great room service

lovely staff clean room room service great .

beds were narrow, no wifi access, no toothbrush cup, room air-conditioning didnt work

from my family is so table lamp working with main light so can by switch on durring night for kids

great location, friendly staff, clean, excellent parking, nice and quiet

staff were extremely helpful and kind, room service was lovely and we enjoyed using the pool

also, when you are staying longer they do not provide room service as replacing used mugs, adding biscuits etc

the young lady at reception was brilliant,as she did everything including waiting on and room service

we were let down by the pub we booked for a meal on our second night so stayed in and had room service which even though limited which you can appreciate in these times was very nice

only get 1 pillow per bed and room service was abit slow other than that excellent value for money had great night with

rooms clean and comfortable. room service excellent.

plenty of takeaways near by and room service available from local pub

room service set up with local pub which is a great idea until you realise its cheaper to order on

no room service, not even clean rooms, very bad service

room service didn't come to the room til half 12 and they didn't take out used towels from the bath

room service , cleanliness, spacious room

room and room service were

customer service was exceptional and room service superb.

great facilities! loved room service for breakfast too

room service was good however food slightly cold

staff were really accommodating, providing friendly room service on the first night when we had spent a long day travelling

for a two day stay we had insufficient tea and coffee facilities, but we could have asked for a room service which we didn t; only one toilet roll which we didn t notice until late on our

it had a handy little fridge, plenty of hot drink choices, wifi worked well, and everything was tidy, clean and well presented

kids didn t want to leave

ich i couldn't do as the wifi wasn't working) but after having my food delivered, i sat for approx 40 minutes without ever

mix up/miss communication about late room service, came home from a 70th birthday and was told non hot food available 24hrs but on

though tried for weeks to book an evening table we ended up having evening meal in room through room service - quite pricy for what we received -the fish looked like a large jumbo fish finger

the following night we had room service, which was fab

we had room service which arrived reasonably promptly and i have to say the burger was one of the best

could not order any food or room service after the breakfast service had finished

om service out of service because of

we had room service in the evening and food was excellent value for money

the hanger on door for breakfast room service

room service food was poor.

although room service was still working on our floor, because we didn't vacate the room 15 minuted before

00) they charge an additional 5 for room service delivery of the said sandwich

only minor complaint was i ordered room service and the sandwich that arrived 30 mins later was not the one i ordered

room service was amazing, especially the staff who brought it up. the food was great too.

was getting late to go out for dinner with the children so decided to try room service

room service prompt and dinner delicious

we ordered pizzas as room service as we arrived late and these were brought up hot and were decent

wanted to order room service but felt walking downstairs to sort defeated the object

they were easy going and arranged for room service so i could relax

with numbers , meal times etc would be helpful in every room and direct dial telephone to order room

very nice lady on reception, bar, room service bless her

plenty of parking and free wi-fi

accessible parking in front of the hopton crown

breakfast was very good, large room, good parking, nice pub

good quality evening meal & breakfast - made to feel relaxed & not hurried in any way considering we were a large group

wifi is excellent due to phone having no signal otherwise

, friendly staff , clean , lovely room , tea and coffee in room , great breakfast, lovely outside space to have a drink

breakfast was

also no bar food , room service, housekeeping

smell is horrible like very old closed toom for ages have to ask for room service twice

bed very comfy. quiet room. fan provided. very good daily room service. helpful staff

you are a hotel, you offer room service every day, not on demand

ample parking, convenient for dudley

restaurant closed on sunday evening along with the bar - so no refreshments

great location, excellent breakfast, and extremely helpful staff.

breakfast was wonderful and the lady that owns the hotel couldn t do enough to accommodate us

the bar shut too early.

only thing i would change is the fact that there isn t anyone there at night so the bar was closed by 9

some room service staff need to be more polite with customers.

finally, room service was prompt, good value for money

i chose to get room service and the food was awful, chicken like old boots with a tiny wilted salad, very far away

plastic knives were placed in bag with food for room service, however we had 3 sets of forks and spoons

room service or service phone in rooms

notified about the 3 charge for room service until the second night using it which was slightly annoying but sorted it out

views rooms was very spacy and nice staff was so lovely and helpfull room service was good and food was

no room service and very limited hours for bar/restaurant

thoroughly enjoyed the room service

no wifi available

the bar was also very nice

i was with my family, two kids, 2 and 8 years old, and my wife, and we were very comfortable

breakfast was made to order to your liking

i was arriving from canada that day and needed on site parking, breakfast included and wifi for a work call, as well as a comfy room

just here on a one night stay had a pint in the bar and headed to worcester via taxi

there was no room service. aftet a tiresome day, that would have been truly helpful.

