very nice staff, awesome pool

was excellent, well cared for grounds and pool

they don t offer wifi and we loved it

we only tried deserts but they were lovely, as was the breakfast (75pesos extra for cooked) (+) top up you breakfast with some eggs, it s really worth it (-)small remark (if we must add sth): the (included) breakfast was rather basic. (-) the breakfast was more like snack and coffee (-)swimming pool did not seem clean enough to use. breakfast offering is a bit light. (-)breakfast italian style (minimum) (-)basic breakfast was included (-)very poor breakfast (+) we added eggs and beans to our breakfast and it was pretty good (-) there was a swarm of bees in the breakfast area

the eco style rooms were all separate and nestled in the jungle with parking nearby

rooms very cosy and confortable, in the middle of amazing jungle with some activities for kids (or adults

the wifi, if you need it, is very strong

rooms very cosy and confortable, in the middle of amazing jungle with some activities for kids

amazing for kids to roam around and play while the parents relax

nice and you can use some small trees activity like zip line and some nets and hammock (great for kids)

food was consistently cold from room service and only warm at the restaurants

room service does not serve alcohol so that didn't help

room service which is supposed to be 24x7 - took 2 hours for food to arrive

there are very few 24 hour options outside of room service

this is our 2nd time at the resort, and the food and room service was much better the first time

move you from one place to the other, the waitresses (specially at the green break restaurant), room service and front desk staff - everyone went above and beyond

there is an entrance directly to water park from this hotel but it s closed

wished they had a kids club (not just the activities at the pool area) and proper performance night shows

club cabana for us, transport us around the village and arrange our daily tickets to the juagala water park which was just a mind blowing experience for our kids

having a kitchen is a +

we found out only later that there is free room service, something which they failed to mention at check in

there was something always available to eat, and room service is also 24/7 with exceptional service

had to wait for more than 1 hour on room service for some hot water we needed for our baby's formula

room service was great and everyone was so welcoming

i liked the 24 hour room service

room service was very slow

the 24 hour room service was handy and we used it almost daily for breakfast

room service was spotty, so was getting ahold of someone at the front desk when needed

we requested different room service items and did not receive them

you needed a reservation for all dinner restaurants or you were stuck ordering room service which was very limited and the menu did not change

room service is good too

room location, room service, and overall atmosphere of resort. cafe sisal.

more selection on the room service menu might have been appreciated but that's about it

spacious room, excellent room service, very good housekeeping

cept room service)

with the all-inclusive option, mini bar replenished every day, all meals (including room service) and all drinks (+) there are two decent restaurants on site and 24/7 room service (+) with the all-inclusive option, mini bar replenished every day, all meals (including room service) and all drinks (alcohol and not) were included, twice a day maid service (once is a (+) we definitely enjoyed the 24hr room service (+)room service (+) loved the room service, and staff makes you feel like at home (+) room service was the best (-)our stay we ordered room service; the food was great though it was inconsistent in quality mostly with the foods we (-) food options are limited and room service is slow

great pool and team, and specially the food in the restaurants and cocktails

especially excellent kids club thanks to yvonne and mary - my kids (7 and 9) begged to go back this year and cried when

my husband particularly liked the gym delightful it most definitely felt like a week od luxury for us would most definitely return

kids loved the all-inclusive side of things

the rooms are clean and comfortable, the internet is fast, a nice little garden with a pool, a traditional style restaurant like a buffet with reasonable prices - pay $ 10 and you can

plenty of parking

nice bar and pool area.

nice common area - hammocks by the pool and very creatively decorated garden and bar space

loved the room bar and pool area

24 hr all-inclusive room service, friendly staff, cleanliness, & zumba

the food for lunch was not good at all. the buffet had little variety . room service was better.

ended up ordering room service

good selection of drinks and high quality room service

room service was great as well as the spa

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

had poor room service

room service could be a little better

room service food was excellent

we had an amazing time, lots of nightly entertainment, daily stuff for the kids and adults

the fresh juices at breakfast restaurants and great selection of ceviches at the mercado de dolores

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your excursion plans, car rentals

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

lovely room , good quality room service food

rooms are pretty modern, decent size and they still do room service

24 hour room service which was great as we were very tired

the people in room service are wonderful, the place is clean and peaceful.

