the pool and hot tub were lovely and warm

the breakfast was excellent as was the restaurant staff. the room was beautiful and modern.

spa treatments were nice, waiter staff was polite and complimentary breakfast was good.

comfortable place to stay,we booked 2 nights ,also we bought thermal spa and hotel gave for us discounts ,we had dinners in the restaurant and food was delicious ,staff

the facilities are good, nice looking buildings, great swimming pools to have fun with you kids.

the pool area, the delicious food and comfortable bedroom

nice breakfast with view of volcan fuego

the stay the breakfast and the place very nice all excellent

understand that the pool was solar heated

very secure property with parking and lots of guards

can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely experience overall

the swimming pool and the spa installations are really complete

decent spa facilities

the swimming pool and the spa installations are really complete

was denied use of the amenities and pool because i had my kid with me

the breakfast was very good too

staff is terrific and helpful, and greeted us when we arrived and ensured a parking space for us

very well maintained, clean, gorgeous garden, very nice and welcoming host, very tasty breakfast

breakfast was good

the breakfast was amazing

the host is super helpful - airport shuttle is free - very close to airport - clean room - good wifi - place in terrace to sit - nice hot shower - plug socket next to bed - best place to stay

ter 10pm) and then it is $3 which is still much cheaper

great service. very clean. wonderful breakfast too!

i recommend arranging the shuttle from the airport with them even if it s abnormal hours because it s a gated

free wifi and parking available

the staff was polite and friendly, the beds were comfortable and they served good breakfast

strong

t door locks) breakfast so bad, for that price i can get something better

all using the same restroom, no hot water to take shower, not private room

like this place, there is everything you need, good bed, quiet room, breakfast

the one way shuttle to the airport was on time on both occasions

super friendly staff and good breakfast

nice breakfast included and friendly staff

good, free shuttle service and great pre-stay communication

room was very nice and urban home was very clean, good breakfast included

clean, newly renovated, parking, great location, friendly.

good location, easy parking, comfortable bed

we even had to hurry to order food from room service as this was closing as well

surprise for a hotel of this category and price), and one of the two elevators is

service and room service were on point

the room service food was very disappointing. we got very standard meals and they were not good.

we ordered room service

rooftop pool, safe, clean, staff very accommodating

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

room service food is delivery from nearby restaurants and was very tasty

) delivered it to my room on a tray, just like room service at a proper hotel :) wifi worked well and bed was comfortable enough, if a bit small

i was able to get a secure parking space for my car and was allowed to come

great place for kids to run and play

the rooms are very nice and clean and the breakfast is in a lovely little courtyard and very delicious

so close to the airport, the staff were gorgeous, free breakfast in the morning.

or 6 options) for a reasonable cost, netflix and other streaming services as

room service was nice and kept us going after a long day travelling

on-site food available- i arrived in the evening around 8pm and there was no food available or room service

they offer a convenient shuttle service, room service, and an easy check-in process

they had room service dinner

the staff and room service is just top of the line

pool wasn t working properly, it had an algae buildup and was quite dirty, which was

the best part is the hotel offers free parking

the villa is wonderfull: colonial design, large territory, not a standard pool, good kitchen!

staff from the front desk to the person in charge of the parking lot

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

we ordered room service and the food was to die for

breakfast was great, and the view from the rooftop while eating made it that much more of an

facilities were beautiful and clean. breakfast was excellent.

rooftop and spa. the dining room and bar were nice

great breakfast. beautiful setting. best of all: the staff.

they also did a good job with our laundry

wifi was functional majority of stay and hot water plentiful

the rooms and beds are comfortable, the breakfast is delicious, and i loved the cacao theme everywhere

breakfast was delicious, staff were so kind and welcoming

i felt like i was living in a beautiful spa jungle inside a city for a couple days and i couldn t be happier

very quiet, very clean, excellent wifi signal

location great, bed comfortable and wifi excellent.

great wifi and comfy

options with coffee, fruits, etc) and wifi, friendly staffs who speak english a little

the staff were accommodating with regards to our baggage and early check in

had good wifi

the beds are a killer for your back, the rooms insolation inexistent, we spent 8 hours with out wifi and tv, tv does not work and only in spanish if you are lucky, i was locked in my room for one

best part of my stay was the fast wifi, the rest was just ok

the generosity of the late check out was hugely appreciated on a rainy afternoon

room was spacious, a/c worked great, beds comfy, breakfast was yummy and we loved that was always coffee and cake available

friendly and helpful staff, fast laundry service

the included breakfast was always made to order or fresh buffet items that were served by staff

