we ordered room service and both got the lamb, the best meal we have ever had

wifi didn't work.

food was very good indeed and obviously the word is out as the restaurant was busy as was the bar and patio

very comfortable & interesting hotel with lots of parking nearby

fantastic ,people were really lovely couldn t do enough for us everything was fab, location and parking really great lovely garden for sitting out too will def recommend to friends and

the air conditioning no instructions to use it very hot room couldnt get on the internet also but room service was fantastic lovely breakfast wouod come again but issues of room air conditioning

fair sized room and quick room service

room service food was expensive

had room service and this was very quick and the food was lovely and reasonably priced

facilities included at no extra cost were fab, very friendly staff, quick room service, nice big shower, comfy bed, nice layout of the room, food was lovely too, no

room service very good

t used) my biggest gripe was their pet policy

charge for pets 10 charge for parking per night 15 per person for breakfast 5 charge for room service

reasonably priced rooms, staff were lovely, room service, comfy bed

staff were very welcoming upon arrival, free wifi in the hotel was good signal, shop just around the corner, very convenient, would definitely

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably priced and good selection

and would definitely recommend , and specialthanks our midweek cleaner grace did an excellent room

room was small. no room service after 9pm

room service didn t work

do not eel comfortable sitting in a restaurant on my own so choose to have room service which does come with a service charge which is a shame, but understand the need

no room service after 10pm

everything friendly staff the could not do enough for us quick room service food was really nice

no room service after 940

price of the food on room service was a little too much.

the reception manager went out of her way to get us a quieter room and ensured we got room service, even though it was new years eve and it wasn't on

great rooms - very comfortable, yummy warm cookies on arrival, good and extensive room service menus

we had room service and thought it was reasonably priced . the food was delicious

24 hour room service menu could do with a tweak and the quality of what you receive at that time isn t

unfortunately due to covid the bar and restaurant were closed but room service was available

room service great

i completely understand on the bar purchases & room service, but not for breakfast

d quick)

staff were lovely. room service was great quality. lovely hotel

30pm and were unable to get any food , only thing available off the room service menu was a cheese board

t was really nice

was very cold, minus 5 centigrade at night, restaurant, bar and our lovely room alway very warm and comfortable

the decor in bar and restaurant,room lovely, clean and spacious, modern bathroom, peaceful location

breakfast and location they met our expectations and also the service was excellent as the rest.

parking on site

the wholesome northumbrian breakfast more that sets one up for exercise in the amazing northumbrian countryside

location. excellent dinner and room service. very good freshly cooked breakfast

before to be given a handful and told that as we only arrived the day before we would not get room service which was a shock

the freedom to go to local restaurants or leave to shop freely, i was told at check in there was room service and breakfast available but when i asked reception about this i was then told they

no real room service

no room service as have to request but wasn't informed

also the room service, not room service

there is no room service which is a big down for my preferences

carpet was dirty and even when room service came they didn't clean everything

room service.

clean towels were only provided on the second day after we met the housekeeper and requested room service

had a pizza and pigs in blankets for room service and i can honestly say they were absolutely descusting

food was excellent - room service and very well presented

option for room service and a pub downstairs

ening)

not advised to book room service on booking in just left the usual clean room but wasn't done

staff was really friendly, the room service was excellent - super fast and cheap

on reception she goes above and beyond obviously not her fault i was on the second floor i had room service meal was very nice but i did ask for an ice cream sundae ended up with a milkshake

staff were very helpful and courteous and the room service offered was a good option as it was a busy pub

despite their being a menu in the room for room service, when we ordered on line, we couldn't pay by card which was ok because we did have

great value for money. room service on tap

position and easy to park ud83dudc4d room service provided a really high quality meal too

room service meal and the breakfast was lovely.

ordered room service and the girl in the restaurant was so friendly

good facilities with an italian restaurant on site and room service

i found the pizza i ordered for room service so lacking in taste i couldn't eat it and gave it back

the location next to the lovely beaches. excellent breakfast good room service

i went downstairs for breakfast asking for room service to which i was told we should have ordered the night before - which we were unaware of

helpful staff beginning with reception through to waiting staff and room service

room service is fast and food stunning , great choice at breakfast

we got room service breakfast was cold

restaurant menu is simple but tasty, room service is a nice touch after a long day

room service staff could do enough for

it was difficult for room service to ascertain that the amount i had placed on the credit card for each day had not been

room service food really good

room service with great food at reasonable price

availability of gluten free and vegetarian options on late room service menu.

earlier check in options even if pay a little more free parking more room service options

staff couldn t have been more helpful with check in/check out, room service etc

room service could have been extended to a later hour. by 10pm, nothing was available!