room service was also great as food was very tasty and authentic, specially considering it is a

the room service is all included as well

staff especially at the spa was amazing and helpful

swim up pool bar

we liked that the el beso adults only section offered a calm atmosphere, a separate pool, a beach, and plenty of sunbeds

we loved ricardo at the el beso pool and eusebio at the chill out bar who took care of us while we were there

it was nice to have a small kitchen with some basic equipment

drinking water barrel, kitchen, location good for restaurants, fruteria, grocery store, beach near, parking lot

location was great, the pool was directly outside of our room which was a bonus and great for the kids

kitchen was good

t a kitchenette

spa is a great additional, if you want to relax, but it is not cheap

blets didnt work)

the food was pretty good !! loved the room service!!

whether it was at one of the restaurants or room service

from room service, to dinners to pool service

the room service was great and always happy to help

from the beach the staff was awesome lots of ex-pats the hotel has an outdoor bar a clean cool pool an outdoor massage hut and vendors selling everything under the sun including trinkets shrimp

right on the beach, great for kids

there are 2 lounge beds outside where the staff's kids were laying on, not that i would have wanted to lay around in that area considering the

location, friendly staff, good wifi and a spacious room that was kept clean

i liked don's bar and grill. i loved the scuba shop. the pool was very nice.

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

pleasantly surprised that they also offer room service from the same restaurant

maybe i should've asked room service

only minor thing was i had to go down to order a room service meal as the phone in the room wasn't working

the option of a room service breakfast for an early departure would have been good.

very clean, nice room service and helpful staff

the best in riviera maya

breakfast was great but dinners were always mediocre

we loved oscar who greeted us and showed us around on our first day and our breakfast server manuel

roma beach), the quality of the food is great, not a crowded hotel, spa is great, very relax full atmosphere, internet speed and

fantastic breakfast, great cocktails, beautiful lobby and surroundings

she would help us having our kids food pre-ordered and ready for them at diner time

she would help us having our kids food pre-ordered and ready for them at diner time

the family pool is great

goes to an auberge on a budget, but one small nit i can t let go of at the spa

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with private cenote

love the 24hrs room service and different options of restaurant it was very clean as well

games room, room service should be available longer

we took our family with teenagers and the pools were amazing, kids loved the room service, we had a swim-up room so that was definitely worth it

ich was quite a walk

room service was excellent! and the staffs are always accommodating.

every single thing about our stay was above and beyond, from the room service for every meal if we wanted (the room service breakfast on our private ocean view (-)room service for food and drink often took longer than we would've hoped (+) we loved the staff, room service, beach, taco bar, events, drinks (+)himself and our evening butler, aldo, which became our go-to for everything from ordering room service to booking excursions or asking simple questions (+) even room service felt gourmet (-)room service could be a little slow and no designated bar for palafitos (-) we mostly dined at the restaurant for the bungalows and in room service

i loved because it was adults only.

the spa services were in my opinion overpriced for the value they provided.

breakfast served to our room in the deck was amazing

our plunge pool kept running low on water and made loud sucking/gurgling sounds and kept us awake or woke us

room service was very poor had to ask 6 times in 1 day to have the room cleaned, after 4 days we

ey gave me tomato even though i clearly said i was allergic) and

we ordered room service that came wrong

room service as well as any service you need is done immediately and excellent

the same, the only thing that made me feel good that was not bad was only available through the room service menu that actually have an extra $125 mx charge they don t told us in advance

room service was also enjoyable

breakfast was good, lunch was good at the license to chill bar and also the daily 1pm lunch is good

swim up room is above the bar that plays music till 1am

loud music around the pool which you could hear all over the resort

there were fun activities all over the resort, but our favorites were definitely the ones in the pool

room service food is very limited

room service food arrived cold

also room service was lacking on options

room service staff on the phone were rude and unfriendly

room service food was bad

to ride a golf cart) to the beach

small more varried menu larger more interesting pool at beach with wind shelter no information about any activities adult pool town

excellent breakfast; good location

loved the service at the restauarants, the pristine pools and amenities

although, suitable for families with kids as well

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and lunch at the hotel the cost did add up

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and community, the free bikes, tennis and water sports

hospitality, food, room service almost everything!

the provision of the quiet pool as well as the large activities pool gave an option to be restful of entertained

pool and hot tub are rough

hard to get pool chairs due to members having first choice

pool, restaurants, disco, and jacuzzi!

