room service was also enjoyable

bring a stanley or yeti to use for your drinks, and you should also pack and bring your pool floaties

we were promised champagne but never received it and could never even get any pool towels

it is buffet style breakfast which allowed guests to pick what they wanted to eat

breakfast was good, lunch was good at the license to chill bar and also the daily 1pm lunch is good

hospitality, food, room service almost everything!

the provision of the quiet pool as well as the large activities pool gave an option to be restful of entertained

beautiful rooms and pool area staff super friendly

hard to get pool chairs due to members having first choice

pool and hot tub are rough

love the 24hrs room service and different options of restaurant it was very clean as well

ich was quite a walk

we took our family with teenagers and the pools were amazing, kids loved the room service, we had a swim-up room so that was definitely worth it

food in the main dining area was kinda blah, the restaurants were nice but room service has the better

morning room service so you had to get up, get dressed and walk to the main lobby

room service came in every day and cleaned our room as if we just arrived every single day

room service was decent but many things didn't come as described on the menu

selection of food for room service at night

the spa was a bit too expensive

hanging beds and hammocks, swim up rooms and a swim up pool bar, and cute miniature lounge chairs for little ones

customer service is exceptional , concierge, restaurants, pool service, room service, every single employee inside hotel are willing to help

when you order room service if you don t specifically ask for your food to be hot then they will bering it cold

room service was wonderful, allowing us to have morning coffee on our balcony enjoying the

even room service presented him with birthday cakes and

butler, room service poor

room service menu was fixed with little flexibility or creativity from chef

room service food and breakfasts are nearly inedible

no nighttime room service or food

the staff, the rooms, the pool

entire time i was there, the sushi bar was never open and the cocktails could ve been made with a premium

the room service is all included as well

stayed at the el beso adults only area and it was the best choice

you're in the adults area you have to go back two swimming pools in the other área (100 mts) to get a towel (and

room looked over jungle and had no view of pool or ocean (building 3)

stayed at el beso adults only that is basically a section of the resort ocean coral where you can have access to one

spa is a great additional, if you want to relax, but it is not cheap

room service food wasn t the best but at least it was an option if you were hungry and didn t

friendly staff, very clean, room service was great

only complaint i had was in regards to the quality of food during room service and food served in the restaurant

from room service, to dinners to pool service

blets didnt work)

room service takes about an hour

attitudes towards guest no room service to clean rooms no warm welcoming not many english speaking

the food was undercooked and even room service food was cold

one time they just never brought our requested room service

room service was very very slow resort unable to handle too much rain nothing else was accessible

i wish the room service menu had more options

room service took 3+ hours to come when they claimed it would be 45 min

the resort was very crowded so the time wait was long. room service was long so food was cold.

lounge and rooms, had to do that walk 3 times because my key stopped working, and once because room service wouldn t pick up

room service was efficient and the reception has really good hospitality

cant contact them by phone. no room service the phone just ring.

except room service food

the room service menu is very limited

room service food could ve been better

room service meals took a very, very long time to arrive and mostly cold

from the beach the staff was awesome lots of ex-pats the hotel has an outdoor bar a clean cool pool an outdoor massage hut and vendors selling everything under the sun including trinkets shrimp

ere every guest got a beach chair to relax)

difficult for families to monitor kids comfortably

wifi very intermittent. rooms not very clean. very dated. pool was dirty

alternatively, you can go to the onsite pool

nice place with swimming pool close to the beach.

pool was very nice, great location, close to the beach and to restaurants and such

location was great, the pool was directly outside of our room which was a bonus and great for the kids

we had to hunt down a key and ask guests/maintenance fellow for wifi pw

drinking water barrel, kitchen, location good for restaurants, fruteria, grocery store, beach near, parking lot

after 36 hours of travel we thought room service would be the best however didnt realise the room service menu changed at 23h00 and

i had to order room service most of my stay because the restaurants were always booked or closed

room service food

saving graces were room service staff and housekeeping

we loved having the option to get room service with the all inclusive option

nice common area - hammocks by the pool and very creatively decorated garden and bar space

parking is available on site

accommodating us with transportation help and also laundry

loved the room bar and pool area

beautiful pool!

