good parking

the wholesome northumbrian breakfast more that sets one up for exercise in the amazing northumbrian countryside

breakfast and location they met our expectations and also the service was excellent as the rest.

breakfast, service, staff, cleanliness and food were all excellent

setting, friendly staff nothing to much trouble, bar service, evening meal and breakfast where all outstanding

told in advance that the restaurant

me as room service menu) in the cocktail bar

very long day and too tired to walk outside to the on-site pub so i ate from the bar

room service breakfast had items missing with no explanation why

small; i am 5'4 and my feet were at the end of the bed, the staff did not answer the phone; both room service button and reception, we tried to request the fresh

downside for us with it being a pub, our room was over the bar kitchen and restaurant so was quite noisy

breakfast was excellent and excellent choices available

comfortable beds, good hot shower, excellent breakfast

good parking

bedroom cottage with bathroom, lounge, kitchen & bathroom)

we ordered room service and both got the lamb, the best meal we have ever had

poor wifi

really nice decor in the bar area and restaurant

i checked in i wasn t given any information about wifi, breakfast or how to check out

parking is free in a well maintained public car park at the rear

charge for pets 10 charge for parking per night 15 per person for breakfast 5 charge for room service

room service very good

reasonably priced rooms, staff were lovely, room service, comfy bed

t used) my biggest gripe was their pet policy

wifi wasn't like your typical free wifi that barely works

fair sized room and quick room service

our stay was good,we enjoyed our room service.

the prices of the meals and room service

had room service and this was very quick and the food was lovely and reasonably priced

room service food was expensive

great rooms - very comfortable, yummy warm cookies on arrival, good and extensive room service menus

comfortable bed with room service. easy access to car hire and airport. parking on site

unfortunately due to covid the bar and restaurant were closed but room service was available

here a few times now, always enjoy it, we had room service and the food was great, one particular that impressed me and my girlfriend is how nice

we had room service and thought it was reasonably priced . the food was delicious

was able to book room service which was quick to respond

needs a little touch of something ie directory room service , reception map of the place

also when i ordered room service i ordered a large bottle of still water which did not arrive

room service was lovely

had room service for breakfast whccame on time and was goo although there was too much porridge'n

parking right outside

tv signal and wifi in one of the rooms was fine, but in the other

excellent breakfast large selection from the breakfast menu

room was clean and spacious, and the breakfast was super-delicious

delicious breakfast

room was small. no room service after 9pm

and would definitely recommend , and specialthanks our midweek cleaner grace did an excellent room

room service was very good and the room was clean and comfortable

limited room service.

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably priced and good selection

room service may again have been offered, but we were just wanting to go home

on one lever the amazing italian restaurant next door, room service

was excellent room service daily,room on ground level perfect for someone with bad needs

no room service and i think there should be accesse to porn on the tv in the room

comfy bed and room service was great too

t was really nice

30pm and were unable to get any food , only thing available off the room service menu was a cheese board

d quick)

room service meal timings

staff were lovely. room service was great quality. lovely hotel

no real room service

location. excellent dinner and room service. very good freshly cooked breakfast

before to be given a handful and told that as we only arrived the day before we would not get room service which was a shock

they offer room service upon request

the freedom to go to local restaurants or leave to shop freely, i was told at check in there was room service and breakfast available but when i asked reception about this i was then told they

sunday night the corridors and our room had a sewage smell most of the night, room service knocking on the door at 8:30 for no apparent reason, double parking, beds not the most

clean towels were only provided on the second day after we met the housekeeper and requested room service

room was too hot and there did not appear to be any staff at the desk nor availability for room

carpet was dirty and even when room service came they didn't clean everything

from downstairs a little too loud in our room until around 11pm no room service for breakfast or

room service was amazing and at 2am i didn t expect such a yummy fresh sandwich

had a pizza and pigs in blankets for room service and i can honestly say they were absolutely descusting

absoloutely amazing and so helpful, room was a good size and bed was really comfortable, ordered room service because i was feeling ill and even though they were rely busy it wasn't a problem for

food was excellent - room service and very well presented

the breakfast was a good plus and we loved the room service

on reception she goes above and beyond obviously not her fault i was on the second floor i had room service meal was very nice but i did ask for an ice cream sundae ended up with a milkshake

staff was really friendly, the room service was excellent - super fast and cheap

great value for money. room service on tap

staff were very helpful and courteous and the room service offered was a good option as it was a busy pub

ordered room service very smoothly through the app as wasn t comfortable going into the hotel bar to eat

i had room service and it took a good while because the dining room was busy at the same time i was told

good facilities with an italian restaurant on site and room service

position and easy to park ud83dudc4d room service provided a really high quality meal too

the room service food was excellent and good value for money

doesn t have the luxury feel room service food not great although breakfast was

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

the wifi stops working as soon as you get in the room

tv didn't work, flaky wifi. no in room heating contold

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

room has microwave. very nice coffee machine in lobby. good 24/7 room service menu

i later noticed in the hotel information brochure that there was a 3 surcharge on each item as room service

the location, cleanliness and room service options were excellent

room service food really good

room service staff could do enough for

room service do not order over priced!!!

