breakfast that is included is incredible, the cabina was amazing with the most incredible views,

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast but it

breakfast with a view of the volcano was pure paradise we could have stayed another week

facilities were tranquil but exciting for the kids and very relaxing and peaceful with calming spa music played along the walkways and within the facilities

breakfast was good enough. personnel was great. location was awesome.

the facilities were tranquil but exciting for the kids and very relaxing and peaceful with calming spa music played along the walkways and within the

nice temperatured pool to play with a baby

nice pool and hot tub area

i arrived 30 mins before the 3pm check in and was told i would need to pay 15 for an early check in if i wanted to access my room - this would be understandable for hours earlier, but

breakfast was fair

paid for breakfast included but the breakfast included was not the buffet but a plate with a few typical

beautiful garden, roof terrace. good breakfast.

great staff, great facilities, great bedroom, great massage, great breakfast

the complimentary breakfast was fine but minimal given the cost of the room

dinners and breakfast were delightful, and the service was personalized and attentive

included breakfast was not as great - you’d have to order a la carte options for additional cost

only complaint if i have to have one was the breakfast isn’t good

hotel, really lovely pool and well kept rooms and general areas

pool very nice and heated so swim in early hours when i could not leave was the best thing about

lovely swimming pool and antigua is delightful

the staff and room service is just top of the line

the best part is the hotel offers free parking

the parking.

pool towels provided

is a beautiful property in a quiet location, with a big courtyard, garden and a pool

rge supermarket) and a very nice fresh breakfast!

slap dash breakfast, no list available and non of the staff speak any english so a little difficult

was clean and cute, staff was nice, breakfast was very good

like a text whether we want the room cleaned, providing an extra blanket, and the freshly made breakfast

enormous room, nearby a shopping centre

walk from central park which is fine during the day but didn t look great at night so i ordered room service from the menu in the room and they charged me 50% more than the menu said

maintenance and room service staff. manager called erick.

thank you room service team for being so courteous and kind for our requests for extra bottled water

front desk staff jose carlos coal and natali galindo in addition housekeeping, room service, dining team are customer service extraordinaires, their prompt, courteous, authentic

room service failed to bring hot water for tea 1 night when i wasn't feeling well

wifi is a bit spotty- it is almost everywhere in guatemala so no surprise

the breakfast was amazing and the staff was incredible, they will go above and beyond to help you and

wifi was rough, it worked but it was very weak

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and booking transportation - and the breakfast was wonderful

a very nice breakfast, and setting

it would be nice is room service was open 24/7 though and if the pool was available for longer throughout the day

the room was cozy and room service impeccable

we thoroughly enjoyed every meal between breakfast and room service

there could have been a bit more welcoming atmosphere, it was slightly unclear if we could have room service, car service etc

presentation of room service and breakfast

it s stunning , the breakfast was amazing and the staff are what makes this place so special.

swimming pool is very small

the views from the rooftop deck were amazing where we enjoyed breakfast each morning

the roof terrace is a highlight and having breakfast up there was lovely

breakfast, beautiful rooftop terrace, friendly staff & service, and very intimate atmosphere all

is served till 9am and there is no room service

had to take a shower i had to call to turn on the hot water, no bar, no restaurant after 4pm, no room

is served till 9am and there is no room service

parking

they had a complementary breakfast as well & parking on site

there is parking available

plus, it's got parking inside the property

if you need an apartment with a washing machine and kitchen, this could be a good place for you

while we didn't really use it, having a kitchen would be a bonus for anyone who did

it was fairly spacious and very quiet. there s plenty of parking for those with vehicles.

room service is excellent

after long travels and unreliable wifi all over belize and guatemala i booked with el carmen and had a great meeting with my clients

breakfast was delicious with a stunning view from the terrace. wifi worked well.

late check out was available at a reasonable rate, front desk staff were welcoming and helpful,

rnered, room 32)

the beds are a killer for your back, the rooms insolation inexistent, we spent 8 hours with out wifi and tv, tv does not work and only in spanish if you are lucky, i was locked in my room for one

best part of my stay was the fast wifi, the rest was just ok

had good wifi

everything! room service, clean, comfortable, and felt safe

we had to wait about 15 minutes to get somebody to open the gate of the parking lot

the breakfast options are excellent and the staff is friendly and kind

great room, the hotel is definitely like no others, the outdoor space is great and the outdoor gym is good too

the kids really loved exploring the grounds

the pool & gym at porta also open to casa encantada guests

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

added bonus is being able to use the pool/grounds and gym at the hotel across the street

the breakfast was fantastic

building and rooms, super well styled and comfortable, amazing breakfast

options with coffee, fruits, etc) and wifi, friendly staffs who speak english a little

stable wifi,the water in bathroom is hot. clean the bathroom immediately.

