there were a lot of items left in the halls, such as room service trays

the breakfast, as well as room service

the breakfast room service on thanksgiving was poor - an hour late

room service knocked twice before the check out time to check whether we had left or not.

room service was a bit pricey. 10 for oj is a little ridiculous.

the room is out date. the heat thermostat is pre-setting. the room service is close at 10 pm.

it would be nice to have room service.

bed was super comfortable, and the room service

eakfast and dinner) were excellent

been nice to have a in lobby store 24hrs / also there s no room service

expecting to have room service but none was available

definitely was a bummer that there was no room service and the restaurant is closed after breakfast and doesn't reopen until dinner

ich

no room service and u have to pay for parking

comfy beds, clean room, decent room service, kind personnel

room service small bottles of makers mark bourbon and red wine available for purchase in room lots

their slogan whatever whenever obviously doesn t apply to room service requests

the excuse was there was a lot of room service but other tables got food and left when they ordered after us

two times that i ordered room service, the food was either undercooked, under seasoned or stale

communication from room service staff was lacking, delay in order and one not received.

concierge , front desk, room service and all other customer service was wonderful

om service) could have been better

room service was also very good

the suite, location, design of the hotel, staff, room service. love this hotel

breakfast menu

would have liked a room service menu and more information about area available in room.

no room service for food and drinks. :

there was dining room service.

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there is no room service and the menu for the restaurant was outdated and with the wrong hours

have stayed in this hotel several times we enjoy the spa the cleanliness the staff is attentive and

the rooftop bar, for hotel guests only, was absolutely beautiful

amazing rooms and spa and gym. lovely staff. good location

amazing rooms and spa and gym. lovely staff. good location

the gym

room service was a bit limited

we didn't like - no room service, no working restaurants, mattresses are too soft

no room service and no parking.

no room service.

room service breakfast tray not picked up for 2 days

the limited room service was unexpected, but appreciated

no restaurant or room service

excellent room service with helpful staff

not getting room service each day.

did not offer daily room service for a 3-night stay

24/7 room service

room service: 1 coffee is $9 + tax 9% + tip

breakfast is very good. we ve been having room service. service was fast

service and attention to detail from the laundry to room service and housekeeping

% nicely added so you don't have to count) = $11

we also had to call down to get a menu for the room service - it was inadvertently not included in our welcome packet

room service and front desk experiences were accommodating and smooth

option of room service

there didn t appear to be room service or food options available at the hotel though, i should

nice cafe/restaurant and room service

room service very late in the day

room service was a little slow at times

the woman even seemed to have order room service

it was a very pleasant stay with excellent views on trinity church and a perfect room service!

room service was hit or miss.

no room service, on site gym, or laundry service

2) wish they had room service

don t do room service!!

the long wait for my room service , i only ordered a side and it took over an hour

no room service coffee or coffee machine in room

had an in room coffee maker but we had a pot delivered from little park for a very reasonable room service price so i can t complain

everything was pricey in the restaurant, room service and mini bar

room service food was exceptional

room service was offered every day during the stay

front desk nicholson, alberto, diana, doormen, housekeeping, room service

no room service

amazing views, great location, super fast room service ..really enjoyed it

from a junior suite on the 51st floor facing one world tower, the 911 memorial and the oculus, room service and restaurant, fitness

wish room service was not just for breakfast

also the room service food came as a take away with take away cutlery cups and no plates etc

room service was over priced

staurant recommendations)

attention to detail which quite honestly surpassed expectations; whether it's the housekeeping, room service, concierge

excellent room, very clean, spacious, outstanding room service, very friendly staff

room service meals were excellent quality and delivered hot and on time

room service prices with delivery free & tip were excessive

the room service staff did an excellent job

great room service

room service is a 4

clean room, clean sheets, room service polite and prompt

room service would have been good.

room service menu features a half dozen restaurants, each time we checked there were different

they do have room service

why say you have room service when you don t

value for money. lobby service great. room service each day.

had a couple towels missing, and an issue with one of the room service providers

location and service are great. restaurant is closed, so no room service

has no room service at all

no laundry but good room service

would have liked the option of room service for breakfast, but that was not a game changer.

also would be nice if mixed cocktails were sent in room service

the room service open the door without permission

high prices on services like in room service

room service unnecessarily expensive with additional charges

room service was so quick whenever we needed extra items

room service advertised throughout the lobby but it wasn t available for this hotel, which was

no room service for two nights

dirty room. bad remodel. door hit toilet. bed dirty. no room service.

room service was fast

maintenance: bathroom sink and floors were a little worn down and even after room service we still found some garbage under the

daily room service was amazing and everything was very clean. the hotel was very quiet and calm.