there could be more selection of foods on the menu for room service.

no room service after 10pm

room service food was diabolical for the price

were all very helpful, room service was very efficient

room service didn t change the bed sheets the 3 nights we stayed

amazing room service presentation and lovely dinner

of the breakfast was amazing, loved the 24hr room service and staff were extremely

the room service robot is something my kids will remember forever

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

staff lovely, 24hr room service

choice of room service food on the 24 hour menu

good set of films on offer for viewing. room service staff very friendly

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

we had room service

we didn't have the food, but there is an option for 24 hour room service of basic meals

the rooms are comfortable and the staff were very friendly

which was special as this was a treat for my partners birthday then we received a knock from room service just after arriving with a treat and a birthday card from the vermont team

then they offered us an upgrade and room service as an apology, only to find out i was charged for the room service

the room was presented brilliantly, and we ordered room service which was brought to us quite promptly

room service staff were so

fault) but staff sorted it quickly and

didn't expect a living room as well as spacious bedroom and room service was very efficient.

room service menu extensive and excellent value

all the food was great, room service was excellent

very very helpful staff. room service food exceptional.

room service was limited and over priced

there was no room service even though it said it was available on the website

no breakfast option for room service.

i believe it was debbie that assisted me with check in and a glass of wine from room service that i requested

room service available

no breakfast to the room service and the sausages were awful

in the room didn't work meaning we had to go to reception to speak with someone as we did want room service but had to sit in the bar with a big crowd of stags which was uncomfortable

room service great

price of room service was mental for what arrived!

friendly and helpful staff. room service the most amazing extra!! xx

room service was good and staff were pleasant and very helpful

arrival my room floor wasnt clean, shampoo wasnt topped up but eventually was on the next room service

good room service food

ordering room service was a breeze and there were plenty of options

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

who runs the breakfast service at the hotel is excellent

wifi connection was weak in my room.

breakfast was lovely

excellent choice of breakfast, location & evening meals.

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service anyway so that s just me being very fussy

efficent, easy room service and spacious, clean rooms

room service was quick and the food was lovely

very modern & staff were lovely. the food was really nice! & the room service was quick

lots of space and good room service from the in house restaurant

room service excellent service

drinks for room service ?,

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our evening

than one cup, but milk for only one cup which then necessitates going down to reception or having room service bring more up to room

comfy beds,clean and room service great.

room service ends too early

room service for dinner was fast and the food was very good

room service was terrible

customer service from the time you arrived, at the check in desk, in the bar and restaurant was outstanding

staff first class.... reception, bar and restaurant

told 24hr room service but cocktails stopped at midnight and also the proper food menu so had to have

the cleanliness, the warm welcome, the room service, and great romantic room.

rough room service) all the staff i dealt with - over the phone, delivery of food & especially

polite staff. room service was spot on.

no hot breakfast with room service

the 6 tray room service charge :

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booked out for a private party so no meals available apart from room service

my expectations, room was lovely, room service food was lovely and really quick

room service very expensive but lovely food so not all bad

room service was excellent!

got room service and the food was really nice too

staff couldn t have been more helpful with check in/check out, room service etc

availability of gluten free and vegetarian options on late room service menu.

room service could have been extended to a later hour. by 10pm, nothing was available!

the bathroom is better than other local hotels i looked at and the options for room service would have been useful had i of needed them

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

was no room service food on when we got back to the hotel, despite being told from reception we didn't

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

room service no extra charge

the room service was acceptable, but it could be better for a 4-star hotel

ordered room service as i was on a work call, unfortunately it was cold on arrival and had obviously been

room service provided blow heater

very clean and tidy , beds were very comfortable and room service was very good and all staff was very polite and

going to order room service, rand restaurant

room had a phone and there was room service, unlike other budget chains

everything else! great room; lovely breakfast

size of the room was good, coffee and tea facilities were great, room service was prompt and good

for key workers

value for money and quick and good room service for food

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

loved all the car parking availability too