the wifi works well

good breakfast

stly with google translation to spanish) and

we ordered room service and the food was to die for

breakfast was great, and the view from the rooftop while eating made it that much more of an

great breakfast. beautiful setting. best of all: the staff.

forentino breakfast,

great breakfast, nice rooftop, and late check out. their cleaning lady was amazing!

it is an awesome property, with kind and helpful staff, beautiful rooms, excellent breakfast

the breakfast was great

parking place is a excellent

breakfast is prepared fresh to order and her omelettes and the homemade marmalade is fantastic

very good breakfast

what we found to be most exceptional was the pool, gardens, room service (see photo below-this was less than $30 us and it was superb (+) response from room service 100% parking logistics are (+)room service (+)location near the main square, facilities in the hotel, room service (+) the restaurant staff and room service spoke no english which made it somewhat (-)with the restaurant and room service could have easily been resolved if they spoke a even a little english, or i a little (+) room service staff is really nice (+) decor, pool, gym, room service, fireplace in room, attention to detail in room and bathroom (coffee maker, shampoo (-)got food poisoning from room service

services, romo, wifi

personnel are friendly and courteous, miss blanca already knows my kids and she's is vere kind to them and always received us with a warm smile

beautiful i loved the restaurant breakfast buffet

with free weights, machines & cardio equipment; central location for exploring antigua; beautiful pool with drink/food service

the women who cooked our fresh guatemalan breakfast each morning were very kind and excellent cooks

breakfast was included and very good every day we had it

the breakfast was delicious and they let us leave our bags while we did the acatenango trek which was

the rooms are comfortable and well equipped, the staff are warm and friendly, and the daily breakfast was delicious

breakfast was good the location was excellent the staff welcoming and helpful

location was excellent, beds were extremely comfortable, room was spacious, and breakfast was delicious

advertising their wifi, there either none or momentary, slow-speed connection

a few items on the breakfast menu

�eV

charming family-run place with a beautiful view and a wonderful breakfast

breakfast is good

however, we had 2 kids, 1 fully grown and one teenager to be

wifi

a bit hot when we were there but they had fans, good wifi

super centrally, staff really friendly and helpful, extremely clean, and the breakfast was really good and available for over 3 hrs

room service finished at 9:00 pm, maybe until 10:pm will be perfect.

the room size was perfect, the room service very good, we enjoyed our stay

but you can pay additionally for a great buffet in the restaurant or ask for room service

only dislike for me would be the lack of attention during breakfast at times

nice rooms, extremely comfortable beds, secure and spacious indoor parking at the property.

i liked the spa tub and the security of the place. it was also very quiet and clean.

the wifi was weak - we could scroll the web most days but not take video calls

wifi sucked

limited facilities like no spa or pool, bathroom could have been a bit more spacious

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

pool to cold

the advertised plunge pool doesn t exist. it s just a pool.

the pool was heated, courtyard beautifully landscaped perfect place for coffee or a gallo

pool very small

the hotel is beautifully maintained and the garden and pool provide a lovely area to relax in

they send you a what's app message as to when you want breakfast so it's always freshly made and hot

the included breakfast was quite nice, and in the evening they send a text to find out what time you would like

the breakfast was excellent: eggs, beans, papaya, bread, and great coffee

i was very satisfied with the breakfast options

great location. wonderful breakfast. very helpful staff.

beds were comfortable. room service was great , cleaned properly.

breakfast was terrific

helpful staff, wonderful location, clean rooms, very beautiful garden and very good breakfast

breakfast varies every day and it is served in the garden if you prefer

the location was excellent, and the breakfast was delicious

owners were so nice and the breakfast was wonderful, especially the yogurt, fruit, granola parfait

they have a own laundry and they wash everything after a customers visit - even the blankets

they also offer meals, laundry service, and airport shuttle although all three are extra cost

the breakfast prepared was homemade, authentic guatemalan cuisine, and very delicious

very helpful stuff and the convenient spot, the useful extra services like laundry and the nice breakfast

breakfast included - it's just a coffee

breakfast was a let down

the wifi did not work, the room was dirty, the upstairs lounge blasted disco music until eleven or

beds were comfortable, the wifi reliable and the shower hot

they prepared us a packed breakfast because we had to leave early in the morning to hike acatenango volcano

noisy room off the lounge, breakfast area

rla and the senor who helps with the luggage

courtyard, nice tented breakfast nook, lush gardens, we liked the old style decor, included breakfast was delicious

pecially the bathroom), the comfort of the beds, as well as the tasty guatemalan breakfast in the morning

very friendly staff, clean, good breakfast, lovely garden. excellent location

location, has a nice parking spot and very good room service.

