taco, our room service guy was always so nice; sixto at seaside grill and carlos at market grill outside

gourmet french restaurant, enjoying a more casual poolside lunch, or indulging in some late-night room service, the food was consistently excellent

there was excellent quality and variety of food in restaurants and room service

breakfast was great every morning, as well as room service

except there was no kettle in the room for tea and coffee and had to use the room service for these small things overall

room service was speedy and also included

property, room service, resort staff was too good

room service food available too

also loved the room service

room service menu is my only complaint

a nespresso that was refiled everyday, we received complementary merchandize for our two kids and room service was great

clean, good service, nice staff, comfortable room , amazing room service.

was clean, had a great gym ud83cudfcb facility, no complaints on the food from anyone in the family

selection, wonderful staff, amazing location and beaches, only 30 mins from the airport, great kids activities, amazing restaurants, great bartenders who are actual mixologists, beautiful

facilities were amazing as well as the family selection staff, including joca and ami of the kids club and the concierges jennifer and josue

of the restaurants were closed and there was no 24 hour room service as advertised

this was an all inclusive resort we ordered room service breakfast and it was honestly very good

swim out room, amazing facilities, overall good food,comfy bed, love the room service

food was horrible long lines food not replenished quickly room service food was poor

with nice tub, balcony had nice view over the pools to the ocean, many bars and places to eat, room service was great and i loved having the table to place orders, such an

the breakfast buffet food was just okay in my opinion but it was always better than getting room service

room service took more than one hour to deliver

room service took very long time, sometimes in excess of an hour

room service took 90 minutes

room service was very good, cleaned the room and fixed the beds several times, wasn't expecting

i found myself ordering room service late at night just for the brownie desert :-)

3) food was fantastic their steaks especially, rib-eye via room service and the t-bone at los azabros were the best steaks i'd ever had in my life 10/10

food was amazing at all of the restaurants we tried and even the room service food was great

think the room service food could have been better

the room was extremely well-appointed and i loved ordering room service for morning coffee and fruit first thing in the morning

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

my only major complaint is that for breakfast at the marketplace kitchen, men need to wear a shirt with sleeves

our room and how close the beach was from the pool.

pools were cleaned throughout the day, and the beach was beautiful

food, atmosphere, size and the spa were amazing!

the beach was perfect with enough lounge chairs and the pools were fun as well

beautiful beach and pools

room service did not restock wet bar or always leave hand towels or face cloths

not a lot really it was an average resort rooms pretty tired room service ok though

room service staff were polite and respectful, and the reception team took good care of both me and

room service salmon was not fully cooked

poor room service

if you wanted to eat lunch order room service the middle of the day and wait an hour or go to the pool and order food

the whole point of being at an all inclusive was so you can just grab and go but every time room service, any bar, at the pool bar everywhere it was so annoying

issues with butler service, having to request towels and not receiving them, as well as ordering room service that never came did impact our experience at times

clean, good service, nice staff, comfortable room , amazing room service

liked better service at the adult pool bar, the only area we didn t feel the service was extra special had to actively ask a

wifi spotty

the wifi was in the pool area so people were hanging out there just to use their phones sometimes

had to go to the pool or bar to get wi-fi

breakfast was not bad, we loved the location perfect

wifi only accessible by the restaurant and pool, but no problems connecting when in range

i had one of the most amazing massages ever at their other property's spa and i will return again the next time we are in isla

access to the pool and sun chairs on the beach was a

staff were amazing, location, pool, and the restaurant

pool area, fabulous location, lovely large & clean room, friendly and professional staff & good

breakfast was included in our room rate and the food was great

room service food from kalaka was ok

d a little pricey for what it is) but room service is appreciated when you have small

room service at reasonable prices

only improvement i could suggest would be 24 hour room service for a limited menu.

food at the hotel wasn t super delicious

we had lunch on the beach, room service for breakfast, satay for dinner, it really allowed for a relaxing vacation that takes

very friendly & helpful staff, especially our room service gal ~ my husband loved having his breakfastin the room

all inclusive means all inclusive, mini bar and room service included, staff were all impeccable - friendly and attentive, sergio and samuel at the

great restaurants, great pool area, wonderful beach area, great room service

more variety in room service food

the rooftop bar on the hotel next door has great sunset views

they allow kids now

is not food or a bar at the pool

there is a bar outside by the pool but it's rarely open

complaints are no wifi in your rooms, and needed to tip housekeeper first day to get extra towels

they could offer room service, which would be a great addition

room service is not good

room service did not clean the rooms or provided towels for 2 days

our room service was also terrific, angelica was a hard worker

air conditioning, privacy, everyone very helpful, free water to fill water bottles, restraunt and bar on site

daily room service, great location, beach towel service

day we did not received room service, other day we no shampoo nor soap were given to us

room service always came when we were still in the room, a bit later would be nice

clean spacious room, private bathroom, wifi, air con, balcony and a huge comfy bed

wifi was slow at certain times. wish there was a full length mirror.