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

room service for dinner was fast and the food was very good

room service ends too early

room service was terrible

from the concierge, hotel reception to the bar staff where we had a quick bite to eat and a drink

the bar area downstairs was excellent, a very enjoyable experience

beds are very comfy, shower was so hot we were in a quiet room service was amazing , i said we were coming for my sisters birthday and she was treated to a

butler robot was brilliant for room service

our stay here, staff very welcoming and service was amazing, room service food was amazing, beds

we also loved the robot delivering room service

sat down; higher quality coffee; sky movies/netflix available in the room; more vegan options via room service; recycling bins

no breakfast option for room service.

oven out of use for room service so couldn't order a post gig toasted sandwich

there was no room service even though it said it was available on the website

very very helpful staff. room service food exceptional.

i believe it was debbie that assisted me with check in and a glass of wine from room service that i requested

told 24hr room service but cocktails stopped at midnight and also the proper food menu so had to have

room service also excellent

the room service choices. especially for kids.

there was room service throughout the night so i was able to order at 2am which was perfect for my working

check in reception team, excellent. room service very efficient and friendly.

we had room service

great breakfast room service

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

good set of films on offer for viewing. room service staff very friendly

staff lovely, 24hr room service

who lost my room service order, and breakfast staff who queried the breakfast i had booked on checking in

going to order room service, rand restaurant

room service food - had to wait 1 hour 20 mins for food

very clean and tidy , beds were very comfortable and room service was very good and all staff was very polite and

room service provided blow heater

didn't expect a living room as well as spacious bedroom and room service was very efficient.

room service menu extensive and excellent value

room service staff were so

all the food was great, room service was excellent

room service was delicious and delivered quick

ordering room service was a breeze and there were plenty of options

of full english items, breads and cereals, we didn't try it but there seemed to be plenty of room service meals

- room service missed refilling supplies multiple times

good room service food

room service was good and staff were pleasant and very helpful

efficient room service

the rooms are comfortable and the staff were very friendly

menu for room service is limited to pizza and sandwiches

rticularly the room service team who were great ambassadors for the hotel)

then they offered us an upgrade and room service as an apology, only to find out i was charged for the room service

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

the rooftop bar was an unexpected bonus with the best views over the town and tyne

english breakfast was not the best, bit dried up - expected it to be a better

lovely breakfast, staff were all attentive throughout my stay. location was ideal.

we had to change rooms shortly after check in due to no wifi connectivity

room service

value for money and quick and good room service for food

everything else! great room; lovely breakfast

more variety in the menu room service poor shower tv remote control did not work

the staff are friendly as always and the room service was tasty and great.

room service was quick and the food was lovely

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service anyway so that s just me being very fussy

efficent, easy room service and spacious, clean rooms

staff are friendly and helpful, snacks available to buy at the front desk as well as room service which is handy if you don t want to/can t go out

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

we enjoyed everything although morning room service would of been nice.

i wish there were more options on the menu for room service.

my expectations, room was lovely, room service food was lovely and really quick

ordered room service on 2 occasions - the first time i got chuckney instead of red jelly so had to ring

I�U

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our evening

than one cup, but milk for only one cup which then necessitates going down to reception or having room service bring more up to room

drinks for room service ?,

access to reception from car park lift was a bonus. room service was good

breakfast was room service due to covid but was on time and very nice

price of room service was mental for what arrived!

i had been af the hospital with my son and the bar was really busy, so i decided to order room service - as the hotel had had a few coach parties in they didn't have 2 or 3 things i had

no breakfast to the room service and the sausages were awful

room service food overpriced ordered a pizza 10

downsides were there was no toilet brush in the bathroom, we tried to order room service but were unable to get through, the night menu was unclear as to the sizes of the

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

the wifi stops working as soon as you get in the room

wifi connection was great too

tv didn't work, flaky wifi. no in room heating contold

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

was excellent room service daily,room on ground level perfect for someone with bad needs

room service may again have been offered, but we were just wanting to go home

but the staff provided very nice sandwiches with salad & fries on room service

comfy bed and room service was great too

again as she was when offering room service that evening

desk staff miserable bathroom brown stains around bath and shower no drinking water in room no room service after

small; i am 5'4 and my feet were at the end of the bed, the staff did not answer the phone; both room service button and reception, we tried to request the fresh

me as room service menu) in the cocktail bar

by 8pm on ny wifes 30th birthday and i wasnt told before sitting down i wss then told i could get room service when me and my wife were all dressed for dinner so we had to leave the hotel and get

we decided to go back to our room to get room service instead, only for them not to answer the phone

under new. management t of the bar & cafe great staff made welcome as regular visitors

strange setting for a hotel in a housing estate,easy parking and access to hotel

staff, clean rooms, decent bar and free parking

the bed was very confy. the bacon was gorgeous. great parking.

easy to find, plenty of parking and friendly staff and customers