average, but service good

after 4 hours on our feet, the bar was very welcoming

we had a bedroom suite which was perfect for a family of two kids, and was spotlessly clean

tel description mini bar in room , but only one small bottle of cava and

room service doesnt have much options - so the best is to arrange for meals outside of the hotel

room service was good

30 called for room service for drinks

in explaining the staff over call, and after paying so much i still had to pay extra for room service

and personnel, unmatched & beautifully appointed design, delicious breakfast & outstanding room service as well as its cleanliness impressed me

have liked tea and coffee making facility in our room and for the bar or room service to be open for a last drink when we returned from night out

room there is no milk, we asked could they bring some up and told us it would cost us 15 euro for room service, when we then had to go down their answer was in spain they don't put milk in their

in room service was very tasty, and not as expensive as i would have thought

i liked its good location, very helpful staff and availability of restaurants and room service.

rust in the bathtub, damaged ceiling) wifi was very weak the room was hot, and didn t have air conditioning as not available in

wifi spotty

there was no closet with doors in my room, just a bar with hangers.

near tapas bar and in heart of el centro.

wifi wasn't very good as it only worked if you were in the bathroom

e a person there to greet you), room service and breakfast

i wanted 24 hour reception

surroundings with nice restaurants, room service was a plus

for 5 min, no sound proofing

can hear everything what is going on in the room next to mine), no room service, no fridge in the room

was unable to have the room service meals served to us in the outside area in the evening

the room service menu needs to be updated with more vegetarian choices.

the room service bookings go through to the waiters mobile phones and it was annoying to hear these

rooms are spotlessly, clean and great room service

excellent location; good breakfast and room service

od) was excellent

no spa, no room service after 12:00pm

the room service has an eye for details, which nowadays is quite exceptional

room service - fast and efficient fabulous views of the city from our balcony

very comfortable and the room service

the extra 25% charge on room service from the already exorbitant cost of eating in the restaurant and cafeteria

a room service carry was in hall overnight

the first night, we ordered food from room service

location is excellent room service breakfast very well presented

historical location next to the alhambra, great room service and discrete room management

location to alhambra. superb with kids

wifi was a bit sketchy, kept dropping the connection

late night staff arranged for drinks to be left in our room as the bar closes at 10pm and we had chosen to eat in the main city and were back late

no coffe/ kettle or fridge, and bar closed and not available in the evening.

bar was closed when we returned to the hotel after eating dinner in the town

a 3 star hotel camouflaged as 4 with the help of high ceilings and a fancy 70's phone to contact room service

we also did our laundry in a nearby laundromat that was so clean and modern = the best

the location was very good to see the sights. it has a roof top patio,great breakfast.

breakfast was very good value and plenty of choice

staff very helpful, location superb, breakfast very good and i loved the roof terrace

location close to loads bars and restaurant, great bar staff in hotel bar and hotel staff very

the hot water, water pressure and wifi are more than adequate

wifi was not working

comfortable bed and good wifi

the kids loved the breakfast (a bargain

i did try to use room service the restaurant staff asking for 10 on top of my order for room service which i have

there is nothing called room service

to order room service two nights in row and no answer

no coffee or tea served as room service 2

minor observation was that the room service telephone operator spoke in broken english so perhaps this could be improved for the

no room service

room was a decent size, staff were friendly. room service was also good

no room service. limited breakfast

not sure also if there is room service

not open and room service not allowed drink on terrace delay to collect key after early check in and bag

we had room service one night that didn't really meet our expectations.

please put a room service menu in the room

there was a kerfuffle when we ordered room service, there is only one menu from one restaurant , and yet the guest service connected us

room service if you order food, good breakfast, cost 20 euro per person if not included in the

room service didn't change sheets or towels, they didn't put ear pud or toothpaste, it's upon

the wifi connection was always good

breakfast could have a bigger selection.

they had a rooftop are with a pool

parking, dinner reservations, booking massages at the turkish baths, and even arranged same day laundry

the breakfast was delicious and enough to fill you up before a day of exploring the city

hotel is in a really exceptional location, the room is small but nice, wifi works well

poor breakfast options

wifi was down for the whole hotel due to router issues

limited seating for breakfast which if busy would be a problem

breakfast offered there for a price

in the other hand, the hotel is clean, room service is excellent, and the hotel close to all transportation

excellent in room wifi

staff very friendly & obliging. roof top terrace bar very good

wish that i had found the hotel bar earlier than i did

location is perfect, it is right in the centre of granada in the midst of shops, bars and restaurants

wifi was weak and the cable channels were not

did a late check out to 5pm which was no bother

good to have a safe and also had some laundry done

the rooftop bar is small and the food is somewhat mediocre, but it had a view of the cathedral and was nice in

there were plenty of restaurants, bars and shops nearby

room service touches

in the presidential suite and it had great facility and space for my family members 4) fast room

room service food was average

room service breakfast was good

good breakfest, excellent service from all staff!! good room service

i like in-room service, but i do like more coffee (only one was possible) (+) the breakfast was exquisite, and we got it in a basket as a room service

clean and tidy. great location. bar prices very reasonable for hotel

wonderful staff, great bar downstairs and excellent location

we had 3 rooms: a ‘triple’ room, has a sofa bed perfect for 2 kids and separate large double bedroom, and large bathroom a twin room,

the wifi was really not good, very intermittent .

