excellent facilities, the grounds and pool area were impressive

fabulous clean pool area and great pool, good made to order breakfast, friendly staff and good bar and restaurant, great room with a huge balcony terrace

large clean room, free on site parking, great pool, value for money.

location, plenty of parking, rooms are well equipped, nice swimming pool

pool is great, has a poolside bar facility and plenty of shady space too

if we wanted it served there it was at room service prices, which i find very odd, and it was obviously not a popular request

the room service quality of food and menu was disappointing

desk staff always greeted us with a smile and whenever we ordered something to our room such as room service, an iron, or a phone charger

we forgot our own), it would arrive to the room at

the second night we only had the option of an expensive barbecue or room service

the room was basic yet spacious and clean the restaurant and bar area is really nice and busy and the food was lovely

dedicated reception to check in - wait at cafe bar for attention

to find even if you re travelling on the other side of the dual carriageway, this hotel, bar & restaurant is very modern

not buffet but a real spanish bar and breakfast

do not speak english

bar service man was talking all throughout the night and disturbed our sleep as we could hear it on

+good location +friendly staff +free parking +clean big room

easy parking right outside the hotel

helpful staff and the convenience of a bar open all hours

24h bar and restaurant

helpful staff, comfortable beds, easy parking, good location to visit alhambra in the morning

we stayed for 1 night in a family room, which was very convenient with 2 small kids, as opposed to 2 double rooms that other hotels in the area offered

close to motorway easy parking hotel attractively decorated good room rate restaurant staff

decor is charming both outside and inside, and plenty of parking infront of the hotel

the bed was super hard and the wifi could be better. but i would definitely stay again.

breakfast plentiful and gorgeous location

spa experience was somewhat disappointing

spa was excellent

the counter right outside the spa there was).

helpful staff, good breakfast!

was average, room very clean with small tv good bath & shower very good overall ample parking space free of charge and the pool is fantastic

the breakfast was

pool arrangement- very good staff - the steak was the best we have had in any country, and the

there is a free parking

i can almost say it was non-existent to the point that i had to go out each day and sit in a bar elsewhere to be able to work

checking in with philip and my welcome drink to his charming father and the amazing hard working bar staff to the room cleaners are second to none

friendly staff, comfortable room with a nice balcony. above a bar with very nice tapas.

hotel seemed quiet but there is a bar downstairs which was good

reception closed, bar staff had to attend.

service in the restaurant and at the bar is slow at rush hour

no phone signal but dud have wifi albeit intermittent

no absorption on telephone and the wifi isn t so good

friendly personal car parking

the amenities are good the pool area is lovely and free parking at the property

no phone signal and limited wifi, though a short walk from the hotel the phone signal is back

nice pool but not cleaned up, very quite due to covid19 we enjoyed it

eveything was closed !!!!!! the kids zobe , the pool ....we went home early .

bedroom we were initially alocated was on the floor above the kids play area and was noisy

half of the hotel was closed, including the gym which was one of the reasons why we chose this place

the food and tapas served in the hotel were fantastic quality and the hotel bar prices were lower than you would expect from a large hotel

room service staff was not polite

room service for just ice and the key not working

only thing that was bad for me is that when u call the room service they don t know how to speak english, well i know that this is almost everywhere in

we don't know why, so we were forced to take room service from another, smaller restaurant where the offer was weaker

poor selection from room service and both the buffet dinner and breakfast were disappointing

the hotel was very clean and room service was excellent

hotel, room, restaurant, bar, and room service are truly incredible

room service was great

he enjoyed the room service a lot :)

room service were fast to respond and quality of food was lovely

fabulous place - everything you need and more! room service and food were excellent!

xtra cost) or pay for the breakfast

the price, the staff, the room, the location, room service

could only get room service tea or coffee in the morning

room is very comfortable, the staff are very nice the room service is good, you can have the breakfast without reservation and pay in the entrance, the

i did try to use room service the restaurant staff asking for 10 on top of my order for room service which i have

there is nothing called room service

though google shows a picture of a pool, very expensive for what it is, far away from old town, room service is a 10 surcharge

no coffee or tea served as room service 2

minor observation was that the room service telephone operator spoke in broken english so perhaps this could be improved for the

room service was excellent

sauna to be booked and costs extra; queues to get lift; room service sometimes not available

beds

of the room service were high, breakfast not included and no free access to the sauna or vapor

we entered the room and some clothes from the previous guests in the closet, which suggests that room service didn't do a through cleaning and missed these details

room service touches

room service food was average

good breakfest, excellent service from all staff!! good room service

room service breakfast was good

in the presidential suite and it had great facility and space for my family members 4) fast room

room service on a daily basis

the hotel is beautiful and comfortable (and in addition to looking great, the wifi and the a/c worked great, which isn't always the case (-)the wifi signal was bad. (-)telephone in the room, although we only needed it to enquire about the wifi, which was the only issue (-)wifi weak at times (-)the water pressure in the shower could be better and the wifi was sporadic (-)wifi wasn t great (-)couldn t get wifi, apparently it s intermittent but i had no luck over two days. (-)wifi needs to be more improved (-)no wifi connection. hot water takes a while. (-)poor sound insulation wifi didn t work

room service was prompt

room service

the bar next door which belongs to the hotel does a good breakfast our stay here was terrific value

wifi.