missing room service information and do not disturb card

you can t order room service over the phone but have to go down to the reception to order food

lovely,clean room. room service was quick. food was lovely. great value for money.

breakfast i enjoyed and restaurant i too, room service was very helpful.

amazing massage, room service was great, amazing big bed, lovely breakfast

i wish i d had time for the spa, room service is excellent, we are fussy and this is the very best for a while in a long line of

also room service stops at 11pm with last orders earlier

it was either eat in the bar, which has low tables that are not comfortable for eating from, or room service

was no number to call to order room service so had to go down to reception and order

dinner was delicious and there was room service

size of room, room service available, modern rooms comfy bed

really nice meal through room service and room was nice and quiet with a comfortable bed

a little difficult to get an answer when trying to order room service

numbers for reception or room service

at least there was a 24 hour sandwich option on room service

room service and breakfast facilities. rather poor.

room service big bedroom comfortable bed

whole day of travelling arrived and all i wanted like majority of folks was to shower chill order room service or pop to lounge for light bites

room service

had room service both nights and breakfast

and the room service was excellent, all the staff very polite and helpful i was impressed with your own

we were called in the morning to ask if we wanted room service or going down for breakfast

my stay was so enjoyable that i chose to stay in, ordered room service instead of going out for food as i normally do on these kind of

we had room service dinner and it was delicious, so was the breakfast

location/surroundings were spectacular. staff were friendly. room service menu was good.

had a fantasic time here all staff was friendly even the room service was really good

sauna and steam rooms in the changing rooms. spa area needs updating.

great pool and views across lake while dining

manage, the lovely staff member carried the chair up or me and also helped push my dad near the pool

delicious room service meal - nicest fish and chips i've had in a long time

after a busy day so did the room service thing, burger and chips was all a bit dry but tasty non the less

i had room service and the food was excellent!

to complain and do not know how to go about getting a good service etc also when we asked for room service for our breakfast to be sent to us on the tuesday ,it was an hour late

room service with us within 20mins and great quality all round

great room service, very helpful staff, great breakfasts

room service breakfast for a small price

room service menu varied, would throughly recommend the tagliatelle carbonara

charged for room service delivery

room service breakfast was excellent. arrived on time and delivered with a smile,

gorgeous breakfast

convenient car parking

room is well set out & comfortable & though we didn t have chance to use it there is a cozy bar area which looked very inviting

shower head so you can shower if you don t want to wash hair no draught beers on tap in bar

safe parking too

breakfast was delicious and they even offered room service for a small fee

with lovely clean and fresh rooms, superb friendly

the bar area . see above.

there was ample, safe parking and the main access gates were always locked at night

we had salmon and pork dishes for our dinner and a full english breakfast in the morning

prompt room service

great place - clean, fresh, friendly great food , great service even room service

we check out, we were surprised that they charge us food for room service but we did not order any food at all

was clean and comfortable and it was my first time ordering room service and i wasn't disappointed - very nice food

room service quite expensive

didn t require the room service in the end, however there was nothing in the room that showed how/where to order it if

to ask for loll roll, & tea bags, sugar as room service came to clean room but didn't replace the essentials so had to ask when we came back

it's the only thing you need to upgrade, i did not like the fact i had to pay extra for room service to have it brought up to

i liked the fact you can have room service.

room service does stop at a certain time and i arrived late so had to order from else where

the room service was done well. they gave us extra towels

is very comfy room is very clean and tidy also room service is very friendly would definitely go again

were excellent and very accommodating even allowing us room service at a late time

no room service unless you pay an additional 4 per order

room service

the staff were so friendly and the guy on the desk even brought up some drinks after the bar room service had finished

room service is early

of mix ups meant a room service order was delivered to our room by mistake, member of staff took some persuading that

room service food was epic

breakfast was really good, the room was clean and the room service was good

friendly welcome and efficient room service

room service breakfast was amazing it made us feel very special the way it was presented and served

beautiful hotel, clean and tidy and comfy beds, fantastic room service and shower was good.

most hotels cover room service orders whilst in transit

efficient reception staff and room service.

i had a tired room that was cold and the wifi was just not good enough (kept dropping out). (+) both the desk and the wifi were good (+) contrary to other reports, we found the wifi to be pretty good

our room was continually banged by other residents when passing through to go down stairs to the bar area

from the clean and well-tended exterior to the lovely check-in experience from louise, at the bar counter

bar and restaurant are lovely, ceiling in bar is full of hundreds of wine bottles

nice and simple check in and bar staff nice a chatty

was no room service & the tv didn t really work

room service 10/10 for cocktails i told the receptionist

great staff member on reception, smiley, helpful and delivered my room service.

no room service for breakfast

o was fantastic by the way) what me and