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and booking transportation - and the breakfast was wonderful

iting list of more than 1 hour)

location, bad room service / not possible to have breakfast

complimentary coffee wasn t available - when asked about it they charged to room service

room service was exceptional

they only offer us room service it was 9:12pm and they close at

pecially the bathroom), the comfort of the beds, as well as the tasty guatemalan breakfast in the morning

location, service, breakfast

noisy room off the lounge, breakfast area

the breakfast is tipico but wholesome and the staff

very friendly staff, clean, good breakfast, lovely garden. excellent location

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good price-value

wifi poor in room. outside good.

wifi in the rooms was poor

internet in my room didn t work, i had to stand by the door to catch wifi

good wifi, hot shower, and very comfortable big rooms

beds were comfortable. room service was great , cleaned properly.

breakfast varies every day and it is served in the garden if you prefer

breakfast was included every morning which was a nice bonus

breakfast was always different and we couldn't choose

helpful staff, wonderful location, clean rooms, very beautiful garden and very good breakfast

it is clean and the breakfast was great as well

the staff were really lovely and breakfast was great

it s a bit far from the arch but still walkable and the pool is a bit cold.

breakfast, beautiful rooftop terrace, friendly staff & service, and very intimate atmosphere all

the staff was beyond exceptional and accommodating, the breakfast was amazing, as well as the rooftop and the view from the rooftop, and the hotel itself

when i asked for the wifi password, again he was very rude and took my phone out of my hand to enter it, which meant i

beds were comfortable, the wifi reliable and the shower hot

breakfast included - it's just a coffee

the wifi didn t really work for our 3 night s stay

the wifi did not work, the room was dirty, the upstairs lounge blasted disco music until eleven or

very secure with parking area

nice big common space, living room, dining room and kitchen

if you need an apartment with a washing machine and kitchen, this could be a good place for you

great to have a kitchen and washing facilities

it was fairly spacious and very quiet. there s plenty of parking for those with vehicles.

wifi but it was the storm that stopped the wifi so it's not their fault

the free wifi is reliable

friendly hosts, safe parking inside the compound

parking available

wifi was intermittent

breakfast delivered to room, offered room service daily. staff was very pleasant.

great hot water shower, amazing linens and excellent wifi

there is a great and reasonably priced laundry service

the staff is extremely pleasant and attentive. the breakfast is great and cooked to order.

wifi was a bit slow

staff, room service, wine list

2nd floor because i walked by but the room doesn't have information on the hotel amenities like room service spa and the casino in the first floor

my phone wouldn t allow me to order room service.

staff was excellent and went out of their way to help us get something to eat even after the kitchen had closed

amazing breakfast. they have a free shuttle to the airport which was very helpful

i was very satisfied with the breakfast options

great location. wonderful breakfast. very helpful staff.

friendly, good breakfast, rooftop terrace with great views and great location and good

large bathroom, hot water at all times and free breakfast

the included breakfast was quite nice, and in the evening they send a text to find out what time you would like

the staff were friendly and helpful; the served a fantastic breakfast and you couldn t beat the location

very kind staff, good free breakfast

room, amazing patio area, amazing view from 2nd floor terrace, free breakfast, free parking included

is near the hotel that offers laundry and yoga classes

no coffee for costumers, wifi signal very poor

we thoroughly enjoyed every meal between breakfast and room service

presentation of room service and breakfast

it would be nice is room service was open 24/7 though and if the pool was available for longer throughout the day

the room was cozy and room service impeccable

there could have been a bit more welcoming atmosphere, it was slightly unclear if we could have room service, car service etc

what we found to be most exceptional was the pool, gardens, room service (see photo below-this was less than $30 us and it was superb (+) response from room service 100% parking logistics are (+)room service (+)location near the main square, facilities in the hotel, room service (+) the restaurant staff and room service spoke no english which made it somewhat (-)with the restaurant and room service could have easily been resolved if they spoke a even a little english, or i a little (+) room service staff is really nice (+) decor, pool, gym, room service, fireplace in room, attention to detail in room and bathroom (coffee maker, shampoo (-)got food poisoning from room service

decor, pool, gym, room service, fireplace in room, attention to detail in room and bathroom

lovely surrounding for breakfast with a delicious and varied breakfast buffet

we loved the playground for kids and the pool.

beautiful garden and play area for kids too

the pool & gym at porta also open to casa encantada guests

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

staff, excellent breakfast, nicely decorated rooms, thick mattresses, and access to the large pool of their mother hotel at 1 block

nderful views of the volcano and the mountainside)

added bonus is being able to use the pool/grounds and gym at the hotel across the street

staff was kind and accommodating. breakfast was delicious. overall facilities looked great.