wifi worked well, there is a mini fridge which was very useful

room service staff was also very polite and helpful

homely and clean. all the details ! excellent room service. true luxury! small and friendly

50 euro surcharge per person for room service

choice of room service was poor

everyone was very helpful throughout our stay and promptly tended to all our needs, room service staff was also very attentive

to add to the amazing team at the front desk, room service and the concierge when i told them i m sick and not feeling well, i was treated like

in the other hand, the hotel is clean, room service is excellent, and the hotel close to all transportation

staff very friendly & obliging. roof top terrace bar very good

wifi goes on and off a lot!

location is perfect, it is right in the centre of granada in the midst of shops, bars and restaurants

wifi was strong

breakfast is good and personnel good

with parking nice breakfast on the roof of the universal following morning

breakfast was nice and included in our stay

perhaps more selection at breakfast. our room was a bit small, no temp control.

poor breakfast options

possible at ground level was really nice, being able to order drinks sent up to the terrace from room service was a great addition

gorgeous room with a balcony, strong wifi and good shower facilities

place has good wifi connection, lovely terrace on the rooftop and possibility to get a breakfast was very

wifi was faster than other european hotels that i have been at

wifi is good

wifi does not work well, when i was booking it said they have bathtub but there was only shower

not located in the attractive center but still ok, accessible by walk. has wifi.

comfortable bed an bedding . early check-in and late check out

we had to go back later for better explanation around wifi password and other things

didn t get the wifi password till the next morning and mobile signals were very weak

the location the beds were comfortable the size of the room was great for a family with 2 kids

wifi was not very good

only reason we dropped one star was because the very modern electric stove top and laundry machine with digital touch screen were not quite user-friendly and had no instructions to

bed is hard noise mainly from neighboring guests no place to dry laundry despite having a washing machine

the add was saying that we can have a room service and also breakfast, but in the morning they said that the bar and the kitchen are

no parking and no room service, but central location has tons of options

location was very convenient and the daily room service and cleanliness excellent.

good wifi reception

good wifi

i like in-room service, but i do like more coffee (only one was possible) (+) the breakfast was exquisite, and we got it in a basket as a room service

wifi was good and the room very

the wifi seemed slow but only a minor issue.

breakfast in the restaurant next door was lovely as was the accompanying bar & the meal we had in the evening

wifi quite slow.

tel description mini bar in room , but only one small bottle of cava and

room service doesnt have much options - so the best is to arrange for meals outside of the hotel

in explaining the staff over call, and after paying so much i still had to pay extra for room service

30 called for room service for drinks

room service was good

staff were helpful, room was a good size, the room service breakfast was good value and tasty.

staff was very helpful and available 24h room service breakfast in the city center

the room is huge and there is an equipped kitchen

the kitchen was really high quality and there was a small balcony, standing room only really, but you

free wifi

full amenities of qualities, excellent room service every evening remake bed and chocolates with a courtesy note

in the evening hung up on me while trying to call to ask for menu for room service

staff without exception from reception to valet parking to room service were of very high levels of professionalism and spoke very good english

couldn't get room service at 21:30 although we were told it was open until 22:00

good restaurant, very nice bar and excellent breakfast

kitchen public area is great if you want to microwave your food or have warm water for drinks

could not get wifi except for a little while at start made life very difficult

wifi worked well, great location, ac was cold, staff super helpful

also good wifi

air con very good, wifi excellent

the shower, the vending machine (the coffee one), the air conditioning, the room service

good wifi

no wifi in the rooms, although is advertised everywhere.

- good price - perfect location to explore the city - clean - good wifi - modern room

next, the wifi is useless in the rooms

not sure also if there is room service

no room service

i would like room service to be available

no room service

the windows are not sound proof. there isn't room service.

room service if you order food, good breakfast, cost 20 euro per person if not included in the

please put a room service menu in the room

room service didn't change sheets or towels, they didn't put ear pud or toothpaste, it's upon

no vegetarian option whatsoever on the room service menu. else i d have rated 10/10

room service refusing to bring up ice bucket rather told us to go down to restaurant