the deck chairs out by the pool we're extremely uncomfortable

the staff was exceptionally helpful and friendly despite my feeble attempt at spanish

the style of the property the warm swimming pool the spa and its massage

breakfast was great and the lady who served us was very kind

the huts nestled among the beautifully kept garden & trees and pool sets the mood for a little r&r

because it is a little ways out of ajijic, but if you are looking to just relax at a hotel with a pool this is a wonderful place

slow internet, excellent free breakfast, friendly staff, beautiful grounds, restaurant, and pool

the included breakfast was definitely a highlight, absolutely delicious, with plenty of variety and everything

the included breakfast was really good and the staff was friendly

heated pool breakfast included highway access

don't filter the water everything is really old they don't give you the rooms on time they said breakfast are at 9am and don't start to 10am or 10:30am bathroom don't have toilet paper i don't

30) so if you have to leave early, you can't have it

the pool is big

the cleanliness of the swimming pool could perhaps be improved

breakfast starts quite late

wifi very weak and spotty ( we had a card) but he never answered- had to have a friend call him from outside the compound-, wifi sucked, working off &

food was good, breakfast included, dinner, nice menu, well prepared

breakfast wasn't served until 9am - that's too late especially when you have a full day of

view

breakfast was super

breakfast included was ok, no fruit included though

stylish decor, nice heated pool, location & parking, dog friendly, good a/c

delux king bed rooms and no breakfast included like it says on booking

no breakfast like you said of booking

polite staff, room was cleaned daily, bed was made daily, quiet surroundings, local secure parking

central location, great restaurant

the breakfast was absolutely delicious with a variety of great options for all taste buds

lovely hotel. delicious breakfast

reakfast imcluded)

restaraunt was very nice, wonderful breakfast

although the hotel doesn t offer room service, the staff went above and beyond by leaving the hotel to get him food, ensuring we

breakfast exceeded expectations

it s called the casablanca and the bar is called bogarts if that gives you an idea

the bar didn t open until 2pm

a little more variety in the breakfast would have been nice.

the view, spa available, room service, pretty well everything was amazing.

we loved hanging out by the pool and kayaking on the lake

room with a private pool, the private pool did not appear incredibly clean

exclusive and quiet- huge shallow pool great for kids

the view, spa available, room service, pretty well everything was amazing.

room service staff was good

the spa is wonderful

professional staff, comfortable lodging, and great spa services.

the pool had a lot of bugs

pool, jacuzzi and restaurant were also nice

differentiate between them, but we were in the large cabana with its own private (warm) swimming pool, king sized bed and terrace (+) beds are so big and comfortable, there is a pool, you can rent kayaks, everything is so calm and (+) the pool was steps from my front door

lovely pool, great views and amazing service

the view is amazing, there is a big garden with some activity and a pool

the maid did a laundry and that was very helpful, and the staff were cordial

did not have breakfast. loved the pool

no wifi connection in the room.

also, the pool was on the east side of the 4 story building, where after mid morning it was in the shade for

pool is warm and clean

upper pool was dirty, and we were not told of the other pool, was found buy accident, bar was not open weeknights, very erratating to have to be stopped at the gate to be id'd should

the site is beautiful, lovely gardens to walk through full of plants and a nice pool that we sat and dipped our toes in

has a pool year round, which was cold for my 7 month old baby but probably okay for older kids and adults

manager did not enforce rule of no loud music by the pool. painfully loud!

there could be some improvements when it comes to the pool and the warmth

beautiful garden and pools. room very clean and comfortable .

nobody answered room service so i had to make my way down to order it was definitely pricy for 1 night $168 for

being asked for extra tip when i ordered room service.

accommodation was fine, room service took one hour for a hamburger, the buffet breakfast was not prepared on time, i left

limited room service hours

no room service yet

there is a bar by the pool and the bartender was very courteous

there is a bar by the pool and the bartender was very courteous

loved the swimming pool and bar

room service accidently entered our room room is too

free netflix and wifi, great restaurant with room service 24/7

no room service from restaurant

room service did not pick up our plates, strong sewer smell all night long, someone threw up in the

excellent value for everything they provide, including room service

the food at the bar which is the same for you can order for room service is not very good.

no room service overnight

room service was excellent

gym and swimming pool are good

very clean, with a convenient bar and restaurant on site

room service was excellent

they have four shuttle cars on the property that can take you into town or to the airport for a

ss than 10 mins away).

great breakfast

parking location, all cones in front of hotel were blocked off

landed hungry in the middle of the night to find 24 hour room service

needs room service

room service was fast and food was beyond delicious

i ordered room service, a drink from the bar and a rib eye steak

breakfast buffet was very good, but 5 stars go to room service

breakfast, option for room service with denny's is great, chili's and denny's are the only easily available food options

room service menus were not at the room and myself being old school would have preferred a hard

they don t have room service

we didn’t have the breakfast as we left very early for the flight

very clean, the breakfast was delicious, and the staff was so nice

good location very clean shuttle to airport

clean and close to airport good breakfast

breakfast was good, except the coffee machine was not working properly

could not use the hotel shuttle because it had been reserved by another guest an hour after we contacted the hotel for pick

fuss, easy to checkin and out, comfortable room, good shower, simple delicious breakfast, coffee and hot chocolate always available for free

limpio, amplio , staff amable , comida y room service great !!