great breakfast

hotel has parking as well which is a nice

was amazing and the breakfast was delicious

excellent stay and wonderful staff. the breakfast was tasty.

everything! room service, clean, comfortable, and felt safe

my husband and kids said they had the best burger ever

my husband and kids said they had the best burger ever

good breakfast, although not included for kids in the reservation

somebody above were making love around 2 hours so we had to put tv on, we came with 2 little kids

pool is small but a beautiful setting

pool is much smaller than expected and not conveniently situated

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our wedding night

beautiful rooms and amazing views from the pool. very nice staff.

the room off of the bar is noisy

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

i liked the spa tub and the security of the place. it was also very quiet and clean.

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

the wifi was weak - we could scroll the web most days but not take video calls

wifi works in the room

room service is excellent

good wifi

a 5am start), and their laundry service was quick and could be done overnight

wifi was amazing and the workers were so kind and helpful

late check out was available at a reasonable rate, front desk staff were welcoming and helpful,

the wifi worked really well

wifi wasn't good at room, very bad reception

cheap laundry prices

great breakfast and choice of food available

the breakfast on the terrace was really good, the women at the front desk was very attentive

location . place . rooms are big and cozy.good breakfast. very green and quiet place.

the turned on the fountain in the seating area near our room for each breakfast and happy hour

location was great. breakfast was too basic. very friendly and attentive staff.

oh, and their traditional breakfast is delicious

beautiful quiet property in a great location. great breakfast!

i asked for room service at 805pm and they said the restaurant was closed for the evening

i did not eat a variety of their room service because i prefer to eat outside of hotels; however i got sick and had to order a

good service and everything was well maintained and super clean, beautiful courtyard, good room service

bed was comfy, room service tasty and they gave us

the room service excellent, the food quality 10/10, the service from hola to ciao was 11/10

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the loft area

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the loft area

best of all same day laundry service for when you return filthy from volcano ud83cudf0b hike

its location to the terrace, from laundry services to the cleanness, it has been a fantastic experience, thank you so much

friendly lady, peace and quiet. i also advice the maple bar on the corner.

nice location, cheap laundry service, balcony off lobby

laundry is more affordable elsewhere

small hotel with just 7 room, and a lovely courtyard garden where we were served a delicious breakfast

secure parking (but pre-book as only 3 spaces available) (+) off street secure parking for our car

lovely garden with lots of plants breakfast was included and good

very cute, beautiful art and artifacts for decor; super helpful staff; good breakfast.

very spacious, and clean. great breakfast, perfect location. staff super friendly.

parking is not on the premises

i liked the property itself. i also liked the staff and the free breakfast.

setting and breakfasts, very quiet and spacious rooms, very centrally located, off-street parking available

great breakfast

the breakfast was unbelievable

breakfast and great room service

no window , telephone or key for the safe in our room. wifi was too slow in the evening.

the staff, the breakfast the great customer service

staff was amazing and i love the breakfast

options for breakfast - very good

a bit hot when we were there but they had fans, good wifi

wifi poor at times

wifi

strong wifi

however, we had 2 kids, 1 fully grown and one teenager to be

room service finished at 9:00 pm, maybe until 10:pm will be perfect.

the room size was perfect, the room service very good, we enjoyed our stay

but you can pay additionally for a great buffet in the restaurant or ask for room service

ver reaching the desired heat

key to access rooms and parking with the app work with out problems

she even offers delicious breakfast for low cost

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

great location near the center. and very good local breakfast

great breakfast and coffee. clean room and friendly hosts.

breakfast is priced separately, and is more expensive than in

is served till 9am and there is no room service

had to take a shower i had to call to turn on the hot water, no bar, no restaurant after 4pm, no room

is served till 9am and there is no room service

fantastic breakfast and best fresh fruits i had on trip

location and parking lot

cheap laundry, it was actually cheaper than nearby laundry places

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

they have laundry service

caused some issues with hot water, no wifi and most of the last day in the dark

laundry service was reasonable price

included breakfast was not as great - you’d have to order a la carte options for additional cost

the complimentary breakfast was fine but minimal given the cost of the room

dinners and breakfast were delightful, and the service was personalized and attentive

only complaint if i have to have one was the breakfast isn’t good

because of the easter week processions, their off-street parking became a real plus

no wifi connection in the room

wifi not real fast, but strong enough

the hotel is in the middle of everything and since they have parking space for your car you don t have to use your car until you leave the facility

beds were hard as a rock, wifi did not connect to room.