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

the rooftop pool was such a hit with my younger son

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

breakfast wasn't good

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

room service only and the view

ocean view, nice rooms, cool balcony with a hamac, good bathroom and perfect wifi connection in our room,quieter area but still close to playa norte, also swimming pool

wifi was spotty

was only wifi in the lobby

wifi works great in the lobby area but not so well in the room itself.

nice modern property, pool, great location on isla mujeres, clean and comfortable

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

the pool is super nice, and we had all the amenities we needed with a cute room, balcony and good

could do with dark curtains due to light from pool area

leaves in the pool, unfinished bathrooms, dirty floors

no one answers phone after 8 'not even front desk only room service

misleading info on free covid test room service food

breakfast should be added to the room service menu

room service wasn t 24 hours as described

24 room service

i also got food poisoning from a bad salmon one night after ordering room service

room service was also disappointing - in room menu not at all accurate

room service, we ordered coffee got it an hour later and it was cold

room service was delicious

we ordered room service and nobody picked up the plates for 2 days

wifi was down for a while and the tap did not work so had to use the shower!

safe parking onsite

clean, private patio area, free parking

wifi was working very good, great location to take the ferry to isla mujeres.

yet effective, decent size rooms with toiletries and good aircon/wifi

not the hotels fault, but a couple of times when we went to order off the room service menu, they were out of some of the options

room service was a little slow. often waiting up to an hour.

after trying the cafe & room service, we decided not to bother going out of out way to try numa

room service very quick

restaurant food was fresh and tasty, lots of options & no charge for room service

ordered room service our first night and everything was cold

service was bad room service with no cutleries, language was big barrier

breakfast was horrendous and coffee so basic the room service food was so bad they put a tub of salt on chips and the pizza was barely cooked tasted

only downside, which isn't necessarily bad but worth noting, is that there is no room service available

staff and room service

room service was really quick and 24 hours

times i didn t feel like dining in room service was so quick

also, 2 hours for room service is a little long to weight

room service. ok taste not enough selections.

the room service was amazing also

delicious food and wonderful room service

nice staff lovely pool 25 min walk to centre and ado bus station

breakfast wasn't included so we had to pay extra

the bar and restaurant staff were lovely and made a great first impression of mexico

the hotel has a decent swimming pool and air conditioning. breakfast was good.

staff at the property, informational and helpfull, working wifi, refrigirated botteled water for normal price

nice big room. good stuff. good wifi

very dangerous location no good wifi

wifi and warm water from the shower

there was parking provided as promised

we had a choice of a pool or beach

the location is great, a fantastic beach, amazing breakfast and easy to get a taxi into playa norte

rooms are really close to the pool and the sea there is a natural atmosphere in the hotel and of course the host lily was amazing

wifi very inconsistant

this meant breakfast was next door

finity) pool

terally on tables and chairs in the pool)

this hotel is poorly maintained, expensive, inconvenient and a tourist trap when they say “water park” it’s like 5 pools together, in terrible conditions filled with kids and it is not

the beach club is great, beautiful beach with turquoise water, not crowded, nice bar and music, the snorkeling equipment is included (lots of fish to see) (+) musicians entertained guests afternoons and evenings at the bar by the water (+)amazing views great pools and a bar and beach (+)loved the hotel my room the staff beach bar right below amazing view from room

club downstairs is great for activities, jumping off the pier and enjoying refreshments in the pool

very cozy. great staff, and the breakfast every morning was a bonus.

hot tub didn't work, the bar was not opened at all, they no long have privileges at the beach club that is advertised

staff, cleanliness, location, size of room, lobby, ease of renting golf carts, delicious breakfast, ease of obtaining taxis through the front desk

wifi too

the breakfast in the morning was such a nice treat with fresh fruit presented so beautifully

whom doing a phenomenal job attention to all customers in the kitchen while also tending to room service

continental breakfast is included and for a room service you can have it at the balcony of your room

the tip was added on to the check which is advertised as being added on to room service only

even though we were the only people in the restaurant during dinner, service was very slow due to room service orders, and our breakfast the next day was delivered 30 minutes late

the ph room the ac couldn t keep up with the heat , the staff was great but i m order to get room service you need to leave the room

wasn't open during 'opening hours', the restaurant wasn't available during the evenings, only the room service

no working phone to order room service or call about issues

the rooms are clean and room service is provided everyday

pre ordered in more food no menu or guide in rooms to inform you who to call for assistance or room service

) low water pressure and only warm

wifi did not

we didn t get the wifi code

pool looks nothing like pics so do not select based on this

there is a lot of mosquito. wifi need to fix for quality cause frustrating with us.

the little outside area and pool was there, but not taken care of and dirty

the wifi has been improved since earlier stays here

there s a restaurant

from ado cancun centro lots of commerce around wifi works, air works, bed mattress is good, tv works room 153 no

is terrible (every day your walking to reception multiple times because the card doesn’t work), kids pool is in poor condition and never cleaned

the pool was almost always filled with a ton of kids so if you aren’t going here as a family might be worth going elsewhere