big screen tv wifi room service everything worked very hot water

at 10:00 pm and graciously helped us set up for an important zoom meeting in their upstairs bar area once we had checked out of our room

i loved the location the bar the staff was nice welcoming the pool ac the shuttle van they had

i loved the location the bar the staff was nice welcoming the pool ac the shuttle van they had

staff and room service is great

excellent location with free parking. breakfast option exceeded our expectations.

great parking, beautifil locayion near walking distance of great food and shops

havent had breakfast yet, but i know encore hotels have a good variety of food to choose

the free breakfast is extensive

location is good, but you need to get a parking ticket every single

the parking lot and locativo

parking lot shared with mall

breakfast

it was very clean... the staff very helpful. breakfast was delicious.

rooms are next to the parking lot which got noisy from cars coming in

we loved that the parking spot where gated in

the parking is watched by a guard

free wifi working in our room

it has car parking

pool

we will return definitely, and bring the kids along next time because the pool is great

the pool wasn t open. internet didn t work in our room.

liked everything we enjoyed the pool the the breakfast in the restaurant upstairs the excellent waiter that served us all the time

no wifi nor television due to no internet or cable as advertised

close to shopping, onsite secure parking, friendly staff

the location was awesome, it felt safe, the parking facility was perfect for us.

through the door and walls, not enough outlets, no onsite breakfast, difficult to find door to parking

liked that it was close to the market. it had secure parking. rooms were large

variety of breakfast

breakfast, buffe included

breakfast was okay and the gym was not that great.

breakfast, the freedom to eat takeaway food in the dining area in the evening, the 24/7 coffee

breakfast was provided with a fair number of selections

value for money, huge parking lot, room very clean. good location

the parking lot is also great, the location is not that bad when driving a car, definitely not for

wifi was good

ample parking lot

great restaurant and bar with excellent selection of many of the best tequilas produced, parking on site

this minivacation for our anniversary we were pleasantly surprised that charlie from the bar worked with my husband over 30 years ago

we also loved the courtyard, gardens, turtle pond, and pool

there is no bell or card sensor to open and close gate for parking car.

breakfast was light and beautifully presented

steam room no sauna no restaurant no bar lovely staff great location but rooms very musty and dark bathroom/ shower facilities and

was a restaurant and bar

staff was very nice and helpful. breakfast was served well.

great location and good parking

the garden was an oasis in the city and the breakfast was delicious

delicious fresh breakfast included

great breakfast. friendly staff

room service, amazing staff that was always attending to our needs

most attractive is the balcony overlooking the pool offering the option of sleeping in a quiet environment with a screened door for fresh air or

it was a bit noisy

the hotel is very nice, has a pool and is very comfortable with high quality linens, comfortable beds and nice well- appointed

the very loud noise from the bar /restaurant next door. unbelievably loud in our room.

breakfast was some bread and papaya no choice. but that did not spoil our stay.

breakfast of fresh fruit, coffee

breakfast was a lovely fruit plate

ways available) and breakfast breadas was more than sufficient

and even when breakfast was simple, it was abundant: big bowl of fresh fruit, coffee and bread

the portions were too small. it was more of a kids menu breaksfast.

the kids loved observing all the art every morning

we only stayed one night so we did not use the pool

wifi could be better

blown away by the service, exceptional staff and onsite breakfast which we looked forward to every day

wifi is ok

even boiling hot water for my tea (instant coffee also provided)- at 6

breakfast was excellent

breakfast overpriced

the restaurant and the facilities, the breakfast buffet is just delicious

just the parking structure

breakfast and location are both very good.

room service also utilized plastic cutlery only

private parking inside the property. room service and good food.

he also served us our repeated room service for drinks

nice restaurant attached which delivers room service throughout the day

cleanliness was really high standard and room service staff was very nice and helpful

breakfast is the only meal they normally serve

the breakfast was super good ud83dudc4d

there is secure parking on the property

this hacienda is in perfect shape, very well maintained and the breakfast was delicious

breakfast was excellent

the rooms were very clean and the room service was amazing

the pool, was nice and warm water. but the kids pool was disgusting .

pool sun facilities

the highlight of this hotel is the well maintained heated swimming pool and the beautiful courtyard

heated pool was definitely a huge plus

location was very poor, in a industrial zone where you did not have any restaurant or bar nearby and you had to walk at least two kms to find a burger king or mcdonald

parking near elevator.

has it's own underground parking lot with convenient elevator access

problem was the room they usually clean the room at 6pm,the second was every time you call for room service was from holiday inn which they came with my meal cold,and then when i ask the first

we had room service on the patio

staff behaviour, wifi , brekafast, nothing except the location was nice

while property not appropriate manner staff , wifi not work at all beside lobby area

breakfast can be improved.

room service was very fast and the food was

it is room service and you may buy a cup of coffee but if a couple is trailing and they want to have a

the pool was in a central atrium so you were not at risk of sunburn or fumes from the street

very comfortable bed, espresso machine in room, clean, pool.

the hotel is advertised as fch adults only, but there was a kid in the pool and a baby that cried through the night and again at

and that s it but everything else i left without checking now officially i do not order room service so that s good but that s about it it was a bad experience thursday and even the

food for room service is not what you would expect for the price, meaning food looks so

the room service menu could have had more variety

they have room service till 11:30 pm thats great

i did like the safety. room service was good price.

wifi, location, size and cleanliness of the rooms, quietness in the hotel as it s a small hotel,

wifi is weak inside the rooms

looks clean and decent. near expo guadalajara which is great. it had ac and wifi.