the pool was cold, but a lovely place to dip our toes after a day of exploring antigua.

hotel is really nice, clean the staff is friendly and their breakfast was delicious, their pool area just stunning

pool was too small for the kids to swim comfortably, the room floors were a bit dirty, and milk for

location, comfortable premises and parking availability.

no wifi in the rooms. some coffee would be awesome but not a deal breaker.

the did an excellent an efficient laundry service as well

they even had laundry service which was really helpful to us and even had the facility to clean your shoes after

personally doesn't bother me, but there is a bar that occasionally plays loud music that can be heard slightly from some rooms

close to the centre and fast wifi

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

the room off of the bar is noisy

breakfast delivered to room, offered room service daily. staff was very pleasant.

another big plus was the free breakfast

the staff is extremely pleasant and attentive. the breakfast is great and cooked to order.

loved the spa tub

the spa bath was nice

breakfast and great room service

only had a short stay at this hotel and did not have chance to enjoy the free breakfast

the staff, the breakfast the great customer service

were a little firm--could not order off the breakfast menu--should have been explained--better wifi--

breakfast was delicious and served in a tranquil garden next to a soothing fountain

location, strong wifi, hot shower

it had wonderful kitchen and laundry facilities

wifi works

they also do laundry for a good price

they have laundry service

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the loft area

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the loft area

good wifi, hot shower, and very comfortable big rooms

internet in my room didn t work, i had to stand by the door to catch wifi

wifi signal in the last room at the end of the corridor

wifi in the rooms was poor

great wifi

the internet or wifi service is very bad

colorful blooms & hanging ferns were our view walking to our room and while having breakfast

late check out

the staff were friendly and helpful; the served a fantastic breakfast and you couldn t beat the location

super nice staff, good breakfast, quality of sleep, fast wifi, plenty of plugs, great location

laundry was expensive and we had to pay some random quetzales, they couldn t even say what for

good location, great wifi in rooms, rooftop view of volcanoes.

the wifi didn't reach my room.

this place has a great location, helpful staff, laundry service, good security, and a great value

wifi was extreme bad in the room

there is a parking right inside the hotel which is very convenient if you come by car

they also had parking, which worked great because when we arrived we realized parking was difficult in town

friendly hosts, safe parking inside the compound

wifi but it was the storm that stopped the wifi so it's not their fault

allowed for early check in since they had space

cheap laundry prices

hotel was really nice, the breakfast was good with a lot of options from the menu, awesome view to the volcano and town

the place where we have breakfast

not having hot water but we didn't have that experience and we were impressed with how good the wifi was

wifi was free of

welcoming staff, cute, clean, good wifi, great location and nice fresh breakfast.

excellent laundry service

laundry service and the beautiful garden and seating area

e best we had in 3 months in central america

wifi is good and the buffet breakfast is simple but adequate

even the wifi signal is low

the second one didn t have a good wifi connection and i found two roaches on the room

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

all three rooms had weak or almost zero wifi coverage

wifi worked quite well :)

beautiful, impeccable, nice staff, amazing breakfast

parking is not on the premises

breakfast each morning was a highlight, eggs benedict & fresh juices impeccably served to our table

the parking situation is a little difficult to coordinate each time you want to park or depart

hotel is well-maintained, the rooms are comfortable, and the breakfast is excellent

pool is much smaller than expected and not conveniently situated

pool is small but a beautiful setting

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

beautiful rooms and amazing views from the pool. very nice staff.

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our wedding night

since we drove, parking was import to us and the hotels free parking in a small courtyard perfect

no wifi connection in the room

the beds, showers, ambiance, wifi and daily filtered water were great

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and the restaurant

the hotel is in the middle of everything and since they have parking space for your car you don t have to use your car until you leave the facility

location is good, breakfast is great. employees friendly.

room service was exceptional

location, bad room service / not possible to have breakfast

customer service was excellent! room service was also excellent!

amazing ruins and history, great staff that provide above and beyond service, delicious food from room service, and the room was gorgeous

complimentary coffee wasn t available - when asked about it they charged to room service

the a la carte breakfast menu is an amazing touch and served in the beautiful open garden space is even more

breakfast was

tasty breakfast

the shower was strong and hot, breakfast was amazing with a selection of hot meals every morning

perfect location, quiet, friendly staff and super fantastic breakfast