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your excursion plans, car rentals

had poor room service

room service food was excellent

room service could be a little better

we had access to ventus at marina el cid spa and resort next door, which offered a number of great amenities, such as 2 infinity pools, one

the rock slide was the best for my kids it kept them busy all day

ended up ordering room service

room service was great as well as the spa

need to switch up the buffet and room service food

ich has great food quality, with a solid menu that would satisfy any

the food for lunch was not good at all. the buffet had little variety . room service was better.

room service took at least 1 hour

the resort i didn't like i had to call to get my room tidy up

the beach is not the greatest. room service was a little bit inconsistent

food took forever in both room service and restaurants

we ordered room service everyday since the first day in the buffet i was harassed by the waiter

with the all-inclusive option, mini bar replenished every day, all meals (including room service) and all drinks (+) there are two decent restaurants on site and 24/7 room service (+) with the all-inclusive option, mini bar replenished every day, all meals (including room service) and all drinks (alcohol and not) were included, twice a day maid service (once is a (+) we definitely enjoyed the 24hr room service (+)room service (+) loved the room service, and staff makes you feel like at home (+) room service was the best (-)our stay we ordered room service; the food was great though it was inconsistent in quality mostly with the foods we (-) food options are limited and room service is slow

hard to get a chair poolside in the adult pool area so we sat by the lower pool which was perfectly fine

with the breakfast buffet

amazing staff, incredibly well maintained, lovely grounds, pool and beach are wonderful, food is exceptional

was even more impressive with colorful paintings, beautiful furniture, a fully equipped kitchen, laundry

24 hour room service which was great as we were very tired

was able ro order food to room service at 9pm and was angood amount of food and tasty

i have ordered room service and the food came quickly and was warm and tasty

room service was quick and the food was delicious

rooms are pretty modern, decent size and they still do room service

room service was prompt and great

room service delivers cold food because it takes at least an hour to deliver

room service breakfast portions were too small our ocean view room wasn't ada, when we asked about

there were often trays from room service left unattended for extended periods of time in front if rooms

24 hours room service. unlimited food and drink not having to pay for anything.

food from the buffets and room service is repetitive and a bit bland

room service was better than some items in the buffet and restaurants

the fact that you can order room service and it is all included is great

the food room service was awesome as well

room service was awesome too

24 hour room service was tartly and fast delivery

the room service food was delicious

room, food specially bakery, room service and drinks

no extra cost room service 6am - 11pm 10/10

specially restaurants impossible to book

had to wait for more than 1 hour on room service for some hot water we needed for our baby's formula

we found out only later that there is free room service, something which they failed to mention at check in

i liked the 24 hour room service

room service was very

room service was great and everyone was so welcoming

you needed a reservation for all dinner restaurants or you were stuck ordering room service which was very limited and the menu did not change

we requested different room service items and did not receive them

room service was very slow

- 24/7 room service menu is limited - can t order food or eat by pool

room service was spotty, so was getting ahold of someone at the front desk when needed

no information in the room regarding events, room service, etc

food was consistently cold from room service and only warm at the restaurants

sometimes the staff seemed a little disorganized and room service usually took at very long time if you ordered at night

room service does not serve alcohol so that didn't help

there are very few 24 hour options outside of room service

breakfast was just fruit, pancakes and toast

there is a bar on the roof surrounded by an iron fence resembling a prison courtyard

the bed linen was dirty, the patio door was broken, the bathroom light didnt work, the root top bar and pool was closed and we didnt want to try the restaurant

the power went out so there were limited options for breakfast and coffee

the included breakfast is two slices of toast and fruit at least the fruit wasn t dry.

room service wasn t answering the phone at night.

the option of a room service breakfast for an early departure would have been good.

only minor thing was i had to go down to order a room service meal as the phone in the room wasn't working

restaurant/room service closed at 10pm and we arrived at the hotel at 9:40

perfect location, very quick room service, 5 min walk to terminal 2 and 3

room service menu limited

very clean: room service twice a day

min - 1 hour)

i would have liked more healthy options for a light snack, perhaps in the room service menu.

the room service was tasty, but took too long

they offer room service, but the price is high for the quality of the food

room service menu showed mostly pizzas but none proved to be available when i tried to order one

restaurants very close, we were told, so we had to order through room service, but it was pretty good

no food/room service after 11pm but not a huge deal as there is a 7/11 right there

- room service until

due to 2020 the only way to get ice is calling room service

the restaurant, the beach service and room service.

we found room service faster than the restaurant food service

room service food was plentiful, tasty, quick, and a good value

restaurants are over priced, they take forever to serve you, room service tho is good & fast

room service can sometimes be real busy but the service is still great

everyone from the front desk staff, bell boys, and resort staff to the room service was very nice and helpful

room service food has small portions and cooled down quickly, i d recommend just going to one of

room service

even the room service food was excellent

breakfasts and room service were delicious

more selection on the room service menu might have been appreciated but that's about it

nice pools and the room service first class

room service is good too

cept room service)

one issue when we request room service took more than an hour to get that service

we lived off the snack bar and room service which was ok food but after a few days we was over it

it was also convenient to have room service included in the all-inclusive package for the times we couldn t go out to eat