there is a nice family restaurant across the street and room service is from the italian restaurant in the lobby

great location, inhouse room service throughout the day and great amenities.

bed was very comfy, room service was quick and excellent, and the room was very clean

the staff was great. very clean and the room service was awesome

room service was exceptional delicious food delivered promptly and with a smile

room service- cookies were overdone room - very small with little to no closet, smaller space

n t know why they offer it if they don t have it), not much daylight in the

no room service

room service is not the best

wait time for room service slow elevators

the room service is not so good.

shower drips a bit if you don't use the overhead and are only using the attachment, the room service was good food but extremely pricey for what it is, the santal products smelled a bit

very well prepared/ informed about hotel amenities

room service did a great job with my breakfast

the room service menu did not meet my expectations, it was better to order outside.

there is friendly and helpful, from zillah at the front desk to the bellmen, room service and housekeeping

rooms. check in and welcome. room service. everything was state of the art.

as the internet was extremely slow

room service food was delicious, excellent location, 15 minute walk to shopping, 1- 10 minute walk

and different room service food

even no room service noise

i also loved the food and drink options: soho diner, bar/lounge, room service all with compelling menus available pretty early by nyc standards and late as well

super-fast breakfast room service delivery.

added a delivery fee on top of tip for room service

the windows and expensive room service

room service was pricey and not worth the food

clean room, good room service

i called room service for towels and waited an hour to get the towels

also, save yourself a lot of money and skip the room service company they use

room service because they don t have all days

room service breakfast was great

try restaurant but room service menus was quite limited

room service fried plantains had no flavor at all, and the breakfast room is plain and crowded

the room service is awesome! the are very prompt

the room service food was cold. i requested another hot breakfast and it came up cold 2x.

i had to order room service

room service was prompt, i wasn t rushed to check out, and it was peaceful

team was delightful, front desk took great care to remember names, housekeeping cheerful, and room service rolled out the hospitality as if it were a fine dining experience

over priced room service but i suppose it's always like that.

room service was amazing and the wait wasn't long either

i odered food from their room service and the burger with fries was excellent

wish the room service was 24hrs but people have a life too

room service was great. the waitress was so friendly and nice.

one thing, we had empty shower gel and shampoo bottles in our bathroom, and even though we had room service every day, for some reason it wasn't replenished

room service staff were very friendly location was very convenient, close to several subway

n't advertise it or leave cards in the room if it is not

room service option was not available

breakfast was good. staff was friendly. room service was very quick and very friendly also.

wifi and satellite tv worked perfectly during my stay and there's gym at the basement

room service could have been better -

that you had to go get ice from the bar and that it had no room service

no room service

room service only available on demand. noise isolation of rooms could be better.

requested room service to change the sheets and no one ever came

service, room service suddenly not available one night because the chef was not at work, could not order

tea and coffee in the room , woke up jet lagged and had to ring room service and get charged 21e for 2 coffees

room service was great. wonderful breakfast in our room. staff was freindly and helpful.

the room service was mediocre

room service is really under the standard of a 5 star hotel, yes it is small boutique hotel but

i ordered room service one evening and the meal was superb (albeit a bit pricey) (-)00 room service fee (+) staff is very friendly, room service is delicious (-) one of my room service hot dinner choices was delivered cold and no-one responded to my feedback (-)the room service food was not good. (-)two times that we ordered room service they forgot about us (+)room was great, the bed really comfy, and the restaurant for eating in and room service is (+) room service was fast (+) ordered the room service and food was fresh and warm in less than 30 minutes (+) my room service dinner was one of the best meals i have ever had via room service

extra comfy -pillows to die for- huge room- upgrade -staff extremely helpful and friendly - breakfast delicious - only place to recommend for friends

more breakfast options

the resort fee includes a glass of prosecco at check-in and wifi, however no coffee and bottled water in the room or spa and pool

they have a mini bar in the room if you would like to use it but if not you don't have to

fabulous staff, great room service!