the add was saying that we can have a room service and also breakfast, but in the morning they said that the bar and the kitchen are

location was very convenient and the daily room service and cleanliness excellent.

no parking and no room service, but central location has tons of options

good wifi

tv, wifi, air-condition works very well

air con very good, wifi excellent

wifi worked well, great location, ac was cold, staff super helpful

could not get wifi except for a little while at start made life very difficult

also good wifi

kitchen public area is great if you want to microwave your food or have warm water for drinks

ose casual walking distance)

wonderful, helpful staff. fantastic breakfast and central location

spotlessly clean, super friendly staff, great breakfast

breakfast limited

breakfast a good choice

wifi was super fast

would have liked a smal tea bar in reception area of the hotel as rooms are small for sitting in

did not have wifi - only dislike

no bar in hotel

those who might need to do some online work, we found the wifi a bit slow and sometimes patchy, but it is probably due to the location, surrounded by hills

the wifi kept cutting off.

great location, charming rooms, great wifi, helpful staff

wifi wasn t very good from the upstairs room we were in had to use it in the main area of hotel

limited 5g reception in the room, but free wifi.

wifi speed is very slow. will be very frustrating for anyone traveling with kids / teens.

nice extra to have spa bath in the room

the spa bath was a treat to relax in at the end of the day

the hotel is lovely, with an olde-worlde feel, we had a huge room with spa bath and rituals bath products, and even got bbc news - first time on our trip

were there for business and we really needed the wifi working

location in the very center of the city. fast wifi. very good price on booking.

wifi didn t work. the staff tried their best to fix but failed.

wifi wasn't great, if you need wifi for business then have another option with you

shower was good with plenty of hot water and the wifi worked well

have liked tea/coffee facilities in the room as there isn't really a proper bar , just room service

room service lady found it and reached to us right before we boarding taxi to train station

room service was offered for breakfast that only cost 3 so it was nice to have this as an option

wifi not always available in rooms

kathy was helpful in many ways: she gave us directions, tips about the alhambra, sent out our laundry and had it back a few hours later, and upgraded our room for us

the room was very clean, smelled good, and the room service was adequate

request it twice since the first day we realized it seemed as if they forgot to send someone or room service to bring us that, so on the second day we had to wait for the maid to knock on our

room service every day

the room was spacious and clean with good wifi

regrettably the hotel does not have a clients bar or lunch and dinner dining.

best room service prices i've ever seen, a coffee was only 1

excellent value for money - even the room service prices were great value

u'll have to order those from room service for extra charges)

have been good if they kept some coffee and tea in the room rather than us having to call room service for it every morning

person, and they do not come with water heater/water/coffee/tea

most appreciated was the gifts of fresh bottles of water every evening when room service came to offer a turn down service

everyone was very helpful throughout our stay and promptly tended to all our needs, room service staff was also very attentive

homely and clean. all the details ! excellent room service. true luxury! small and friendly

50 euro surcharge per person for room service

choice of room service was poor

room service was prompt

room service

it is attached/part of the bar next door, which was initially confusing, but actually having breakfast there and drinks every

wifi signal was rubbish

are completely no wifi signals in my room at all which is very disappointed

was a pool but it was dirty, even didnt want to sunbath and go to the pool because it was pretty dirty

hotel, very peaceful, relaxing pool, amazing views, good food, great location for biking/hiking, extremely helpful staff

parking at a narrow road

parking right outside the property

breakfast and dinner by the pool was also a big part of the overall experience and the food itself was great

possible at ground level was really nice, being able to order drinks sent up to the terrace from room service was a great addition

intermittently unreliable wifi

wifi was not working. the breakfast was very simple. i missed vegetables.

they even offer laundry services, which we needed

good size room, wifi and ac

room service on a daily basis

the hotel is beautiful and comfortable (and in addition to looking great, the wifi and the a/c worked great, which isn't always the case (-)the wifi signal was bad. (-)telephone in the room, although we only needed it to enquire about the wifi, which was the only issue (-)wifi weak at times (-)the water pressure in the shower could be better and the wifi was sporadic (-)wifi wasn t great (-)couldn t get wifi, apparently it s intermittent but i had no luck over two days. (-)wifi needs to be more improved (-)no wifi connection. hot water takes a while. (-)poor sound insulation wifi didn t work

beautiful hotel amazing views from our room service good and very good breakfast

great location, very helpful staff and very nice breakfast!

ingo, eva, lola and the other staff were always ready to help - even with our laundry and ironing

we really appreciated the offer of free laundry and coffee, snacks and sherry in the snug panelled area close to central courtyard

great location, beautiful hotel, excellent breakfast