24/7 in room service needs improvement

best service! food,assistance rooms get cleaned everyday,room service is great!

refused to change just one towel for us, arguing that several external companies providing the room service works in the hotel, so the towels cannot be mixed

the location is great. the staffs were great too. great room service. great seaview room.

o cares that all the towels are

microwave, and an empty mini fridge and they keep a retainer fee at check in but also do not have room service

daily room service

move you from one place to the other, the waitresses (specially at the green break restaurant), room service and front desk staff - everyone went above and beyond

there is an entrance directly to water park from this hotel but it s closed

having a kitchen is a +

all tranfers with the golf cart was speedy

we loved going to jungala water park and the cirque de soleil show

loved everything about this hotel from the pools to the room service the employees and the beaches

room service was slow and didna ? ? t pick up phone many times

fast room service and convenient location

across both resorts, as well as large selection of non alcoholic and alcoholic drinks, plus 24/7 room service is also fantastic

the room service was the only thing i was disappointed with.

pools were amazing , the food and also room service food was great

there are specialty restaurants as well, along with great room service

buffet options are great and can order room service 24 7 which was great

room service was also on point and never a long wait

room service 24/7 and was always reasonable timing

8 restaurants, 7 bars, room service 24h, room mini bar free

room service adequately cleaned and restocked fridge everyday

everything, room service

we made use of the room service and it was the best with the baby

room service was very fast and accommodating

everything n everyone were great. from reception to room service

asked for room service before going to the airport, waited for 45 min and the food didn't arrive so we called

foods drinks spa pool front desk room service servers bartenders drivers concierge grooms all

the food was great with many options included free all night room service and a deli

the pizza from room service was terrible

the room service was a little rude when i called

we couldn't leave our rooms for the last 2 days and room service decided not to answer on those days

i couldn't get room service to my room, and when i went down to the lobby and spoke to the receptionist , they

cleanliness in room, room service was late

a $5 room service charge was charged to the room, the room service staff member put his foot in my door

wifi was not working whille we were there but the service disruption was not the hotel's fault

new building, clean, spacious room, private parking, close to the airport.

we didn t get to try breakfast because left very early in the morning

our room was clean, comfortable, and quiet; the wifi worked well; breakfast

we needed help getting our tv connected to the wifi and help was given straight away

room service menu.

was the outstanding hospitality by all staff members right from check-in to housekeeping, room service, the restaurants, the bars, and the rooftop pool

the room service food could use improvement

accommodations including room service were really good

otherwise, the only alternatives are eating a sandwich at the bat or ordering room service

best breakfast in mexico

fantastic garden and swimming pool

the pool is

our 4 young kids (ages 11, 9, 7 and 4) really enjoyed the property

our 4 young kids (ages 11, 9, 7 and 4) really enjoyed the property (+) the pool was a real bonus which our kids absolutely loved

didn t like how they offer a room service and other services when i asked for more towels or a little stuff like that they

all inclusive is definitely the best, everything included - food, drinks, room service, everything

it was great that room service came daily, on time and did a great job

the room was clean, room service was fairly prompt with a good breakfast selection

the room service food menu needs to be expanded

outside pool with warm water, 24hour in-room service(food was awesome and has a lot of variety (+) room service was also good (+) food is literally avaliable 24/7 as room service is included in the all inclusive package and there's a cafe serving small (-)only thing i can complain about is that room service could be better, sometimes they didn t clean our room the whole day, or didn t (+)it was so nice to have room service twice a day. (-)one thing i didn t like was that the room service places were often left near the loft area for a long period of time which attracted (+) the room service staff stopped by at least twice daily to ensure you had everything necessary (+) 24 hour room service (-) the room service food, especially, is the worst by far (-)room service was shocking in the sense for the first ten days they missed our room every single day

view of balcony, nice suit, comfortable bedding, convenient kitchen, great beach, pool,

although breakfast had good variety, the food wasn t that great.

a beachfront room and did not have any issues with loud neighbors or anything that would wake the kids

sports bar open during high volume athletic events

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food was not good at all anywhere, bar, lunch buffet, room service.

room service was a great option to the buffet

i didn t eat much of the food from room service but what i did eat was delicious

room service was not included in the all inclusive package as well as some alcoholic beverages.

the room service food was the best food but the 5 dollar fee was off for me

the room service wings was the best

was clean, and room service is good

they even tried to charge me for room service

was clean, and room service is good

, laundry

wifi is very fast and it is very important since in this area your mobile 4g doesn t work at all

we saw a wild tucan from the comfort of our window kids were just loving it

my family loved being with the animals and relaxing in her shaded pool

ud83cudf1f my children enjoyed the pool, the swings and the menagerie of sweet animals