lunch at the standard grill

room service was a little slow and i didn t love the food when it arrived, but maybe i made a bad

closing down of the iconic boom boom room the best feature of the hotel and our room service pastries were slightly burnt each day and obviously

room service menu options were limited and pricey

the other hand, when i dined at a small table by the bar at the other end, one evening, the service was risible

style; location; restaurant and bar are beautiful and spacious; food and drinks quality

is exceptional -- most especially if the weather is nice and you can enjoy the outdoor terrace / bar area on the 5th floor with a view of the statue of liberty

also much appreciated that they were able to accommodate my early check in request (coming from a 18h flight) and also received an upgrade to a grand king for

professional staff, large rooms with modern appointments, great room service food (notable) and loaner umbrellas (lots of them) that we put to good use (+)professional and friendly staff. clean and spacious rooms. excellent room service food. (-) probably the most expensive eggs we had in nyc for breakfast lol, not room service (-)was sad there was no room service (-)no room service. water from the downstairs bar was expensive (+) room service came in every day (+)lobby which are very much welcome at the end of the night and things that you never want to call room service for (-)room service hours are not sufficient for nyc and is needed downtown where most restaurants close (+)room service was excellent (*) they do not offer room service and both restaurants located within the hotel were closed down for renovations (-)wish there was room service and a little convenience store in lobby

was not at par, only a few items , repeat everyday , kids meal is not included in room price room maintenance- i had broken light in barroom, bathroom

there was no wifi and when we called there was no real resolution wifi in our room

- old and required lot of maintenence , fan in gym and no ac

we did not eat in the hotel - so cannot comment - but the breakfast looked very good with a fantastic selection

no room service after 10:30, however they happily allowed uber eats delivery, so not that big a

room service stopped a little early for my tastes and no free bottles of water in the room

beds, big, spacious rooms, decent gym, decent room service options

no room service

from front desk, doorman to room service

liked the little kitchenette

wifi slow in peak hours, locks a bit tricky and not quite solid enough to be in the city

we stayed in the bishop suite which was perfect for a longish stay as it had a separate lounge, kitchen and sleeping area so you could relax at the end of day of sight seeing

t safe

wifi a bit weak ... and tabor room needs two small tables that can be moved to sides of beds.

room service would have been nice.

due to pandemic no services available! even room service was outsourced at the time!

a 4 star hotel and there is no room service

extremely spacious. the room service was also impeccable.

in the room, and called back the same night around 9pm wanting to get it back, the staff told me room service had already left and told me to call back the next day

room wasn t ready at checkin and room service got mixed up once but the hotel took care of it.

honestly one of the best hotels i ve ever stayed in, room service, staff, bed, shower - everything was ideal

thing to improve, we didn t had any water in the minibar and when we called the room service to order we waited more than an hour and still didn t get the water

the staff were very attentive and room service was great

1 for one slice of toast); thin walls- could hear some noise from

we ordered room service and it was ok. the popcorn is delicious.

room service food delivered in take away containers!!

room service/guest services are via an in-room tablet and service was prompt and again, with

there was also room service charged incorrectly to our account, but this was resolved quickly by the staff

room service on the expencive side, but location was great so i guess you get what you pay for

room service lady was pretty nice

they don t offer room service or a laundry

amenities like room service, gym or even a vending machine, bad pillows & no closet in the room

the wifi was spotty at best and only seemed to really work if i stood by the window

it is self service or they will do the laundry for you at very reasonable prices

the front desk staff was great, and i enjoyed the room service

service you can get a cappuccino at 530 am in 10 minutes in a city where if a hotel has room service of any kind, you can;t get anything before 7 or even 8

we had a large and comfortable room, the room service and cleanliness of the room was excellent

there was no room service from sunday evening through monday at 7 i stay here in part so i can get coffee

bathroom very small and difficult to move around, broken window, very noisy ac, not very clean, room service operates only until 10 pm and after that it s impossible to get anything

breakfast room service and a more varied breakfast would be nice.

no restaurant

ordered room service and was was a little disappointing - no knife or fork was provided and had to call

also i wish that the room service wasn't only from tao because i don't want asian food every day

breakfast small room if we were two no room service lunch time

the decor. the room service. the views.

the staff were friendly and helpful and it was easy to call for room service

room service menu could have been better.

also, while room service was timely and hot, the pancakes were way too thick

llman), were also very helpful and polite

attention to details w room service was excellent too

room service very very quick

no doorman and limited room service after 10:30pm

staff at check in tried to charge me $1500 more than set price, and waited over an hour on room service

room service

front desk & room service were excellent, along with superb room amenities

also, room service trays were left in the hall for over 48 hours

they don t have room service at

the desk staff was friendly, the room service meal was excellent, and the waiter was friendly.

our rooms and was accommodating joining rooms request, loved the pool and room service, also the ferry to ny

room service is problematic

hotel was so new it s room service wasn t operating and so it would have been good to have coffee making facilities in

limited choices and times for room service from the rooftop club, but the food is very good

room service food options, especially for breakfast, were rather limited and over priced

wish there was better/more extensive room service available

horrible wifi, no room service, could stand to upgrade their beds and linens

no restaurant on site or room service in morning for coffee

there's no room service or gym on site, though you can use a nearby gym and there's so many food options here

perfect room service, great location

room service was non responsive...they took order and never brought it.