we really enjoyed the room service food, the drinks were the best, i would say make me a special birthday drink and

room service was very responsive and quick

customer service is exceptional , concierge, restaurants, pool service, room service, every single employee inside hotel are willing to help

our kids loved the bunk beds, the food, the room service, the pool area, the shows

even room service presented him with birthday cakes and

room service menu was fixed with little flexibility or creativity from chef

no nighttime room service or food

room service food and breakfasts are nearly inedible

pool and beach service was incredible

entire time i was there, the sushi bar was never open and the cocktails could ve been made with a premium

selection of food for room service at night

room service came in every day and cleaned our room as if we just arrived every single day

room service was decent but many things didn't come as described on the menu

first time at an all inclusive resort and josue, the security at the pier, the bar staff, the buffet restaurant staff made me feel so special

only negative was the spa was expensive so i couldn t justify getting treatments.

staff was excellent - front desk, concierge, restaurants, spa, shops, room service - helpful and friendly

expensive room service and discrepancy between booking rate and actual price paid for

staff even if they were sometimes inefficient - like calling for room service or checking

room service very slow

room service never came on that day to change the linen/towels, empty the trash, etc

the beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach

laundry pods are included, water to fridge is filtered to drink, etc

even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and tired

room service meals took a very, very long time to arrive and mostly cold

cant contact them by phone. no room service the phone just ring.

its was that i disliked anything but more selective choices on the room service menu..

the food for room service was not good at all.

the room service menu is very limited

the room service

the resort was very crowded so the time wait was long. room service was long so food was cold.

room service 24 hours was nice

buttt they had waaaaaay better food surprisingly just hated that i couldnt take it to go because room service had their own options they just wasnt enough

room service menu was highly limited due to covid i believe

you re not allowed to order alcoholic beverages for room service, so you have to walk out to the bar and bring the drinks back yourself

room service takes about an hour

ich we thought was pretty insane but ended up ordering room service to bring to our room- then taking it in our steel water bottles) *entire resort is a

room service never came with my food

one time they just never brought our requested room service

our villa was spotless, our pool was probably 84 degrees

took two days and five phonecalls to get a kids bike instead of adult which a zeven year old can't ride

kids club was also fantastic, maggie did a great job keeping the kids

huge villas each with its own private pool, and high ceiling in bedroom area

kids club was also fantastic, maggie did a great job keeping the kids

room service breakfast was fantastic and the restaurants for lunch and dinner were sensational

ordering room service: only one guest gets access to the hilton portal to order items

saving graces were room service staff and housekeeping

24/7 room service

room service food

the resort i didn't like i had to call to get my room tidy up

the beach is not the greatest. room service was a little bit inconsistent

you can't get any alcohol with room service, so we had to walk to the bar and carry our drinks back in small plastic cups

room service took at least 1 hour

food took forever in both room service and restaurants

great location, liked the room service

only thing was the room service, friendly staff, but the food was horrible and the prices super high

the restaurant and room service is good, sumptuous portions

- room service until

they offer room service, but the price is high for the quality of the food

not having room service included, but otherwise, all was good.

room service was great

i loved having a beautiful pool view every morning with great breakfast room service.

also the front desk and room service were very accommodating

didn t pick up after folks leave their room service items outside the door on the hallway

dirt long road access, there was no parking, gate locked, no key

easy parking right outside the gate

very good breakfast

beautiful facility! lovely pool & gardens and the room was big. the staff were very helpful.

great amenities for the value: breakfast included, fast wifi, modern a/c units, balcony in every room, very comfortable beds, pool

plenty of options include great room service

the all-inclusive is awesome, from the mini bar and room service, to the absolutely delightful restaurants that you can visit and dwell on the million

there really aren't a lot of things to do in the hotel, most of the families just hung out by the pool

kids club could have been more extensive with activities outside on the beach and/or by the pool in

place nice venue, nice staff, good food amazing place where to relax and to enjoy with small kids and family, would love to go back again

less vegetarian options. room service was extremely slow.

24 hours room service. unlimited food and drink not having to pay for anything.

there were often trays from room service left unattended for extended periods of time in front if rooms

room service was prompt and great

partner and i liked the variety of food available and the 24/7 room service was a nice touch

room service was better than some items in the buffet and restaurants

the fact that you can order room service and it is all included is great

the food room service was awesome as well

food from the buffets and room service is repetitive and a bit bland

room service was awesome too

room service brough my food to me one night uncovered and forgot half of my order

also room service is available until late at night with a full menu

room service for breakfast

breakfast , nice food / bar thru-out, location is out of the way

large and very spacious, we felt free and not cramped

room service isn t great either

room service is not included except for platinum level guests

the room service food was not that great

d of course, isn t included in the all-inclusive), this is the

room service is not included for the all inclusive